User Reviews for US Grant

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Aug 30, 2005 by Weeyong from Ozone Park, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Good location
• Service did not meet my expectation especially room service and one of the front desk's clerk

“Due to the renovation that U.S Grant had, upgraded me to the Omni in downtown San Diego.”

Mar 11, 2005 by Alice from Boston, MA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[9]

• N/A
• Terrible hallways. They were run down, dirty and smelled like take-out food.

“N/A”

Feb 22, 2005 by Alison R. from Orlando
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• The staff was very helpful and courteous.
• Best to use the hotel van service rather than worry about parking a car.

“This is a wonderful, historic hotel with polite and helpful staff. We had a great stay there. Be sure to search for the best rates available.”

Feb 20, 2005 by Chuck from Austin, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[10] • Location:[3]

• Free wine and draft beer Tues, Wed, & Thur.
• You moved us to The Staybridge

“Very good for extended stay. Nice kitchen, good size rooms.”

Feb 15, 2005 by Tracy from Carlsbad, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• History.
• Bad parking options but it is San Diego.

“The location is perfect for getting around San Diego. The lobby and my room was well maintained and spacious. A hotel with historical charm and ambiance.”

Feb 4, 2005 by Cindy from Jordan, MN
Overall Rating: 1
Cleanliness:[7] • Staff:[6] • Location:[8]

• many ammenieties listed were not available

“Although the hotel itself is a beautiful historic building, our stay overall was not a good one. Many very basic ammenities were not in working order. Our mini fridge was not working, cd player and alarm were not working, 3 phones and the only one that worked was in the bathroom, we requested wakeup calls 2 days and never recieved a call, elevators were being used for moving furniture and it took almost 20 min one day to come to our 9th floor. We were informed that hotel was closing for renovation when we arrived and had to be transfered to a different hotel on our last day. We were told that we were being transfered to one hotel and made arrangements to meet with the people we were visiting and then at the last min. transfered to a different hotel. Overall our stay at the hotel was a nightmare. We felt that we would have been treated better at hotel 6.”

Jan 28, 2005 by Linda from Fleetwood, PA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• I was pleased to see this hotel before the major renovation. It is a classic grand hotel.

“Does not apply because the Grant Hotel will be completely different after it reopens.”

Jan 27, 2005 by Dariusz from Dearborn, MI
Overall Rating: 3
Cleanliness:[8] • Staff:[10] • Location:[10]

“It is a nice place but the pictures posted on the Internet do not show the real picture of the place. One could be fooled by the pictures. NO swiming room or something to suplement it.”

Jan 27, 2005 by Cathy from Mason, OH
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[7]

• Location, nice ball room
• Old rooms, not updated. Shabby hallways

“Good location. Hotel appears to have been renovated 10 years ago and then not touched. Bathroom was small and not that clean”

Jan 25, 2005 by Judy from Houston, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[1] • Location:[10]

• Very beautiful hotel, convenient for our plans.
• Staff not willing to help with situation.

“The hotel itself is very elegant and convenient. However they have plans for extensive renovation ”

Jan 24, 2005 by David from Aiea, HI
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very large room, bathroom, two closets, clean, good location in town.
• The hotel is scheduled for major renovations so some of the lamps in the room did not work or were in need of repair.

“Enjoyed our stay at the US Grant, would go back. A very good buy for the rate.”

Jan 22, 2005 by Susan N. from Alameda, CA
Overall Rating: 2
Cleanliness:[5] • Staff:[6] • Location:[9]

• The location couldn't be beat; lobby was lovely.
• Room furnishings were shabby, plumbing was horrible, pipes screeched.

“The hotel was past its prime. There is no doubt that it was once a grand and elegant hotel with richly appointed rooms and a feeling of elegance. That was then. Now once you get past the lobby, the hotel is shabby and dingy. The halls are bare with light spots on the peeling wallpaper where paintings might have hung. The rooms are spacious, but in both rooms we stayed (they moved us because they didn't have a non-smoking room the first night) the furniture was chipped and scratched, the curtains were torn and stained, the comforters had burn marks, the tubs had mold in the grout, the luxurious bathrobes touted on the website were nonexistent, and the plumbing was awful. There seemed to be air in the pipes as through the night randomly there would be a howling as people in various rooms flushed or turned on the sink. The staff was minimal and the few times we called the front desk with questions, they had no answers. ”

Jan 21, 2005 by Diane from Stanwood, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[8]

• Nice room, furniture and bed. Location was great.
• Due to plumbing problems I could not stay there the first two nights and was transferred to a two star hotel.

“I was very disappointed when I arrived at the hotel only to be told that my room was not available due to plumbing problems and that arrangements had been made elsewhere.”

Jan 18, 2005 by Scott from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great older hotel. Friendly staff, great location.
• One rude reservation agent named Tommy.

“This is a grand old hotel. It is getting readt to go through renovation starting 30 January but will reopen on the 4th of July if able. WE only had breakfast once in the restaurant but it was excellent. Nice bagle store/coffee shop out front. Right across the street from Horton Plaza and if you can't find it there, you don't want it. ”

Jan 18, 2005 by Sarah from Aliso Viejo, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[2] • Location:[9]

• The location and the heritage of the hotel
• Rude front desk

“We had a hotel room for two nights that happened to be reserved during the california mudslides/floods. The highways out of Santa Barbara were closed. There was no way for me to get to san diego the first night. I called the hotel and they said it was no problem and that they would plan on us for the second night. When I arrived, my reservation was cancelled and the front desk clerk was not helpful at all. After getting my group together, I went back to the front desk and asked to speak to a manager. ”

Jan 17, 2005 by Fred from Hemet, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[5]

• nothing
• The parking was an extra $ 22.00 a night

“The room was dirty and the bath tub had mildew growing around the top. The bath room window did not have a shade on it. The Hotel is terrible over rated.”

Jan 17, 2005 by Richard from Gresham, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• great location
• showed its age

“great downtown san Diego location Older hotel very beautiful public areas but room needed some upgrades”

Jan 15, 2005 by Steven from Sherman Oaks, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Room was clean and comfortable. Hotel was in a good, convenient location.
• Hot water was not able to get hot enough. Expensive parking charge for guests.

“Old, classic hotel in good location. Convenient to Horton Plaza, and the Gas Lamp area. Easy to walk to downtown attractions.”

Jan 11, 2005 by Amy from Torrance, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[10]

• The U.S Grant is in the heart of the Gas lamp District! A great spot!
• The windows are old, moldy, and thin. You can hear the noise from the street all day and night.

“The hotel is in a great location, but is not for the light sleeper. The noise from the street is loud and constant. The staff was great, but the elevators were broken and we had to use the service elevator which took a long time.”

Jan 10, 2005 by Danna from Cordova, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent location at Horton Plaza & Gas lamp district.
• Needs renovation but still very clean.

“This was a grand old hotel in an excellent area next to Horton Plaza and the Gas lamp district and only a short walk to the bay. While the hotel was very clean, it definitely needs the renovation that starts on 2/1/05. Would recommend this hotel highly.”

Jan 9, 2005 by Lawrence from Columbus, OH
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[6]

• One of historical building in San Diego.
• The room looked very old.

“Old and historical place in San Diego and 13 presidents have stayed there.”

Jan 9, 2005 by Nitin from San Jose, CA
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[8]

• Location.
• Cleanliness and heavy parking charges.

“Hotel lobby is good but as soon as you enter the room it seems you are staying in Motel 6 (Bed, Cleanliness, Marks all over the place).”

Jan 6, 2005 by Janet from Las Vegas, NV
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[6]

• central location, close to everything
• not classic, just old.

“I was expecting a classic, classy hotel. instead we got a pretty rundown room with dirty windows and police sirens going off in the middle of the night.the room service was overpriced and tasted disappointing (at best). the $22 valet parking was another reason NOT to stay here, the only (small) perk was the location. you could walk to the gaslamp and the trolley system. would NEVER (ever, ever) stay here again.”

Jan 6, 2005 by Priscilla from Corcoran, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• This is a beautiful historical hotel in a great location.
• Two of the three front desk staff were curt, just short of being rude.

“Nice hotel, great location. Rooms were fine with very comfortable beds. Staff could be a little friendlier but otherwise ok. This hotel is scheduled to be completely remodeled and should be beautiful.”

Jan 6, 2005 by Mario from Leander, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[9]

• location, location, location
• beds were old and too soft.

“Location was great across the street to a beautiful mall however the staff, valet, was not too friendly.”

Jan 5, 2005 by Rose from Coarsegold, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[4]

• very helpful staff
• parking rates quite exorbident

“Hotel was beautiful, historical, with great ambiance”

Jan 5, 2005 by Alex from Redondo Beach, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• It was very close to the event that I was attending
• The parking was $22/day which I was unaware of!!!

“Very nice Hotel good facilities and centrally located to all attractions. However parking is not included, even at a discount and at $22/day makes this hotel more expensive.”

Jan 4, 2005 by Johanna from San Francisco, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[6] • Location:[10]

• Convenient location and very reasonable for the price we paid
• The hotel website did not indicate the 22.00 per day parking. Also parking stalls are very tight. You pretty much need to do valet parking.

“Not bad for a 3 star. The price we paid was very reasonable and the location is excellent.”

Jan 4, 2005 by Stella from Kent, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• What a great historic hotel. The rooms were clean, comfortable and very spacious. Very convienent location.
• The concierge's were not helpful nor friendly. I found the Valets and housekeeping staff much more helpful, knowlegable and friendly.

“ I was upset as it did not have a pool and my kids were going to be very disappointed. Our stay at the US Grant was not disappointing at all. This grand old hotel takes you back in history with grand hallways, large comfortable rooms and antique furniture. The hotel is located across the street from a large shopping complex and is at one end of the gaslight district. The waterfront is a short 4-5 block walk. We really enjoyed our stay.”

Jan 3, 2005 by Anita M. from San Leandro
Overall Rating: 7

“Overall, the hotel was pretty nice. Just a few minor complaints:
<>1) I called the hotel in advance to confirm my reservation and to request a non-smoking room, but the person I spoke with seemed to not understand English too well. It was really frustrating dealing with her - for some reason, she thought I wanted to cancel my reservation.
<>2) I reached the hotel at around 8 in the evening, but my room wasn't ready yet. I was told to come back an hour later.
<>3) Whenever I turned on the hot water in the sink late at night, it made a really loud noise.”

Jan 3, 2005 by Johnson L. from Fremont
Overall Rating: 4

“Pretty beat-up hotel. Front desk was terrible. Others were good.”

Dec 26, 2004 by Andrew C. from Ridgecrest
Overall Rating: 8

“We arrived just before midnight and the night clerk was very nice. We went to our room and found the bed very small and would not accommodate the two of us. At our request we were given another room with a king-sized bed. It was directly over the bar and we could hear the music until it stopped. Housekeeping came by about 7:30 and 8:30 the next morning (very early for such a late arrival). We did receive further discounts for the initial small bed. The next night was uneventful. The restaurant staff and food were exceptional.”

Dec 24, 2004 by Veit P. from El Cajon
Overall Rating: 4

“Way too noisy, there were trash trucks near by. The parking spaces were too small.”

Dec 23, 2004 by Anne W. from Apple Valley
Overall Rating: 4

“They repeatedly attempted to charge me for the room. Otherwise the staff was responsive and helpful. The furniture was beautiful. A pool and better caulked (mold was in the cracks) bathrooms would be a wonderful improvement.”

Dec 22, 2004 by Kerry T. from Bakersfield
Overall Rating: 10

“Great location! Shopping plaza across the street. Within walking distance to the cruise ship terminal and trolley. The beds were very comfortable, a great nights sleep!”

Dec 22, 2004 by James G. from Tucson
Overall Rating: 8

“The hotel room was clean and fairly kept. When I arrived the air-conditioning was not working properly, the engineer came in and repaired it along with the window which would not open and the shade that would not go up. The hotel is in an old district of town and the our room had a view of an old run down hotel which was an eye sore. There was no computer center on site and the closest kinko was several blocks away--not safe to walk at night in this area. Because the hotel is in the middle of downtown San Diego the entrance to the hotel and parking is very hard to find and get to. It took me an hour to find the correct way to get to the entrance. Directions should be given to anyone before checking in.”

Dec 22, 2004 by Carol B. from San Diego
Overall Rating: 8

“Our hotel room was wonderful. At check-in, they did not have our reservation, but the front desk staff was great and the issue was quickly resolved. I had read some bad reviews about this hotel, but was pleasantly surprised with the hotel and staff. There were three holiday parties that night and check-in, hotel stay and check-out went very smooth.”

Dec 21, 2004 by Richere F. from Downey
Overall Rating: 7

“This hotel is old and charming. If your looking for a quiet dark room to sleep without interruptions this is not the one.”

Dec 21, 2004 by Mona A. from Irvine
Overall Rating: 1

“The Hotel was old, dirty, and had holes in the walls and furniture. The furniture looked like it was from 1910.. all the reviews online say the same.”

Dec 19, 2004 by Michelle C. from San Diego
Overall Rating: 7

“the hotel was undergoing some renovation so it wasn't quite what I expected. The pictures on the hotel's website were no longer accurate because of the renovation. Also, the shower head wasn't very clean....not only was there the lime/hardwater marks all over it, but there was actually "pink" mildew in the middle of it. The room air conditioning smelled mildewy....there was mold/mildew on the window sills.”

Dec 16, 2004 by Jenifer J. from Boulder City
Overall Rating: 8

“US Grant downtown San Diego. Nice, old-fashioned. Good for adults, wouldn't suggest for active families.”

Dec 15, 2004 by Mehrdad E. from Gardena
Overall Rating: 6

“Overall, based on the price I paid I was very happy. However, I was very afraid to stay at this hotel due to some unfavorable feedback/reviews left by some past guests of this hotel. The hotel is obviously very old. However, the lobby had a really classic look, which I liked. The service was very good by some and not so great (being that this was supposed to be a three star, hyatt-rated hotel). I heard on the review website that the rooms were awful and not very clean at all, especially based on what you would expect of that level of hotel. However, my room was fine only because I warned the hotel rep ahead of time that I had read a lot of bad reviews and wanted to make sure that I did not have a bad experience.”

Dec 15, 2004 by Frankie G. from San Marcos
Overall Rating: 1

“My concern is that I showed up to the hotel with my girlfriend expecting to stay at a really nice place for her birthday, but when we attempted to check in we were told that the rooms had flooded and we had to be relocated to another hotel in the area. The entire process by the staff at the U.S. Grant was nothing less of rude and I felt as if I was bothering them! I was so upset, but more disappointed that not only did I not get the hotel I thought I was, but the rudeness of the staff there was something I have never experienced.”

Dec 14, 2004 by Josef S. from South Euclid
Overall Rating: 3

“Not kept up ok. Dirty restrooms. Definitely not a 3 star level.”

Dec 14, 2004 by Grzegorz N. from Rochester
Overall Rating: 3

“The location was great - in the heart of downtown, shopping mall across the street. However, their rooms and in general the hotel, need a thorough cleaning. Keep in mind that if you have a car, you will have to pay approx. $22 for parking in addition to the rate for your hotel room.”

Dec 14, 2004 by Charles S. from Redlands
Overall Rating: 8

“A bit noisy- hotel could use new windows. It is downtown and street noise is expected, but windows were old and fit poorly. They kept out no noise. Parking was free- that was nice. Tons of nightlife right there and Horton Plaza just across the street. Well worth price paid.”

Dec 14, 2004 by Carol L. from Orange
Overall Rating: 4

“I should be refunded the room fee for at least the first night. No parking available (4 xmas parties) in garage. Room right over Yard House drunken street party until morning hours. Hollering, screaming, air horns, loud laughing. Could not sleep a wink. No shade in bathroom or half of bedroom. When changed rooms the next day came back in evening - no heat only a/c. Had to have maintenance come. Could go on and on and on. They said they are starting major remodel.”

Dec 3, 2004 by Elizabeth L. from New York
Overall Rating: 9

“The hotel was very tastefully decorated with antiques and has an ambiance of grandeur. However, the parking is very expensive, $22/day (although safe), and because of old plumbing, the faucets squeaked at times.”

Dec 2, 2004 by Anupama G. from Folsom
Overall Rating: 9

“This was a vey good hotel and room. One thing I did not like was the parking ($22) which is quite high.”

Dec 2, 2004 by Terri T. from Irvine
Overall Rating: 5

“The US Grant Hotel in San Diego is located in downtown area close to shopping and restaurants. It is a very popular area! The hotel itself looks a little tires but the accomodations were nice, the bed very comfortable! Would recommend it again.”