User Reviews for The Westin Horton Plaza

Research User Reviews for The Westin Horton Plaza (1-20 of 452)

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Dec 14, 2009 by Amy from Milwaukee,WI
Overall Rating: 10

• The location was great!

“Clean, nice views, lots of room, close to everything, and very helpful and friendly staff.”

Oct 2, 2009 by Jeralene from Ventura,CA
Overall Rating: 8

• The beds were very comfortable and we had a great view.
• We waited quite a while for someone to get our bags that they were holding. The gals at the front desk needed to be more helpful.

“My husband and I were really happy with the hotel. Nice room with a comfortable bed. Very close to shopping of all kinds, with Horton Plaza almost next door. The Gas Lamp district is very close also. My only issue was that it appeared that the front desk employees could have been more helpful. I would certainly recommend this hotel to others.”

Sep 10, 2009 by Keith from Los Angeles,CA
Overall Rating: 9

• Good location near good restaurants, Seaport Village, upscale mall, movies, etc.
• Fitness room is poorly equipped and maintained. Parking is obscenely expensive.

“This hotel is extremely well situated for many activities in a seemingly safe neighborhood. Fitness room is poorly equipped and machines are not well maintained although locker room is upscale and there is a pool and jacuzzi. Parking is strictly valet and $32 a night. The hotel would be excellent for business purposes, but other than location, nothing is particularly exceptional.”

Sep 9, 2009 by Fred from Yuma,AZ
Overall Rating: 7

• Bed, and the location.
• Extension cords, leaky shower, and the coffee.

“Do not expect extension cords to be used in a 4 star hotel. The coffee packets provided were not the right size for the coffee maker. Shower head leaked. Overall OK, but not what I consider a 4-star hotel.”

Aug 8, 2009 by Joanna from Bakerfield,CA
Overall Rating: 1

• Staff was very friendly and helpful.
• Rooms would not cool down.

“I could not enjoy my holiday because I cannot sleep in a warm room so not satisfied with the hotel. I sent you an email thru customer service on your site.”

Jul 22, 2009 by Susan from Litchfiled Park,AZ
Overall Rating: 9

• Great location...lots of shopping and restaurants in walking distance. Quick drive to many beaches.
• Crazy, expensive parking (not disclosed on Priceline). Charged for WiFi (I've stayed in Hampton Inn's with free WiFi)

“Overall this was a great hotel. The pool was tiny (I think my backyard pool is bigger) but the area around the pool was nice...Deep covered area for those who want shade with comfortable furniture. The gym was good for a hotel gym. Location was great...many reviewers complained about the noise level but we found it to be quiet at night.”

Jul 17, 2009 by Mark from Carlsbad,CA
Overall Rating: 10

• Location location location!!!

“Great location near public transportation and next door to a great mall. The pool was awesome and the staff are bar-none hands down the nicest most sincere workers I have ever come across.”

Jul 10, 2009 by Sandra from Mesa,AZ
Overall Rating: 8

• Bed was very comfortable
• No fridge, parking garage was not free for customers. very expensive!

“Although the room was generaly comfortable, room service menu was outrageously expensive as was parking for customers. They should incorporate their parking fee with the hotel fee so it doesn't feel like your paying the $30.00/night for parking.”

Jun 26, 2009 by from Albert Lea,MN
Overall Rating: 10

• The pool, location, and staff.
• Charged to use internet.

“Great location for shopping and seeing the sights of San Diego. Great staff and everything about the hotel was excellent.”

May 4, 2009 by Dan from Morris,IL
Overall Rating: 9

• Next to the Gaslamp Quarter and Horton Plaza.
• Computers/Internet service is not free.

“Hotel is comfortable and nicely appointed. The staff is friendly and efficient.”

Apr 11, 2009 by Ann from Baton Rouge,LA
Overall Rating: 10

• Excellent service. Would stay here again.

“This is a very clean hotel located in the heart of Downtown San Diego. It is in walking distance to excellent restaurants and night spots. I will stay here any time I am in San Diego.”

Mar 14, 2009 by Darren from Scottsdale,AZ
Overall Rating: 8

• Good location to downtown.
• Very expensive parking fee.

“Overall nice hotel and convenient location. Room was spacious enough for two people and quiet. Biggest downfall was the cost of the overnight parking of $32 per night! Should be under $15 in my opinion.”

Mar 2, 2009 by Dorcas Hughley from Yuma,AZ
Overall Rating: 10

• The room was very nice and the bed was plush and comfortable.
• Charge for everything from the parking to business center.

“I enjoyed my stay close to all the attractions that I came to San Doego to enjoy. After paying for the parking garage we walked around from visiting the museum to dining!”

Feb 23, 2009 by Eric from Florham Park,NJ
Overall Rating: 7

• Location, decent food downstairs. Nice bathroom.
• Old workout facility, underwear at the swimming pool.

“It was a decent Westin. Not great! Rooms seemed a little dated and workout facility was old and musty. Food at the restaurant was decent. Location was pretty good, but if you want to stay in downtown SD - Omni is the way to go! Better all the way around.”

Feb 18, 2009 by Anisha from Roseville,CA
Overall Rating: 10

• Great location and within walking distance to everything.
• Charges $9.95 a day for internet and $29.00 a day for parking.

“The hotel is nicely decorated and appeals to both the feminine and masculine side. There is a breakfast area along with a lounge and restaurant and bar. The standard king room contains a king size bed with great linens and pillows, a chase lounge, table and chair, chair with an ottoman and a side table. It also has a nice flat screen TV. One of the best features was they provided two luggage racks, a small thing I know but it's the small things that people notice!”

Feb 11, 2009 by William from San Jose,CA
Overall Rating: 10

• Downtown location for the price.
• Public lobby spaces were small and spread out through a long wide hall. The front desk should be closer to the front entrance.

“Staff was very helpful and friendly all the way and the service was great. It is totally five star from the front door to the room and beyond.”

Jan 26, 2009 by Chau from Sherwood,OR
Overall Rating: 10

• We love this Hotel and we will stay again in the future. It's near shopping center, fun to walk around.

“This Hotel is clean and very professional, very helpful. The food is good, my family liked it a lot. We travel with all different ages and it seem like they're fulfilled, including the 20 months old.”

Oct 30, 2008 by Joan
Overall Rating: 7

• My first room was awful! It was grimy, dirty, and very used! The staff was great and moved me. My second room was much better.
• It definitely needs an upgrade in furniture! The room only had shelving for clothes, no dressers.
  

“When I spoke to the staff about my disappointment, they were quick to accommodate me. My second room was less worn, but my view was much better. I would just recommend new furniture. They did have the heavenly bed and shower, which was great, but no dressers and very worn and stained carpet, desk, and chairs. I do compliment the staff as being very helpful and friendly.
”

Sep 13, 2008 by Zave from Nyc, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location.
• Room very small-smaller than moderate priced motel.

“Location good. Room very small leaking faucet in bathtub not repaired even after repair was completed. Not enough bath towels for 2 persons. Soap, shampoo etc, was of poor quality.”

Sep 11, 2008 by tatiana
Overall Rating: 3

• Location.
• Staff.

“Never ever coming back there!”

Sep 10, 2008 by Julie from Petaluma, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[7]

• I liked the coffee and the people were nice.
• It was loud, sirens etc. The TV satellite went in and out which was frustrating, maid service didn't come.

“Not my favorite. I would recommend it to travelers as the location is right downtown. I wouldn't recommend it to people who want quiet or to watch TV.”

Sep 10, 2008 by Jessicah from Mesa, AZ
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[9]

• Lobby looked very nice!
• Our room.

“That is not what I would expect from a hotel. The lobby was four star, but not the room. I have had nicer rooms at newer Holiday Inns.”

Aug 30, 2008 by Denice from Livermore, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Staff was friendly & helpful.
• The bed was too hard. There was no shampoo & conditioner.

“The pool was very small. The staff was very helpful, which makes up for a lot.”

Aug 29, 2008 by Anna from Normal, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Wonderful location with many restaurants, shops, activities within close proximity. Staff was very friendly and helpful.
• Parking prices were very high.

“Wonderful location, helpful staff and great stay. Staff went the extra mile in loaning a small hand-truck. Beds were the most comfortable I'd had in a long time. Lots to do within walking distance. Recommending this location for an upcoming convention.”

Aug 29, 2008 by Noelle from Canton, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The Westin heavenly bed, bath. Large room. Good location. Excellent service.
• Would be nice to be closer to convention center.

“Fantastic Westin Hotel. Nice location to bus transportation, mall access, general downtown access. Clean and comfortable bed and bath setup. Front desk service was impeccable. They even followed up with us each time we called to make sure that we received what we needed. A+.”

Aug 28, 2008 by Jose from Miami, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The bed.
• The air condition does not work properly.

“No way to cool down the room.”

Aug 25, 2008 by Aly from Fairhaven, MA
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[7]

• The location.
• The room made us feel like they didn't care about it.

“There were red stains on the carpet, things were old and dingy and not as clean looking as we'd expect of a 4 star hotel. The parking was expensive, and the room was smelly. The experience can really be summed up by this- the hanger that the robe was hung on was broken. It's a very simple thing, but you'd think that they could have thrown that hanger away and given us one that was not obviously broken, but we weren't that important so it didn't matter. That and the carpet with the huge stains. The beds were very comfortable, however, and the location is good.”

Aug 23, 2008 by Wendy from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The architecture was stunning. The entry foyer has two grand staircases, our room had window seats! All service is off to the side.
• Housekeeping was marginal. The thermostats are set to automatically return to 80 degrees - regardless. The hot water faucet in the bathroom leaked.

“We arrived very late, to a warm welcome and easy check-in. Our room had two easy chairs and a big footstool, in additional to a large desk with swivel desk chair. The king-sized bed had heavy and light duvets; king-sized feather and standard foam pillows; and a beautiful leather headboard. In the bathroom there was a handy wire shelf for our shower condiments and a bar for the washcloth. The bathroom was large enough for both of us to get ready at the same time, the door slid into a pocket to save space. The closet was very large, with a safe at waist level (instead of on the floor) and plenty of hangers along with the standard ironing board and iron. The hotel was an easy walk to the Convention Center, with two wonderful breakfast restaurants (Cafe 222 and Richard Walker's) along the way and a great coffee shop (the Urban Grind) for an afternoon pick-me up. The in-room magazine turned us on to burgers at Nicky Rotten's and across the street we fell in love with chocolate. This was our second convention in San Diego and this hotel location was, in every way, perfect.”

Aug 22, 2008 by Avh from Phoenix, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location next to Horton Plaza and Gaslamp Qtr.
• Had to move rooms twice. First smelled like an ashtray; air conditioning went out in second. Third was a charm.

“Have stayed at this hotel 3 times and each time the air conditioner went out. Hotel did accommodate me with another room every time. Best feature is the location within Horton Plaza and steps away from the Gaslamp Quarter.”

Aug 21, 2008 by Saul from Calipatria, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[10]

• Convenient location.
• Stairway: bad odor & there was an accidental checkout that gave another client access to our room while asleep at 2 AM & even used the potty unsafe!

“After the night that other clients walked in and even used the restroom I felt a little scared and nervous! However, the hotel was very clean and quite.”

Aug 10, 2008 by Janice L. from Columbus, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[8]

• Nice and clean hotel. Excellent for a business traveler.
• Staff did not seem to care.

“We stayed at this hotel after getting married in nearby Point Loma, and we left for our honeymoon the next day. The hotel is very conveniently. The lobby was very nice. However, the staff was not friendly at all and it almost seemed like we were disturbing the guy at the front desk when we checked in. Not that we were expecting any special treatment, but we did not even get a congratulations or even a smile when we were obviously dressed in our wedding clothes! The elevators were very slow and the elevator lobby was very cramped when more than one group was waiting to board. I would not recommend this hotel for folks looking for a nice getaway, but it is an excellent location for business travelers, or those who do not plan on spending a lot of time at their hotel.”

Aug 6, 2008 by Debbie from San Diego, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• Comfortable beds! The best.
• Elevators way too slow. Strange room layout.

“The Westin Gaslamp is a nice property but not what I would consider as a 4 tar in San Diego's Gaslamp. The rooms are strange, climate control is just about useless, and the elevators slow during prime time. The staff was amazing! Big points for that and those Westin beds. Nothing better.”

Aug 6, 2008 by Yv from Culver City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Walking distance to many locations.
• Slow elevators.

“The bed was so comfortable and I had a great night sleep. Location was excellent to the Gaslamp District.”

Aug 5, 2008 by Michael from Queen Creek, AZ
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[8]

• Walking distance to many places.
• $30 night mandatory valet parking - are you kidding me?

“Just trying to figure out why they charge so much for so little. They charge for everything.”

Jul 30, 2008 by Patty from Hesperia, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The beds are great.
• Traveled with kids and the bedspreads are pure white.

“A little hard to find at first and the parking was expensive, but overall it was well worth it. The staff was great, the valet was very efficient and helpful.”

Jul 28, 2008 by Kathleen from Redondo Beach, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• I liked the hotel lobby, room, and Starbucks.
• I would have preferred a larger pool and Jacuzzi.

“Overall, I was very pleased with the Westin Gaslamp. It was great that the mall was right there practically connected to the hotel. It was also nice to have a great selection of restaurants within walking distance.”

Jul 28, 2008 by Melanie from Kaysville, UT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location, friendly staff!
• Worn common areas.

“This was an excellent choice for Comic Con! It was a close walk and convenient to restaurants and shopping, as well as a grocery store for grabbing breakfast.”

Jul 26, 2008 by Paul from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Beds, location.
• Cost to park at the hotel.

“Great rooms, great service, great location, didn't like having to pay $29/night to park at the hotel.”

Jul 25, 2008 by Adam Z. from Fillmore, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[1]

• The beds.
• The location and the high price we had to pay for daily parking.

“Not a hotel to use when traveling with children.”

Jul 24, 2008 by Erica from Apple Valley, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I love their bedding! Also the double shower head is a plus!
• The waitress at the hotel restaurant bar was rude! WiFi access was $10.

“I love staying at any Westin as does my husband.”

Jul 24, 2008 by Dee from Mesa, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• It is directly next door to Horton Plaza / Shopping Mall, restaurants.
• $29.00 a day valet parking. There is nowhere else to park, nowhere.

“The Hotel is very nice. The smell of White Linen air freshener when you walk into the lobby. The Hotel is very clean, nice. I would definitely stay in this hotel again. The shopping/food is great. On the downside, the $29.00 per day parking is a little steep. There are no other parking options, and it's valet, so you have to tip every time you come or go.”

Jul 24, 2008 by Ken from Fort Myers, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great location, wonderful trip.

“Other than the parking surprises, it was wonderful.”

Jul 24, 2008 by Nona from Mission Viejo, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[8]

• The rooms were very beautiful, and the location was great.
• The staff was rude. Every single interaction with the staff was negative.

“The Westin is in a great location, and is a very beautiful hotel. Unfortunately, the staff is more appropriate for a 2 star hotel. The desk clerk was rude, valet service was slow, the valet gave us horrible directions, room service forgot part of our order and then brought us the wrong replacement. We waited 15 minutes for the elevators before giving up and taking the stairs. Walls and doors are thin - you can hear your neighbor's conversations.”

Jul 23, 2008 by Claire from Vista, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Starbucks coffee in room.
• Parking fee was $30 per night.

“Great location, convenient to Horton Plaza, Starbucks and the Gaslamp district. Parking is valet only and $30 per night. Taxi cabs are available non-stop. Rooms were not as upscale as compared to other Westin Hotels. A little on the small size. This hotel is geared more to the business traveler.”

Jul 23, 2008 by Andrea from Mountain Center, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• I thought the hotel was very pleasant and beautiful.
• It was very noisy at night!

“I thought the hotel was very beautiful and a great location in the heart of the gas lamp district, but I had a hard time sleeping because both nights I could hear people partying all night long.”

Jul 23, 2008 by Cp from Manhattan Beach, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[7] • Location:[7]

• Nice pool.
• Room was dirty.

“Room was dirty, had jelly on table, phone did not work, internet was inop. The floor had stain. Was not happy to walk in at 2 am and clean my room before I went to bed.”

Jul 23, 2008 by Jennifer from Surprise, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Amazing, beautiful, extremely hospitable & price.
• Not a thing!

“I would recommend it to anyone looking to stay in the area!”

Jul 23, 2008 by Joe from El Segundo, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Beautiful lobby and decor.
• Room was dirty.

“My room was filthy. There were stains on top of all the furniture from spilled food and drink. The bathroom was in desperate need of a makeover and the TV was dirty and outdated. I would have insists on a new room but was only there for one night.”

Jul 23, 2008 by Celia from Fort Lee, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Great location, clean rooms.
• Valet parking was expensive.

“Enjoyed our stay. We were in a prime location. Rooms and service was good. Pool area was noisy.”

Jul 22, 2008 by Tricia from Escondido, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[9]

• Wonderful staff, very nice and welcoming.
• Very thin walls, we woke up several times to screaming kids and yelling parents and vacuuming in the next door rooms.

“It was a beautiful hotel. The staff was very nice and welcoming. We were celebrating our 10 year wedding anniversary and thought the hotel was very nice. I do have to say I was very disappointed to be woken up at 6am by screaming kids and yelling parents. The walls were so thin we could hear vacuuming next door as well.”