User Reviews for Wyndham Emerald Plaza

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Aug 20, 2009 by Ron from Moreno Valley,CA
Overall Rating: 4

• The hotel location was ideal for walking to see show at Civic Theater.
• Requested twin room but only king room available at check in.

“Disappointed with this hotel for a weekend stay for family of four. Advertised as 4 star hotel in San Diego but the room we were given was small, the floor we stayed on did not have an ice machine (we were told the closest ice machine was on the floor below us) we requested a two bed room but were told they had only king rooms available at check in, told we could have a roll away bed sent up right away. Wanted two but only allowed one because of limited space in the room. Had to ask about the roll away bed again at midnight because it had not yet arrived (maybe someone at front desk forgot to set that up for us after we checked in). No room service available at this hotel. Pool area is very small. Overall hotel is very clean and well kept. Would not recommend this hotel for families, good for business travelers and singles.”

Aug 12, 2009 by Taryn from Encinitas,CA
Overall Rating: 9

• Nice size rooms, more modern.
• Couldn't get 2 beds, only king available and no rollaways.

“This hotel was nice... would stay there again.”

Aug 11, 2009 by from Lake Forest,CA
Overall Rating: 9

• Location.

“Excellent location, close to Red Line trolley. Beautiful views.”

Apr 29, 2009 by Brent from Las Vegas,NV
Overall Rating: 9

• Very clean and nice, good location.
• 32$ a day for parking.

“Nice hotel, parking is a mess.”

Apr 9, 2009 by John from Playa Del Rey,CA
Overall Rating: 8

• Large room and bathroom, near attractions.
• Bedspread were dirty.

“We enjoyed staying at the Omni, the staff was friendly and the location near wonderful dining experience and inviting attractions.”

Jan 30, 2009 by Bill from Mclean,VA
Overall Rating: 8

• Room quality and setup; easy check-in/check-out.
• Not an ice machine on every floor.

“Excellent room renovation, resulting in first class guest room package. Linens/bedding were excellent. Location reasonably convenient and within walking distance of Gaslamp Quarter.”

Jan 26, 2009 by Cindy from Visalia,CA
Overall Rating: 9

• The room was very clean and the bed was very comfortable.
• The parking fee is ridiculous. We parked across the street in the parking garage for half the price

“Wwe enjoyed our visit very much. This hotel was nice, clean, and worth what we paid for it. Would stay again.”

Dec 16, 2008 by Sueanne from Sarasota,FL
Overall Rating: 10

• Ambiance of room!
• Using the Tv remote was cumbersome.

“Fabulous restoration! Guest room was small but well designed for a business traveler. Deep soaking tub, flat screen TV, fabulous lines on the bed!”

Nov 19, 2008 by William from San Diego,CA
Overall Rating: 10

• Remodeled room, excellant bed, very clean and better than I expected.
• Valet parking fee $30.

“Remodeled room, excellant bed, very clean and better than I expected. We even had a view of the Harbor. Great for business travelers with a nice open bar area and Starbucks in the lobby.”

Oct 31, 2008 by Erika
Overall Rating: 10

• The staff were very friendly and happy to help.
• NIL

“we were able to check in early and they were all extremely friendly and only too happy to assist in any way possiable. Nothing was too much trouble. Thank you!”

Aug 13, 2008 by Jlau from San Gabriel, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and staff service.

“Great location and service.”

Aug 13, 2008 by Claire from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Their clean air policy (complete non-smoking hotel).
• Staff attitude about annoying, ugly sensor-based minibar in room.

“Clean, convenient, well-located, and offering a complete array of services and a great in-room workspace, it was exactly what I needed. I'd definitely use this hotel on my next San Diego trip.”

Aug 7, 2008 by Melissa from Lake Balboa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was friendly and very helpful. The bed was super comfy and the shower was great.
• Our room didn't have a refrigerator.

“Our room was awesome. We had a great view of the city and the ocean (totally unexpected!). There was a car accident one night and we got front row seats to all the action. I had a great experience, we loved the hotel and everyone was great and very helpful.”

Aug 7, 2008 by Tara from Westminster, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Westin consistently provides a high level of quality and service.
• There was little that we did not like.

“This is a perfect hotel for family travelers that want resort comfort and quality but perhaps don't have the resources to pay luxury rates. Westin provides a trusted and consistent high level of quality and service. All the personnel were friendly and professional. We enjoyed our stay and found it a great fit for our family getaway in San Diego. We were close enough to downtown to walk, but not in the heart of too much chaos, which works out well for having children. Downtown can get quite rowdy.”

Aug 6, 2008 by Holly from Brawley, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Heavenly beds, heavenly showers, attractive rooms.
• The overall feel of this property was cold and sterile.

“Our room was very comfortable, we loved the beds, the shower, the HDTV, the location.”

Jul 21, 2008 by Lori from Overland Park, KS
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Excellent concierge services and free Granny Smith apples!
• Room key had to be reissued several times.

“This hotel catered to our needs in all ways. It is within walking distance of the embarcadero as well as Horton Plaza. Every request was met with a smile and a helpful manner. I would absolutely recommend a stay at the Westin San Diego for any travelers.”

Jul 16, 2008 by Jim from Big Bear Lake, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Comfortable room, quiet and great work out room and pool area.
• Grout in shower needed cleaning.

“Wanted a hotel near the Gas lamp district so we could go to a Padres game and good restaurants. Staff very friendly, room comfortable nice work out room and pool area.”

Jul 16, 2008 by Doug from Las Vegas, NV
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great service and location with many amenities nearby for adults.
• Parking too expensive.

“As it was convenient and great location from airport and much nightlife. Hotel was clean and service was outstanding, everyone was very helpful.”

Jul 10, 2008 by Elizabeth from Yuma, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel offered very comfortable, relaxing accommodations and a great view.
• The hotel's daily valet parking rate was a bit excessive.

“This hotel offered a very comfortable stay and is located in a very desirable location. We were able to enjoy great dining and tourist attractions within walking distance.”

Jul 9, 2008 by Nicole from Cliffwood Beach, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location was great and very nice hotel.
• The room was a little noisy as it was above a bus stop.

“The location of this hotel was wonderful, in walking distance to a lot of attractions. I enjoyed my stay and would go back again!”

Jul 8, 2008 by Claudia from Grand Junction, CO
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very modern and beautiful.
• They refused to give me change for a dollar for the parking meters.

“I was very pleased with the hotel. It was the best room we've stayed in for many years.”

Sep 25, 2007 by Jake from Anaheim, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Pretty much everything was attractive and well kept.
• Parking a little inconvenient.

“The Westin is a great hotel. We had an excellent view of the city and the harbor. Staff was friendly and quick to help. Room very well kept and very attractive, although window could have been cleaned better. Very, very quiet. Having to cross a street to get from parking to hotel is a minor inconvenience, but I guess to be expected given the crowded conditions of downtown San Diego. Would definitely recommend.”

Sep 6, 2007 by Alice from Montebello, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Atmosphere and location.
• Parking fee (too high to paid guests).

“Had the opportunity to dine in restaurant; not much of a selection (lunch); however delicious.”

Aug 28, 2007 by Jordan from Nashville, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Nice location for business travelers. Also many tourist attractions within walking distance for the leisure traveler.
• Sterile room decor.

“This hotel is geared much more to the needs of the business traveler than the typical vacationer. Location is good (central to the main office district) and within walking distance to the Gas lamp Quarter, Horton Plaza and the Embarcadero waterfront area. Rooms are decently outfitted but the decor is rather cold and sterile. Many rooms overlook the central atrium rather than an actual outside view, which may not appeal to all guests. The only hotel-provided parking option is valet at $27 per night. There was a long wait for guests to retrieve their cars on the Sunday morning we stayed at this Westin. Better to park on the street for free on the weekends.”

Aug 27, 2007 by Jeff from Corona, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[3] • Location:[9]

• The lobby area is spectacular.
• Poolside service extra slow, lobby bar small and no sound on sports channels i.e. Padres Baseball.

“I would definitely stay at this hotel again. Self parking seemed to be an issue however valet is always an option. Very train station close.”

Aug 23, 2007 by Mark-Alan from Bakersfield, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Everything! Awesome.
• Valet service was slow but everything else was awesome.

“Don't get confused while looking for this hotel. There are two within blocks of each other. This one is west and closer to the bay. There were smiling faces and helpful bodies everywhere. Car valet was immediate and within 5 minutes we were on our way to our room. A king sized bed, writer's desk, plasma TV and a nice sized room. We had a great view of the bay, even though the windows were quite dirty. We ventured outside to find we were within a couple blocks of the tram, bus and train services. There were many nearby attractions and eateries. I had to do a download of my modem for work and I was getting bumped off the phone while trying to do this in my room. The front desk actually took me into their office and let me use their dedicated fax line to accomplish this task. How's that for customer service! We will return to San Diego and hopefully to the Westin San Diego. This will be a great memory to share with others.”

Aug 19, 2007 by Mrs. R. from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Everything was very modern and clean, most hotels look to flowery and out of date.
• My parents tried to surprise us and called the hotel before we arrived to send us champagne and strawberries and the staff forgot to send it to our room.

“The staff was very helpful and friendly. They tried their best find us a room with a great view. It is a non smoking hotel so for our anniversary we had brought some candles but we could not use them in our room, because they offered to gather up their battery operated candles from the lobby and send them to our room. That was nice of them to go out of their way just to make us feel special on our anniversary.”

Aug 15, 2007 by Megan from Barstow, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was amazing!
• Nothing at all.

“We had an excellent stay. The staff and the room were beyond expectations.”

Aug 15, 2007 by Michael from Los Angeles, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Convenient location and cleanness.
• One of the restaurants in the hotel closes on Sunday.

“Overall, Im happy with the service.”

Aug 2, 2007 by Elizabeth from Yucaipa, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Cleanliness, desk chair was good.
• The restaurant was horrible service and food.

“The girl at the desk did take the charge off for our dinner, which was much appreciated, as we did not enjoy our meal and waited an hour and a half for our food. So I would tell someone to stay there, but not to eat there.”

Jul 29, 2007 by Jim from Bakersfield, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• The staff was helpful.
• There were numerous add on charges (parking, internet, etc).

“Overall the wasting was a nice hotel. The computers were down when we arrived so we could not immediately check in. The desk clerk did offer refreshments while we waited. The worse part was the parking. It is located in downtown San Diego, where parking is scarce, and we had to pay an extra $25/day for valet parking. Also, it would have between nice to have free internet access while at the hotel. On the other hand, the concierge was helpful in obtaining tickets to the us midway aircraft carrier museum. The room was nice but not exceptional. The hotel's strength was its staff. Overall a good hotel for the price.”

Jul 29, 2007 by Gregory from Lake Forest, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[7]

• Good location.
• Parking was an extra $25.

“This hotel was ok but not worth the price charged for the room. Parking is only available with valet service for an extra $25.”

Jul 18, 2007 by Becky from Glendale, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Employees were very helpful and polite, went out of their way to help.
• Parking at $25 a night is not something I realized would be added to the cost of our hotel.

“Excellent choice, close to most activities that we wanted to participate in. (walking distance) Very accommodating staff, beautiful hotel, very nice exercise room.”

Jun 14, 2007 by Geroge from El Paso, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was to die for and the location was perfect I wish I had booked another night.
• No self parking and being charged $25.00 was unexpected.

“The hotel was in a perfect location. We walked to dinner and the area felt safe and comfortable. The room was very comfortable and we enjoyed the best night sleep. It was a great weekend get away and will love to do it again. Staff was more than friendly.”

Jun 7, 2007 by Jilbert E. from Los Angeles, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• There was absolutely nothing that is pleasant with this hotel.
• Service.

“This hotel provides horrible service, the hotel employee are extremely rude and disrespectful. Avoid this hotel at all costs.”

Jun 2, 2007 by Chris from Rancho Palos Verdes, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very friendly staff, a more than helpful concierge, and nicely done rooms made for a very pleasant stay.
• While known for its emerald decor in the lobby - seems bit dated.

“A nice stroll from the Mall and Gas Lamp and next to the trolley stop. We were concerned about paying the $25+ for parking, but for a Saturday night stay, the street parking after 6:00 p.m. And all day Sunday was free. The room with a King Bed was spacious, enough for the 2 kids to run about while still giving Mom and Dad space to relax. Petcock Park was just a few trolley stops away - and while the immediate area around the hotel is quiet at night, it still seemed reasonably safe to walk to and from the hot spots.”

Mar 14, 2007 by Bo from Lansdale, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, light colors, hot-tub, gym area nice.
• Temporary construction.

“Very good, nice gym area with outdoor hot-tub. Color and decor very modern light, welcoming and friendly. Rooms very nice. Room service excellent, food very tasty. Thanks.”

Dec 13, 2006 by Gil from Denton, TX
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[10]

• Great location and nice common areas.
• Nickel and dime (every time I turned around, something was another fee).

“Not impressed with this hotel. I travel a lot and typically when staying at a 3.5 to 4 star hotel as this one is rated, I expect better rooms, service and amenities. I also did not like booking a room on and being pinged a fee for everything. The following items were additional fees: parking at $25 per day. There is parking for $20 across the street but no in and out access. The parking they do offer is onyx valet. It is not the valet¿s fault that they charge $25 per day, so tipping got costly with every trip in and out of the hotel. Fees for use of the internet either wired or wireless. ($12.95 a day) expense meals in the hotel dining room ($16 for breakfast buffet, and it is no better than what you get for $7 at a courtyard) $.95 for local calls toll free numbers are not considered local so a call to an airline to check flight status cost $3.90.all in all, I stayed 6 days and my prepaid room through cost me an additional $305 when checking out. That was parking, breakfast for 5 and room service for 2 one night along with phone calls. In addition to the fees that seemed non stop, the service was not great either. The maids would not refill the soap, shampoo etc, if you had one still in the shower that was opened. Several times we had to call down to the front desk to get them to bring up a shampoo because they would have cleaned the room while we were out, not replaced it, my wife would shower/wash hair in the evening and use the rest of it, so my morning shower would not have any shampoo left. (I wasn't looking to take any home, just have enough to use while there) room went unlearned 1 day. Maid checked in at about 10 am, and I asked if she could come back a bit later, she said yes. I put the "maid service requested" tag on the door and when returning that evening it still had not been done. The TV stopped working due to a malfunction of some equipment. They could not fix it and were full so couldn't/wouldn't move us.”

Dec 5, 2006 by Greg from Summerville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Beautiful, spacious lobby. The staff was great. Great locale, within stumbling distance to gas lamp district.
• The rooms were not quite as nice as the lobby, but they were still acceptable.

“Overall very good. The beds were comfortable, and the service was good.”

Jul 24, 2006 by julie from san antonio
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff!
• None.

“we were upgraded to the penthouse suite on the 25th floor. it is the only room on the 25th floor!!! if you have the means, I highly recommend it!”

Apr 5, 2006 by Michael from Port Moody, BC CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff was great and the general environment of the hotel from room to lobby was welcoming.
• Sorry, I've got nothing.

“Great staff and nice room. The best eggs I have ever had.”

Mar 2, 2006 by Iqbal from Newbury Park, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free water.
• Costly valet parking.

“Food in cafe was not good and over priced. Need free self parking.”

Dec 15, 2005 by Glen from Los Angeles, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• It's a very classy hotel.
• The room service pizza was awful. Well below par.

“It's a very nice hotel. The valet parking is just like other downtown San Diego hotels, very expensive. do not order room service here for the Monte Crisco sandwich (mediocre) and the pizza sucked (not mozzarella cheese).”

1 of 1 people found this review helpful.

Dec 12, 2005 by Kimi from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our room was large and comfortable.
• Low water pressure.

“We stayed at this hotel 14 years ago and it staying there again brought back fond memories.”

Nov 30, 2005 by Jennifer from Apple Valley, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[6]

• The Lobby was pretty.
• The staff at the restaurant was poor.

“When we got there the elevators were broken. They could not park our truck because they said it was too tall. They told us where to park. We parked there and paid for parking, however our parking fee expired at 3:00 am when we woke up the next morning we had a $30 parking ticket. When we went to the restaurant to eat, they sat people who came in after us and when we were sat it took at least 5 min to get coffee. We were on our way to the airport and really did not have time to wait. Not a good experience. For the price we paid. It was adequate but I would not have wanted to pay the hotels price for this experience.”

0 of 1 people found this review helpful.

Oct 20, 2005 by Shane from St. George, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Friendly staff, good view, clean rooms, staff helpful with requests.
• Parking is problematic and expensive.

“Great view, older, but nicely kept up. Rooms were clean. Located downtown and parking is in underground area with small spaces and high fees.”

2 of 2 people found this review helpful.

Oct 14, 2005 by Erin from Scottsdale, AZ
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[7]

• The hotel was a nice 3 block walk from the water, as well as close to Star bucks.
• The only decent parking option was valet for $20 per day.

“The hotel was fine, though the staff could have been slightly friendlier. They did what they were supposed to, though. The maids changed our sheets even though we did not put the change sheets card on the bed, which was a bit irritating since they took our pajamas with the sheets. It took us some running around to get the pajamas back.”

2 of 2 people found this review helpful.

Oct 14, 2005 by Gail from Homewood, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Wonderful toiletries, well appointed room.
• Only parking option was valet at $24 a day.

“The Wyndham Emerald Plaza was a 3 star hotel that surpassed a 4 star hotel I stayed at 2 months prior that was 3 blocks away. The room I had on the 11th floor was spacious and well appointed and had a great view of the city and the bay. The room I was given was impeccably clean. The toiletries provided were very high quality. Service in the hotel was courteous and efficient. My only complaint was the $24 per day valet parking fee which was the only option available to me with in, out privileges.”

Oct 8, 2005 by Michael P. from Union City, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very convenient to downtown San Diego, clean and friendly personnel.
• Window's were filthy dirty.

“Very nice and looking forward to a return visit in November. They did a great job. It is a nice hotel.”

Oct 3, 2005 by John from Knoxville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very elegant building.
• The $24/day parking charge.

“The overall hotel is very nice. The room is nice, but not as "elegant" as you might conclude from the lobby and other common areas.”