User Reviews for Crowne Plaza Hotel San Diego - Mission Valley

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Dec 2, 2008 by Mike from Auburn,CA
Overall Rating: 8

• Shared atrium and pond areas.
• Bathrooms
  very noisy fan, cheap materials.

“Nice
but not great. Nice common areas, but bathrooms have noisy fans and are nothing special.”

Nov 14, 2008 by Paul from Indio,CA
Overall Rating: 6

• Location with transportation to sites easy.
• No choice, restaurant poor value.

“Spa and pool wonderful. Ground floor room to outdoor atria wonderful with its easy access. Location was central to most all attractions-Sea World and Chargers Game as two examples. Great hotel transportation to trolley and Old town. Everywhere seemed easily accessible from this hotel. Well kept foliage and landscaping.”

Nov 10, 2008 by Ashley from Burnaby,Canada
Overall Rating: 8

• Beautiful grounds.
• Very noisy.

“Loved the grounds and service was great.”

Oct 28, 2008 by Jo
Overall Rating: 10

• Staff was friendly, Hotel was sumptuous, beds were extra comfy, didn't even plan on napping until I found myself waking up.
  
• Sorry, not a single thing comes to mind.

“When we first pulled up to the entrance we were met by a friendly person who wanted to know if he could assist us. He directed us to the parking area and helped us in with our bags. The rooms (we had 3) we all together and were elegant and comfy. The staff actually acted happy to see us! We love this place!
”

Sep 24, 2008 by Darlene
Overall Rating: 9

• The bathroom had 2 sinks and was big & clean.
• Some of the outdoor plants were overgrown.

“This hotel was clean, had a good location & the staff was friendly. It was great!”

Sep 7, 2008 by Ken from Los Angeles, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Hawaiian decor and water falls.
• The pool was not heated.

“Beautiful Hawaiian styling with water falls and bridges over small streams. The hotel staff was fantastic in every way. The service in the main restaurant was horrible, this is coming from a upscale restaurant manager. The pool was not heated, unless the sun was the heater. The room was very clean and comfortable. The dresser cabinet lights did not go off when the doors were shut, I had to take the bulbs out to sleep.”

Sep 6, 2008 by Jason from Placentia, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Hip, Trendy, Friendly.
• No fridge, $12 parking fee.

“Overall our stay at the Crown Plaza hotel was very good. The lobby looked nice and was connected to a bar/restaurant. They also had (pay) internet terminals in the lobby. The bar and pool area were lively and full with people, but that may have been because it was labor day weekend. The bar also has fish tanks in it. The bed was comfortable and the curtains did a good job blocking out the light. Although the AC in our room was a wall unit, it was very powerful and did a great job cooling the room. My only complaints are that the room did not have a fridge, and that there is a $12/day parking fee.”

Sep 5, 2008 by Jerry from San Jose, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Got a ground floor room with easy access to car. Great bed!
• Had to pay extra for parking. No fridge. No free internet. Small pool.

“Pros:- Very comfortable bed. Hotel gave out a free CD with instructions and music to relax, with eye cover, aromatherapy spray which were all a nice special touch. Check-in and out was easy and fast. Cons: Gym or more specifically, a hotel room with a few gym equipment was sad. Pool was small. Can be noisy if your room is next to some common areas such as a gazebo area where a family decided to have dinner one night and talked all night long. No free internet. Had to pay $8 a day extra for parking whereas other cheaper hotels had free parking.”

Sep 4, 2008 by Mike from Glendale, AZ
Overall Rating: 4
Cleanliness:[9] • Staff:[5] • Location:[9]

• Good location and clean.
• Very noisy and they never did anything about it. I will not stay here again.

“Not a bad location very clean, nice atmosphere. However I will not stay there again due to it being a very noisy hotel, you can hear everything. The people above us had a party almost every night and the hotel did nothing about it. We had to switch rooms to get any sleep. Due to this I will never stay at this hotel again, to many other choices in San Diego to put up with that.”

Sep 4, 2008 by Sylvia from San Francisco, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• The room and pool were nice.
• Hotel did not honor my requests.

“The hotel was in a convenient location with nice rooms and pool. The small fridge and microwave were an added bonus. Elevators were very slow.”

Sep 3, 2008 by Doug from Sacramento, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Staff was very friendly and helpful; hotel amenities were nice; shuttle service to trolley station was great.
• Parking was $12 per day, which I feel was excessive. Other hotels in the area did not charge for parking.

“The parking fee ($12) at this hotel still bugs me. I do not like resort fees, parking fees, or any other miscellaneous charges. Just charge me a fair price for everything -- don't nickel and dime me to death!”

Sep 2, 2008 by Kerry from Yuma, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very friendly & the restaurant was very good.
• They really need to install ceiling fans!

“Our stay was very pleasant. The hotel grounds are lush and cool. It is close to everywhere that you need to go.”

Sep 2, 2008 by Shane from Ontario, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• We really enjoyed the pool area.
• The equipment in the fitness center didn't really work too well. Closing room doors was very loud.

“We very much liked our experience at the Crown Plaza. It was very relaxing to sit by the pool and the rooms were very inviting and kept very clean. The hotel staff was excellent and provided everything that we asked for in a very prompt manner. The only 2 negatives we found were with the fitness center and the heaviness of the room doors. The equipment in the fitness center did not work really well and the air conditioning didn't appear to be working there. Also, the room doors were very heavy and so when people walked out and let the door close behind them, it was very loud and could be heard all across the hotel. This was difficult for my wife who has sensitive ears. Our overall experience was great and we would stay at the Crown Plaza in mission valley again.”

Aug 29, 2008 by Melissa from Tucson, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great comfortable beds!
• Fake plants in the lobby & restaurants.

“Convenient location, friendly staff & a good night's sleep on great beds.”

Aug 28, 2008 by Brenda from Santa Clara, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[6]

• Fast efficient service when checking in.
• Had to pay for parking, hard to find hotel room.

“Hotel was very inviting to come in to the lobby. The service agent was helpful and bragged about the amenities which included, ear plugs, lavender spray and a mask to help sleep. Never saw those amenities and we were there 3 nights. Doors slam shut and you can hear when anyone's door shuts. Room was clean and serviced regularly. Room service was fast. Paying for parking was something not mentioned and not used to.”

Aug 12, 2008 by Sandra from San Bruno, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• The tropical decor throughout the hotel was a nice touch along with the waterfalls.
• Unfortunately the parking was not free.

“Very nice, what we expected. I would definitely stay here again.”

Aug 5, 2008 by Catherine from Addison, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• Very clean hotel. Good location. Relaxing environment.
• The staff could be more pleasant. Too expensive.

“This hotel was very clean, has a nice comfortable environment. The staff was not pleasant. Too costly for this type of hotel.”

Jul 31, 2008 by Jesse from Salinas, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Nice room.
• The outside atmosphere was ugly and restaurants were too pricey!

“The hotel room & bathroom was nice, but from the outside it just looked a step above a motel! We spent $45.00 for breakfast (scrambled eggs and 2 bowls of oatmeal!) and $10.00 for a Quesadilla! I think it was not worth the price.”

Jul 31, 2008 by Chris. from Victorville, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very clean and well maintained rooms and grounds.
• Parking fee.

“A little expensive on the room rates. The corporation and staff take pride in the upkeep of the building and grounds. The courtyards and pool area is like a Hawaiian garden which was a nice surprise. The rooms are nice and clean, no funny odors and the bed is very comfortable. The hotels location is also close to all the main attractions. Yes I would stay here again.”

Jul 31, 2008 by Linda A. from San Bernardino, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness, luxury, location.
• Some minor maintenance was needed.

“Loved it, would return to hotel, nice and quiet repairs needed closet door (getting stuck), drawer not closing properly. On a visit to the breakfast buffet I watched as an employee ate from two different fruit bowls as he was replenishing them. After that my husband and I lost our appetites and will never again return again to that restaurant. However, the sushi bar had excellent food and service.”

Jul 29, 2008 by Coleen C. from Sherman Oaks, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The hotel staff was lovely, got me into my room really early and was very helpful.
• The front desk employee when I was leaving was cold and not helpful.

“Lovely place to stay for business and if you are with family for a vacation. Close to many attractions and I loved the big balconies. Old Town is literally just around the bend and I went there for dinner and to see the Whaley house.”

Jul 26, 2008 by Patricia from Holtville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Grounds were beautiful, staff was very friendly, great location.
• Our room was hot, we had air conditioner on all night.

“We loved the hotel and will go there again next time we are in San Diego.”

Jul 10, 2008 by Joe from Wilmington, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Neat clean.
• Everything was very high priced.

“Lobby too small for such a big hotel. Rooms were way too small. Parking was very expensive. And not well staffed. Always had to wait. needs better TVs.”

Jul 3, 2008 by Andrea from Palm Desert, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beds were wonderful.
• Needed two beds but they were booked. Had to use a cot for 19 yr old son.

“This hotel was all about sleep. Beds were great with down comforters and down pillows. There was a CD from a sleep doctor to help you relax. There is a small gym that had nice up-to-date equipment. Will stay again.”

Jun 9, 2008 by Polly from Folsom, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[4]

• Staff was friendly.
• Layout was confusing; Always got lost trying to find lobby.

“Hotel was okay for a short stay. Would have preferred a different setting. Room was fairly clean, although it did not appear to have been vacuumed prior to our stay. Staff was friendly. Not a big fan of Holiday Inn hotels.”

Jan 13, 2008 by Rosanna from Sterling Heights, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice rooms, comfortable bed, nice atmosphere.
• Breakfast buffet good ok, but cold and not high quality service.

“Excellent location, great atmosphere, helpful staff, breakfast buffet a little pricey and food was cold.”

Nov 27, 2007 by Stacy from Rapid City, SD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was clean & easy to get to.
• The charge for internet & parking & doors did not close easy - very heavy & slammed.

“Nice clean hotel. I would recommend this to anyone. The only down fall is that you have to pay to park & pay for the internet.”

Oct 25, 2007 by Brian from Cathedral City, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[8]

• Location.
• Have to pay for parking and high speed internet.

“This hotel will nickel and dime you. I had to pay $10 for parking, and on Saturday night, the hotel was literally out of spaces. I had to park in some off lot that was part of the hotel but way far away from the room. There is no reason to pay for parking. Also, every time I left the parking lot, I had to have my original parking ticket. In a car with luggage and travel stuff (along with having windows open in a city with great weather), this was difficult. If you didn't have the parking ticket, the staff was less than friendly.”

Oct 1, 2007 by Keith from Visalia, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[4]

• Nothing.
• They appeared to put internet customers in the old part of the hotel.

“The hotel is undergoing a renovation. They put internet customers in older rooms that have outdoor access. It did not feel safe to be there. It definitely was not a 2 or 3 start hotel.”

Sep 3, 2007 by Cndy from Las Vegas, NV
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Convenient to quall comm. stadium.
• A/c in the room didn't work very well.

“Served our needs well, staff was extremely helpful. Always said hello and offered assistance when needed.”

Aug 16, 2007 by Doug from Long Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Coy fish ponds.
• Had to pay extra for Hotel parking.

“Real nice close to everything. Unfortunately they charge you an extra $10 dollars to park in the hotel parking lot. The undisclosed extra parking fee is pretty pathetic.”

Jul 8, 2007 by Sergio from El Centro, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room. Comfortable bed; lots of pillows. Very clean.
• The AC did not quiet as cool as I would like.

“Overall, we had a great stay. The staff would extremely friendly. We would definitely stay there again.”

May 30, 2007 by Deb from Tucson, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, clean facilities.
• Hotel parking expensive.

“Good get away hotel to stay in.”

May 3, 2007 by Clifford from San Diego, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[1]

• Nothing at all hotel under construction, had I knew that I would not have stayed there to much dust.
• Under construction, dusty wife could not breath.

“I would not come back again unless it was not under construction, heater did not work had to have fix, ask if I could get a room with out all the dust and the answer was no, if I could I would get my money back.”

Apr 18, 2007 by Stacey from Santa Fe, NM
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location near major freeways.
• Uncomfortable beds, difficult to find staff for late night check-in.

“Parts of this hotel are currently under construction, so it may be different in the future. The room was clean but the beds were uncomfortable, and one bed sloped. The linens were old. The pool was quite warm and great for afternoon swimming.”

Apr 14, 2007 by Richard from Miami, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• Very old fashion with the style.

“Absolutely not a 3 Star Hotel. I have been in 2 1/2 hotels that are way better than this.”

Mar 13, 2007 by Tara from Fairfield, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and very clean!
• The pool and hot tub were not that great. need updated!

“Overall good except for the pool/hot tub.”

Mar 12, 2007 by Marcia from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly and efficient service.
• Loved it.

“I really enjoyed my stay there. The setting was so tropical. Did not expect that from the outside.”

Mar 12, 2007 by Gil from Indio, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great Mission Valley location.
• Heavy duty remodeling underway.

“Quiet and comfortable. Rooms have been nicely remodeled.”

Mar 10, 2007 by Silvia from North Las Vegas, NV
Overall Rating: 7
Cleanliness:[4] • Staff:[7] • Location:[10]

• The location is superb!
• They charge for parking, internet and no breakfast.

“The hotel's location was great. It is undergoing renovation which it needs in the rooms because it's showing its age. Te room wasn't disgusting but it could have used some updating. ”

Feb 21, 2007 by Todd from Phoenix, AZ
Overall Rating: 4
Cleanliness:[5] • Staff:[2] • Location:[8]

• Location.
• Dirty bed linens, flat pillows, stained carpet and furniture.

“This absolutely wasn't a 3 star hotel and I can't believe the money we paid for such a disgusting facility. I felt there was little difference between this hotel and a 1-2 star hotel. Our room, #2014, was located next to the hotels alley for trash and the housekeeping staff, we heard loud noises late at night and it was a definite eye sore. ”

Feb 14, 2007 by Kathleen from Fresno, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenient location.
• --.

“Nice place. A bit dated but funky in a Disneyland¿s way.”

Feb 13, 2007 by Josh from Corralitos, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was very friendly.
• Pool and spa were ho hum.

“For the price this was an outstanding hotel. There is a lot of renovation going on, but other than that we had a great stay. The "play areas" (pool, spa, grounds) are not ideal, but overall it was clean, fairly quiet, and quite comfortable. The staff was friendly and accommodating.”

Feb 4, 2007 by Mark from Wrightwood, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Good location, nice room.
• Renovation work going on, a bit loud.

“I'd go back when they finish working on the hotel.”

Feb 2, 2007 by Mitch from Rancho Cucamonga, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenience to freeways.
• Bathroom sink dripped.

“O.k. For the price.”

Feb 2, 2007 by Nick from Concord, NH
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very clean.
• Parking setup.

“Hawaiian/Polynesian flavor resort hotel with very satisfactory accommodations, restaurants, & staff.”

Jan 31, 2007 by Rebecca from Glendale, AZ
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[6]

• The landscaping was beautiful, loved the waterfalls.
• Found old French fries and snack wrappers under our beds.

“The hotel was very comfortable and my spouse and our guest enjoyed the spa. We will probably stay again on a weekend trip.”

Jan 31, 2007 by Angie from Minneapolis, MN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Cool Hawaiian ambiance.
• Nothing.

“This hotel was like paradise. We loved the huge hot tub and the balcony off our room. Excellent hotel. Very clean and well-kept. Great location for san Diego attractions. Excellent experience.”

Jan 24, 2007 by Richard from Davis, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[6]

• The room was quiet.
• There was an extra charge of $10 for parking which is too much.

“This is a very nice hotel except that they charge extra for parking. Parking should be included in the cost of the room, not an extra charge.”

Jan 14, 2007 by Liad from Sherman Oaks, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[8]

• Nothing.
• The room are worst than motel 6.

“They treat it customer as second class, the room with mold and sparest from the main building.”

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