User Reviews for Sheraton San Diego Hotel and Marina

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Nov 20, 2009 by Justin from Boyden,IA
Overall Rating: 5

• The lobby and restaurants were high class.
• Staff was not friendly at check in and our room was horrible. It had many things wrong with it, I could have found much better room for the price.

“Hotel was great location with nice pool and amenities. The hotel had many towers, some were very old and not keep up with the maintenance. It was a major disappointment. We also received 2 small beds when we requested a king. The hotel would not let me check in without my wife's ID as she was flying in at later time. I was stuck for 8 hours driving around San Diego. I have done this many times in the past as my wife meets up with me when I am on business trips. This is the only time they had to confirm both guests that were staying in the hotel with Id's. I am not sure if this is a policy of the hotel or control freak check in person. Let me check in without my wife's Id's as she was flying in at later time. I was stuck for 8 hours driving around San Diego. I have done this many times in the past as my wife meets up with me when I am on business trips. This is the only time they had to confirm both guests that were staying in the hotel with Id's. I am not sure if this is a policy of the hotel or control freak check in person. I also think since, I could not check in on time I received a horrible room. Would never stay at this place again.”

Nov 17, 2009 by Brandon from Hermitage,TN
Overall Rating: 2

• Good bedding, good location by the ocean.
• The fire alarm went off both nights and we had to evacuate.

“We were very disappointed with this hotel overall. They first had to move us to another room that was in another building. Then the fire alarm went off in the middle of the night both nights. We had to evacuate the building twice while the Fire Department confirmed a false alarm. There was no compensation for us.”

Oct 26, 2009 by Craig from Honolulu,HI
Overall Rating: 8

• Location and quiet plus room is big.
• Rooms could be a little cleaner and more water pressure.

“Rooms are big, but needs to be spotless with better water pressure to be a 4 star. Bathroom layout is odd. Need towel racks, towels under the sink don't work. Toilet paper too far away for kids to reach. If you are a lite sleeper than the airport nearby would be noisy. Bird poop on balcony as birds fly by all day. But good size room if with kids and for the Priceline price, great!”

Oct 17, 2009 by Jean from Running Springs,CA
Overall Rating: 10

• Very pretty and comfortable; staff very helpful; Pretty views of the ocean.
• Wish it had been a little closer to the gas lamp area.

“Very nice and comfortable hotel. The breakfast buffet was very good but a bit pricey. There was no little cafe to just order a bagel or something, which would have been a plus. All in all, the hotel was very nice, pretty views of the harbor and very comfy. I would have liked to have been closer to the gas lamp though.”

Oct 14, 2009 by Kevin from San Pedro,CA
Overall Rating: 7

• The other, newer tower looked nice.
• The bathroom did not have a fan to clear the shower condensation.

“This hotel should be a 2.5 star hotel. The other tower may be nicer and worth a 4 star rating, but when you are moved to the Bay Tower, the quality level goes down significantly.”

Oct 13, 2009 by Olesya from Houston,TX
Overall Rating: 8

• Very clean, service was as expected and great location.
• Parking was charged $28/day at the hotel.

“Very convenient to tourist attractions, restaurants and convention center. The service was very good. Highly recommend for business travelers. Nice running trail along the harbor. Wouldn't recommend it for a romantic getaway.”

Oct 11, 2009 by Marc from Palo Alto,CA
Overall Rating: 6

• Nice room.
• Selected downtown but this was out by airport.

“Nice hotel, but the elevators were VERY slow due to some construction. Staff was friendly.”

Sep 17, 2009 by Sobhy from Fontana,CA
Overall Rating: 8

• Very clean.

“Very nice and clean.”

Sep 16, 2009 by Kenny from Gilbert,AZ
Overall Rating: 8

• Location.

“Toilet paper was coarse, bathroom fixtures need maintenance and staff was very friendly.”

Sep 9, 2009 by Sara from Chandler,AZ
Overall Rating: 1

• Beautiful harbor views and nice walking areas.
• Rude staff, only one elevator working in the whole hotel, loud air conditioner.

“We will never stay at a Sheraton after this experience. When we arrived the check-in desk told us that the king-size bed room we had requested was not clean yet and would not be clean for a few hours this was at 3:00 pm. Therefore we took a room with two double beds. Only one elevator was working in the hotel so after three rounds of the elevator being so full we could not fit we took the stairs. Arriving in the room the air conditioner was squealing so loud it sounded like an airplane was taking off in the room. We called and they told us they would send engineering up. 20 minutes later no one had come so we complained and were given a different room. This room was clean and nice but on the fifth floor while the elevator still did not work. Parking was also atrocious. We had to pay $22 to park at the hotel in a gravel and dirt lot next to the port-a-pottys. In addition, the concierge had nothing productive to recommend except to dine at over-priced restaurants which had clearly sponsored their way onto the recommendation map.”

Sep 7, 2009 by Javier from Calexico,CA
Overall Rating: 9

• Excellent location and beautiful view from any part of the hotel.
• Elevator and halls look a little old.

“This is a perfect hotel for a weekend getaway or a centric place for business in San Diego.”

Sep 3, 2009 by Mary from Brea,CA
Overall Rating: 7

• Courteous staff.
• Location smelled like sewage, not cleaned well.

“The location was great in some ways: excellent view of Marina and Sunset, unless you're on 1st floor where there's no view, and we could ride bikes to seaport village (little over 2 miles, very nice ride). There are 2 buildings for this hotel--the main building is nicer, updated and doesn't smell as badly. The older building, further down the road smells certain times of the day as if there is a sewage line nearby. The staff changed our room for the second night, but we were in a room with double bed on first floor. Other than the smell (could have been from something in the Marina), we enjoyed our stay.”

Sep 2, 2009 by Pam Alvord from Bozeman,MT
Overall Rating: 10

• The location and views were spectacular. The room was updated and very clean.
• The bathroom was very small.

“This Sheraton was the tower right on the Bay side of the Harbor. We had a view of the harbor that was breathtaking night or day.”

Aug 19, 2009 by Clifford from Temecula,CA
Overall Rating: 7

• The room and had a wonderful view of the city and marina.
• It was old and felt dirty.

“While the room was pleasant the hotel over all felt old and dirty. The public spaces were small and always very crowded. I stayed on the seventh floor and the elevators were few and very slow.”

Jul 22, 2009 by Jeremy from Nashville,TN
Overall Rating: 3

“The hotel was 40% full for when we were there...They tell you they are "sold out" in the marina tower and promptly send anyone on priceline to the BAY TOWER - Which has ZERO amenities. Just a pool and a hot tub. The parking is ridiculous. Its a huge paved lot, that is NOT secure - and yet you have to pay $22/day. The room was nicely decorated however the carpet was stained and in some areas sticky. Totally not a 4 star property.”

Jul 7, 2009 by Arsanious from Cerritos,CA
Overall Rating: 10

• Location, very clean and excellent staff.
• None.

“Very clean, rooms are big with nice view. Location is nearby downtown and other nice areas.”

Jul 7, 2009 by Jo from El Centro,CA
Overall Rating: 8

• We enjoyed the friendly housekeeping staff.
• The lack of getting our car out of valet.

“We had an experience of the staff not getting our car when we called up for it early in the morning. They also were instant that we were to leave when we took the car to get breakfast and were coming back to the hotel to eat.”

Jul 5, 2009 by Johanna from Indio,CA
Overall Rating: 10

• Spacious room. Friendly staff. Great location. Overall great hotel.
• Small elevators.

“Really liked it.
4th of July was awesome there was able to see fireworks off the balcony great experience for the kids. Rooms were great. Overall totally satisfied with priceline,
I will use in the future.”

Jun 15, 2009 by Erica from Saskatoon,Canada
Overall Rating: 9

• Our room was beautifully decorated, and the view of the marina was stunning.
• The pool was really dirty. So was the hot tub, we went there, and then chose not to swim because of it.

“Gorgeously decorated hotel, wonderful location on the marina.”

Jun 11, 2009 by Jay from Fountain Hills,AZ
Overall Rating: 8

• Location.
• Room noise all night, dirty elevators, overflowing trash cans.

“Great location. Try to book top floor as noise from rooms above can keep you awake all night. Elevators are quite dirty. Rooms are clean and beds are comfortable.”

Jun 6, 2009 by Gudrun from Sierra Vista,AZ
Overall Rating: 9

• Location.
• No good restaurants, decoration of rooms seemed kind of cold, having to pay a daily fee for parking on the hotel owned parking lot.

“Very nice hotel, great view from balcony.”

Jun 4, 2009 by Linda from Oxnard,CA
Overall Rating: 5

• They were not accommodating.

“We were offered a harbor view room with a king size bed. We got neither. Priceline never said that this was unavailable. We asked for a late check out, they told us it was impossible. I then requested to speak with the manager. I was told that a late check out was possible for a fee. In all the very many hotels I have stayed at never have I denied a late check out or was asked to pay a fee.”

May 29, 2009 by Dawn from West Bend,WI
Overall Rating: 8

• Hotel was nice and staff was
  friendly.
• Too far out of downtown to qualify as a downtown hotel.

“Our stay was at the Bay Tower and not the Marina Tower (newer tower). The accommodations were nice, but not 4 star quality, (missing knob on sink drain, rooms nice but not upscale, limited food at bay tower). All the staff we encountered during our stay was friendly and helpful. On our last night there was an issue with our bathtub backing up and when it could not be immediately resolved. Overall we were satisfied with the hotel, but the location was too far away from downtown area.”

May 20, 2009 by Jessica from Peoria,AZ
Overall Rating: 8

• The location was great.
• Nothing.

“This was a nice hotel with a great view of the harbor.”

May 13, 2009 by Dan from New York,NY
Overall Rating: 6

• The decor.
• Lack of staff.

“Right next to airport, but far from city attractions. Hotel was clean and views were nice, but lack of staff at front desk make check in process a bit slow.”

Apr 20, 2009 by Sujoy from Sunnyvale,CA
Overall Rating: 9

• Sauna, room and
  view.
• High parking rates, pool was
  not heated.

“Parking costs too high; parking for guests should be free or subsidized. Room did not have a refrigerator or microwave. But excellent view of marina, and room was clean. Parking is extra and expensive.”

Apr 20, 2009 by Veronica from Los Angeles,CA
Overall Rating: 9

• Room service food was reasonably priced and tasty.
• Pool water was cold.

“At
first, I thought I was staying at the Sheraton Harbor(the big one) The valet guy turned us away and sent us to the smaller Sheraton Marina disappointing. However, staff was friendly. I wanted to stay an extra night, but it was not possible. I kept getting rejected, not only by Priceline, but also but Hotel Reservations.”

Apr 20, 2009 by Patrick from Buffalo,NY
Overall Rating: 1

• Good bed, free WiFi in lobby.
• Heat didn't work, no restaurant, no soap in room and elevators under repair.

“There are 2 buildings to this hotel and they are at least 2 blocks apart. The building our room was in is the building used by airline personnel, near airport, has room service if you like to eat in bed. The restaurant and other services were in the other building. Both buildings were isolated and about 4-5 miles from downtown requiring a $10 cab ride any time you wanted to go anywhere.”

Apr 18, 2009 by Kevin from Tucson,AZ
Overall Rating: 8

• The view from bay side rooms (above the 4th floor) is great.
• The price for parking was outrageous.

“Great view of the bay if you're above the 4th floor and can see over the trees. Desk staff helpful but housekeeping leaves something to be desired, one day they left a dirty yellow towel (not even from our room) in the room and when we left a note that asked for more than two creamers for coffee and something besides decaf, they didn't.”

Apr 9, 2009 by Patty from Davenport,IA
Overall Rating: 7

• Easy to find.
• Paying $22 a day for parking and having to go in & out of a gate every time.

“Staff was not overly friendly surprisingly for a Sheraton. We were in the bay tower and away from the main hotel so it was not as nice as the main hotel. The gift shop was closed every time we tried to use it day or night. The parking charge was too high. The one positive was the room - beautiful, clean, and spacious. Maid was very friendly.”

Apr 8, 2009 by Denise from Lakewood,CA
Overall Rating: 6

• Most rooms had a nice view.
• Too far from Gas Lamp District. Too close to Airport.

“The hotel was decent. We stayed in the west wing which was not the main hotel. We did not spend much time in the hotel.”

Mar 29, 2009 by Elisabeth from Richards Landing,Canada
Overall Rating: 9

• Needed shuttle to airport for early morning flight and a machine to print boarding pass. Both there.
• For one night post cruise needing to be near airport good, otherwise too far from everything.

“We needed a one night post cruise stay, with shuttle to airport and long walking distance from port. Both met. Would not like hotel for any longer since it is to far away from everything. The pool is shallow and falling apart, but otherwise beautiful. To get pool towel had to answer questions about my accent, very American and very annoying.”

Mar 20, 2009 by Deborah from Redding,CA
Overall Rating: 10

• The BEST beds/ Fabulous view/great coffee.
• 12.00 cab ride to town.

“Located approx 3 miles from downtown and very near the airport. High rise with stunning views of the bay. (watch the cruise ships sail) Immaculate housekeeping, great beds and well lite bathrooms. Starbucks and large business center off lobby. Very good restaurants in hotel. Food sticker shock comparable to Seattle. Extremely helpful and friendly staff. A winner.”

Mar 13, 2009 by Betty from Monticello,MN
Overall Rating: 8

• Nautical decor was fresh and different, balcony was great.
• No vending, small bathroom, expensive parking and meals.

“The Sheraton Hotel and Marina is beautifully decorated in a nautical theme and is surrounded by the bay and marina full of sailboats. The service was great. The few things I was less impressed with was the room was quite small or maybe just seemed that way because the furniture was large. The TV was smaller. Everything was expensive and cost extra from parking, breakfast and
snacks. These are things that are complimentary at less expensive hotels. The only thing that was complimentary was a daily newspaper and shuttle to/from the airport. I would stay there again, but it would not be my first choice.”

Mar 11, 2009 by Maria from Redondo Beach,CA
Overall Rating: 10

• The hotel was really nice and very classy.

“The hotel is situated right next to the airport but you couldn't hear the noise from the outside once your confined in your room with closed doors. This was really helpful to our dog. He was calm and didn't bark once. The beds and pillows were very comfortable to sleep in. It was the best sleep I've had in a long time.”

Feb 20, 2009 by Jennifer from Bellevue,NE
Overall Rating: 4

• The concierge was very helpful and nice.
• Dirty rooms, rundown furniture, far from downtown and dirty dishware in restaurant.

“Lovely, large lobby with sitting areas, multiple computer terminals with free access, beautiful view of the bay. That's where it ends. The rooms are fine. What brings them down is the worn out furniture and the lack of cleanliness. The main tower is a vast improvement from the secondary tower which is much smaller without the same level of amenities and even dirtier rooms. The bright spot was the concierge who was pleasant, helpful and friendly.”

Feb 19, 2009 by Mike from Jacksonville,FL
Overall Rating: 7

• Very nicely kept room, free USA Today.
• No free in room internet.

“Well situated for access from airport and relatively short cab ride to down town. The only main detractor was the $22/day fee to park in their open area parking lot, which was annoying as there was plenty of space. Additionally, in room internet access was $12/24hr- very annoying. They did have several open access computers in the lobby, but not functional to do alot of work. Annoying that you have to spend another $35/night to park and use your computer.”

Feb 19, 2009 by Angela from Arcadia,CA
Overall Rating: 1

• Bad location, next to airport, noisy, has bad smell.

“Sheraton has two towers, the bay tower we were in, has nothing in the lobby except for a few chairs. The location is bad, in the middle of no where, facing the SD airport. It's definitely not a 4 star hotel.”

Feb 18, 2009 by Greg from Lake Forest,CA
Overall Rating: 10

• Dedicated computer area in lobby.
• Self parking was $22 per night.

“After staying there and eating there, I was rather impressed at the high quality of the hotel, high quality of the restaurants, and high quality service.”

Feb 15, 2009 by KJ from Carlsbad,CA
Overall Rating: 4

• View of San Diego Bay, after rejecting room with view of harbor.
• It is only 2.5 to 3 star not a 4 star; location is Harbor Island, and that area is unfortunately grouped with downtown.

“ Room was nice, but nowhere near 4-star, and the lobby/facility is the same. The view was nice, of the Bay, but the staff placed us initially in a room with a less attractive harbor view. In a nearly vacant hotel, the not-so-busy front desk staff should ask for a room view request. ”

Feb 14, 2009 by Nancy from Santa Barbara,CA
Overall Rating: 7

• Nice decor in the room.
• Parking cost was very high.

“We were in an adjunct building, a distance from the main hotel. We did have a pool, but no other services no restaurant, coffee shop, gift shop etc. A few items accidentally left in the room were not returned.”

Feb 5, 2009 by Aileen from Palmdale,CA
Overall Rating: 9

• The room was comfortable and had an excellent view.

“I think this hotel was very nice and completely met my expectations. The staff was friendly and attentive and the room had all the amenities I was looking for. I would definitely recommend this hotel to friends and family.”

Feb 3, 2009 by Robert from Morris,IL
Overall Rating: 8

• Nice views from room and hall balcony.
• Bath room a bit small but adequate. No breakfast buffet.

“Overall our experience was very good. We did not rent a car as our stay was short. The hotel provides shuttle service to and from the airport. The staff is very friendly and accommodating. Be prepared to pay $22.00 a day to park your car in the hotel lot. This was not an issue for our stay. The room was very clean and comfortable. Pets are allowed and although the couple across the hall had two puppies, they were not a bother.”

Jan 5, 2009 by Salavdor from Santa Fe Springs,CA
Overall Rating: 5

• The room was nice with pleanty of space.
• Run down building located near nothing.

“Over all the room was nice with pleanty of room. The building(bay tower)looked somewhat run down and we tried to checkout using the
TV room service feature and it was out. There we two building the first one was very nice compared to the hotel we stayed in.”

Jan 1, 2009 by John from Pheonix,AZ
Overall Rating: 7

• Great bay view, close to everything.
• Unresponsive to smoking complaints, reconstruction going on and was not told about.

“Reconstrution ongoing ans hinders stay. Noises throughout the day and night.”

Dec 30, 2008 by Craig from Gilbert,AZ
Overall Rating: 8

• View.
• Parking fees.

“Great hotel and location if you can get a room on an upper floor. Marina tower has all the facilities, so aim for that instead of the Bay tower although the Bay tower is quieter. Parking fee is very steep at $22/day or $28/day valet. Rental cars are nearby so decide if its cheaper to use cabs or rent a car daily. Requires a drive to get to any of the sites.”

Dec 18, 2008 by Bob from Tucson,AZ
Overall Rating: 6

• The bay view.
• The sliding glass door woke me at 0400 am with a loud humming noise due to room pressure and poor gasketing.

“The hotel was very empty at the time.”

Dec 2, 2008 by Lou Ann from Lompoc,CA
Overall Rating: 10

• Everyone made us feel very welcome.
• No instructions for refrigerator/honor bar. $22/day parking fee.

“We really enjoyed our stay. The hotel was very nice. They have refurbished a lot of the tower we stayed in. They gave us the options to stay in the other tower if we thought that the renovations were going to disturb us. We were on the 9th floor with a view of the Marina. It was very nice. The only draw back was that you have to pay for parking at $22/day for self parking and $28/day for valet.”

Nov 14, 2008 by Dan from Chicago,IL
Overall Rating: 7

• We stayed at the Marina Tower which offered a great veiw of either the bay or downtown.
• One of only four elevators was broken, it took a long time to get an elevator.

“The bed was great! The hotel was very nice with two exceptions. We stayed in the marinia buliding were you can only eat in a bar. The building has twelve floors with four elevators, one of which was broken.”

Sep 30, 2008 by RICHARD
Overall Rating: 2

• Location and views.
• Construction noises and room payment policies.
  

“The hotel location was excellent and the views and pricing were great. Otherwise we had several disappointments.
”