User Reviews for Hyatt Regency Islandia

Research User Reviews for Hyatt Regency Islandia (1-20 of 267)

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Dec 7, 2009 by Franklin from Fremont,CA
Overall Rating: 8

• Great location, good public area and nice people.
• I asked for 2-bed room, but got 1-bed.

“This is a real 4-star hotel with perfect location, attractive landscape, self check-in machine and nice employees. The room is clean, however, with some unhappy wet smelling.”

Nov 30, 2009 by Al from Grand Junction,CO
Overall Rating: 9

• Clean. Nice beds. View was fantastic and the desk upgraded us.

“The reception was amazing and pleasant. Upgraded us to a room with an amazing view. Wish we had more time to spend there.”

Nov 26, 2009 by John from Lorton,VA
Overall Rating: 10

• Gorgeous location, incredible views, spacious and immaculate rooms.
• Nothing and everything was great.

“Gorgeous location, incredible views, spacious and immaculate rooms. Very helpful and friendly staff.”

Nov 25, 2009 by from Los Angeles,CA
Overall Rating: 8

• Quite and nice location.
• No elevator.

“Good place to stay.”

Nov 16, 2009 by Mike from Duluth,GA
Overall Rating: 8

• Modern, with nice decor and great gardens.
• Little things that you expect in a hotel, were missing.

“This hotel was great for location and view. The gardens and pool area were very nice. The hotel seems to forget the small things that people expect. No help by looking at brochures from possible tourist attractions. Front desk only recommends restaurants at places they have made deals with. Give you a card with their name on it, to present to the waiter. They also have removed the ice machines, and replaced that with signs to call room service for ice. At the checkout they give me a bill for incidentals (parking) a total of sixty dollars, which I expected. I paid with my card. A day later I found that after the $60 charge, they charged another 15 cents. Yes, 15 cents, for who knows what. It is not even worth my time to call and find out about this charge. This is a poor way to treat customers.”

Aug 29, 2009 by Rick from Bozeman,MT
Overall Rating: 9

• Loved the pool & slide area -- great fun!
• A little noisy...but to be expected with all the kids

“Enjoyed brief stay. The beds are very comfortable, staff is friendly, rooms are nice. Son loved the pools and especially the slides.”

Jul 13, 2009 by Cole from Hesperia,CA
Overall Rating: 10

• The location was great - 5 minutes away from Sea world and the beach that we went to.
• I had to call maintenance to unclog drain - the shower didn't drain freely because of hair clogs! The fridge didn't work well.

“This was a great hotel. The parking is $20 so make sure you dig deep and spend the extra $5 for the valet - we did and it was great. We had a blast - the pool had a water slide - the beds were clean and comfortable - flat screen TV - everything was top notch.”

Jun 12, 2009 by Tom from Sonora,CA
Overall Rating: 8

• Room was spacious and comfortable bed.
• Some of staff could have been friendlier.

“Overall a good stay.”

May 19, 2009 by from Rosemead,CA
Overall Rating: 9

“The hotel was very clean, friendly staff, good amenities. Sliding patio doors let in cold draft & did not seal out outside ambient noise very well. No complimentary continental breakfast. Parking is $20 per night, which makes the hotel that much more expensive.”

May 18, 2009 by from Skyforest,CA
Overall Rating: 8

• Very clean, nice grounds and pool.
• Undisclosed charge to park, rooms like a hospital.

“Charges for parking at $20 to $25. Rooms were very clean but poor decoration. Poor lighting and felt like a hospital room.”

May 7, 2009 by Doug from Matthews,NC
Overall Rating: 10

• Best hotel staff ever.
• No problems.

“This hotel far met any expectations that I had.”

May 4, 2009 by Paul from Coppelll,TX
Overall Rating: 9

• Great location, view, room.
• Construction noise.

“The Hyatt Regency Mission Bay has a great location. Our room in the tower overlooked the marina and had a beautiful view of downtown in the distance and SeaWorld (the fireworks at night!). A short drive north is LaJolla. Although the room had a bit of airport noise, it didn't cause great distraction. The grounds are attractive and the fire pit is a center of attention.”

Apr 30, 2009 by Paul from Kenosha,WI
Overall Rating: 10

• Very relaxing setting, right on Mission Bay.
• Parking is expensive; parking proximity to rooms is not convenient.

“The Hyatt Regency Mission Bay is a lovely property right on Mission Bay. Water is all around you; Sea World is just minutes away (you could walk there, if you wanted to do so). The staff was extremely pleasant, friendly, and helpful. The food and service at the restaurant were delightful. Parking is ample around the property, just not convenient to many rooms. Again, why a budget motel can provide free high-speed internet, but an upscale, luxury property cannot, is beyond me. Other than those things, no complaints at all!”

Apr 18, 2009 by Diana from Peoria,AZ
Overall Rating: 10

• The refurbishment of the place, sweet.
• Not being able to stay longer.

“Hyatt refurbished this property last year and it scores high for us, rooms with all zen type motif, large rooms, grounds that evoke peace and serenity and yet families would appreciate the family friendly atmosphere, marshmallow roast at night.”

Apr 2, 2009 by Frank from Toluca Lake,CA
Overall Rating: 9

• Convenient location, right on the water.

“This was a beautiful hotel. We had kids and the outer building where we stayed was well-suited for them and they could run around without disturbing other guests. My parents stayed in the main tower. Same size room but the building was slightly nicer. Very nice space. Nice pool bar/restaurant. Right on the marina. Convenient to SeaWorld. Adjacent restaurant, Red Marlin, was very good.”

Mar 31, 2009 by Ann from Gilbert,AZ
Overall Rating: 10

• The view from our 4th floor balcony was great. Pool, Ocean, and Marina.
• Over priced self parking at $20
  a night.

“ Overall, this was a great place to stay with kids. The pools have awesome slides for the kids. With the location directly across the street from Sea World and less than a mile from Belmont Park we had a great time. ”

Mar 21, 2009 by Rose from El Centro,CA
Overall Rating: 10

• All staff was
  very accommodating.

“There was no coffee maker in room but very convenient bagels and coffee shop near hotel. Beautiful view of boats and bay. Wonderful to be in hotel where parking was not an extra charge. Easy access to I-5 or I-8 so able to get to all areas easily. Having refrigerator in room was nice for juices.”

Jan 9, 2009 by Isaac from Los Angeles,CA
Overall Rating: 9

• Great location. Amazing restaurant. Helpful staff.
• I ended up with a room that had a toilet with lots of stains inside the bowl. Looked liked multiple people had accidents.

“The toilet bowl thing threw me off a bit, but it almost looked like it needed to be replaced...like stains and debris may not be able to come out. It worked fine, and I was there only one night so I just put up with it. everything else was great.”

Dec 28, 2008 by Moshe from Baltimore,MD
Overall Rating: 9

• It was very quiet and all staff was very friendly.
• The pool and hot tub closed early.

“We went when not that many people were there, and many of the nearby attractions were closed. It was very quiet and i was able to spend a nice time with my wife. Very clean and has a very nice bar too! Highly reccomended.”

Nov 2, 2008 by Annette
Overall Rating: 10

• The staff was wonderful they made you feel very important and pampered.
• The elevators were dirty.

“The view from the room was beautiful. The Rooms decor was very stylish and modern. The grounds were nice to stroll thru. However, most of all I would have to say the friendly attentive staff made this short get away superb.”

Oct 10, 2008 by Mato
Overall Rating: 9

“Our room was immaculate, the staff was helpful and friendly and the view to die for. Good food, friendly for families (we saw a lot). Only complaint was the lighting was a bit dim, but that was it. Good luck and have fun.”

Sep 29, 2008 by Claire
Overall Rating: 8

• They had very nice lounge areas.
• The automated check in/out did not work very well, the bagel place had terrible service.

“The rooms were very nicely decorated with details such as an iHome. But the sheets were slightly damp and therefore sticky. The lights in the room also did not provide very much light, and one did not work. The lounge areas and pool were also decorated nicely and were very inviting. The bagel store on the pier which is affiliated with the hotel had terrible service. The people were slow and inattentive and they were out of many things even though it had only recently opened. Overall I would recommend this hotel for the beautiful rooms and decor; also the location which is by the marina where kayaks and Jet Ski’s were available.”

Sep 29, 2008 by Galina
Overall Rating: 8

• Frendly staff and good location.
• Cleanness in the room is somewhat desired. It is very annoying to constantly ask for any toiletry items.

“It is conveniently located hotel if one does not want to stay downtown. All major attractions are nearby. The staff is eager to rectify any problems. However, the number of problems is daunting, e.g. blocked toilet, no toiletries in the room, did not inform about DHL delivery even at the check-out (but delivered parcel to the airport). Overall, it is hardly a four star hotel but solid up-scale three star.”

Sep 17, 2008 by JW
Overall Rating: 8

• The walls were thin, foot traffic could be heard from inside closed doors/windows. Unit was a bit dirty, stained carpets and curtains.

“The location was simply amazing. Closed to everything. The units was beautifully decorated, actually the entire hotel was tastefully decorated. The washrooms were poorly designed, water running everywhere. But all and all, we would definitely recommend this hotel to everyone.”

Sep 15, 2008 by Alan
Overall Rating: 9

• Awesome location.

“Great for any type of travel, awesome staff.”

Sep 13, 2008 by Beery from Henderson, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The pool and lagoon area was very relaxing.
• A.C. below our room very noisy.

“Over all we had a great get away.”

Sep 12, 2008 by Jake from Sherman, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Nice pool area and water slides. Spacious room.
• Dirty carpet in the room. Dirty air filters.

“Did not like the dirty carpet and $23 valet parking ($18 self park) fee. Expected better from a Hyatt.”

Sep 10, 2008 by Cris from Prior Lake, MN
Overall Rating: 3
Cleanliness:[1] • Staff:[2] • Location:[6]

• Marina location was nice. Beds are extremely comfortable.
• Rooms were run down.

“The first room we were given was in one of the small buildings. The air conditioner in the room was leaking water or something, so large area around the AC unit was badly stained and wet. The rest of the carpet was also stained and smelled really musty. Outside our room on our private deck were dirty room service dishes and used pool towels. After complaining we were moved to a different room, also in one of the small buildings. This room did not have the flat screen TV, also the bathroom door latch was broken and the fridge didn't work and the light colored carpet was stained some too, just not as bad as the other room. When asked for a functioning fridge the maintenance guy told us that was the way they worked and if he replaced it the new one would be the same. There was bottled water in the fridge from the hotel, that was there before we were and it was room temperature, so that's as cold as it gets? Wrong. Also this room also had a musty moldy smell to it too. So after complaining yet again we were moved to a suite next to the marina. This room was fine, it was nice looking out right at the marina. The swimming pools and slides looked nice, but we didn't use them as they were way over crowded and it seemed like a lot of teenagers and obnoxious loud people. Also parking a car will run you $18 a night if you park it yourself, more for valet. So this hotel despite supposedly having a large re-model recently done still isn't consistently nice. We didn't see the tower rooms, but for sure avoid getting a room in the small buildings except for the suite building. Those small buildings rooms were musty and run down. Also if you have problems ask for the manager right away. We tried to get help from the front desk and they weren't very friendly or helpful, but the manager was nice and at least apologized for the poor rooms.”

Sep 9, 2008 by Alan from Orem, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I liked how the hotel was close to the water & marina. Not far from the beach.
• There was no phone book in the room. The parking seemed expensive.

“Nice hotel. My wife and I enjoyed our stay. The pool wasn't crowded. The staff was very friendly and helpful.”

Sep 7, 2008 by Steve from Torrance, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[3] • Location:[10]

• The pools, waterslides were great, especially for the kids.
• Front desk staff mediocre at best.

“Once we got through our check-in ordeal, I had asked for a room with two beds, yet when we arrived at the room, it was one king - with terribly filthy carpets! So I had to spend way too much time trying to get this resolved. The new room was very nice. Clean, ample space, all of the amenities we needed. We were also in a two story open air building, so it was very easy access to parking, lobby, pools, etc. The ease and location of parking couldn't have been better. We would definitely stay here again.”

Sep 7, 2008 by Don from Yorba Linda, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and swimming pool with water slides were great. Staff was very friendly.
• The room we had smelled a little.

“Excellent hotel. Price was great. We planned to go to SeaWorld and it was very close. Staff was friendly. Room smelled a little, something like a smoker was there before but it was a non smoking room. Overall the experience was wonderful. Thanks.”

Sep 5, 2008 by Maris from Fontana, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful grounds, right on the water, friendly people.
• Carpet in room had lots of stains.

“On the whole the hotel is beautiful, and everyone is very helpful and friendly. Would definitely stay there again.”

Sep 4, 2008 by Gene from Torrance, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Location, in the Marina, 2 miles from Sea World.
• Carpet had a 10 inch stain.

“Excellent location. Two miles to Sea World (and you could take their taxi boat to Sea World, a nice option), and in the marina which provided nice walks and views. Three pools were great for kids, only one Jacuzzi. Nice rooms, quality beds, linens, TV, and granite counter, two sink bathroom.”

Aug 31, 2008 by Dushawn from Inglewood, CA
Overall Rating: 8
Cleanliness:[6] • Staff:[5] • Location:[9]

• The pool area was beautiful. It had a tropical look and feel.
• The carpet was filthy.

“The carpet in my room was dirty. The parking wasn't included in the room price. The hotel charged $18.00 a night for self parking and $23.00 for valet. The hotel was kid friendly. The lobby was beautiful and it was close to Sea World. Despite the carpet and parking I liked the hotel.”

Aug 30, 2008 by Lisa from El Segundo, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• The poolside cabanas were nice and it felt as if you had your own little patio to have some privacy.
• We checked into the room and there was curly black hair all over the bathroom floor, obviously not swept. I had to beg for an ice bucket for an hour.

“This hotel was overall nice, but the room rates are way too high for what they provide. They call themselves a spa and resort, however, their spa was very small. The hotel should state they cater to families with lots of children. All 4 days that we stayed, we could never find a chair to lie on poolside. The fact that children were in all 3 pools and some wearing diapers in the pool made my husband and I not want to go in. The Jacuzzi was also filled with children and teenagers so that was not an option at night either. For a hotel that calls them 4 stars, I expect the bathroom floor to not have evidence of knowing who stayed there before I checked in. I saw several long, black curly hairs all over the floor. I also needed an ice bucket, but they told me they ran out of them even though it says in their brochure that my room comes with an ice bucket and fridge. By the way, the fridge didn't work. So, I asked for it to be repaired. They came and left a message saying it was repaired. It still wasn't working. I asked for one that worked. An hour later, a fridge came. This place has great potential, but definitely I recommend staying elsewhere for your money.”

Aug 28, 2008 by James from Las Vegas, NV
Overall Rating: 6
Cleanliness:[1] • Staff:[9] • Location:[9]

• Pool area was nice.
• AC did not work.

“Great pool area, lots of kids. Lack of chairs for guests you need to get down there by 8 am if you want a chair. My room was not very clean stained carpet, the air conditioner did not work correctly, and the room had a very strong odor.”

Aug 28, 2008 by Dianne from Plymouth, MN
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[1]

• Nice pools.
• Cheap room, we had to pay for an upgrade.

“They are run-down, smell awful and look like a cheap motel room vs. a 4 star hotel. We had to pay for an upgrade. Absolutely did not meet our expectations.”

Aug 26, 2008 by David from Los Angeles, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[9]

• The location is great, views are superior and the pools could be wonderful.
• Bad room, no towels at the pool (and staff didn't care), room service stops at 10:00 PM.

“These rooms stunk, literally. They were in poor condition and showed a lot of deferred maintenance. The pool had no towels and worst the staff didn't care. Room service stops at 10:00 PM and there is no support retail in the area.”

Aug 18, 2008 by Kelly from Santee, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Location and view.
• There were many stains in our hotel room.

“Wonderful location. Saw Sea World's summer fireworks off the balcony.”

Aug 18, 2008 by Michael from Long Beach, CA
Overall Rating: 7
Cleanliness:[2] • Staff:[8] • Location:[9]

• The location and access to Sea World and swimming pools were very family friendly.
• The cleanliness of our room was a joke. Half eaten Granola bar and half smoked cigar littered our room.

“This is a great hotel to bring your family to for a visit to Sea World. The water taxi from the hotel to the back gate of Sea World is unparalleled access and eliminated the hassle (and cost) of parking there. The swimming pools, with their water slides, made the facility quite kid friendly and a number of other amenities (sport fishing, boat and PWC rentals, etc.) appeared to be readily as well. My only complaint was regarding the cleanliness of our room. We found a half eaten granola bar on the floor of our room, a half smoked cigar on the balcony not to mention a carpet that had wet stains on it. The facility clearly needs some help with quality control of the housekeeping staff.”

Aug 14, 2008 by Darlene from Tulare, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel, convenient to Sea World.
• Need more seating area in pool, food expensive.

“Loved the hotel. Very convenient to get to Sea World. Loved the boat taxi to Sea World. The grounds are lovely. Staff very friendly and accommodating.”

Aug 7, 2008 by John from El Paso, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The pools with the water slides and the robes in the room.
• We had to pay for parking -$23.00 for valet service.

“It is located by the water with a beautiful view of the marina. The rooms were very comfortable and clean. The staff was very helpful.”

Aug 5, 2008 by Mariela from Santa Maria, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• Upgraded us to a suite after we slept on the couch one night and gave us a free breakfast the next day to make up for our sleepless night on.
• Overbooked guests and seem somewhat disorganized with their system.

“The hotel was great and I would love to stay there again, however not on the couch like we did the first night. The bed we slept on was not all that comfortable even in a Jr. suite. It seemed like it was time to replace it. The overall feeling there was clean and nice. Good location and very convenient.”

Aug 4, 2008 by Bruce from Lincoln, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• The pool.
• Parking fee.

“Outstanding location. Great pool. Limited parking.”

Aug 4, 2008 by Rolando from Lakewood, CA
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[6]

• Nothing that I like in particular.
• No complementary coffee or breakfast. Not well kept.

“Not a 4 star hotel.”

Aug 3, 2008 by Hung S. from San Ramon, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Pool is very good.
• Check in time is too late (4:00PM).

“Resort is good view.”

Aug 2, 2008 by Kimberly from Rossmoor, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great grounds and location.
• Didn't get a room with a real bed.

“The hotel was overbooked, and they stated it had been for quite a while. I'm grateful that they gave us something. We were given a parlor room with a couch bed. The room was very clean. They complimented us for two, free breakfast for the inconvenience.”

Aug 1, 2008 by Danielle from Ann Arbor, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good clean comfortable beds, attractive layout/appearance.
• Dirty floors pool too warm.

“Not bad, especially for the price and in a great location for what I wanted to be near.”

Jul 31, 2008 by Barbara from San Dimas, CA
Overall Rating: 8
Cleanliness:[3] • Staff:[7] • Location:[7]

• Location, views.
• Had to call housekeeping to re clean the room before I was comfortable.

“Lovely hotel rooms with beautiful ocean or harbor views. Three pools, great for families. Close to Sea World. Onsite dining, but no other nearby restaurants.”

Jul 29, 2008 by Robert from Gilbert, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Cleanliness & location.
• $18.00 a night to park on property.

“It was very clean and beautiful.”