User Reviews for Marriott Ontario Airport

Research User Reviews for Marriott Ontario Airport (21-40 of 490)

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Apr 29, 2009 by Bryan from Chicago,IL
Overall Rating: 10

• My mother needed a wheelchair very helpful.

“Great staff, great location for my needs and a very efficient van service.”

Apr 18, 2009 by David from Orange City,FL
Overall Rating: 10

• Fitness facilities.

“I enjoyed my stay very much. The hotel staff was very professional and courteous at all times and was willing to lend a hand no matter what. The property was very clean and the cleaning staff was very wonderful.”

Apr 8, 2009 by Jason from Redlands,CA
Overall Rating: 2

• The decor.
• Loud train track noise, loud AC and
  no conversation privacy between rooms.

“Hotel is OK, if you don't plan on sleeping.”

Mar 19, 2009 by Don from Ojai,CA
Overall Rating: 5

• Excessive fees.

“Beautiful room, but extra fee for parking. Fee for internet. Fee for phone. Motel 6 is looking better & better.”

Mar 4, 2009 by Sandy from Mclean,NY
Overall Rating: 10

• Staff friendly, laundry facilities,
  room service and
  everything excellent. Feels like home away from home.
• Not much I don't like except for wanting more cookies!

“I always look forward to my stay at the Marriott. Even if the staff don't remember you, they certainly make you feel like they do. I have eaten in the restaurant and bar, I have swam in the pool, done laundry and
purchased from the deli and gift shop - everything meets with my satisfaction and most above satisfaction.”

Jan 26, 2009 by Louise from Moscow,ID
Overall Rating: 10

• Loved it all.

“Fantastic hotel, great little pub, swimming area perfect and well used, gym great, little shops great, staff great. Lots of hub-bub going on making it very friendly and nice.”

Jan 26, 2009 by Donald from Yucca Valley,CA
Overall Rating: 10

• Nice big room, close to airport.
• Parking was small.

“I have stayed at this hotel three times. When I am back in the area
I hope to stay again. Nice location, nice people.”

Jan 22, 2009 by Patty from Ontario,CA
Overall Rating: 8

• Great location close to airport, shopping and dining centers. Nice pool and clean rooms.

“I enjoyed my stay. The hotel was clean; kid friendly, and in a great location.”

Jan 7, 2009 by Erin from Las Vegas,NV
Overall Rating: 8

• It's in a safe area.
• Paying for parking your car? Crazy!

“This is a nice hotel, but be forewarned that they now charge you just under $12 to park your car at the motel.”

Jan 6, 2009 by Mark from Upland,CA
Overall Rating: 4

• The staff was incredibly friendly.
• The hotel is in desperate need of a makeover or facelift.

“This is not a top quality marriott hotel. The staff was very friendly, but the hotel is old, and not in great shape. Considering the area, the hotel needs a major face lift. It was not what I expected, and not worthy of a 3 1/2 star rating.”

Dec 17, 2008 by Samantha from La Crescenta,CA
Overall Rating: 8

• Location and clean.
• Thin walls, could hear everything in rooms around and in hallways.

“I thought that the hotel was very well furnished. However, the walls were very thin, I could hear everything from surround rooms. The maids were up knocking on doors ar 7 a.m. and talking very loud in the hallways. Not a good idea for a Sunday morning.”

Nov 13, 2008 by Angelique from Yucca Valley,CA
Overall Rating: 5

• The manager gave me free WiFi and didn't charge me for parking.
• Did not live up to the expectations.

“This is not a three star hotel. My expectations were higher.”

Nov 10, 2008 by Lynn from Escondido,CA
Overall Rating: 9

• Conveniently located, comfy bedding.
• Bathroom completely inadequate. Room outdated & small.

“Given that we just needed a last-minute room for a night, close to an event we were attending, the Ontario Marriott met our needs just fine. The staff was friendly, the room was clean, breakfast in the hotel restaurant was delicious, and the hotel was conveniently located. I have no complaints about the hotel or our stay there. For others considering the Ontario Marriott, I will note that this hotel was very substandard for a Marriott. It's outdated and even though it's a non-smoking facility, it probably hasn't been renovated since the non-smoking policy went into effect, because it had that old Smokey smell lingering in the hallways (not noticeable in the room, though). The room was very small and the bathroom was odd. There was a tub/shower combo and toilet in a small bathroom, but the single sink was in the room itself, near the door. Not much room for a couple to get dressed at the same time, and the lighting was insufficient to do makeup. Wireless & Ethernet internet access was reliable and easy to use, but there is a daily fee.”

Nov 8, 2008 by
Overall Rating: 4

• Very expensive room service. Outrageous.

“The hotel is located in a very accessible location. However the hotel is very dated and the room service is extremely over priced. Also the hotel is located on a train track and the noise is frequent but you can adjust to it easily. However the pool and Jacuzzi is very nice.
”

Nov 4, 2008 by Schellee
Overall Rating: 9

• It was very clean!
• No microwave or fridge in the room.

“This hotel was very nice.”

Oct 14, 2008 by Leigh
Overall Rating: 8

• The customer service at the hotel was great, easy check-in/check-out process.
• The trains - we heard them all night and couldn't sleep- wasn't necessarily the hotels fault.
  

“The room was great, but we heard trains all night long. We've stayed here in the past and didn't have a problem. We must have stayed on a different side of the hotel.
”

Oct 4, 2008 by Scott
Overall Rating: 10

• Room was clean, staff was efficient.
• Parking fees.

“Hotel is in a location near to the airport, and is of the quality and comfort you would expect of a name brand.”

Sep 24, 2008 by Monica
Overall Rating: 6

• Hotel location was closed to the airport.
• The toilet seat definitely needs to be replaced; too old.

“I like the hotel location; the bed and bed sheet were nice. But the bathroom and the shower do not feel warm and comfortable. They didn't provide any conditioner for hair wash.”

Sep 13, 2008 by Glen from Livingston, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked the convenient location to the freeway and nearby restaurants. I liked how it was quiet and the gym and pool facilities were great!
• I did not like that they didn't comeback and cleaned my room.

“Overall the hotel was great. My group all had a good time. It was easy access for one elderly person with us. Because there was no convention on that weekend we went it was quiet and relaxing just how I hoped it would be.”

Sep 12, 2008 by Chantee from Van Nuys, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the fact that it was very clean and I did not see loud parties through the night. I really enjoyed myself.
• I did not like paying for parking.

“Overall this hotel was great!”

Sep 11, 2008 by Julie from West Hills, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Direct access to the pool out of our hotel room sliding door.
• They charge $11 per night for parking.

“The Ontario Airport Marriot was a secure, well lit hotel with accommodations suitable for the business travel or a family of five on an out of town family get together. The hotel's work out room was better equipped than most health clubs with many workout machines, handball court and flat screen TVs. The pool deck provided for casual dining day or night - with a spectacular oasis feel once the sun went down and the pool lighting came on. The security of the hotel was second to none. Except for the parking fee of $11 per night and the hollow floor (ground floor) which gave a thumping sound when you walked - it was a very favorable experience and one that I hope to repeat again in the Spring.”

Sep 6, 2008 by Cat from La Verne, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was okay but paying almost 12 dollars a day for parking was just wrong.
• Paying for parking- what was the point when all the surrounding hotels do not.

“It was okay. I incur 12 dollars a day parking and less features. Charging for parking is just not right.”

Sep 2, 2008 by Brian from Wichita, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• New hotel.
• Nothing.

“Beautiful hotel. Nice rooms and friendly staff.”

Aug 29, 2008 by Laura from Palm Desert, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• The cleanliness and friendliness of the staff.
• The dated decorations and stains on the carpet.

“Very comfortable and friendly staff. Great for short stays or business travel.”

Aug 28, 2008 by Sandra from Upland, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[7]

• Nicely surprised with size of room; it was a comfortable fit for 2 adults and a child.
• No complimentary breakfast; and it's ridiculous that there's a charge to park on the hotel grounds.

“Ontario-Marriot has a beautiful exterior; and location across from the Convention is not a problem. On this day, the staff was not friendly; not rude, however. Learning of a parking charge was a bit disturbing (although it was waived for us this time). The room was very comfortable, clean, with a good layout, except the location of the bathroom sink and vanity leaves you exposed to the sleeping area. While the onsite restaurants seem nice, a complimentary breakfast would have been the special touch we needed to end our stay there. Overall, great hotel and room for the price.”

Aug 25, 2008 by Kevin from Mansfield, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[6]

• It was close to the airport.
• The bed was hard and the TV is dated.

“The decor is a bit dated could use an update.”

Aug 23, 2008 by Rodney from Ontario, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was friendly and nice, room was very comfortable.
• $11.75 a day parking and $9.95 a day for the internet.

“While the Marriot is good for the business traveler and others who might need a room to stay, the flip side is that they make enough of the price of the room, not to include other fees such as parking, internet and laundry. The in room food service is a bit high, and that and the fact that you can eat out cheaper than their in house service. Overall this hotel was a very nice place to stay and be treated like royalty.”

Aug 21, 2008 by Kenneth from Idaho Falls, ID
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Well priced, clean, and neatly designed.
• Parking is $10 extra a day.

“Great hotel, only downside is that parking is $10 extra a day, internet is extra as well.”

Aug 21, 2008 by Ann from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Atmosphere very relaxing and comfortable Great!
• Towels not in pool area.

“This was a wonderful hotel - quiet and peaceful even though there were many people around. The food was very good and the service was great. The staff was all pleasant and helpful. I was pleasantly surprised at this environment in the middle of the desert by the airport.”

Aug 21, 2008 by Carlo from Mesa, AZ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• Comfortable beds.
• Dated building.

“Pleasant stay, great bed, helpful staff. The structure is dated but very well maintained with new carpets draperies and furniture. Lots of space in the room. Location close to Convention Center but away from activities or restaurants. Good place to work and rest close to Ontario Airport.”

Aug 19, 2008 by Robert from Menifee, CA
Overall Rating: 1
Cleanliness:[8] • Staff:[8] • Location:[1]

• Proximity to the airport.
• Hotel is situated approx 50 to 75 yards from train tracks. This was the reason for the 1 rating.

“All in all this was a pleasant hotel until the trains started passing by, probably between 8 and 12 during the night. Our room was situated on the back side of the hotel, very near the tracks, and it was a very unpleasant sleeping (or lack thereof) experience. We would not want to stay in this hotel again.”

Aug 15, 2008 by Thomas from Federal Way, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location to airport and price.
• Shuttle service is poorer than most.

“Hotel staff is friendly, location to ONT Airport is 5 minutes by van, free pick up and drop off is twice an hour. Pool is nice but traffic (airplane and car) is above normal.”

Aug 15, 2008 by Rebecca from Phelan, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The cleanliness, the room even smelled clean, no cigarette smell.
• Having to pay to park.

“The staff was friendly, the rooms and overall appearance was clean. The pool area was kept clean and neat. I did not like that you had to pay for parking.”

Aug 15, 2008 by Marj from Palo Cedro, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The beds were very comfortable.
• It was noisy from the train (throughout the night) and we could hear a little bit of the airport traffic.

“Clean, well appointed, large rooms, comfortable, safe.”

Aug 14, 2008 by Tim from Colton, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[5]

• The pool.
• The hotel charged $11.75 for overnight parking.

“The towels were old. The price of the hotel was to much because of the parking charge.”

Aug 14, 2008 by Amira from Moreno Valley, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[1]

• Nothing at all.
• It was not made for comfort and I hated that they charged for parking.

“This hotel was old with old wall paper that was peeling of the bathroom walls, a sink outside of the bathroom and frumpy old bed and the sheets did not smell to fresh. This was horrible stay. I would never stay at this hotel again.”

Aug 13, 2008 by Caroline from Mammoth Lakes, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great beds.
• Train noise.

“Staff was very friendly, bed was great, only complaint was that the train came by every hour and was really loud.”

Aug 12, 2008 by Linda from Mcfarland, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Good for the money.
• I got charged for a 2 year old at a breakfast buffet $5.95 and the amount of food she ate did not amount to the palm of her hand. She ate almost nothing.

“It was a good stay. The staff was friendly. The only problem was the waiter at the breakfast bar. I traveled with a 2 year old and a 5 month old neither of them eat so I was shocked when they charged me. And when I asked him about it he said that they charge for anyone 10 and under and was rude about it too. That is my only complaint.”

Aug 12, 2008 by Kelly from Pahrump, NV
Overall Rating: 0
Cleanliness:[10] • Staff:[8] • Location:[10]

• Decorated beautifully.
• Too noisy and had to be moved -inconvenient.

“Stayed here before - always nice.”

Aug 4, 2008 by Cindy from Palm Springs, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was clean and very close to the airport.
• Nothing. It was close to the train tracks and trains blew their whistles a lot.

“It was very nice. I would stay there again. Very clean.”

Aug 3, 2008 by Flora from Twentynine Palms, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was one of the best hotels I stayed in.
• You could hear the train running through out the night and morning.

“If you don't mind the train. It is a great hotel. I would stay there again.”

Aug 1, 2008 by Lori from Pomona, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[8]

• I liked the pillows and the vanity.
• I did not like that I had to pay for parking.

“The room was clean and nicely decorated. The guest services associates performed at an average standard. It costs $11.75 per car per night to park. There is not any free parking. The parking may cost money because the hotel is across the street from the convention center.”

Jul 31, 2008 by Alicia from Chino Valley, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• Nice lotions & shampoos in the room.
• Charged for parking, no free breakfast.

“This hotel may be good for business travelers, but don't stay there if on vacation or if you have a family! They charge $12 per day for parking, which they conveniently don't mention until you get there and there's no continental breakfast of any kind!”

Jul 30, 2008 by Dean from San Diego, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• This place had everything.
• Hidden fees, parking fee, internet fee for in room.

“Other then that the people there are great.”

Jul 24, 2008 by Amber L. from San Luis Obispo, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• The room is spacious and well appointed.
• The hotel charges for parking.

“We have stayed here before and been happy. However, they have begun to charge for parking.”

Jul 22, 2008 by Suzanne from Hanford, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds & super clean room.
• Loud noisy fan/blower for A.C.

“Staff was extremely friendly & helpful. Daily food was delicious & reasonably priced. Pool was huge, clean & heated. Enjoyed location close to shopping & Freeways. Loved our view of grounds & pool. Noisy at night with airport/train tracks nearby & A.C Fan was loud & annoying but worked very well to cool our room on a day that was 95 degrees outside. I would definitely recommend this hotel again.”

Jul 21, 2008 by Bob from Big Bear Lake, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient to airport.
• $12.00 parking per day.

“Decent for business travelers. Food was good and reasonable. Could use a Starbucks (or similar) for coffee in the AM. Had to struggle to get coffee early when leaving for a flight.”

Jul 21, 2008 by Nick from Medina, OH
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[8]

• Nice rooms.
• They charge to park! The only one in the vicinity that does.

“The hotel was ok overall but I was surprised by the mandatory parking charge. Train horns every 15 to 30 minutes made it impossible to sleep. I was able to get the room changed after the second night. Had I known of the parking and the trains I would not have stayed at this hotel.”

Jul 20, 2008 by Christy from Fort Irwin, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[7]

• Comfortable bed.
• The hallways stunk.

“It would have been nicer if the hallways were cleaner and the bathrooms were more up to date and cleaner. Overall, it was nice for the price.”

Jul 20, 2008 by David from San Luis Obispo, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was very friendly.
• No valet service.

“This star rating should have valet parking.”