User Reviews for Sheraton Ontario Airport

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Aug 23, 2006 by Johnny from Rancho Cucamonga, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room was very spacious and clean!
• The air conditioning unit made an annoying noise that kept me awake.

“The hotel was awesome. Considering other hotels prices in the area, the room was amazing; very spacious, and clean. My only complaint is that the air conditioning unit made an annoying noise all night that kept me up. The hotel staff took care of it.”

Jul 25, 2006 by Gerald from Albuquerque, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location to airport, freeway & restaurants. Entry
• Entry, signs some what hard to find. Good place

“Just a good place to stay. Friendly staff, good restaurant, rooms just remodeled.”

Apr 4, 2006 by Jim from Napa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was close to the Ontario airport.
• Computer use at this Business center was $3, at Hilton Gardens it was no charge.

“Construction on west wing of hotel did not affect my stay. The room was clean and its location was convenient to the airport. I would stay here again.”

Mar 1, 2006 by Helen from Newhall, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed.
• Really expensive for what you get.

“Overpriced.”

Dec 15, 2005 by Colleen from St Paul, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Clean and convenient.
• Double sheeting the blanket (top & bottom) would be nice.

“We have stayed at this hotel 3-4 times and the staff has always been very friendly. There is always a bowl of green apples at the reception desk. We have never used the facilities (pool, restaurant) so can't comment on that. This stay and the last stay, the Orchid Grill restaurant was unavailable in the evening due to private parties, but it is near the holidays. The room was clean and comfortable. We did not have any problems with noise i.e. from planes, trains, traffic or other guests. Will stay here again!”

Dec 14, 2005 by Everett
Overall Rating: 10

• Great service.

“If you want a great hotel at a great price stay at the Sheraton Ontario.”

Dec 7, 2005 by Colleen from St Paul, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Overall, the hotel is a good place to stay.
• The bathroom doors have automatic closers, you need to prop open the door with shoes, slightly annoying.

“Hotel staff very friendly, fresh green apples at the check in desk. Room was clean and comfortable, plenty of pillows. Bathroom lighting good with plenty of counter space. Our room faced the freeway, but there was no traffic noise.”

Dec 6, 2005 by Laura from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very quiet even though it was right next to freeway.
• The HVAC ran constantly and was louder than I would have liked.

“Easy to find, exceptionally nice staff. Good location, many restaurants close by.”

Sep 23, 2005 by Donna from San Francisco, CA
Overall Rating: 1
Cleanliness:[4] • Staff:[2] • Location:[8]

• The parking lot was convenient.
• The room spelled and the bed was uncomfortable.

“The hotel is located conveniently enough. However the staff is very unenthusiastic, it seemed they were on autopilot at all times and independent thought was out of the question. I left an item in my room and called housekeeping several times, they never called me back. The room itself is stuffy, the windows don't open. The air conditioner and fan are very loud. The housekeeping crew sprays a perfume, when cleaning that will set anyone off with allergies. We called in advance to have them not spray the room, but they could not handle that request. Being a frequent traveler and always staying in 5 star hotels, when possible. I would not recommend it to anyone.”

Sep 22, 2005 by Colleen from St Paul, MN
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[8]

• Friendly staff, large room, very convenient to 10 freeway.
• Non-smoking room had a stale cigarette smell. In room coffee really bad.

“We didn't use any hotel facilities. Very convenient to Interstate 10 freeway and Ontario Airport. The room was large and the bed comfortable, with 4 large fluffy pillows and heavy duvet. Plenty of counter space and granite in roomy bath. Shower had good pressure with a bowed curtain rod for extra room. Ice machine available on same floor. In room coffee really bad. Starbucks a 5 minute drive away. Would stay again.”

Sep 20, 2005 by Mike from La Quinta, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Proximity to Freeway, dining and local businesses.
• Hotel staff were aloof and unfriendly.

“Close to the freeway, dining and local businesses. Rooms were clean, and decorated nicely. Bathroom was larger than expected with larger than normal counter space.”

Sep 20, 2005 by Gary from Morro Bay, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean rooms, friendly staff.
• Not many, if any, amenities.

“No pool, no bar, a tiny work out room, a small cramped lobby, one tiny restaurant. But the location was great, and the rooms were nicely appointed, and clean. The staff was friendly, and efficient.”

Sep 1, 2005 by Denny from Mercer Island, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• location was convenient, right off the highway

“This was a normal airport hotel, nothing special, but nothing wrong with it. Beds were pretty comfortable.”

Aug 31, 2005 by Walter from N. Las Vegas, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• everyone was very nice (staff)
• carpets in the room were dirty. Feet turned black

“Our stay was what we expected from the Sheraton. Our only complaint was our feet would be black 15 minutes after taking a shower from the dirty carpet. Overall I'd do it again”

Aug 25, 2005 by Terry from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• best bed I ever slept on

“great place,send me there more often”

Aug 23, 2005 by Larry from Portland, OR
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• A nice class hotel.

“Enjoyable hotel. Very nice room...great bed and bedding.”

Aug 19, 2005 by Gloria from Highland, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• nice facility.

“short visit - less than 8 hours. Great price. close to airport.”

Aug 15, 2005 by Terry from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very helpful staff.

“great place! ”

Aug 8, 2005 by Irene A. from San Jose, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

“Great hotel; great room for the price; did not have any type of do not disturb sign so maids knew not to knock; so we got woken earlier than we wanted to.”

Jul 19, 2005 by Wes from Boca Raton, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[6]

• The hotel seemed more like a motel than a 3* hotel.

“- Small rooms- Internet access not complimentary”

Jul 7, 2005 by Therese from Harbor City, CA
Overall Rating: 1
Cleanliness:[8] • Staff:[8] • Location:[8]

• I liked the look of it from the outside.
• There was only one enterance. The rooms are'nt that nice.

“The hotel just is'nt what I expected it to be for being a "Sheraton". The hotel staff is friendly and helpful, but overall I prefer the Double Tree or even the Hilton.”

Jul 7, 2005 by Aundrea L. from San Bernardino, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[2] • Location:[7]

• location
• rude staff - they ONLY wanted to give me a handicap room!!

“food and service is terrible”

Jun 30, 2005 by David from Scarsdale, NY
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[7]

• Hotel looked tired. All vending machines except on premium floor out of order. No change at desk for that machine.

“This hotel was the shabbiest Sheraton I have ever seen. In addition the air conditioning system was very noisy and tended to go extremely hot and cold. Staff was aware that vending machines were out of order except on the premium (card only entry floor) and we had to wait to be escorted up there to buy a can of soda. In addition the desk only had $2 worth of change when we attempted to obtain change for the vending machine. This did not meet the high standards of three star hotels that I previously booked.”

Jun 29, 2005 by Vicky from Riverside, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[5]

• The staff and room service was great!
• Parking

“Nice place, I recently stayed at the Hyatt Regency in Anaheim, and had a very nice room for a 3 star hotel. I was expecting a closer comparision. But, overall it was nice.”

Jun 23, 2005 by Iris from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff always greeted you
• The elevator was too slow

“It is a great hotel, rooms were very pleasant and comfortable.”

Jun 15, 2005 by Angela from Visalia, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, all employees were very nice and accommodating
• nothing

“Everything was clean, and all employees were professional and nice. We came back late from our concert and they allowed us to use the spa and pool. They were very accommodating for everything we needed to make our stay there a good experience.”

Jun 3, 2005 by Glenda from Adelanto, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean, near to my distination the morning of check out.
• Parking could be better lit.

“A nice small hotel from within a large chain. Very friendly staff, eager to serve.”

Jun 2, 2005 by Maynard from Escondido, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Rooms were large and bed was comfortable
• located somewhat in an industrial area.

“The room were nice and roomy and the bed was very comfortable. Staff was friendly thought he had to haggle with the front desk in order to get bed arrangement we desired. They first said they didn't have any rooms available with king bed, but then were able to find one!. Overall, the stay was enjoyable though the hotel location was a bit out of the mainstream.”

May 4, 2005 by Jessie from Highland, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• I appreciated the full restroom counter with excellent lighting.
• They could not accommodate our request for a non-smoking room

“The Ontario Sheraton is centrally located to shops and dining. The lobby is petite but the rooms are a great size and the comfort wonderful. I'll continue to recommend.”

Apr 21, 2005 by Mark from St. Paul, MN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• location
• smoking room

“Good location, room was adjacent to elevator, which is noisy, smoking room which is mildly unpleasant. Good price.”

Apr 21, 2005 by Mary from Coronado, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[6]

• Good bed with lots of pillows.
• Could hear elevator whining and bell ringing.

“Near the Ontario airport. Rooms within 30 feet of the elevator shaft are very noisy.”

Mar 9, 2005 by Pat from Glendale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[7]

• They included the concierge level breakfast and eve hours for us.....very nice.
• There's no lobby........just a small entry.

“Great experience, good location, fine time.”

Feb 16, 2005 by Suzy from Lakeside, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[10]

• I liked the location being right off the freeway. It had several places to eat within walking distance. I loved the marble or granite flooring.
• It needs a Starbucks or a coffee shop within walking distance.

“The staff was very friendly and accommodating. The hotel atmosphere was upscale but had a comfortable down-home feeling. I believe it was because of the staff. It wasn't a stuffy hotel by any means.”

Feb 13, 2005 by Annmarie from Mesa, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The hotel room was very clean.
• The bed was very, very hard and I didn't sleep well my whole stay.

“I thought the staff were helpful and knowledgeable, the room was nicely decorated and very clean. The only thing I disliked were the hard beds.”

Feb 11, 2005 by Elizabeth from Bellevue, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful bed and linens
• charged .75 for local calls

“Excellent facility. Grfacious staff. very clean-upscale. Good restaurant on site-fast room service-quality food. Room was small but very well appointed-wonderful bed and awesome linens. Great fluffy towels! Nice poool and hottub. they let us go in after posted hours. Shuttle service to and from airport and to shopping was nice service. All for $50 a night.”

Feb 10, 2005 by Chester from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Nice bed and they had lo-carb. menu which was very good.
• They used a scented carpet spray to vacume the carpets,which is very unhealthy for people who allergies and asthma. Also we couldn't open the windows.

“The Sheraton Ontario Airport was OK,it was clean, the staff at the front deck was very helpful. The housekeeping staff was also very efficient, but the maid staff bearly spoke english and we had the same problem with some of the waiters at the hotel restaurant. The air conditioners could only be set at 1 speed(Hi)was very noisy at night. The hotel it self was good but with scented carpet spray and not being able to open the windows, the air conditioner always on Hi", and the language barrier this was a very good stay for me and my wife."”

Feb 4, 2005 by Sheri
Overall Rating: 9

• The beds were very comfortable.
• They gave us handicapped rooms and no reward points.

“Enjoyed my stay.”

Feb 1, 2005 by Don from Salinas, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

“I enjoyed staying at the Sheraton very much. The room was clean and the staff was very helpful. They told us of nearby shopping that we needed for the birthday party we were going to and it made our stay very pleasant.”

Dec 26, 2004 by Timothy G. from Wilsonville
Overall Rating: 5

“Dirty carpet!!!!!!!!!!!!!!! Sheraton should not be considered in the same star class as Hilton and Hyatt.”

Dec 21, 2004 by Derek C. from Tempe
Overall Rating: 7

“Plumbing fixtures were getting old for a "better quality" hotel. Bed was *excellent*. Nice nights rest.”

Dec 16, 2004 by Martin W. from Upland
Overall Rating: 9

“Excellant staff, great price, and every need was attended to in quick time.”

Dec 8, 2004 by Victor W. from Ridgecrest
Overall Rating: 10

“The Sheraton was easy to find, right off the freeway. It was very pretty, very clean, very comfortable. Great value!”

Dec 5, 2004 by Paul M. from Lynnwood
Overall Rating: 9

“The person at front desk was very attentive and insisted that if anything was not up to my expectations, I was to let him know immediately. The morning person was friendly and inrterested in my travel needs as I waited for the shuttle.”

Dec 1, 2004 by Edith V. from Cathedral City
Overall Rating: 8

“I was a quite disapointed in the location of the hotel it was in an unfavorable location, with unsavory looking characters and I was kept up until midnight by loud guests both inside and outside the hotel. However the actual room was clean and bed comfortable, the remote control for the tv did not work.”

Dec 1, 2004 by Charles S. from San Jose
Overall Rating: 2

“House keeping had a lot to be desired. Restaurant the service was very slow and when I did receive the food it was cold. They were only one other couple in the restaurant so they were not busy. I would not want to stay there again.”

Dec 1, 2004 by Steve T. from Las Vegas
Overall Rating: 10

“This 3 Star Hotel was 4 Stars in our opinion!”

Dec 1, 2004 by Anne D. from Saratoga
Overall Rating: 9

“The most outstanding thing we noticed, were the acoustics. We shared the hotel with a large number of high school football players, cheer leaders, and their families. Even when they were in the hall outside our room, we could not hear their chatter or footsteps. We also expected that at an airport hotel, we would here some noise from planes taking off or landing. We heard nothing. On the down side, the beds, although not uncomfortable, were not the quality we expected in a hotel of this caliber. It was apparent that the springs were not covered by as much padding as in many lesser rated lodgings. You could detect the "boing" that springs make when you changed positions. High speed internet connection is available, but at $9.95 it is not for everyone who travels with a laptop.”