User Reviews for Doubletree Hotel Ontario Airport

Research User Reviews for Doubletree Hotel Ontario Airport (1-20 of 543)

• Add Your Own Review »

Oct 28, 2009 by Michael from Las Vegas,NV
Overall Rating: 8

• Comfortable and clean.

“I would reccommend to a family or friend.”

Oct 16, 2009 by Daljit Singh from Visalia,CA
Overall Rating: 1

• Not much.

“Not much good to say. I called the Hotel Accounting Office the following morning about $50 over charges; left the message on the answering machine. The charges were recalled.”

Oct 8, 2009 by Richard from Chowchilla,CA
Overall Rating: 0

“We were very happy with the room, the personnel, and weren't charged for parking. An overall good experience.”

Sep 24, 2009 by Rebecca Fredieu from Las Vegas,NV
Overall Rating: 10

• The warm Cookie they give you.
• Mothing.

“This is a very nice hotel to stay at. The staff is very nice and make you fill like family there I will give the hotel a A+ good job keep it up.”

Aug 31, 2009 by herbsima from Danville,CA
Overall Rating: 4

• none
• wall were very thin you could hear all the noise outside.

“even thou we had balcany we could not use it because it was right outside parking lot. also there were mold in the bath room and there was a train noise outside.”

Aug 20, 2009 by Kevin from Oakland,CA
Overall Rating: 5

• Feature run movies.
• Hardwire internet was iHOP.

“Everything about the hotel was great, but the internet (hardwired), was iHOP. Spoke to customer service person, off site, that read from a script. I could have done that. Had engineer come to room, he gave a stupid look and mumbled call the internet service. In the bay area, we have IT personnel on site to deal with such issues. It is 2009, get an in house IT person.”

Jul 10, 2009 by Patty from Ontario,CA
Overall Rating: 9

• Clean, friendly and in great location.

“I have stayed here before and it is always clean, staff is friendly and the location is near major freeways and airport.”

Jul 7, 2009 by Adrian from Houston,TX
Overall Rating: 10

• Nice hotel - friendly staff.
• Long distance from room to lobby.

“Conveniently located close to Ontario airport. Very friendly and helpful staff - great restaurants.”

May 21, 2009 by David from Heber,CA
Overall Rating: 5

• The pool facilities (size) (quality) was nice.
• There was an altercation where police had to get involved, made the trip uncomfortable and not feeling very safe for the quality of people involved.

“The hotel was fine, however the room sizes were very small, and the location that was given to us was not a safe location in that the the screen door was facing the parking lot (easy access). The pool size and quality was nice however, it seemed that there was not monitoring of the area.”

Apr 24, 2009 by Alex from Temecula,CA
Overall Rating: 9

• Clean and comfortable.

“Quiet, comfortable, very nice grounds and
restaurants.”

Apr 16, 2009 by Jennifer from La Puente,CA
Overall Rating: 10

• They gave me a delicious warm cookie and I actually liked that!
• There was a wedding and parking lot got really packed.

“This hotel was awesome. Our room was very clean and comfortable and very easy to locate right off the freeway. The view was nice. I will most likely stay at this hotel again.”

Apr 3, 2009 by Debbie from Watsonville,CA
Overall Rating: 4

• Nothing.
• Front desk staff.

“This hotel has three seperate buildings. You had to hike in to the pool and the parking is terrible. Front desk staff treated us poorly. The manager also didn't care about our concerns in the back building. This property doesn't meet the expectations of a Doubletree hotel.”

Mar 31, 2009 by Anthony from Patterson,CA
Overall Rating: 9

• Paying for parking and expensive breakfast.

“Its a nice/clean place to stay, but like I said paying for parking your car and having to pay for a continental breakfast kind a steep you know what I mean. Why can't all these little extras be posted?”

Mar 30, 2009 by J from Riverside,CA
Overall Rating: 10

• Clean.
• Had to go outside to smoke.

“Room was very clean, with nice linen and a very comfortable mattress.”

Mar 14, 2009 by David from Greensboro,NC
Overall Rating: 8

• Great location and close to several major highways.
• Too many extra charges.

“This hotel charged for parking which was $9.75 per day. They also charge you for a bottle of water and paper each day unless you tell them not too.”

Jan 23, 2009 by Mary Kay from Bakersfield,CA
Overall Rating: 10

• Large room, comfy beds, good location.
• That I couldn't stay longer.

“Great room, large, very comfy beds, everything was great. Would recommend to everyone.”

Jan 5, 2009 by Gary from St Louis,MO
Overall Rating: 9

• Close to airport and good cookies.
• For the price of the room, charging $8 daily for parking is a turn-off.

“Nice hotel, nice location, and friendly staff. But be aware of the $8 daily parking charge.”

Nov 26, 2008 by Kay from Farmington,NM
Overall Rating: 10

• Comfortable beds.
• Parking fees and
  ddining room too loud.

“Very nice comfortable rooms. Parking fees are too high, $10.00/ per hight other hotels in the area does not charge a parking fee that I have stayed at. Dining Room is open to a common hall and walk way where people congregate, way too loud.”

Nov 15, 2008 by Nancy from Pleasanton,CA
Overall Rating: 8

• Convenient location to Ontario airport.
• I did not like the charge for parking.

“This hotel was conveniently located by the Ontario airport, shopping, restaurants and the convention center. The staff was very helpful in printing our boarding passes for us. The only drawback was the charge for parking ($9.75/day).”

Oct 29, 2008 by Brian
Overall Rating: 9

• Clean, very comfortable room.
• They charged $9.75 per day for parking.

“The hotel was very clean and comfortable.”

Oct 23, 2008 by Jenny
Overall Rating: 9

• There was a lot of smoking odor coming into lobby area.

“This hotel had more than one building. We had to go outside the hotel to get to the building with our room and had to go back outside to go to breakfast as well.”

Oct 13, 2008 by jen christensen
Overall Rating: 10

• Convenient location.
• No complaints.

“Good food and good entertainment located in hotel.”

Oct 9, 2008 by Tina
Overall Rating: 7

• The rooms were really comfortable and spacious.
• Did not like that we had to pay for parking. The hotel said it was something that just started.

“The hotel needs to add on line that they charge for parking. It's $9.95 per day. I could see if it was $9.95 for the time you stayed but not worth being charged everyday. If this was the case we would have never stayed there and picked another hotel in the area.”

Oct 8, 2008 by Michael
Overall Rating: 9

• Common areas were fantastic, staff friendly.
• Wireless internet was slow and expensive.

“I'd recommend this hotel to any traveler that needed a better quality hotel to stay at. Just that the internet was too slow for doing any business over, so I would not ever stay at this hotel while doing business as the internet speeds would not support any serious work.”

Oct 5, 2008 by jane
Overall Rating: 9

• It was clean and quiet.

“Overall, the hotel is clean and quiet. Service is friendly and always recommends this place for the cookies. Close to freeway and a convenient location.
”

Sep 19, 2008 by Tim
Overall Rating: 7

• Comfy beds, clean and quiet.
• Internet and movies
  were to expensive.

“We enjoyed our stay but it was short because of health (girlfriend).”

Sep 18, 2008 by Eva
Overall Rating: 9

• Clean, comfortable and I liked the second sink in the dressing area.

“The gentlemen at guest services offered help with the move, he was friendly and pleasant. At check out, we forget the guitar, a week later we called, and they stile had it. Thank you for the house keeping department.”

Sep 15, 2008 by Ron
Overall Rating: 6

• Nice beds.
• Phone system.

“The room was extremely clean and comfortable - but the phone system was about worthless. The message light blinked all the time whether I had a message or not, and all I got was a busy signal when I tried to make a credit card call. On about half the channels on the TV, the picture would freeze and the audio echo.”

Sep 13, 2008 by Gerald from Henderson, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent quality.
• Nothing.

“Excellent location and quality.”

Sep 13, 2008 by Nancy from Banning, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The lobby was lovely, the room was great.
• Parking lot views for most of the rooms.

“We enjoyed the stay. We attended a convention at the hotel. It is close to other restaurants and easy to walk to. It is close to the freeway but far enough away to avoid the noise. The lobby area is very attractive and cozy. Great place to talk with friends. Our rooms were very generous. Great bath area with sinks in and outside of the shower area. Great for ladies!”

Sep 6, 2008 by Gilda from Santa Monica, CA
Overall Rating: 1
Cleanliness:[8] • Staff:[9] • Location:[2]

• Cookie upon arrival.
• The trains go through every half hour! couldn't sleep!

“The hotel has all the amenities business travelers need internet connection, business center, workout/pool area. Rooms were fine, looks like there has been some upgrading. Great that the blankets are covered top and bottom with sheets. But the train goes through what felt like every half hour when I was trying to sleep. That made it miserable. I don't know if there are any hotels in Ontario that doesn't happen to unless the hotels are well sound-proofed.”

Aug 31, 2008 by Nylah from Gridley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Comfort and quiet.
• Confusing because it was so large and spread out.

“Did not seem as friendly and relaxed when you first walk in. More like a business mans place. Our room and stay was very comfortable and we have no complaints about that at all. We were very happy with this stay.”

Aug 28, 2008 by Kimberly from Shelton, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, quiet, comfortable, great price, nice people, very pleasant, comfortable bed and pillows, plenty of towels and amenities, warm cookies was great.
• Can't think of one thing, we didn't like except more than a 2 cup coffee pot & more cream & sugar, but with all the positive things that is insignificant.

“A very pleasant stay, and well worth the price. The bed and pillows was very comfortable. Size of the room, amenities, desk person, towels and hair dryer, cleanliness of the rooms and hotel, location, all of these are good. The warm cookies was a cherry on the top!”

Aug 24, 2008 by Jules from Phoenix, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Air conditioning worked on and off and phone issues that couldn't be fixed in the 4 night stay.

“Nice location, quiet hotel however staff was slow on response.”

Aug 23, 2008 by Bonnie from Banning, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful, comfortable, welcoming.
• Very spread-out. Room was in another building. Had to move car after check-in.

“My daughter and I were very impressed by the tasteful decor and comfort of the bed. Big bathroom, great beds, great service. And a warm chocolate chip cookie upon check-in. WOW!”

Aug 21, 2008 by Jessica from Thermal, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[7]

• Close proximity to eateries & Ontario mall.
• The view we got from our room & the Starbuck's staff is extremely rude!

“Overall we were not wowed by this hotel as we have been with others. The rooms were very clean, very huge, & had designer toiletries, however, we got a view of the back of some factory (which was not nice at all). The room service was very quick & delicious. The pool was very big & stayed open until 11. The key entry into the hotel buildings did not work however & the staff at Starbucks looked like they rather just not get customers. I've seen way better 3 star hotels than this one with a lot more customer service. I don't think I will be going back anytime soon.”

Aug 19, 2008 by Michael from Alta Loma, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff, clean rooms, beautiful pool/spa.
• Some confusion at check in regarding room deposit or credit card authorization.

“From the outside the hotel looks to be older, but do not be deceived inside very plush waiting areas. Lots of wedding activities on the grounds on Saturday and Sunday, but very peaceful and tranquil overall. Had all the goodies for the business/leisure traveler. Super comfortable rooms and close proximity to all eating places inside and outside of hotel.”

Aug 19, 2008 by Freddie from Rancho Cucamonga, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Pool.
• Room was not near the pool.

“The room and service was excellent.”

Aug 13, 2008 by Kim from North Las Vegas, NV
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was clean.
• Very loud room-not sound proof at all, woke up many times by other guests throughout the night and morning, cot uncomfortable could feel springs.

“Rooms were clean, but very loud. The door didn't seem to buffer any of the noise from the hall and didn't go all the way to the floor. You could see light from the hallway at night and couldn't get a complete dark room. I was awakened many times during the night and early morning by other guests.”

Aug 13, 2008 by Gigi from Elk Grove, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Comfortable bed, spacious bathroom.
• Room given to us was not yet clean when we entered.

“Got a great price for a nice hotel.”

Aug 12, 2008 by Marilyn from Fort Irwin, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff blew me away with their excellent service and family friendly attitude.

“Amazing staff took care of all of our needs and beyond. The room was spacious and comfortable. The pool was fabulous and offer oversized towels on location. The surroundings and amenities reminded me of a tasteful hotel from the Vegas strip.”

Aug 6, 2008 by Norm from Redlands, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Upgraded.

“Great and clean.”

Aug 6, 2008 by Reed from Mendota, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Great chocolate chip cookies.
• Room A/C was weak.

“I doubt I'd stay here again. Room A/C was very weak. Ice maker was far from the room. Staff was friendly. But room didn't have a refrigerator or microwave.”

Aug 1, 2008 by Josh from Phx, AZ
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The beds!
• Nothing.

“It was a great place to stay and I would do it all over again.”

Jul 30, 2008 by Misti from Bakersfield, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The grounds were beautifully landscaped and romantic. The beds were super comfortable.
• The lounge was unaccommodating to guests due to super strict dress code enforcement.

“The common areas and landscaping of the hotel grounds were beautifully decorated and maintained. Hotel staff was all very helpful and friendly. The room was very spacious, clean, and comfortable. The hotel was centrally located to many restaurants and close to the outlet mall.”

Jul 27, 2008 by Scott from Chico, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[7]

• Noise, no king bed.

“Clean lobby, no king bed. Lots of noise in hall ways had to call security.”

Jul 26, 2008 by James from Santee, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• This hotel is like a home from home with room service.
• There was never a bad moment at all.

“I first stayed at this hotel about three years ago. Me and my wife drive to Ontario for the comedy acts at the Improv. We drive from San Diego and I don't like driving back.”

Jul 16, 2008 by Deeann from Peoria, AZ
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[8]

• Right off freeway.
• The staff was not accommodating at all!

“Hilton usually honors stays.”

Jul 16, 2008 by Theresa from Fort Mohave, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Loved the cleanliness and look and cookies of course.
• The dining and rooms service were a bit pricy.

“My only real compliant is they closed the gift shop and said they would return at a specific time and were about 20 mins later then that. All in all my spouse and I had a great experience and would recommend this hotel.”

Jul 15, 2008 by Armend from El Cajon, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The atmosphere outside.

“It was cool staying there.”