User Reviews for Best Western Laguna El Toro Inn

Research User Reviews for Best Western Laguna El Toro Inn (1-8 of 8)

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Jul 21, 2008 by Wendy from Ladera Ranch, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• I was able to walk out of the door.
• Nasty, dirty, mold covered bathroom door know, carpet sticky, many cig burns in bathroom, bed 20 years old, stunk, wall paper yellowed, blanket dirty.

“This place was a horrible experience. It was dirty nasty and old. The workers were rude. The worst of it all, however, was the dirty nasty room. The blanket felt like sand paper. It was awful. The bathroom door knob was green, like it had been under the ocean for 100 years. The place stunk horribly. I can't even come close to describing the disgust of this place.”

Apr 13, 2008 by Phil from Glendale, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] •

• What we received quality-wise for the money.
• It more than imagined met our needs.

“It was convenient for our visit.”

Jan 21, 2008 by Henry from Louisville, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location.
• Room furniture still had cleaning polish residue.

“Convenient location off 405 and Bake. Hotel is older, but clean with friendly staff. As a small business owner watching costs, this is the kind of hotel I like to find. Small Chinese restaurant attached isn't fancy, but has good food at reasonable prices and very generous portions. I will stay here again next time in the area.”

Oct 11, 2007 by Sue from St George, UT
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• It was quiet, well situated to our needs, and secure.
• The breakfast left much to be desired...fruit was bruised, not much selection.

“A hotel located near major inter-state, quiet, rooms were comfortable.”

Jul 3, 2007 by Barbara from Coquile, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, friendly staff and clean.
• Maid kept forgetting to leave items like enough glasses, wash rags etc as there were 3 in the room.

“Great place to stay. Wonderful location, clean and friend staff. Beds were very comfortable!”

Jun 11, 2007 by Aisha from Jacksonville, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[5]

• It was close to the interstate, I had a smoking room, so the balcony was a nice touch, the view overlooked the back of McDonald's dumpster and parking
• Room was very musty and did not feel fresh. Old food trays and items left in microwave and fridge from previous guests. L Took it to main desk!

“This was inferior quality for the price. Upon check-in, 1st room was on 1st floor across from Chinese Restaurant. Room smelled like old Chinese food and cigarettes. Very dark and drab. After room change to 2nd fl. Rode slow elevator, room had old take-out boxes of food in microwave and fridge from previous guests. Room smelled old, dank, (could still smell Chinese food from 1st floor) found some old molded bread near desk, only one ashtray, room needed to be vacuumed badly! Do not try and call "Front Desk" anticipate at least 3-5 minutes of no-response, then slowly fade into the "Phantom Zone" before system disconnects you. Oh, if you put out "Do not disturb/quite please" do not expect your room to be freshly cleaned until you check-out! Do not get sick here, you could be dead in your room and no one would come for days! Not recommend. Disappointed for Orange County. Would love a total refund! Who do I call?”

Aug 14, 2006 by Annie from Sacramento, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• It was close to nice restaurants.
• Parking garage smelled terrible and had a low ceiling.

“The hotel is in a nice location for getting to our golf course and had really nice restaurant nearby. It is close to stores and plenty of malls.”

Jul 10, 2006 by Teresa from Upland
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[10]

• Nothing. Ok, the location
• Rooms, Staff, Decor, the cost.

“This hotel was so bad. I checked out right after I checked in. I could not believe what I dump for my money. There are 5 Star hotels cheaper than this. Do yourself a favor stay far away from here.”