User Reviews for Doubletree Hotel Santa Ana/Orange County Airport

Research User Reviews for Doubletree Hotel Santa Ana/Orange County Airport (1-20 of 619)

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Nov 21, 2009 by Gene from Santa Rosa,CA
Overall Rating: 7

• Location.
• Parking charge.

“Beds comfortable; Nice bathroom amenities; Why charge for parking in a non-secure lot? Non-smoking room smelled of smoke.”

Oct 22, 2009 by Robin from Clovis,CA
Overall Rating: 10

• Clean, friendly, cookies at desk, reception staff great, shuttle availability for drive to dinner.
• Parking fee on weekend. I can see during the business week but not for weekend.

“Beautiful grounds and lobby. Rooms were very nice. Love the Neutrogena products in the rooms. Bed very comfortable. Quiet.”

Sep 7, 2009 by Larry from Los Gatos,CA
Overall Rating: 9

• Good facilities within short walking distance.
• Sharp turn in front of parked busses to get to entrance.

“Enjoyed our stay and the convenience. Close to major freeway entrances and the airport.”

Aug 31, 2009 by John from Morrison,CO
Overall Rating: 7

• The front desk staff person was excellent
• Hard to get to off the freeway

“Though hard to get to the staff was friendly and efficient and having access to a great chain restaurant was a bonus.”

Aug 9, 2009 by Brenda from Las Vegas,NV
Overall Rating: 10

• Staff is friendly, helpful, and knowledgable.
• There was nothing that we disliked.

“The staff is efficient. The hotel is clean. The restaurant has great food. We really enjoyed our stay.”

Aug 7, 2009 by Virginia from Victorville,CA
Overall Rating: 10

• Very clean facility and comfortable beds.

“The bed was very comfortable and the overall experience exceeded my expectations. The only odd thing was that it appeared that the unit was handicap accessible.”

Jul 23, 2009 by Marco from Temecula,CA
Overall Rating: 9

• Clean and very friendly staff

“Overall a good place to stay. Very clean room and friendly staff.”

Jul 10, 2009 by Lupe from Sahuarita,AZ
Overall Rating: 7

• Location & easy parking.
• Room was small.

“The room was clean, staff was very friendly and responsive. The room was a bit small, otherwise, great stay. Would recommend to others.”

Jan 5, 2009 by Giang from Mesa,AZ
Overall Rating: 7

• Location.
• Hidden fee of $14 per day after booking for unttended paking.

“The spa was out of service. The dinner tray was left on hallway for more than a day. There's a fee of $14 per day for unattended parking.”

Nov 11, 2008 by Joseph from Santa Ana,CA
Overall Rating: 9

• The bed was awesome!
• I walked on the carpet bare foot and it felt a little dirty. Though, all hotels are like that.

“Nice Location, easy to find. The staff was very nice, especially the front desk agents.”

Oct 26, 2008 by Dana
Overall Rating: 7

• Close to airport.
• Parking.

“Nice and clean, a hassle checking in on the day I was there.”

Oct 17, 2008 by Sue
Overall Rating: 7

• Ease of parking, right out front!
• The fact that my bathtub did not hold water, nor the sink and the over priced parking.

“Great location, easy to park, Ice machine worked this time, it was a little noisy this time but fine during the night. Kids were running in the halls. It's a nice place to stay for the price. However, they charge a ridiculous $14.00 per night to park.
”

Oct 16, 2008 by aly
Overall Rating: 7

• Comfortable bed, clean, quiet.
• The front desk people, and parking cost.

“This was a nice hotel, have stayed here before, both times thought front desk people were rude. Parking cost at $14 a night is ridiculous.”

Oct 16, 2008 by joseph
Overall Rating: 5

• Smells bad, places smokers and non-smokers in rooms next to each other.

“Hotel looks nice from the outside, inside completely different story, especially the rooms, looks like something out of the 70's. Got a non-smoking room next to 3 smoking rooms, smoke came in through all the cracks in the door and was told there was no other non-smoking room available. Parking was also $14 per night.”

Oct 9, 2008 by Anna
Overall Rating: 4

• The entry way
  nice.
• Rude staff.

“Hotel was nice, no valet parking, it was a non-smoking room but reeked of smoke.”

Sep 13, 2008 by Susan C. from Oak Park, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• Beautiful lobby, very clean room and bathroom. Nice workout room, too.
• The pool and Jacuzzi was very blah looking and small, and needed some tropical plants in planters or some extra touch to be inviting.

“A little tricky to find, so follow directions carefully, but safe, very clean and good value. Also, has nice restaurants available to walk to across the street.”

Sep 13, 2008 by Pat from Sunnyvale, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[8]

• Comfy beds, warm cookies on check-in, free WiFi in lobby.
• Wedding on Saturday night prevented us from parking in the downstairs lot.

“Centrally located for our purposes. Easy access to freeway. Slept great on those very comfortable beds (I'd suggest higher thread-count sheets for an exquisite experience, but I know I'm a diva). Although I expected to billed $14/night for parking, they waived that fee (possibly because it was a holiday weekend and they weren't full). I didn't complain!”

Sep 10, 2008 by Erin from Antioch, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[10]

• Very nice upscale.
• NA.

“Overall good except for toilet paper. I went to the front desk and they said they did not have it there but would send it up. I waited 1 hour then called the front desk and was told it would be up shortly I left the next morning never receiving the toilet paper.”

Sep 10, 2008 by Barbara from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, great rooms.
• Nothing.

“This was a great hotel. The location is perfect, the rooms are nice, very clean. We love Doubletrees!”

Sep 5, 2008 by Thao from San Francisco, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[7]

• Good location to freeway and airport and free good chocolate cookies.
• Not enough staff, no housekeeping at night, stuffy in the room. AC does not work well.

“This hotel has good location because it is very close to the airport and freeways. However, the staffing and room comfort are just horrible. The room was extremely stuffy. The air conditioning did not work well at all. The room smelled like mildew. I could not sleep all night because I could not breath. Anyways, it was not comfortable and pleasure experience at this hotel.”

Sep 4, 2008 by Linda from Clovis, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to pool/spa/fitness.
• Had to pay for parking.

“Nice area, clean upscale rooms, good cookies, looks good for large parties with banquet rooms, felt safe and very comfortable.”

Sep 4, 2008 by Kristen from Phoenix, AZ
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[5]

• The location was good.
• There was not enough parking space and it was chargeable.

“Every time they came to clean the room they would turn the AC off. So after a day at the beach we were faced with a hot room. They charge a fee to park, which we were not informed of until we drove 480 miles to get there. There were not enough parking spaces for the hotel. There was a soccer team, a volleyball team and a engagement party all at one time, so I think they over booked themselves. Twice we had to park on the street. I will not ever stay there again. I was absolutely disappointed in the hotel and the whole experience there.”

Sep 4, 2008 by Monica from El Monte, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[7]

• The cookies at check-in were awesome. Beds were comfy.
• Parking fee.

“Hotel was very clean and comfortable and room was a decent size. Warm delicious cookies at check-in are great. Did not particularly care for the $12 a day parking or for the fact that at check-in I asked for a room with a view and I got a view alright - a view of the roof of another building.”

Aug 30, 2008 by John from Jersey City, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and friendly staff.
• Having to pay $14.00 for parking.

“I would recommend this hotel because of its closeness to john Wayne airport and family attractions in orange county.”

Aug 29, 2008 by Christine from Elgin, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The cookies were a nice touch.
• I did not like that we had to pay for parking. Parking should have been free.

“The hotel was great. It was clean and comfortable. It's location was convenient. The only thing that I didn't like was having to pay for parking. A parking pass should have been provided for free.”

Aug 28, 2008 by Kirsten from Montclair, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly.
• Ran out of hot water in the morning for my shower.

“Nice, friendly staff. Very clean.”

Aug 28, 2008 by Lecia from Beverly Hills, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[8]

• Room service. The food was wonderful.
• For nearly an entire day there was no hot water.

“The hotel is nice but there was no hot water for nearly an entire day. It was a huge inconvenience. The hotel staff attempted to make up for it but in my opinion they did not do enough. Also, they sent a male engineer to my room without telling me in advance. He was supposed to check the water temperature. He knocked despite the fact that I had a do not disturb sign on the door.”

Aug 28, 2008 by Jason from Sicklerville, NJ
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[10]

• Loved the open air pool and Jacuzzi.
• The business center was to small, and to many pay to use computers.

“I only stayed at this hotel for the night while I was waiting for my flight in the morning. The hotel is located only 5 minutes from the airport, and it is a very beautiful place. Very clean, staff was helpful, and the room service had a great deal of non overpriced items. I would certainly love to come back again.”

Aug 28, 2008 by N.S. from Harlingen, TX
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[6]

• Free water for honors members.
• $14 per day for parking.

“Avoid this hotel. These people are jerks. Free airport shuttle stops running at 10:30. I turned in my rent-car at the airport at 11:30 and called the hotel. They said I could either wait six hours at the airport until the shuttle starts running again, or I could walk two miles to the hotel. I chose to walk two miles in the middle of the night, but this is not the way a hotel should treat a guest.”

Aug 28, 2008 by Michael from Phoenix, AZ
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[6]

• That I had to pay for a parking, and there was not an empty parking spot available.
• The staff is very dishonest.

“Stay away from this hotel if you value you or your family's lives. They have a habit a giving your room key to others. So if you stay there, there is a chance that you might wake up in the middle of the night with someone standing by your bed. Never send your kids up to the room by themselves, someone other then hotel staff might be in the room. Both of these things happened when we stayed the night. I had to pay 14 dollars for a parking, and there was not an empty parking spot available. I took a cold shower in the morning, no hot water. They gave me some free breakfast cards to use, but we did use them. I just wanted out.”

Aug 28, 2008 by Mike from Mableton, GA
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location is fabulous, staff was friendly, attractive public area.
• Did not have hot water in the shower 2 of my 4 days, parking inadequate, elevators were painfully slow.

“This is my second stay at the Double Tree and I want to like it, but can't. For the second stay in a row, the hotel is woefully inconsistent. Some days everything is great; others not. I didn't have hot water 2 of my 4 days there, they put me in a smoking room with double beds, so I had to be moved, some of the staff is great, others look like it's a job. One of the staff members tried to charge me for their free chocolate chip cookies. On the other hand, the location is fantastic, the lobby area was beautiful, but the parking is inadequate, and the elevators are painfully slow. I'd prefer not to stay at this hotel again.”

Aug 27, 2008 by Gary from Los Angeles, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[2]

• Great bed, comfortable room.
• TV did not work, no hot water.

“Basically a decent business traveler's hotel, not really located near much of anything useful. Both the television and a lack of hot water on the 2nd day were problems, but there was no apology of help forthcoming from the hotel staff. In general, the staff did not seem very customer-oriented.”

Aug 26, 2008 by Louisa from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Warm chocolate chip cookie at check-in.
• Expensive $16 a day parking fee.

“Nice hotel, great for business travelers, in a very safe area.”

Aug 23, 2008 by Sam from Cerritos, CA
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[8]

• Front desk staff was great.
• Noisy if room near stairwell.

“Nice.”

Aug 21, 2008 by Jan from Las Vegas, NV
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[7]

• Comfortable beds, good location.
• Parking charge of $14 a night.

“The hotel has a great location for business travelers and leisure. The elevators are slow and parking is $14 per night. The beds are comfortable but rooms a little tight. Everything was clean.”

Aug 20, 2008 by Thu from San Jose, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Good cookies.
• Have to pay for parking.

“Loved the French decor.”

Aug 18, 2008 by Kate from Thousand Oaks, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Clean, affordable, food service was great -- loved the cookies.
• There was nothing unappealing about this hotel.

“We were greeted by a very friendly staff. The parking was convenient. Room service was efficient and the food was very good. Hotel was quiet and clean with an appealing decor.”

Aug 17, 2008 by Charlene from Montclair, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were incredibly comfortable with wonderful comforters.
• Nothing - loved everything - would definitely go back.

“Great location near UC/Santa Ana airport, beautiful spacious rooms, extra comfy beds with great comforters, good internet access, breakfast buffet easy & very good.”

Aug 16, 2008 by Chad from Farmington, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The free shuttle to and from the airport and the free computer use and the free cookies when you check in.
• Didn't have a shuttle to Disneyland.

“The hotel was nice. The free shuttle to and from the airport was helpful. The staff was helpful and they had free computer's to use in the lobby. Overall good.”

Aug 16, 2008 by Christine from Alta Loma, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location near Landmark center.
• Parking was $14.00. No parking outside. That was a surprise.

“It is an excellent hotel for business travelers. It has a tiny pool so for children is not that great. Great looking lobby and good rooms. Our experience was awesome for the price it was incredible!”

Aug 14, 2008 by Sofia from Porterville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great rooms & location.
• Parking fee.

“The staff when arriving was great, friendly smiles, accommodated our needs. Rooms were clean and beds were very comfortable. I would recommend.”

Aug 14, 2008 by Charlotte from Oceanside, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Convenient location.
• Lots of people on weekdays due to weddings. Didn't like the 14 dollar parking charge.

“Good location. Clean room. Parking fee is too high and the weekends are always booked for exhibits. Liked the warm friendly. Staff is prompt to answer questions.”

Aug 13, 2008 by Valerie from Sacramento, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[1] • Location:[7]

• Good Location.
• Front desk person was not friendly, welcoming and appeared disinterested plus $14 for parking.

“The Hotel was generally nice. The Hotel is clean and the bed was comfortable.”

Aug 13, 2008 by Vicki from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the location and the room was nice.
• I did not like to pay for overnight parking in their parking lot.

“This was a nice place to stay, it was next to the major highways and easy access to places.”

Aug 12, 2008 by Sat from San Diego, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• Spacious and clean room.
• No fan in bathroom; pillows were uncomfortable.

“While we didn't spend much time in the hotel while we were in the area, the time we did spend there was nice. The rooms were very spacious and clean. We've had problems with noisy hotels in the past but this one was pretty quiet. There were two problems we had with the hotel. First, the $14/night parking fee was annoying. I can't blame the hotel too much though as this area is notoriously bad for parking. The second problem was that the electricity went out one night while we were there. The hallways remained lighted but all the lights in the rooms were out. This wasn't that big of a problem though since it was at night and we were already ready to get some sleep.”

Aug 12, 2008 by Robert from Moreno Valley, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[7]

• Comfortable.
• Small pool. Took multiple requests to get crib.

“Easy check-in. Close to airport. Small pool. Elevators not convenient for parking. Fine place to stay the night, not really a place to stay and enjoy.”

Aug 11, 2008 by Ron from Bountiful, UT
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• Location.
• Room and sleeping arrangements.

“Ok, not my favorite.”

Aug 8, 2008 by Brandi from Artesia, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• I thought it was pretty, the art in the lobby was nice.
• I though the room could be cleaner. There were places you could tell should have been cleaned better.

“Great place for the price.”

Aug 7, 2008 by Karen from La Puente, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[7]

• Great room.
• Not close to restaurants or shopping.

“A very nice hotel. Clean. Nice staff. Just a bit off the beat and path.”

Aug 7, 2008 by Shari from Henderson, NV
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a very nice hotel. The beds were the best.
• We had to pay $14.00 a day for parking!

“We stayed at the hotel in Santa Ana and it was great. We went to the fair and it was only 2 exits down from the fair. The only drawback was the fact that you had to pay for parking.”