User Reviews for Hilton Long Beach and Exec. Meeting Center

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Jul 11, 2008 by Mary from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• The hotel was good for price.
• The immediate area was a little questionable.

“This hotel was a good 3 star hotel. The rooms were big enough and the staff was really nice.”

Jul 9, 2008 by Annette from Newbury Park, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[3] • Location:[3]

• The room was clean and the linens were nice.
• They overlooked cleaning my room one day.

“The hotel was short staffed on this particular holiday weekend. It has a beautiful decor and the location is convenient although the neighborhood is not great, but all of long beach is not so great a neighborhood. The beds were comfortable and the linens were good quality.”

Jul 9, 2008 by Melissa from Fairview, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean and comfortable. I loved the decor and the views were spectacular.
• Loved everything.

“The decor was so comforting. The staff was friendly. Parking was convenient. The thing that I will remember was that the beds were the most comfortable beds I have ever slept on. I feel like calling the hotel to find out the exact brand of mattresses.”

Jul 8, 2008 by Sienna from Phoenix, AZ
Overall Rating: 7
Cleanliness:[10] • Staff:[2] • Location:[10]

• I liked that it was clean and the location.
• The staff in the front desk wasn't to helful.

“Overall the stay was good besides the fact that the staff had me going back and forth when it could've been avoided if they would've listened to me better.”

Jul 8, 2008 by Rola from Downey, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• The bed and pillows were very comfortable.
• Room was not very clean and staff did not respond to needs in timely manner.

“The hotel is a good location for the Long Beach Area. The staff is not very professional and does not respond to concerns in a manner that suits a four star hotel. The windows were very dirty on the outside distorting the view. The room was also not very clean, there was an opened water bottle on the desk that was half empty.”

Jul 7, 2008 by Thomas from Carson, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great location, walking distance to Pine St. Restaurants and Bars.
• No appetizers or food in bar area.

“Located on Ocean Bl. 1/4 mile from the Long Beach Pike which has many restaurants, bars and theatres. Also a free shuttle ride from the Queen Mary and other attractions.”

Jun 27, 2008 by Mari from Rancho Cucamonga, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• The bed was comfortable and the bathroom was spacious.
• Our tub did not drain and the remote and alarm clock were missing!

“Overall our one night visit was pleasant. We checked in late (almost 10 pm), but had no problems. Front desk staff was friendly and courteous. I enjoy walking, so the 15 min walk to the Long Beach Convention Center and the Aquarium of the Pacific was not an issue for me. However, there is nothing right next door and the hotel is just in the middle of office buildings. So, there is nothing to entertaining nearby. We tried to visit the bar' keyword tried, because we stood at the bar for about 10 mins we walked away. The bartender stood there counting tips and then right after walked away to join some people at a table to have drinks. There was no one else around and he clearly saw us. The bartender was rude. So, to avoid an argument, we walked away. Our room had no view, because we were on the third floor and our window faced a wall. The room and bathroom were fairly clean. Although, it was bothersome to find there was no remote or alarm clock in the room. I called front desk at 12am to ask for a remote and did not get one until I made a second call and then finally received the remote at 2 am! We were finally going to sleep at around 3 am and noticed there was no alarm clock! But the next morning after our cell phones woke us up, I requested late checkout and I was happy to find that they had a complementary late checkout time of 2 pm. The parking fee of $15/day was not too bad considering you do get in/out privileges. I probably would not choose to stay here again for leisure, but I might for business.”

Jun 9, 2008 by Frank from Avalon, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The pool was heated, clean carpet, good TV.
• Pool was only 3 feet deep, no self parking for free.

“The hotel was great. Very classy, felt like Vegas”

Jun 7, 2008 by Katina from Colorado Springs, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Beds were comfortable.
• Had to pay $15.00 a day for parking.

“This is what you would expect form a 4 star. Very nice and expensive. Water in the room is $5.00 a liter, breakfast was expensive and no one tells you about the $15.00 a day for parking. The room was nice and comfortable. Should have a mini fridge in them.”

Jun 4, 2008 by Kim from Oxnard, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• The pool for my younger children.
• The staff were no help and there were teenagers allowed to run up and down the hall screaming foul language until the early, worse than Vegas.

“The hotel staff failed to extend our stay in the computer system after confirming so on the phone which caused us to be locked out of our room with our small children for 30 minutes and the staff tried several times to help but failed.”

Jun 3, 2008 by Elly from Stockton, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The price was right and restaurants were within walking distance.
• A sorority group created a lot of noise in the hallway during the evening and night.

“Great price, great beds, great service.”

Jun 3, 2008 by Julie from Puyallup, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Large public area, so close to great restaurants and attractions!
• Breakfast was overpriced and poor choice.

“The hotel should have a better restaurant on premises for breakfast and lunch. The other restaurant is overpriced and not one you would take your small children too (very formal).”

Jun 2, 2008 by Gaby from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was clean and beds were very comfortable.
• The door handles to the bathroom were broken, could not lock restroom and sink handles were also broken.

“It was very clean, nicely located and a great ambiance but the specific room we had needed a little maintenance, but nothing too extreme.”

Jun 1, 2008 by James from Hobe Sound, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Staff very accommodating.
• Food at one of their restaurants was poor quality and overpriced.

“Hotel was well appointed and had good amenities however the business center wasn't working the entire time that I was there (3 nights). It was a little in convenient getting from the garage where you had to get an elevator up to a lobby plaza (outside) then walk into the hotel lobby to get an elevator up to your room.”

May 30, 2008 by Tari from San Jose, CA
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[6]

• The decoration in the bedroom.
• The hotel was not clean.

“This is the dirtiest Hilton Hotel I have ever seen. Not deserving of the name. The nice decor in the lobby was very deceiving. You could see pieces of food on the carpet in hallway and in elevator. My room was not cleaned at all so I requested a room change. There was hair all over the bathroom floor and tub. Running the water or flushing the toilet produced a sewer like odor. The other guests were super noisy. Not a 4-star hotel! If this hotel is 4-star then Econolodge is 10-star!”

May 29, 2008 by Sharon from Florence, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It had a great location and it was very nice.
• The restaurant was over priced.

“I would recommend this hotel to everyone it was centrally located. The beds were a little small get the King bed if you are used to a big bed other than that no complaints.”

May 27, 2008 by Emilie from Solana Beach, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Very Efficient.
• Room a bit small. Rest Room not too nice.

“It is a good choice, especially for Long Beach, CA. Several family members were in town for a wedding and we all stayed at different locations. We would stay there again and be very content.”

May 23, 2008 by Roger from Westlake Village, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Grand entrance.
• AC in my room made a loud noise throughout the night and woke me up!

“Really nice hotel with a friendly staff. The rooms were nicely decorated and so was the lobby, but I think the mattresses should be changed and the AC unit needed attention.”

May 21, 2008 by Shara from Fullerton, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great customer service.
• Nothing.

“Great value, great service, great job.”

May 21, 2008 by Patty from Ventura, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Nice clean room and great view.
• Did not designate extra fee for valet parking.

“I enjoyed the Hilton. The room was nice. We had a great view. Everything was clean. A little away from the nightlife.”

May 19, 2008 by Brugan from Irvine, CA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, close to all Downtown activities.
• Signage to parking could be improved.

“Needed a place for one night before leaving for Catalina. The Hilton was a great choice. Friendly staff and a nice room at a great price.”

May 14, 2008 by Carol from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Loved the fitness center, clean, safe, friendly staff.
• Hate paying for parking, hate paying for internet.

“Great health center. I dislike any hotel which makes you pay for parking and internet access. Hotel was clean and attractive, safe.”

May 13, 2008 by Christen from Salinas, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[9] • Location:[10]

• The cozy beds.
• The phone did not work, the outlet near bed did not work.

“We were given only decaf coffee in the room and the coffee pot does not brew correctly, door lock sticks on balcony.”

May 9, 2008 by T from Roseville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, great amenities (i.e. business ctr, restaurant, health club).
• Room service food was a bit cold.

“Would definitely stay there again. Great access to highway, convention center, restaurants, shopping.”

May 7, 2008 by T from Santa Barbara, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Modern, clean, easy to find and within walking distance to restaurants.
• Some of the other visitors.

“Clean and appears relatively recently remodeled. Location is easy to find and is within walking distance to restaurants and harbor. Fitness facilities are much better than typically found in chain hotels.”

May 7, 2008 by Linda O. from Henderson, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff, location, room and bed comfort, customer service excellent.
• All was great no complaints.

“The customer service at the front desk, bell desk and staff, and valet was excellent. Great service and will stay there again.”

Apr 28, 2008 by Lapriece from Chicago, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[1] • Location:[10]

• The hotel was in an excellent location.
• The staff was no help with directions, or any question.

“The hotel was beautiful, the people working were beautiful, but don't ask the any questions because they know nothing at all, but they do know how to transfer your call to another department to dodge responsibility.”

Apr 28, 2008 by Martin from Stevenson Ranch, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Great View of Long Beach.
• Charging $15 for parking overnight.

“Great hotel with good location. I would stay here again without hesitation. Need to get rid of the parking charge.”

Apr 24, 2008 by Todd from Beaverton, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The room was nicely decorated and comfortable.
• No pool.

“Everyone was friendly and helpful. The room was so nice and comfortable. The only complaint is the restaurant outside the hotel (which is advertised within the hotel and does deliver to the room) took forever with the food. The hotel is also located in an ok part of the downtown, but I would never let my wife walk alone.”

Apr 19, 2008 by Terry from Canterbury, NH
Overall Rating: 5
Cleanliness:[4] • Staff:[10] • Location:[9]

• Lobby.
• Exposed disconnected light in the pool - el. Hazard!

“First impression  great room - simple, yet well kept dishes - always poorly washed pool - 1st visit - no towels, 2nd visit - see above great lobby and front desk service! Food above average.”

Apr 13, 2008 by Jeff from Honolulu, HI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location for me.
• Self parking was expensive.

“The Long Beach Hilton is well appointed and maintained and is conveniently located for people whose leisure or business travel requires they stay in Long Beach.”

Apr 10, 2008 by Shabbir from San Diego, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location and easy access to freeways.
• Loud drilling noise at 10 am in the morning; hotel doing installation of high speed internet access.

“Hotel was overall good. I have stayed there once before. This time around they were drilling in the hallway for installation of high speed internet access. I feel they should not be renting out rooms on the floor where work is in progress.”

Apr 4, 2008 by Colleen from Crown Point, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Had a balcony with a view of the harbor and ocean. Lovely! Hot tub was wonderful.
• Parking rate $15 a day. No free internet access anywhere in the hotel.

“within walking distance to Pine Avenue and the Pike can take the passport bus for free to the aquarium, shoreline village, queen marry, pine avenue and downtown area. Would definitely stay here again. Room was very spacious. had no problem requesting room with two queen beds upon check in. We were traveling with our kids and needed two beds. We took a risk and it paid off.”

Apr 3, 2008 by Sandy from San Marcos, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean with wonderful staff.
• Carpet and furniture cleaning taking place while we were guests. Unfortunate timing for us. Carpets remained damp for the day.

“Clean, quiet, and helpful staff. What more do you want from a hotel?”

Apr 2, 2008 by Alexxa from Glenview, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• We all enjoyed the bathrooms. They were so clean. Even the tile was clean. No black spots! We loved the headboards. It was clean and fresh.
• The lighting. It was a bit too dark in the room.

“This was our first time in Long Beach. We were there just to get away. I was there with my four children. I have stayed at the Hilton in Downtown Atlanta and we did not like it at all so I wasnt sure I would enjoy this one but to my surprise it was wonderful. The linen was fresh and clean. The bathrooms were beautiful. The majority of the staff was great. The only problem we had was parking around the corner and finding the door on the side. Other than that we loved it and will return to it again!”

Apr 1, 2008 by Rachelle from Lakeside, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[7]

• The bedding was nice.
• The staff was rude and unhelpful.

“Overall our stay was good but the customer service left something to be desired.”

Mar 31, 2008 by John from Palm Desert, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Above and beyond expectations.
• I was completely satisfied.

“Awesome hotel and staff.”

Mar 31, 2008 by Yang from Calabasas, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Clean, neat, great location, spacious room.
• Hotel restaurant is pricey plus there is parking charge.

“Clean, neat, great location, spacious room and professional staff. However there is $15 parking charge.”

Mar 30, 2008 by John from Mountain View, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• We were treated as first class guests.
• Change drinking glasses everyday in room.

“Excellent hotel to stay at. Room overlooked courtyard. Staff is very service oriented and well trained and made us feel like royalty.”

Mar 26, 2008 by Mimi from Oakland, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The breakfast buffet is well laid out, with many healthy alternatives.
• Can't think of anything.

“This is a great spot for the business or leisure traveler due to its convenient Downtown location and it's upscale feel.”

Mar 22, 2008 by James from Avalon, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Clean rooms, Friendly & Helpful staff. Conveniently located.
• The bed was uncomfortable, Couldn't find any vending machines, the cost of a bottle of water in the room was very expensive.

“Enjoyed the stay, clean and the people are very helpful.”

Mar 21, 2008 by Joy from Los Angeles, CA
Overall Rating: 5
Cleanliness:[1] • Staff:[4] • Location:[8]

• The views from the rooms were great.
• The restroom was terrible urine stains were visible on the seat cover.

“The room was not clean to standards. When front desk was called to change the room I was given a hard time.”

Mar 20, 2008 by Jennifer from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Great location and the valet service was terrific.
• Pay internet, pay water, and pay parking.

“Great place to stay - they were helpful with reservations and suggesting leisure activities. Room was nice and looked out over the pool.”

Mar 20, 2008 by Lou from Oakland, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Excellent service and comfort for the price.
• Once you pay the price for the room, watch out for the 4-star incidentals.

“I'm a single dad traveling with 19-month old twin girls. They give me no time and space to get the most trivial and granted things done (like unloading the car or buying a carton of milk on the go).The staff of the hotel must've sympathized with my situation because they made every accommodation they could to "ease" my load. Very happy with my stay here and the only reason I wouldn't return is if I could find a similar experience more "central" to my activities in LA.”

Mar 19, 2008 by Rachelle from Fort Mohave, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very comfortable very clean, relaxing and calm.
• Only one choice of hotel restaurant.

“Wonderful hotel in a perfect location. Very nice atmosphere inside and out. Very comfortable.”

Mar 16, 2008 by Richard from Lakewood, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great overall location & good choice of restaurants.
• Everything was great.

“Great location for those cruising out of Long Beach or San Pedro. Wonderful staff, nice to have a free shuttle for sightseeing. We would highly recommend this hotel.”

Mar 16, 2008 by Allen from Chandler, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bed & bedding were very comfortable.
• That you had to pay $10.00 for internet connection.

“The room was very comfortable and clean. It was also very convenient to public transportation and the port (we were going on a cruise).”

Mar 14, 2008 by Kay from Reno, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Close to food and entertainment.
• Dirty windows.

“Luckily we found the hotel ok, but the mileage was way off and there must have been parts missing.”

Mar 12, 2008 by Helen from Sacramento, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[10] •

• The view of city was nice.
• The room had dirty carpet.

“It was ok but I would have liked it better if the carpets were cleaned.”

Mar 10, 2008 by Steve from Kingwood, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Nice rooms, good location.
• Shower water pressure low.

“Really nice hotel room for the money. Good locations to the cruise ships, but not a lot to do in the direct area on the weekend.”