User Reviews for Hilton Long Beach and Exec. Meeting Center

Research User Reviews for Hilton Long Beach and Exec. Meeting Center (1-20 of 309)

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Sep 13, 2008 by Lisa from Los Angeles, CA
Overall Rating: 6
Cleanliness:[3] • Staff:[9] • Location:[4]

• Location, bed, pillows.
• Parking ($15), dark not secure.

“Staff was nice and helpful, but the first room tub was clogged with no soap dish (5 star?) the next room had a soccer size stain at the foot of the bed. Parking area for guests is small with a huge valet area. Over flow is directed to the back which has poor lighting for females traveling alone. Also the lot is not secure. Staff did credit me which was appreciated.”

Sep 11, 2008 by Joe from Manassas, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Good location, free metro shuttle, nice room.
• Expensive food and drink. $6.50 bottled water.

“The Long Beach Hilton was a nice place to stay. Our room was clean and well appointed. The staff was courteous and helpful. Food and drink was a little pricy but it was a 4 star hotel.”

Sep 10, 2008 by Rob from Pasadena, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The beds were the most comfortable I have ever slept on!
• The pool was dirty and cloudy. Only thing that ruined it.

“Excellent space for relaxing on a weekend or decompressing while on a business trip. The bar is small, but nice; the gym is well equipped but the pool is small, shallow, dirty and cloudy.”

Sep 9, 2008 by Shyne from Las Vegas, NV
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• I like the elegance and decor. Next to water and nice view from the pool. Comfy bed.
• Parking was not free and very narrow. Room smells bad. Pool only 3ft. Deep, dirty windows.

“Hotel is nice and appealing. Check in was a breeze and they also these kiosk so you can check-in on the computer. We did not like the parking garage, spaces were narrow and parking was expensive. Also you have to pay for wireless which should be complimentary. Restaurants in the hotel were so expensive. The pool was small and only 3 ft. deep, but great for relaxing.”

Sep 8, 2008 by Paula from Kent, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Staff was excellent.
• Windows were filthy, smoke alarm and outlet cover broken. Big safety issues.

“The room was clean and beautifully appointed and the bed very comfortable. The pool was too shallow and there were no pool towels available. The dirty windows, broken smoke alarm and electrical outlet made us think this hotel isn't very well cared for and seemed more like a 3.5 star.”

Sep 3, 2008 by Michael from Tuscaloosa, AL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Late check out was easy to get.
• One morning no hot water was available due to boiler problems.

“Good hotel with very friendly employees.”

Sep 1, 2008 by Ryan from Seal Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The open and spacious hotel lobby.
• No complaints.

“Although situated on the outskirt of downtown Long Beach, it is still in close proximity to all the nearby attractions.”

Aug 31, 2008 by Carole from Prunedale, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[7]

• Staff was very friendly, helpful and prompt.
• Environment catered to business conventions not families.

“Let's face it, this is a Hilton and the building is beautiful. The staff was prompt, courteous and ready to help in every way. I give this hotel the highest score for employees - superb but, the room was black and brown with beige, stains on the carpet - needs an update. The hotel caters to business travelers not families so I can't fault them with that - my mistake.”

Aug 30, 2008 by Mike from San Francisco, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[8]

• Responsiveness of the night manager to address/correct problems.
• Poor housekeeping. Didn't change sheets daily as requested.

“The hotel is conveniently located. However, the linens, towels, furnishings, walls, etc, in the room were worn and in need of replacing, repair, repainting, etc. It felt dirty. Also, there is very limited indoor self parking available - very limited. Hilton offers its guests the option to have the sheets changed daily by placing a card on the pillow. And, even though I placed the card squarely on the pillow each morning signifying that I wanted to have the sheets changed, they were not changed until I brought this to the attention of the night manager. Also the housekeeping staff placed only one washcloth in the bathroom on the first three days of my stay. While the night manager was very apologetic when I brought these and other housekeeping issues about the lack of cleanliness to her attention, there was no attempt on her part to provide any type of restitution for my discomfort and inconvenience, such as offering a discount on the parking fee or free breakfast. I have also stayed at the Westin Hotel down the street from this Hilton on numerous occasions. Long beach has become a convention destination over the years, and sadly, the service and quality of the hotels seems to have suffered significantly from this shift in clientele and target market.”

Aug 27, 2008 by Jennifer from Hermosa Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was clean, loved the furnishings, staff was friendly.
• No mini-bar also no all-night room service.

“Room was super clean, beautiful furnishings, staff was friendly and helpful.”

Aug 27, 2008 by Michele from Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was very clean and orginaized. everyone ws plesant.
• I did not get the queen bed i wanted at first with there help i got it.

“I was very pleased with to Hilton. especially since. I live in the land of hotels, las vegas, Nevada, where the guest is always number1 i have no complaints at all except 1.I could never find my car in the garage, but that really isnt the hotels fault.”

Aug 25, 2008 by Chad from Bend, OR
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[5]

• Nice staff, nice views and comfortable bed.
• No hot water in the mornings, could have been a little cleaner.

“Parking is 15$ a day, no free breakfast, no hot water in the morning. Room was comfortable and bed was very comfortable, staff was nice, the bar was ok, but not a 4star hotel, more like a 3.5.”

Aug 20, 2008 by Lazelle from Chatsworth, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• We enjoyed the view of the California coast and location.
• Didn't like the lack of towels.

“With the impeccable cleanliness of the lobby and the room, there is little not to enjoy about this hotel. The hotel staff was very accommodating and answered all of our questions quickly and efficiently.”

Aug 5, 2008 by Sheryl from San Jose, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[5]

• Valet personnel were great.
• Beds were cheap and damaged. Bad customer service.

“I'm sure there are much better 4 star hotels than this one. We were given a king size bed (which was broken) bed had a slant and hotel would not do anything until morning time. Made for a horrible night.”

Jul 29, 2008 by Paul from San Diego, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[1]

• The view.
• The men and woman at the front desk were absolutely rude and impersonal.

“The Hilton family should spend more time on their hotels rather than their pathetic, waste of a life daughter. All of us customers are paying her attorney fees with these ridiculous charges. $15 a day for parking, $10 a day for internet, way overpriced room service with the food quality of C rated restaurant.”

Jul 27, 2008 by Gary from Westfield, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• The location is convenient to Freeway access.
• It is not convenient to restaurants other than those at the hotel.

“It is not convenient to restaurants or attractions if you wish to walk but is only a short drive. Restaurant parking is hard to finding unless you utilize valet services. Overall good experience.”

Jul 24, 2008 by Kari from Santa Paula, CA
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[9]

• The hotel staff was very accommodating and helpful.
• The non-smoking room smelled like it had been smoked in recently.

“Very nice hotel. Staff was friendly and accommodating. The room was comfortable and clean, but smelled of recent cigarette smoke. Parking and food at the hotel were pricy. Overall it was a good experience.”

Jul 24, 2008 by Janice from Victorville, CA
Overall Rating: 4
Cleanliness:[10] • Staff:[4] • Location:[7]

• Location for on off freeway, decorated room, lobby and entrance, daily grill very good.
• Noisy ice maker, noisy people, parking fees, staff no personality.

“I was ok until the loud ice maker woke me up several times. Stainless Steel buckets need to be noted fill the plastic bags before putting in bucket. Parking should be priced for entire stay or discounted.”

Jul 24, 2008 by Keith from Colton, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Excellent amenities, close to the long beach harbor.
• Daily parking rates were not informed by the front desk.

“This was a fantastic hotel for vacationing. The room was clean and comfortable. I loved the location, it was close to plenty of food, local attractions and places to shop.”

Jul 15, 2008 by Mary from Concord, CA
Overall Rating: 8
Cleanliness:[5] • Staff:[10] •

• For the price it was excellent quality!
• Our room was a bit run down with damaged desk and stains on floor.

“The open areas of the hotel were very nice and represented the Hilton name well. The pool also met our needs perfectly. The room was run down, with stained floors and a damaged desk. It, also, was stuffy. For the price though we were very happy and would do it again!”

Jul 11, 2008 by Mary from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• The hotel was good for price.
• The immediate area was a little questionable.

“This hotel was a good 3 star hotel. The rooms were big enough and the staff was really nice.”

Jul 9, 2008 by Annette from Newbury Park, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[3] • Location:[3]

• The room was clean and the linens were nice.
• They overlooked cleaning my room one day.

“The hotel was short staffed on this particular holiday weekend. It has a beautiful decor and the location is convenient although the neighborhood is not great, but all of long beach is not so great a neighborhood. The beds were comfortable and the linens were good quality.”

Jul 9, 2008 by Melissa from Fairview, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean and comfortable. I loved the decor and the views were spectacular.
• Loved everything.

“The decor was so comforting. The staff was friendly. Parking was convenient. The thing that I will remember was that the beds were the most comfortable beds I have ever slept on. I feel like calling the hotel to find out the exact brand of mattresses.”

Jul 8, 2008 by Sienna from Phoenix, AZ
Overall Rating: 7
Cleanliness:[10] • Staff:[2] • Location:[10]

• I liked that it was clean and the location.
• The staff in the front desk wasn't to helful.

“Overall the stay was good besides the fact that the staff had me going back and forth when it could've been avoided if they would've listened to me better.”

Jul 8, 2008 by Rola from Downey, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• The bed and pillows were very comfortable.
• Room was not very clean and staff did not respond to needs in timely manner.

“The hotel is a good location for the Long Beach Area. The staff is not very professional and does not respond to concerns in a manner that suits a four star hotel. The windows were very dirty on the outside distorting the view. The room was also not very clean, there was an opened water bottle on the desk that was half empty.”

Jul 7, 2008 by Thomas from Carson, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great location, walking distance to Pine St. Restaurants and Bars.
• No appetizers or food in bar area.

“Located on Ocean Bl. 1/4 mile from the Long Beach Pike which has many restaurants, bars and theatres. Also a free shuttle ride from the Queen Mary and other attractions.”

Jun 27, 2008 by Mari from Rancho Cucamonga, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• The bed was comfortable and the bathroom was spacious.
• Our tub did not drain and the remote and alarm clock were missing!

“Overall our one night visit was pleasant. We checked in late (almost 10 pm), but had no problems. Front desk staff was friendly and courteous. I enjoy walking, so the 15 min walk to the Long Beach Convention Center and the Aquarium of the Pacific was not an issue for me. However, there is nothing right next door and the hotel is just in the middle of office buildings. So, there is nothing to entertaining nearby. We tried to visit the bar' keyword tried, because we stood at the bar for about 10 mins we walked away. The bartender stood there counting tips and then right after walked away to join some people at a table to have drinks. There was no one else around and he clearly saw us. The bartender was rude. So, to avoid an argument, we walked away. Our room had no view, because we were on the third floor and our window faced a wall. The room and bathroom were fairly clean. Although, it was bothersome to find there was no remote or alarm clock in the room. I called front desk at 12am to ask for a remote and did not get one until I made a second call and then finally received the remote at 2 am! We were finally going to sleep at around 3 am and noticed there was no alarm clock! But the next morning after our cell phones woke us up, I requested late checkout and I was happy to find that they had a complementary late checkout time of 2 pm. The parking fee of $15/day was not too bad considering you do get in/out privileges. I probably would not choose to stay here again for leisure, but I might for business.”

Jun 9, 2008 by Frank from Avalon, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The pool was heated, clean carpet, good TV.
• Pool was only 3 feet deep, no self parking for free.

“The hotel was great. Very classy, felt like Vegas”

Jun 7, 2008 by Katina from Colorado Springs, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Beds were comfortable.
• Had to pay $15.00 a day for parking.

“This is what you would expect form a 4 star. Very nice and expensive. Water in the room is $5.00 a liter, breakfast was expensive and no one tells you about the $15.00 a day for parking. The room was nice and comfortable. Should have a mini fridge in them.”

Jun 4, 2008 by Kim from Oxnard, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• The pool for my younger children.
• The staff were no help and there were teenagers allowed to run up and down the hall screaming foul language until the early, worse than Vegas.

“The hotel staff failed to extend our stay in the computer system after confirming so on the phone which caused us to be locked out of our room with our small children for 30 minutes and the staff tried several times to help but failed.”

Jun 3, 2008 by Elly from Stockton, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The price was right and restaurants were within walking distance.
• A sorority group created a lot of noise in the hallway during the evening and night.

“Great price, great beds, great service.”

Jun 3, 2008 by Julie from Puyallup, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Large public area, so close to great restaurants and attractions!
• Breakfast was overpriced and poor choice.

“The hotel should have a better restaurant on premises for breakfast and lunch. The other restaurant is overpriced and not one you would take your small children too (very formal).”

Jun 2, 2008 by Gaby from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was clean and beds were very comfortable.
• The door handles to the bathroom were broken, could not lock restroom and sink handles were also broken.

“It was very clean, nicely located and a great ambiance but the specific room we had needed a little maintenance, but nothing too extreme.”

Jun 1, 2008 by James from Hobe Sound, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Staff very accommodating.
• Food at one of their restaurants was poor quality and overpriced.

“Hotel was well appointed and had good amenities however the business center wasn't working the entire time that I was there (3 nights). It was a little in convenient getting from the garage where you had to get an elevator up to a lobby plaza (outside) then walk into the hotel lobby to get an elevator up to your room.”

May 30, 2008 by Tari from San Jose, CA
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[6]

• The decoration in the bedroom.
• The hotel was not clean.

“This is the dirtiest Hilton Hotel I have ever seen. Not deserving of the name. The nice decor in the lobby was very deceiving. You could see pieces of food on the carpet in hallway and in elevator. My room was not cleaned at all so I requested a room change. There was hair all over the bathroom floor and tub. Running the water or flushing the toilet produced a sewer like odor. The other guests were super noisy. Not a 4-star hotel! If this hotel is 4-star then Econolodge is 10-star!”

May 29, 2008 by Sharon from Florence, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It had a great location and it was very nice.
• The restaurant was over priced.

“I would recommend this hotel to everyone it was centrally located. The beds were a little small get the King bed if you are used to a big bed other than that no complaints.”

May 27, 2008 by Emilie from Solana Beach, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Very Efficient.
• Room a bit small. Rest Room not too nice.

“It is a good choice, especially for Long Beach, CA. Several family members were in town for a wedding and we all stayed at different locations. We would stay there again and be very content.”

May 23, 2008 by Roger from Westlake Village, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Grand entrance.
• AC in my room made a loud noise throughout the night and woke me up!

“Really nice hotel with a friendly staff. The rooms were nicely decorated and so was the lobby, but I think the mattresses should be changed and the AC unit needed attention.”

May 21, 2008 by Shara from Fullerton, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great customer service.
• Nothing.

“Great value, great service, great job.”

May 21, 2008 by Patty from Ventura, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Nice clean room and great view.
• Did not designate extra fee for valet parking.

“I enjoyed the Hilton. The room was nice. We had a great view. Everything was clean. A little away from the nightlife.”

May 19, 2008 by Brugan from Irvine, CA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, close to all Downtown activities.
• Signage to parking could be improved.

“Needed a place for one night before leaving for Catalina. The Hilton was a great choice. Friendly staff and a nice room at a great price.”

May 14, 2008 by Carol from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Loved the fitness center, clean, safe, friendly staff.
• Hate paying for parking, hate paying for internet.

“Great health center. I dislike any hotel which makes you pay for parking and internet access. Hotel was clean and attractive, safe.”

May 13, 2008 by Christen from Salinas, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[9] • Location:[10]

• The cozy beds.
• The phone did not work, the outlet near bed did not work.

“We were given only decaf coffee in the room and the coffee pot does not brew correctly, door lock sticks on balcony.”

May 9, 2008 by T from Roseville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, great amenities (i.e. business ctr, restaurant, health club).
• Room service food was a bit cold.

“Would definitely stay there again. Great access to highway, convention center, restaurants, shopping.”

May 7, 2008 by T from Santa Barbara, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Modern, clean, easy to find and within walking distance to restaurants.
• Some of the other visitors.

“Clean and appears relatively recently remodeled. Location is easy to find and is within walking distance to restaurants and harbor. Fitness facilities are much better than typically found in chain hotels.”

May 7, 2008 by Linda O. from Henderson, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff, location, room and bed comfort, customer service excellent.
• All was great no complaints.

“The customer service at the front desk, bell desk and staff, and valet was excellent. Great service and will stay there again.”

Apr 28, 2008 by Lapriece from Chicago, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[1] • Location:[10]

• The hotel was in an excellent location.
• The staff was no help with directions, or any question.

“The hotel was beautiful, the people working were beautiful, but don't ask the any questions because they know nothing at all, but they do know how to transfer your call to another department to dodge responsibility.”

Apr 28, 2008 by Martin from Stevenson Ranch, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Great View of Long Beach.
• Charging $15 for parking overnight.

“Great hotel with good location. I would stay here again without hesitation. Need to get rid of the parking charge.”

Apr 24, 2008 by Todd from Beaverton, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The room was nicely decorated and comfortable.
• No pool.

“Everyone was friendly and helpful. The room was so nice and comfortable. The only complaint is the restaurant outside the hotel (which is advertised within the hotel and does deliver to the room) took forever with the food. The hotel is also located in an ok part of the downtown, but I would never let my wife walk alone.”

Apr 19, 2008 by Terry from Canterbury, NH
Overall Rating: 5
Cleanliness:[4] • Staff:[10] • Location:[9]

• Lobby.
• Exposed disconnected light in the pool - el. Hazard!

“First impression  great room - simple, yet well kept dishes - always poorly washed pool - 1st visit - no towels, 2nd visit - see above great lobby and front desk service! Food above average.”