User Reviews for Omni Los Angeles Hotel

Research User Reviews for Omni Los Angeles Hotel (1-20 of 400)

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Oct 19, 2009 by Dee from Giddings,TX
Overall Rating: 10

• The staff was superb.

“The staff and hotel in general were over the top. We couldn't have asked for anything more. Staying here enhanced our visit to L.A.”

Oct 14, 2009 by Jason from San Francisco,CA
Overall Rating: 8

• Heated swimming pool and spacious bathrooms.
• The rooms were all musty, and had a mildew / mold smell, and expensive parking.

“We had to switch rooms because the first had an intolerable musty smell. The room that we were switched into had less of the smell, but it was still very noticeable. This hotel needs to fix their mold / mildew problem in the carpets.”

Oct 8, 2009 by Gabriela from Arleta,CA
Overall Rating: 10

• Everyone was always there to answer any questions.
• The valet parking, too many cars in drive way.

“I was very pleased with the hotel staff but a little forgetful I had to call to get the key to the mini bar because they did not offer it to me when checking in. We had requested that all the rooms be in one floor but we had rooms in almost all 17 floors.”

Sep 27, 2009 by Tyler from Platte City,MO
Overall Rating: 6

• Enjoyed fresh flavored water in the lobby.
• Staff wasn't very friendly.

“Not as close to staples center as I thought it was.”

Sep 13, 2009 by Donald from Tucson,AZ
Overall Rating: 10

• Hotel staff was very pleasant and the bedding was terrific.
• The unexpected $30 a day parking fee. $10.00 per day Internet fee. Nothing appeared to be complimentary for such an expensive hotel.

“Staff was very attentive and helpful. Our room over looked the California Plaza so we could see the events from our room. The air conditioning was quiet and easy to adjust. We enjoyed our stay.”

Aug 11, 2009 by Eugenie from Benicia,CA
Overall Rating: 7

• Hotel was classy and staff was great. Too bad fire alarm ruined the whole experience.
• fire alarm went off at 1am and we left at 5am because of the alarm.

“We were very pleased with the hotel, staff and location. Unfortunately, the fire alarm went off at 1am on 8/9/09 and we could not sleep in until 10am. We then decided to pack and leave at 5am because we could not get any sleep. Staff (at the front desk) said they would reimburse us for one night for our inconvenience, but never did. To date, I have not received an email reimbursing us for one night.”

Aug 7, 2009 by Elizabeth from Sunnyvale,CA
Overall Rating: 9

• The linen.
• The walk at night from the tram.

“Excellent.”

Jul 11, 2009 by Terese from Walnut,CA
Overall Rating: 8

• Very clean and ameniable.
• The $30 a day parking charge.

“This hotel lived up to the expectations for an upscale hotel. The gym and pool area was useful to me and the rooms were quiet. The bathroom was spacious, where you could take a bath and a shower at the same time, if you wished. There were some drawbacks. Our bathtub filled with water from elsewhere, and the hotel had no idea about that. Room service was a bit sluggish in retrieving the trays (as I saw some tray sit for half a day), the aforementioned $30 a day parking charge and the hotel/bar were badly overpriced for what you got. Still, overall, it was a good experience and I would not mind going there again (if I can get the room at the same rate that I did through Priceline).”

Jul 10, 2009 by Eddie from Cardiff,CA
Overall Rating: 9

• Staff was some of the best
• Waited to long for the meal (breakfast) to get to table

“Great place,staff exceptional,great location”

Jun 23, 2009 by Nellie from Nogales,AZ
Overall Rating: 9

• Car and driver service is superb! free coffee room service.
• Portion of deserts in dining room are tiny and expensive.

“Especially enjoy the complementary
am beverage service for Omni members.”

Jun 22, 2009 by Pam from Fayetteville,AR
Overall Rating: 10

• Service was impeccable.
• Need another restaurant at night besides the one that is open.

“Best service I have ever received from the door man to the maids everyone was amazing and I travel alot!”

May 30, 2009 by Denny from Henderson,NV
Overall Rating: 10

• Very nice.
• Nothing.

“Had great time, great hotel and friendly staff. Would stay there again.”

May 22, 2009 by David from San Diego,CA
Overall Rating: 10

• Great location, super clean, very upscale, and incredibly helpful staff.
• Nothing.

“The Omni is a great hotel in downtown L.A. with easy access to freeways. It was quiet, clean, very comfortable and the staff
was amazing.”

Apr 21, 2009 by Leeann from Chino,CA
Overall Rating: 10

• It was centrally located, beautiful, clean, and had a great staff!

“I'd def stay here in the future. It's a nice hotel on the expensive side, but thanks to Priceline, my friend and I were able to afford it. This is the nicest hotel I have ever stayed in. It was a great experience.”

Apr 20, 2009 by Aaron from Renton,WA
Overall Rating: 10

• Room is large and clean, quiet and premium
  TV channels.
• Bathroom doesn't have ventilation.

“Nice friendly staff. I can hardly hear noise from outside which is very quiet and relaxation. Parking attendants are very nice and reliable. I'd stay at Omni again for my next trip.”

Mar 26, 2009 by Mary from San Francisco,CA
Overall Rating: 9

• Fresh fruits and fruit flavored water for guests in the lobby.

“Very clean with attentive and friendly service.”

Mar 12, 2009 by Kim from Courtenay,Canada
Overall Rating: 10

• Clean, classy and beautiful.
• Pool was small and smelled of chlorine.

“Beautifully kept rooms, gym adequate, loved the yummy lemon-lime or strawberry, raspberry, blueberry water in the lobby. It totally melt our needs.”

Mar 2, 2009 by George from Lindsay,CA
Overall Rating: 10

• Great staff, complimentary room coffee served in room in morning.
• Locked doors early.

“Excellent.”

Feb 18, 2009 by Ray from Rverside,CA
Overall Rating: 10

• Staff welcoming and helpful.

“Hotel location excellent in relation to Disney Hall next door to MOCA.”

Feb 16, 2009 by Doug from Kennebunk,ME
Overall Rating: 9

• Cleanliness, comfortable, friendly staff.
• Parking.

“Very nice upscale hotel in downtown LA- would stay there again.”

Jan 5, 2009 by Genevieve from Beaverton,OR
Overall Rating: 10

• The staff assured us that we get the fine treatment. And they did.
• There was nothing I didn't like.

“I traveled with my adult son and the accommodations were great. We had twin beds as requested. The hotel was within walking distance of some museums and several other places of attraction. The main arteries for travel were also easily reached. I liked the proximity to Broadway Street. Especially beautiful was the view of the park below our window on the south side. Off street parking was also close to the hotel.”

Nov 19, 2008 by Denny from Garner,IA
Overall Rating: 7

• Beautiful hotel with nice architecture and decor.
• Location is horrendous. Absolutely nothing within walking distance.

“Hotel is perfect if you have a business or other event. Facilities are very attractive and has all of the amenities. Horrendous location. Absolutely nothing within reasonable distance of the hotel. If you are a business traveler with a reason to be downtown and no desire to leave the hotel, by all means stay here. If you are looking for a place to stay to check out the downtown area, stay elsewhere. Plan on spending 50-75 for a cab ride to/from LAX, and there is no place other than room service to get a soda after dark.”

Nov 19, 2008 by Gary from Laguna Beach,CA
Overall Rating: 7

• Friendly front desk staff.
• Service at the hotel restaurant was very inattentive.

“Good location with easy access. Friendly staff. The fine dining restaurant. I
found the food (the one menu item I did find appealing) to be flavorful and well presented but the overall menu choices were an odd mixture of French and Asian influence, most of which sounded very unappetizing. This critique applies equally to the dessert menu. The final straw was the strikingly inattentive service.
I would never eat there again. The coffee and amenities shop called Morsels, was woefully supplied with food the morning we checked out hoping to get a quick bagel and coffee.
Overall, I'd probably try a different hotel my next time in downtown.”

Oct 27, 2008 by Andy
Overall Rating: 9

• Location next to California Plaza was nice.
• Valet-only parking.

“Very nice hotel in downtown LA. It is just a block from the Disney Concert Hall and adjacent to the Museum of Contemporary Art.”

Oct 23, 2008 by Anthony
Overall Rating: 7

• Great views, good location, clean, comfy beds.
• Dated furniture, virtually no lobby space, ridiculous parking rates.

“Not a 4 star in my opinion. 3.5 star is more accurate. The hotel is a lovely, spotless facility in a good downtown location. However, the interior of the hotel leaves much to be desired as far as space, activity, and decor.”

Oct 20, 2008 by Mark
Overall Rating: 9

• Good downtown location and attentive customer service.
• $30 per night for parking.

“It is a great place to stay if you are looking for a hotel downtown. The staff was attentive and polite.”

Oct 9, 2008 by Barb
Overall Rating: 10

• The services available as part of their guest program - complimentary internet and morning juice/water.
• I thought the parking cost was high, and staff didn't mention a cheaper alternative a couple of blocks away.

“I was very pleased with my stay at this hotel. The room was comfortable and clean. The location was convenient for me who was visiting as a tourist and had a car. I wish I had known about the cheaper public parking lot down the street, but their valet service was quick and convenient. I'm a member of their select guest program and received complimentary internet and free juice/water delivered to my room in the mornings - both very nice pluses. Only negative I have is that my room service order was lost one evening, but when mentioning it at checkout, the staff member apologized and discounted me the breakfast I had that morning.”

Oct 8, 2008 by Hiba
Overall Rating: 8

• Staff friendliness.
• Parking was a nightmare 30$/night.

“Great hotel in a great location in downtown. Very friendly staff and comfortable rooms. The major problem with this hotel is parking. Only valet parking in the hotel and costs 30$/night.
”

Oct 5, 2008 by Dave
Overall Rating: 9

• The complimentary coffee and juice served to your room.

“Very nice in all aspects.”

Sep 25, 2008 by vicky
Overall Rating: 9

• Great hotel to stay at if you are going to a Dodger game.

“Nice hotel and staff is very helpful. They have a car that will take you up to three miles with no charge, but public transportation is every where. Take the fly away from the airport and it only cost $3.00.”

Sep 7, 2008 by Rep from Westerville, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• All around, a very nice hotel.
• Did not take requests for room (king bed, non-smoking) until check-in.

“The hotel is very nice with a good staff and well appointed rooms. It's a bit of a hike to the convention center, especially at the end of the day because it tends to be uphill going back to the hotel. But overall, it's a nice hotel with a very professional staff. And they have Chimayo on tap.”

Aug 24, 2008 by Renato from Elk Grove, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was very nice, clean. Great view. Good restaurant.
• Internet fees were expensive. prices at gift store were expensive.

“I was very happy with my stay. The room was nice - very spacious, comfortable bed, great view overlooking the MOCA and hotel's garden. The exercise room was newly renovated. It was clean, had good equipment. Overall a nice stay at affordable prices at a really nice hotel.”

Aug 24, 2008 by Mary from Silver Spring, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location near USC and walking to site seeing.
• Hotel was overbooked first night and had to sleep on a sofa bed, smoky smell in carpeting.

“Great location, friendly staff but not up to standards. I was late checking in, the hotel was overbooked and thus I ended up in a parlor room with sofa bed (which did have a great view). I was provided with breakfast vouchers for the inconvenience. No coffee pot was in the room, I called it was brought to me without coffee cups. Next night I was given a business suite which was better. But I was tired when I came in, had to stop by for the new key, got upstairs and realized they'd forgotten to give me the key to the minibar. These little things can make a big difference.”

Aug 14, 2008 by Esther from La Quinta, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location and cleanliness.
• Fee for web access.

“The hotel was clean and the staff was very nice. The hotel was a short drive to all the locations that I was visiting in Los Angeles.”

Aug 14, 2008 by Janice from Carlsbad, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The lap pool was the best and the restaurant where we had breakfast was a very cordial and relaxing experience.
• We appreciated the small refrigerator and microwave in other hotels where we have stayed.

“Very nice - cordial staff and nice size room.”

Aug 14, 2008 by Briana from North Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• They provided a courtesy car that dropped us off and picked us up anywhere within 3 miles of the hotel!
• One night there was loud music and applause coming from outside.

“Excellent service and a clean, beautiful hotel! The courtesy car the hotel provided was extremely helpful in getting us around downtown LA. Overall, we had an excellent experience and would love to stay at this hotel again.”

Aug 8, 2008 by Colette from Chantilly, VA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• Nothing.
• Terrible staff including management.

“I would never stay at this hotel again. They provide horrible customer service and don't go out of there way for guest. This hotel is not a 4 start hotel by any means.”

Aug 7, 2008 by Chris from Bellevue, WA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[7]

• Very nice common areas.
• Our room was shoddy. The carpet was pulled up. Bad.

“We were very disappointed. The carpet really needed to be replaced. The molding was falling off the ceiling. It was in to way a 4 star experience. Three star hotel at best!”

Jul 31, 2008 by Sam from Palm Springs, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Public spaces, exercise room.
• Room is worn & needs refurbishing.

“I've stayed there several times & it the rooms have experienced a gradual deterioration over the years. 3 years ago this was a 5 star hotel, but not any longer. The location is excellent if one needs to be downtown in LA.”

Jul 29, 2008 by Spyyyyyke from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Staff accommodated my room.
• Price of parking was outrageous.

“Good location if you have business or activities downtown. Had standard room which was quite large. Very comfortable bed. Attractive amenities. But only hotel parking available was valet parking for $32.00 per night! Less expensive lots within a block or two.”

Jul 27, 2008 by Kit from Brooklyn, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• The staff was very friendly and helpful. The rooms were roomy and the beds were comfortable.
• The location is not the most convenient.

“This was my first stay at the Omni hotel. The friendly and helpful staff made it an enjoyable experience. Check in was quick and easy. I forgot my toothbrush at home and someone brought one to my room minutes after a call to the front desk. Front desk staff also provided maps and useful information for getting around the city. The room was large and roomy. The beds were clean and comfortable. The bathroom was huge and had a stall and a tub. Overall it was a great experience. I will return for another stay and will recommend to friends and family.”

Jul 18, 2008 by Jeff from Corona, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[7]

• Service.
• It was not a up to date hotel. The room was old and worn.

“I was disappointed, I expect more out of a four star hotel. The hotel staff was friendly, but the room was old, worn, non modern furniture and horrible shower.”

Jul 16, 2008 by Mike from Tampa, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Salt water pool was nice and gym was excellent.
• Valet parking was a little steep.

“Located in the heart of downtown LA offers a nice getaway from the everyday.”

Jul 12, 2008 by Jack from Sterling Heights, MI
Overall Rating: 3
Cleanliness:[5] • Staff:[1] • Location:[8]

• The location.
• The staff could not care less about your happiness. It's all about the money. And when they screw up. Well that's your problem.

“Stay away from this place. The staff only cares when you bribe them and even then it's not enough. When they screw up well that's a different story. All of a sudden it's not only your problem but you get a whole line about how the care but they cant help. Please think twice about this place. I've stayed at motel 6's that were better. You've been warned.”

Jul 11, 2008 by Denise from Phoenix, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great Location, close to all Downtown venues.
• Decor is a little dated. Needs some updating.

“Staff was very friendly, helpful and courteous. Location is fantastic. We enjoyed our stay very much.”

Jul 10, 2008 by Marcia from Simi Valley, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Beautiful public areas. Staff, all seemed to want to help in any capacity!
• Parking costs were too high!

“Beautiful lobby and common areas. Rooms are nice and spacious. All staff wishes to accommodate your every need. If you are a leisure traveler, beware. Lots of the shops/eateries close early during the week and close completely on the weekend! But if you are willing to walk a little, you can find something. All in all a very nice stay. Only downfall was the parking fees.”

Jul 2, 2008 by Victor from Ontario, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room, the staff, cleanliness, the help with car.
• The price of your cocktails (a shot of Jack) $10.00 WOW.

“Overall comfortable and yes very romantic I will return someday.”

Jun 30, 2008 by Matt from Bellaire, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[4]

• Elevators were fast.
• In serious need of updating.

“This is not a 4-star facility. Staff was friendly and hallways and rooms were quiet - though likely because occupancy was low. Finding food or drinks outside of the hotel required walking 1-5 blocks, and selection is limited.”

May 24, 2008 by Damian from Bellingham, WA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was great.
• Only parking choice was valet at 30 dollars a day.

“Great hotel, location, and nice staff. Pool is very sallow (3 feet 8 inches). Only real draw back is there is no self parking. Valet is sort of pricey at $30 a day though being downtown you expect to pay for parking so it's a mild increase in cost.”

May 23, 2008 by Sally from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Prompt valet service.
• 30 dollars a night for car is to much.

“Enjoyed our stay.”