User Reviews for Marriott Los Angeles Downtown

Research User Reviews for Marriott Los Angeles Downtown (21-40 of 329)

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Jul 28, 2008 by Steve from San Diego, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great downtown location. Walk to everything.
• Paying for parking, no AV plugs on TV's for DVD player or XBOX game station.

“Very nice hotel, full featured. Picky negs: TV's don't have AV plugs. I had kids with XBOX; they were out of luck. Didn't like the charge for parking and the daily charge for internet usage. B-Motels don't charge for these services.”

Jul 28, 2008 by Angela from Seattle, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Clean and conveniently located to restaurants, attractions and freeways.
• Difficult to gain access to internet and phone. Access should have been handled at check-in.

“My room was clean, spacious with good view of the city. Despite busy roads below I never heard traffic. I had a hectic schedule and it was fantastic to sink into my comfortable nearly luxurious clean bed each night.”

Jul 10, 2008 by Sotiris from Phoenix, AZ
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[5]

• The gym was really nice. New equipment.
• It was $16.50 a day to have the privilege of parking at the hotel.

“Staff was very friendly.”

Jul 9, 2008 by Debra from San Diego, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• The bed and the pool.
• No public parking, pool was not heated.

“With the exception of the parking (valet only, didn't know about it ahead of time), the overall experience was excellent.”

Jul 2, 2008 by Erin from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Clean, nice room, great view.
• High parking fee.

“My hotel room was nice, quiet and clean. Furnishings were up to date. Better than expected!”

Jul 2, 2008 by Karen from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location for us because we attended a concert at the Greek theatre and we did not want to drive all the way home to San Diego that same night.
• It was hard to figure out how to turn the bath water on.

“All except the bath water and also we could not self park other than that our experience was wonderful!”

Jun 30, 2008 by Claude from Greenwich, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pillows.
• Paying for online access is really, really tacky.

“When I arrived (at 3 am), I was told that there were no rooms available, with an offer to find me another hotel within 45 minutes drive (they found a room in West Covina, whereas my original room was in downtown LA). I had a meeting in the morning, so this was a ridiculous, preposterous, absurd, insulting option. I elected to stay in the hotel lobby until the cleaning crew arrived at around 7 am. But, I had to come up with that solution myself and this was only because of my positive attitude. Another person would have gone wild. Luckily, because of my decision to stay (and sleep on a couch in the lobby, essentially), everything worked out just fine. They threw in a free breakfast, which was nice. But I hope I never, ever have to suffer that kind of humiliation again. I've never, ever had to do that with any hotel anywhere, ever! Thank you. All's well that ends well.”

Jun 30, 2008 by Roya F. from Santa Ana, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[7]

• Good location.
• Noisy HVAC units - clanking, blowing.

“The hotel is in a good location downtown, but charges a mandatory valet fee of $16.50. It's within walking distance of many downtown destinations. The room we were given overlooked the hotel's large gravel Porte cochere, but I could see a bit of the Disney Hall peeping out from behind a building, so I called the front desk and asked if I could have a room with a better view. I was told I did have a room with a good view. I didn't feel like arguing, so I settled for it. Part of the HVAC system was along the windows, and as the morning sun heated the windows up, the metal of the unit clanked and clicked, which made sleeping difficult.”

Jun 4, 2008 by Steve from Newport Beach, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[8]

• Good location, friendly staff, nicely appointed rooms, newly updated bathrooms, nice staff!
• Wish they would have a more casual/less expensive place to eat (snack bar) burgers/fries.

“I love the staff and it's only a block off the freeway so it's easy to get to and from. Great bathrooms, nice beds and cool views!”

May 30, 2008 by Colleen from Gilbert, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Close to Dodger Field.
• No transportation and everything was closed because of the weekend.

“Our room was a junior suite because they could not put a rollaway in a double room. So we had to upgrade which was nice. Except when we got to the room we were on the highway side and the window would not shut. Other then that no major grief.”

May 29, 2008 by Yvonne from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• Shampoo, comfort of beds and pillows.
• Not kid friendly enough.

“Located in a perfect location for either business or pleasure. Clean with goose down pillows and upgraded mattresses.”

May 28, 2008 by Brittny from Santa Maria, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to dodgers stadium went to dodgers game.
• Did not have baby changing stations in the lobby restrooms which many women need and are very rare.

“The hotel was beautiful and had wonderful views from the room. The only thing that I would suggest would to be not charge for parking and to make sure that the refrigerator work in all of the rooms as well as having a free continental breakfast.”

May 20, 2008 by Sandra from Toms River, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Room very clean and comfortable, including the bed.
• That having a fridge in room cost an extra thirty (should be included).

“Good location if you want to stay downtown, and everything else was fine--room amenities and cleanliness/comfort. A nice refuge from the heat wave. Don't have any complaints.”

May 20, 2008 by Sidney from Fresno, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very nice for the price.
• You must pay for inter-net access.

“Very nice, very friendly, nice views of the city.”

May 17, 2008 by Denise from Concord, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The common areas were plentiful and nicely furnished.
• The toilet float mechanism failed causing us to call for help.

“This hotel is in a good location, but can be tricky to find because of surrounding one way or limited through streets. Parking fee is very reasonable for the area. Staff is excellent and helpful. I was very pleased with my stay and hope to be a guest again.”

May 14, 2008 by Sally from Long Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice layout.
• Nothing.

“Liked it better than other Downtown hotels I have stayed at.”

May 8, 2008 by Mohan from Stamford, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Great price, good location, nice design, ample sized rooms.
• No dedicated concierge, no airport shuttle.

“This is a great hotel! It is conveniently located in downtown LA with easy access to the subway. The design of the hotel is very nice and the room/bathroom have sufficient space. Overall, I was very pleased. The only issue is that the hotel does not offer a dedicated concierge. The staff struggles a bit when helping in leisure/travel related areas; nevertheless, they are typically able to meet most requests.”

May 6, 2008 by Ava from West Chester, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Clean, convenient, grand looking.
• They nickel and dime you for everything. Internet cost me $10/day, no breakfast.

“I really liked the hotel, it seemed fancy, clean, etc. The main problem was that they nickel and dime you for everything. Wireless internet cost me $10/day which was annoying. Also, there was no continental breakfast. I felt they were often trying to sell me stuff. This is fine if you're on a company paid trip, but irritating if it's out of your own pocket. Overall, though, I very much enjoyed my stay at the Marriot.”

May 5, 2008 by Craig from Washougal, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[7]

• Nobody likes paying to park and for internet, do they?

“Nice place, too bad everything is crazy expensive. If you park a car and need it in the morning, it can be a hassle with the valet-only parking. Very friendly staff, and delicious albeit expensive dinners. Can't be beat if you're working downtown, easy commute!”

May 1, 2008 by Diane from Colorado Springs, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Lobby was gorgeous, staff very accommodating.
• Back porch restaurant a little slow with service, food good but not really good.

“Great location in Downtown L.A., beautiful lobby, spacious clean room, super comfy bed, staff excellent.”

Apr 30, 2008 by Lisamar from Long Beach, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The front desk service was exceptional!
• Checked in straight from work, had some cold cuts to place in fridge: fridge not working-no plug to plug in!

“Great central location, helpful and courteous front desk staff, nice room with comfy bed/linens, timely delivery of room service meals! Overall, a great experience!”

Apr 30, 2008 by Kelly from Rancho Cucamonga, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice rooms and common area.
• The walls were thin and could hear the rooms next door through the adjoining door to rooms. Need thicker doors or insulation between them. Big issue.

“Except for the noise of the adjoining door between rooms. It was a very nice stay overall. I will try this location again, but if I have the noise issue again I would really rate it low next time around.”

Apr 24, 2008 by Alex from Vallejo, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great place to be in Downtown LA.
• Not even one Spanish TV channel is in the line up!

“Can not believe that not even one Spanish TV channel is within this hotel's cable system.”

Apr 23, 2008 by Brenda from San Jose, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[2] • Location:[6]

• Location.
• Valet was rude and the staff were not friendly.

“Kind of expensive for a upscale hotel with bad customer service. Their valet are slow and when you comment them to go faster they clap to mock you.”

Apr 17, 2008 by Nancy from Tallahassee, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Bed was comfortable and room was clean.
• The extra charge for wireless internet by the day.

“I was pleased with the hotel but having to pay extra by the day for internet access is unreasonable and for this reason I would stay somewhere else.”

Apr 16, 2008 by Laura from South El Monte, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Privacy.
• Needs Updating.

“Everything was good including the service and location. Didn't have a fridge in the room. Overall nice place to stay at. Some great views of the L.A. Skyline.”

Apr 15, 2008 by Lois from Oakland, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, wonderful views, great location, great staff.
• The lotion and soap was very, very highly scented. Too smelly.

“This hotel was directly across the street from a 4 star but the room was bigger and nicer than the one I had had at the other hotel on a previous stay.”

Apr 15, 2008 by Luis from N. Las Vegas, NV
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Friendly service.
• The cost to park, 25% of the hotel cost, a little high.

“Good service and a friendly staff, but again the parking cost was too high, and as a guest you had no other choice but to pay it.”

Apr 9, 2008 by Nathan from Dallas, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice atmosphere, nice facilities.
• Expensive parking, internet should be free.

“I love my experience in this hotel.”

Apr 7, 2008 by Jo A. from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Loved the lobby's decor and artwork!
• Service in the bar was less than attentive.

“Easy access to the freeway but without the noise. Loved the decor and artwork in the lobby simple but very attractive. The room was very nice and particularly loved the bathroom good lighting and plenty of room. The bar/cafe was crowded but, even though we were seated at the bar, the service was a bit lacking (otherwise the service was excellent). Overall was very pleased and plan on staying there again when attending another athletic event.”

Apr 6, 2008 by Suresh from Kings Park, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pleasant attitude of front desk.
• Did not include am breakfast / coffee.

“Excellent views, very clean, I will stay again.”

Mar 27, 2008 by Lex from Irvine, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very good quality room.
• Room seemed like it had previously been smoked in.

“Very nice hotel, good location, excellent bed and sheets. A bit old on the TV and some furniture but overall very good.”

Mar 25, 2008 by Cp from Phoenix, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Nice.
• Front desk girl was not very clear/helpful.

“I would come again.”

Mar 19, 2008 by Julio from San Luis Obispo, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[1]

• The heated swimming pool and the environment.
• Valet parking neglected my car.

“There was an incident where I was lied to by valet staff stating that they were getting my car. My keys were hanging in their office and I would have been waiting there even longer than 20 minutes if I would not have said anything. I felt that just because I had a beater car that I was being neglected. Everybody else had fancy cars and they got their cars very quickly. I did not tip valet for my whole stay. Somehow, I felt like I was treated differently because I did not pay as much as those rich people that came for the PAC 10 event. I'm never going back there.”

Mar 19, 2008 by Juan from Oceanside, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was nice and noise proof. Didn't here neighbors.
• Refrigerator didn't work and they should upgrade TV's.

“Overall my stay here was great. Room was clean and beds were comfortable.”

Mar 14, 2008 by Rainer from Fairfield, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The lighting in the bathroom is far above average. The beds the most comfortable.
• Only valet parking available.

“Top notch city hotel, but the downside is: you cannot shield the street noise totally.”

Mar 10, 2008 by Amber from Oakland, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The beds were extremely comfortable. The pillows were also great.
• I didn't like the shower's water flow.

“My room at the Marriot was very clean. The beds were extremely comfortable. The television in the room was a little outdated. I was unable to connect to the wireless internet, even after paying the ten dollar per day fee and contacting the front desk several times.”

Mar 5, 2008 by Becki K. from San Juan Capistrano, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Ease in check in and fair rate for parking.
• Noise level and parties booked prior, also they did not have the pre- requested 2 beds.

“All in all had there not been an event going from 8-3AM I believe I would say awesome. The event kept me awake from those hours and I had to be up early (6am) so I did not sleep at all. Somehow when there is an event they need to think how to maintain that event and their paying clients should always come first.”

Mar 5, 2008 by Beverly from Fallbrook, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very helpful staff. Easy and quick parking and check-in was very convenient.
• We were on the freeway side of the hotel and the traffic noise was too much.

“We were there for the L. A. Marathon and will certainly stay again if a occasion arises. Last year we were at the Bonaventure and the staff were not nearly as helpful. Check-in was a disaster and parking was horrible. The Marriott was a wonderful experience.”

Mar 4, 2008 by Liliana from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Lobby was very well decorated and welcoming. Room surpassed expectations: spacious, bed incredibly comfortable, bathroom spacious and clean.
• Location was really remote.

“Hotel surpassed expectations. It has a great lobby with incredibly high ceiling, lots of comfortable chairs and sofas, several restaurants and an outdoor pool conveniently located near the lobby. Rooms were very nice! Spacious, very comfortable beds, clean bathrooms and a good selection of channels on TV.”

Mar 3, 2008 by Anne from San Diego, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Nice bed.
• Nothing comes to mind.

“It was a nice hotel. There's not much to do Downtown, but I just needed a place to sleep and they provided that expertly. The location was pretty convenient for getting to/from the highway (101). All in all I was very happy with my experience.”

Mar 2, 2008 by Rainer from Fairfield, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The cheapest luxury hotel I ever booked.
• Rooms might be noisy, only valet parking possible. Furniture quite worn.

“Well maintained hotel with lots of amenities. Public parking on the other side of the hotel is only half as expensive. Comfort of beds above expectation, bathroom with tub and shower cabin, wireless Internet free, tab water good enough for making coffee.”

Feb 28, 2008 by Martin from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• Clean and the food was good.
• We were there with a grandchild and instead of 2 double beds, we would have preferred a queen and a hide a bed.

“Long wait to check in. Very clean room. Food good. Did not like double bed, would have preferred queen.”

Feb 28, 2008 by Neil from Red Deer, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything except for the parking.
• Lack of free self park.

“Excellent experience, very helpful staff, and great accommodations.”

Feb 28, 2008 by Barbra from El Centro, CA
Overall Rating: 9
Staff:[9] • Location:[10]

• The dining room and buffet staff was great.
• Some of the staff did not speak very good English and miss understood questions that were asked and gave wrong information.

“Overall it was an excellent stay and I will stay at this hotel again.”

Feb 27, 2008 by Jennifer from Phelan, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The bed in the room, very comfy.
• The staff especially at the bar were not very friendly.

“Nice place, just needs a nicer staff.”

Feb 27, 2008 by Veronica from Redwood City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the location close to freeways.
• No yourself parking.

“I like the hotel in general, it was clean, specially the lobby, room service people are very friendly and helpful.”

Feb 22, 2008 by Rose from Hacienda Heights, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great customer service; friendly staff; clean and very comfortable rooms; good amenities.
• Parking fee is so expensive! $16.50 a day.

“Typical Marriott excellent customer service; good area; restaurants in the hotel; no smoking; upgrade provided when requested with good pricing.”

Feb 21, 2008 by Shawanna from Bakersfield, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice bathroom, nice view, good location, nice bedding.
• No refrigerator.

“Very pleasant staff was friendly and helpful.”

Feb 20, 2008 by Angel from Davis, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, service is excellent, nice clean rooms.
• Nothing.

“Good location, service is excellent, nice clean rooms.”