User Reviews for Westin Bonaventure Hotel

Research User Reviews for Westin Bonaventure Hotel (1-20 of 1824)

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Jan 29, 2010 by Rosalinda from Goodyear,AZ
Overall Rating: 1

“ I did not like this hotel because the beds were very small and very uncomfortable. No hot water in the shower. ”

Jan 26, 2010 by Larry from Mesa,AZ
Overall Rating: 7

• Bed was very comfortable.
• Decor was really awful.

“I had to pay $30 for parking because the parking lot for the hotel was closed. Had to park across the street -- annoying. Don't know who decorated it, but it was horrible. Everything shut down at 10PM there -- I arrived at 10, tired and hungry with no where to go. Frustrating that nothing at the hotel or nearby was open.”

Jan 25, 2010 by Jim from Sacramento,CA
Overall Rating: 8

• Clean and attractive.
• Very little hot water one morning. Several others in my group had the same experience.

“Comfortable, upscale hotel. The two issues I had were not enough hot water one morning and that the lobby/bar area downstairs was chilly at night. There are no revolving doors or air curtains to retain the heat on cold days.”

Jan 21, 2010 by Sue from Carlsbad,CA
Overall Rating: 9

• Basement lobby shows posters of movies in which hotel starred.
• Breakfast buffet had unripe fruit and undistinguished pastries.

“Fabulous architecture, self contained shops and inexpensive restaurants within the hotel. Towers distinguished by shape and color, but still easy to get lost. Maps on all towers - just follow the arrows back to your color.”

Jan 21, 2010 by Cynthia from Santee,CA
Overall Rating: 10

• I liked the selection of dining and drinking establishments.
• I liked everything about this hotel.

“This hotel far exceeded my expectations. It is probably the nicest hotel I ever stayed.”

Jan 20, 2010 by Sandy from Santa Barbara,CA
Overall Rating: 8

• Nice views, great staff, comfortable & secure.
• Carpets need an update or good cleaning.

“Always enjoy staying here as they are so accommodating and the beds are so comfortable.”

Jan 19, 2010 by Brennan from New York,NY
Overall Rating: 2

• Comfy bed.
• Cold shower, $34 extra per night for parking, $13 for internet (With my own computer), $8 to print off 1 document.

“We set a budget with the hotel and there were a whole lot of extra charges that were not specified that made us go over budget.”

Jan 18, 2010 by Susan from San Clemente,CA
Overall Rating: 10

• Luxurious beds and bedding, robe and towels.
• Clogged sink.

“Very nice, paper left outside my room, great stuff to do around and in the hotel, luxurious.”

Jan 11, 2010 by Tony from Farifield,NJ
Overall Rating: 4

• Noting really.
• Unaccommodating in switching rooms, TV layout opposite wall, dirty carpet.

“I would not recommend the Bonaventure; stay at the Marriott.”

Jan 4, 2010 by Jacob from Honolulu,HI
Overall Rating: 9

• Big bed...which is nice but small room compared to bed size.

“Great hotel, little older hotel but nice place. Rooms are a little smaller than I thought but overall it is nice.”

Jan 1, 2010 by Christine from San Jacinto,CA
Overall Rating: 5

• Restaurants all closed hours before their posted hours.

“Pleasant check-in staff, a toilet that was not flushed in my room, many of the restaurants had closed nearly 90 minutes before they were scheduled to, quick overpriced room service. The lobby and decor left much to be desired. Overpriced parking - $32 for overnight guests! An overpriced hotel which I will never be returning too.”

Dec 30, 2009 by David from Granite Bay,CA
Overall Rating: 4

• The bed and pillows were very comfortable.
• The room was dirty, the tub wouldn't hold water, not fancy at all.

“Our room was not cleaned properly, a previous guest left their hanger in the bathroom, the wall paper was peeling in the bathroom. It was actually gross! Be advised that parking is $32 a night, not including tip.”

Dec 24, 2009 by Ben from Bakersfield,CA
Overall Rating: 10

• Comfortable bed.
• Parking.

“Great hotel! Beautiful lobby and rooms!”

Dec 17, 2009 by Rosanna from Atlanta,GA
Overall Rating: 9

• Location, value, beauty.
• Valet parking fee!

“This is a nice hotel. A little older with old school televisions, however, other than that it is a great property!”

Dec 7, 2009 by Bob from Upper Saddle River,NJ
Overall Rating: 7

• American classical architecture.
• No light in any room was bright enough to read by.

“One of the classic circular tower hotels. Confusing, but interesting. Good views, convenient to all things downtown in LA. Staff is very friendly, helpful, and professional. It is a good business man's hotel. The only thing it really needs is stronger workplace lighting.”

Dec 2, 2009 by Yvette from Calexico,CA
Overall Rating: 6

• Double bed rooms, the beds are too small.

“We ran out of shampoo and did not have extra, had to call the front desk, did not get.”

Nov 19, 2009 by Lee from Mt Pleasant,SC
Overall Rating: 10

• Location.

“Great hotel, located near good restaurants.”

Oct 24, 2009 by James from Thousand Oaks,CA
Overall Rating: 8

• Beds.
• Parking cost.

“Beds were very comfortable and staff was friendly.”

Oct 3, 2009 by Randy from Marion,SC
Overall Rating: 7

• The hotel had plenty of amenities.
• The amenities were sub-par.

“The Westin Bonaventure is a fine hotel for a brief business trip. The basic amenities are suitable for someone exercising, swimming, eating, and shopping in a ulitarian fashion, but not suitable as a luxury or impressive experience. Our two rooms were on the same floor, but on opposite ends of the floor. Both rooms had views of the glass walled elevators, not just views, but nearly close enough to touch. The sound of the elevator could be heard all night and day. As the hotel seems to be a popular stop for the locals, the elevators were in high use for the bars, restaurants, and numerous wedding parties. Again, it was a fine hotel.”

Sep 30, 2009 by Patricia Alvarado from Saugus,CA
Overall Rating: 1

“Not worth the money. Next time will try the Marriot down the street.”

Sep 9, 2009 by Alice from Chino,CA
Overall Rating: 10

• The comfortable bed.

“This hotel is right down the street from Nokia Theatre and the accommodations are wonderful with the bed and the pillow top comfort. It was a great night sleep.”

Sep 7, 2009 by Denny from La Crescenta,CA
Overall Rating: 10

• Convenient to downtown Los Angeles and transit.
• Parking is charged $32 per night. Breakfast is expensive.

“Very nice hotel.”

Sep 4, 2009 by Kay from Warriewood,CA
Overall Rating: 10

• Soft beds, nice room. Nice toiletries
• No free wi-fi

“Good hotel in good location. Check in was friendly and efficient. Satisfied my requests for a room with 2 double beds on a high floor, on the quiet side of the building. I got a nice room that had been renovated. Beds were soft. Appreciated the fridge where I could put my water for cooling.”

Aug 30, 2009 by Sam from Mount Vernon,WA
Overall Rating: 9

• It had lovely views of the city!
• The parking was $35 a night & we had 2 cars.

“The hotel is located in the heart of the business district in LA. As with all Westin hotels this location included the upscale amenities that you would expect. My only complaint was the expensive parking fee.”

Aug 29, 2009 by Jesse K from New Westminster,Canada
Overall Rating: 10

• Parking for guests $32 that's way too much, behind the hotel $9.90

“staff are very friendly & location of the hotel is very conveniently located and in very nice area. So many restraunts in the hotel, vast selection”

Aug 29, 2009 by Joshua from Markham,Canada
Overall Rating: 8

• Room and facilities were nice for the price.
• Valet! It took too long to pick up and drop off the car.

“Overall, cannot complain for the price we paid for the hotel. However, would not pay regular rate stated. But for a 4-star hotel, would've expected more from the hotel in regards to service and facilities.”

Aug 26, 2009 by Nhu from San Jose,CA
Overall Rating: 7

“Everything is good but parking fee is so expensive with $ 32/day.”

Aug 22, 2009 by John from East Point,GA
Overall Rating: 4

• Cool hotel has been in a number of movies and commercials.
• The expense of downtown parking.

“I had requested a 3 1/2 star hotel and the quality of the room was very bare minimum the mini bar had a list on it but nothing in it . the carpets were worn, the lighting was very poor . I ate in the Brewing Co at the hotel the service was substandard. The waiters ignored a couple that sat near me and never went over to their table at all. They finally got up and left. The food was blah and boring with no creativity as well as over priced. The valet seemed to keep loosing my car to the point that it took 20-30 min to get my car several times that I parked there.”

Aug 21, 2009 by Angel from Chicago,IL
Overall Rating: 10

• The newly renovated rooms where comfortable and chic.
• No jacuzzi and a lot of the shops weren't open.

“I absolutely loved it. And I would stay there again.”

Aug 21, 2009 by Josephine from Los Angeles,CA
Overall Rating: 10

• The room is clean and very cozy. Love the bed, it's comfy.

“I will definitely stay in this hotel. Love the free coffee.”

Aug 20, 2009 by Dorothy from Lansing,MI
Overall Rating: 10

• The roof top revolving restaurant.
• The lobby felt humid a little with all of the water.

“Over all review of the hotel. I would stay there again. I love the view of the city from my room.”

Aug 20, 2009 by Ian from Brentwood,TN
Overall Rating: 1

“Smelled of smoke even though it was non smoking. Furniture in bad condition, carpets dirty, bed old. Noisy.”

Aug 16, 2009 by Mike from Santa Barbara,CA
Overall Rating: 7

• the exterior elevators were fun for the kids (32 floors)
• The hotel has a huge footprint. Too big. I got lost several times.

“The hotel is massive in scope and size. The room is well appointed, nice linens etc. Hot water on command which was impressive considering the size of the hotel. Parking is $45 a night, the neighborhood is downtown but felt secure at night. we walked to the Modern Art museum which was nice. overall a good experience, but not really a place for families.”

Aug 13, 2009 by Ash from Santa Clara,CA
Overall Rating: 7

“It took too long to valet park and the parking is expensive $32. Due to the parking situation, it was difficult to also get the car and then leave the premise due to stalled cars in front. The room was mediocre but the beds were relatively comfortable.”

Jul 31, 2009 by Katie from Athens,GA
Overall Rating: 1

• The location and the pool was nice.
• EVERYTHING!

“The first room they put us in had cigarette holes and a huge iron burn mark in the carpet. The cable did not work, the walls were dingy, the bathtub was moldy. It looked like there had been multiple parties thrown! GROSS! I had to ask for a second room which the manager thought was extremely unreasonable and was very rude about. The second room had been upgraded but it still was not that great. Everyone except one person that we encountered at the hotel must have hated their job because they were all RUDE. Even when we asked the housekeeper to leaave more than two towels she was sooo rude. I would not recomend this hotel. I have had extremely good luck with Priceline except for this hotel.”

Jul 23, 2009 by Pam from Santa Barbara,CA
Overall Rating: 8

• Convenient
• No work desk in room, noisy

“Large youth group was extremely noisy in area by pool.”

Jun 24, 2009 by Ed from Coto De Caza,CA
Overall Rating: 3

• Nice view.
• No self park.

“Seemed like a nice hotel. Our room smelled and the carpet was wet. Hallway lite was out. We didn't have time to ask for another room and got back late. Obviously, no one checked this room after the carpet was cleaned.”

Jun 10, 2009 by from Pleasanton,CA
Overall Rating: 10

• Nice comfy beds.

“Big hotel, glass elevators, nice view and good service.”

Jun 3, 2009 by Nicola from Los Angeles,CA
Overall Rating: 9

• Variety of dining choices and comfortable beds.

“Distinctive architecture, interesting lobby and public areas.”

May 30, 2009 by Betty from Escondido,CA
Overall Rating: 10

• It was centrally located, clean, and the price was good.

“Excellent experience.”

May 26, 2009 by Chris from Diamond Bar,CA
Overall Rating: 9

• The lobby and restaurant/lounge was beautiful.
• The service at the lounge was slow and room was a tad dated.

“The hotel was very nice with almost all of the staff being friendly and helpful. The lobby and lounge was beautiful and made it feel so grand and upscale. The rooms were very nice and comfortable but a bit dated. The view from the lounge was AMAZING. You must go if you stay there. As for the service, some of the worst I have every experience, especially for the level of hotel and prices. The place was only half full too.”

May 12, 2009 by Enrique from Pico Rivera,CA
Overall Rating: 8

• No one bothered us.
• Overnight parking is expensive like most other.

“I thought it was adequately priced.”

May 6, 2009 by Marie from Watsonville,CA
Overall Rating: 6

• The bathroom was beautiful and the bed was to die for.
• Unfriendly, room too small, had to walk a mile and half everywhere.

“Hotel is for business travelers differently not family friendly. Parking is outrageous. Hotel is too big and get lost really easy for a 4 star hotel which they say they are the TV was small and had nothing on it. Prices for food was way too high. Who pays $30 for eggs and bacon. Overall I would say I did not get my moneys worth at all.”

May 1, 2009 by Linda from Palm Desert,CA
Overall Rating: 10

• We liked the attentiveness of the staff and the look.
• Sirens in downtown LA.

“We were quickly given a nicer room and treated to complimentary breakfast. The hotel grounds and the room were beautiful. Would like to stay again.”

Apr 27, 2009 by Bob from Long Beach,CA
Overall Rating: 8

• Hotel is surprisingly easy to enter/leave for being in downtown LA. Staff seemed very well trained and all requests were promptly responded to.
• Difficult to find your way around due to the layout of the building(s).

“Room amenities were primitive - paper cups, no coffee, etc., but are in keeping with the sign of the times. The in room dining was average considering the price.”

Apr 21, 2009 by Sam from Asheville,NC
Overall Rating: 9

• La
  prime was incredible. The room was adorable (modern/classy). Great room service.
• Very expensive breakfast buffet. For 2 people, it coasted us over 50 dollars.

“Great Location, Friendly Staff, Incredible Variety of Restaurants, some better then others. Expensive room service/breakfast buffet. The hotel is so huge, it took us 30 minutes to find La prime but once we got there it was worth all the trouble. Incredible food, very expensive (but worth every penny). I would stay here again.”

Apr 17, 2009 by Tony from Los Angeles,CA
Overall Rating: 1

• Extremely noise elevator, can't sleep.

“This is hotel is terrible, noise elevator, feel like sleeping on a train. Expensive parking. Sheets are not very clean.”

Apr 14, 2009 by Michelle from Clovis,CA
Overall Rating: 7

• Comfortable beds, close to convention center.
• Small rooms, small bathroom.

“If you have to stay in downtown LA, this hotel is fine. It's a little hectic and mall-like in the lobby and shopping areas, the rooms are small but the beds are comfortable westin beds. Very easy to get a cab down to the convention center. The pool isn't great, a little run-down last time I was there.”

Apr 13, 2009 by Hanif from Glendale,CA
Overall Rating: 3

• The exercises facilities were very up to date and complete.
• Small cramped rooms that were falling into disrepair.

“The Westin Bonaventure is not being maintained at a 4 star (or even a 3 star) level. The room had collected much dust and there was no ventilation to speak of. Especially off-putting were the stains on the comforters and the shower curtain. Since it was small, there was not much room to lounge within the room itself. The bars and restaurants in the lobby seemed lifeless. Since I was expecting a 4 star hotel, I was deeply disappointed.”

Apr 9, 2009 by Steph from San Luis Obispo,CA
Overall Rating: 4

• The customer service was excellent.
• The rooms are too small, dirty, no fan in the bathroom was miserable.

“The hotel set up makes no sense at all. The rooms are very small and they claim to have renovated the rooms. The carpet was disgusting! The bathroom was pretty gross and there was no fan so that made it miserable after each shower and there were 4 of us in the room so after 4 showers it was a nightmare! The bathroom was way too small and I don't understand how they thought the toilet fit in such a cramped space. The beds are too small to accommodate 2 adults so don't plan on sleeping if you get a room with 2 double beds. There is no food or drink service at the pool are you kidding me? Needless to say our time at the pool was limited. The valet service was way too expensive $32 a day is crazy. To sum it up we will never stay at the Westin Bonaventure again!”