User Reviews for Sheraton Los Angeles Downtown

Research User Reviews for Sheraton Los Angeles Downtown (1-20 of 227)

• Add Your Own Review »

Jun 4, 2009 by Dom from Porterville,CA
Overall Rating: 8

• After reading reviews about this hotel I was a little skeptical however I was totally satisfied for the price I paid. The location was ideal.
• There are hardly any outlets in the room.

“The hotel was in a convenient location, room was clean, lobby was nice, bed was comfortable.”

Apr 13, 2009 by Thomas from Moncton,Canada
Overall Rating: 10

• Easy access to any where you wanted to go.
• Every thing was great.

“Hotel was very clean would stay there again. Love the location.”

Mar 3, 2009 by from Henderson,NV
Overall Rating: 10

• Friendly helpful staff and location.
• Nothing.

“Great location with lots of stuff around. Staff was helpful in telling us about the surrounding area, giving directions and advising us where not to go as far as safety concerns. Room was nice and comfy.”

Mar 3, 2009 by Mike from Lebanon,NH
Overall Rating: 8

• Nice and
  large room.
• The restaurants were not good and often closed which left the hotel bar the only choice.

“No frills business hotel that promises more than it delivers.”

Dec 10, 2008 by Abner from Miami,FL
Overall Rating: 10

• It was clean, the room was spacious and the breakfast was great.
• They do not have 24 Room Service.

“Good hotel for Business Travellers.”

Nov 7, 2008 by
Overall Rating: 9

• Comfortable with polite staff. Great location.
• Parking fees and internet fees.

“The hotel was great. It was nice and comfortable. It was not child friendly at all.”

Nov 6, 2008 by Bill
Overall Rating: 7

• Modern and clean.
• Not much to do in the area.

“Situated within downtown LA the hotel offers excellent value for money.”

Oct 18, 2008 by Dee
Overall Rating: 9

• Good quality bed, nice room and close to MTA.

“The Sheraton staff was more than pleasant and helpful. Our request for two beds, upper floor, away from elevators was met. The beds are extremely comfortable. We liked the location for proximity to Metro line, but at night, it's pretty deserted around downtown LA. Overall, a very pleasant experience. I would stay there again.”

Oct 17, 2008 by Gabe
Overall Rating: 7

• The lobby decor was stunning.
• The doorman/valet was horrible.

“Well our first impression was horrible due to the doorman/valet who treated us very rudely. Apart from that the lobby decor is stunning. Our room was nice with a great view of downtown Los Angeles. The staff was very helpful and apologetic for the doorman and compensated us well.”

Oct 13, 2008 by Paul
Overall Rating: 10

• Very well located near Fisherman's Wharf, very clean, easy access, friendly, upscale but casual.
• Long corridors to some rooms. Small bathroom counters (we had a handicapped room so).

“We found the hotel to be everything that we had hoped for. Great location. If you want to be near Fisherman's Wharf, cable cars, Ghirardelli Square then this is a great hotel. Well priced, clean and friendly. We did not eat at the hotel but it looked like they had a great breakfast buffet ($20). You will not be disappointed.”

Oct 7, 2008 by Nichole
Overall Rating: 0

• The staff was friendly.
• The room was dirty and air condition was poor.

“Hotel lobby had a nice feel and staff was very friendly. Room was dirty and did not meet my expectations. Bathroom was not properly cleaned and air conditioning was not properly working.”

Sep 14, 2008 by Ana from Riverside, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Centrally located in downtown LA, friendly staff, clean rooms.
• The shower was well below expectation. Shower head was very small and the water didn't have enough pressure.

“Overall nice. When you walk in it's very spacious with a full bar by the lobby. The shopping center by the hotel is cool, and there are lots of restaurants for every budget within walking distance. I didn't like the bathroom though the shower head was very small and there wasn't enough water pressure, so you kind of had to stand really close to the shower head to get fully soaked. They also charge you if you want to use their wireless internet. Overall a very comfortable stay if you're not going to be there for more than a couple days. The bed was big and comfy.”

Sep 10, 2008 by Gina from Atascadero, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice.
• Parking fees are awful!

“Parking fees are crazy. But I believe they are at every hotel these days! Other than that - it was great!”

Sep 9, 2008 by Bin from San Marino, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Best location, reasonable price.
• No refrigerator in room.

“Nice to be there.”

Sep 5, 2008 by Chris from Oakland, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Gold membership points.

“Everything I needed right downtown.”

Aug 24, 2008 by Richard from Atascadero, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• They waived the overnight $26 parking fee.
• There was no bathtub in the room.

“Convenient, clean, efficient- very nice all around.”

Aug 20, 2008 by Sharon from Clovis, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Friendly staff.
• No street access into lobby.

“Other than the $26.00 per day parking, this was a good hotel that served our needs. If I were traveling alone, I would not feel safe having to come from the parking lot into the hotel at night after the retail establishments are closed.”

Aug 19, 2008 by Julie from Atascadero, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was very pretty inside.
• No pool or spa.

“It is in a nice location and is very nice inside just needs a pool and spa.”

Aug 19, 2008 by Bob 4. from Mill Valley, CA
Overall Rating: 7
Staff:[9] • Location:[6]

• The hotel was okay but not the 4 star.
• Friendly people.

“Okay for budget business travelers.”

May 12, 2008 by Michelle from Salt Lake City, UT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] •

• Very clean with a comfortable room.
• Staff was not very helpful with answering tourist questions.

“Great location, the hotel is near the freeway and a metro stop. Room was clean and comfortable and the staff was very friendly. My only complaint is that the staff was not very much help with tourism questions, and we had to figure out the metro system on our own.”

Apr 28, 2008 by Lisa from San Jose, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Convenient to the location that I had travel to.
• I did not like the bathroom shower, way too small.

“Overall I had a fantastic stay, I love the view, close to the locations I had to travel to. Otherwise the only thing that I was not satisfy was that the restroom shower was way too small, and the Parking Valet $24 per day I think that was very expensive. I even tip the Valet driver. So that's why I gave this hotel a 3 star rating.”

Apr 21, 2008 by Seema from Katy, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Staff, rooms.
• Room service I ordered dinner twice, no drinks or appetizers and each time the bill was approximately 45-50 dollars.

“Good location, nice for business travelers room service too expensive, towels need to be a bit newer.”

Apr 20, 2008 by Stephen from Paradise, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The best experience was the attentive courtesy of the staff.
• They wanted fees for the use of the wireless internet.

“Everything was clean, and orderly and graceful, especially the courteous staff. The only weakness was their charges for internet access which even the cheapest motel gives customers free. It will keep me from using this hotel again as nice as it was.”

Apr 16, 2008 by Pamela from Redlands, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• Close to the Staples Center.
• No refrigerator in room had to pay for water bottles in room.

“I don't think I would stay there again if Im going to attend a concert at the Staples Center.”

Apr 3, 2008 by Eddie from Palm Springs, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location, updated rooms.
• Bathrooms could be updated a little more but were spacious seemed like valet staff at night had bad attitude with patrons.

“I love staying at this property. It's located in the nice part of Los Angeles high rise. I've stayed here about 4 times already. I love it here.”

Mar 9, 2008 by Brian from Riverside, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great downtown la location. Friendly staff.
• Parking garage is expensive at $22 per day! No refrigerator in room.

“The hotel is an excellent value for the price with the exception of the parking garage.”

Mar 9, 2008 by Juan from Corpus, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location.
• Personnel at desk not the most friendly I have encountered.

“Overall hotel location was great for my business meetings, parking extremely expensive, rooms very clean, great value.”

Mar 5, 2008 by Gregg from Honolulu, HI
Overall Rating: 3
Cleanliness:[9] • Staff:[3] • Location:[9]

• Clean and good location
• Terrible parking/over priced/not a 4 star by any means.

“I was greatly disappointed. Parking is a nightmare with any significant luggage. (It's a long walk). And a parking fee of $22 a night. Lobby more resembles a standard hotel from the 60's than any kind of 4 star hotel. Way over priced for what you get! Crappy, old TV with few channels. Keys didn't work and I had to go all the way down to the front desk again and wait in line. Check-in poorly staffed. The clerk said she was comping my water and then I was charged for it. It was clean and the bed was of good quality.”

Feb 23, 2008 by Tim R. from Temecula, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The personnel (front desk and bartender) were both exceptionally helpful.
• There was nothing I did not like.

“This a fine hotel in a very convenient location. You'll enjoy this one!”

Jan 30, 2008 by Jim from Santa Clarita, CA
Overall Rating: 2
Cleanliness:[7] • Staff:[5] • Location:[7]

• Location,
• Noise.

“Great location for business. Would not recommend for overnight stay. Had lot of traffic, hotel noise throughout night.”

Jan 1, 2008 by Patrick from Markham, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Clean and good located.
• Parking and internet service are quite expensive.

“The hotel is clean and good located. The staffs are friendly and helpful. Room rate is okay but the parking and internet service are quite expensive. Anyway it should be a good choice for business travel but not too good for family holiday.”

Dec 17, 2007 by Nicole from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Love the bar and the beauty products.
• I liked everything.

“Lovely facility. They carry their own line of bath products made for them exclusively by bliss! Convenient access to the city via train and bus. The staff is super friendly and accommodating. Clean rooms. I recommend the Club level.”

Nov 16, 2007 by Luanne from Parker, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very pleasant atmosphere.
• Nothing.

“It was perfect for doing business in the fashion district. Everyone at the hotel was very helpful and gave good directions. I will stay there again.”

Nov 14, 2007 by Don from Fleetwood, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Helpful staff.
• Paying $22 to park.

“Convenient and comfortable.”

Oct 9, 2007 by Evonne from Glen Burnie, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I love the look, the mall, post office, and location. It was convenient to everything.
• Cost of parking on site.

“The hotel is beautiful and inside of a shopping center that includes a Bally's which could be used by hotel patrons. It had shops, a post office, and drug store steps away. I loved my experience at the LA Downtown Sheraton.”

Sep 19, 2007 by Virginia from Tulsa, OK
Overall Rating: 4
Cleanliness:[8] • Staff:[5] • Location:[8]

• The bed.
• No information provided about facilities.

“The hotel does not provide the rooms with information about the amenities of the hotel. We could not find an ice machine/vending machine, workout facility, etc. We had no idea of the dining possibilities or hours of operations for the bar/eating facilities. It cost more to park my rental car than to rent it. I was not provided the double bed/non smoking I requested.”

Sep 6, 2007 by Betty from Phoenix, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Convenient with clean nice rooms.
• We asked for a card table and chairs to accommodate 6 at cards, however, this was impossible for them to meet.

“The hotel is in a very convenient location. The staff was pleasant, although did not go out of their way to help for special requests, such as a card table and chairs as mentioned above. The hotel is very clean and meets 3 star luxuries.”

Aug 23, 2007 by Mario from Reno, NV
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[4]

• Location.
• The room was very warm and the parking was very expensive.

“I will not go back to this hotel. The room was very warm. Someone came in to check the temperature and just stated to give it a few minutes to cool down but nothing happened. Parking was very expensive. We ran out of toilet paper and it just was not a very good overall experience.”

Aug 20, 2007 by Jia from Indianapolis, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location is very good.
• Parking is a big problem.

“Good.”

Aug 4, 2007 by Debbie from S.B., CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Lovely place. Beautiful bedding.
• No hot water in shower at night! No pool! Expensive parking.

“Great place to spend a quick night in LA but with no pool not good for kids. Lovely room with fun city views, and the proximity to mall was interesting (would be fun for longer visit).”

Jul 30, 2007 by Kati from New York, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• Bed was comfortable, and amenities were simple; valet parking was great.
• Hallways and elevator were dirty, and noise between rooms was problematic.

“This is good for a short stay only. Internet access was exceedingly expensive and not wireless. Maybe a problem for business travelers.”

Jul 27, 2007 by Rey from Richmond, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location.
• A bit high for the valet parking at $24.

“This hotel used to be the Hyatt about 2-3 years ago. There were no upgrade to the rooms; it's a great place to stay - highly recommended.”

Jul 27, 2007 by Kimberly from Santa Barbara, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good design in lobby, big rooms, and nice staff, clean.
• Room design was a little tame, would like them to be lusher.

“This is a very decent hotel in downtown la. Good location near restaurants. Nice staff and lobby and rooms. I would like them to be a little less conservative with room design, but otherwise can't complain. Bed was very comfortable. Parking valet was fast and easy. I am not sure what the person was talking about who walked through a dark parking lot? The lot was lit and they bring your car to door.”

Jul 11, 2007 by Jeff from Millbrae, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Huge room? or Was it free upgrade?
• There were a few ants on a table in the room.

“I've stayed at many hotels in downtown Los Angeles. No one ever wants to pay $25+ for hotel parking. This by far was the easiest to find parking on the street. I booked a regular room but I think we got a large suite (2 separate rooms in the suite - 1 bedroom the size of regular hotel rooms, and another room which was the living area, etc.). Front desk did not inform us of this when we checked in, so it was definitely a pleasant surprise!”

Jun 28, 2007 by Maria from Spring Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was great, staff and the room and bed were awesome.

“I think the thing that I enjoyed most was the beds and pillows. I have never gone right to sleep at any hotel. It was the most comfortable experience!”

Jun 26, 2007 by Tom from Montreal, QC CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Lobby and restaurant/bar.
• The bathroom could be better and there was no mini bar.

“Nice hotel with nice staff, decent rooms and very nice common areas.”

Jun 24, 2007 by Sandy from Carmichael, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was very nice.
• We could not get our baby milk put in a fringe without paying 12$ per day.

“I thought the charge for parking was quite steep and the use of a refrigerator for the baby milk was ridiculous that we would be charged 12 a day for that. The rooms were quite small yet clean.”

Jun 20, 2007 by Jack from Hayward, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice rooms and good location.
• None.

“Nice rooms, clean and good services.”

Jun 17, 2007 by W from Sunnyvale, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• Nice staff at front desk.
• No hot water for shower in evening.

“A little far (walking) from downtown locations like Disney concert hall. Hotel in general is nice though a little old and things in guest room are a bit worn out. Worst problem is no water for shower in the evening.”

Jun 14, 2007 by Stan from So. San Francisco, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent room, quiet, good staff.
• Nothing.

“Excellent hotel. One of my most enjoyable hotels.”