User Reviews for Holiday Inn Burbank-Media Center

Research User Reviews for Holiday Inn Burbank-Media Center (1-20 of 281)

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Dec 1, 2009 by Dan from Chicopee,MA
Overall Rating: 10

• Very clean.
• No microwave in rooms.

“Very pleased with the Priceline price and location.”

Oct 29, 2009 by Peggy from Santa Maria,CA
Overall Rating: 10

• The hotel was very clean, and welcoming.
• The parking was a little confusing, but eventually figured out process.

“The hotel overall was very comforting. I was surprised to have had a small refrigerator provided. It was a nice added touch for the traveler including a family. The double size beds are small, regretted to have chosen that room as opposed to a queen bed. But the hotel staff was friendly and the room was very clean. I would highly recommend it to anyone.”

Oct 18, 2009 by Jay from Las Vegas,NV
Overall Rating: 9

• It was comfortable and homey.

“Excellent stay, friendly staff, free parking, over all a great stay!”

Oct 2, 2009 by Denny from Phoenix,AZ
Overall Rating: 10

• The people that worked there were awesome!
• Elevators were kinda slow!

“Great.”

Oct 1, 2009 by Jean from Costa Mesa,CA
Overall Rating: 10

• Beds were very comfortable and the room was spacious and clean.
• No hair conditioner.

“Excellent and comfortable. I would stay there again and it was close to a lot of restaurants and the Burbank mall.”

Oct 1, 2009 by Chris from Palm Desert,CA
Overall Rating: 10

• Parking was great, Room was very clean and quiet (Flat screen in room) I had a wonderful stay.
• There was nothing not to like.

“From start to finish I had a great stay....I was very happy and will return again, Thank you PRICELINE.”

Aug 25, 2009 by David from Danville,CA
Overall Rating: 9

• Conveniently located in downtown Burbank.
• Wished there was a microwave in the room.

“Hotel was pleasant and
great location.”

Jul 23, 2009 by Bobbi from North Hampton,NH
Overall Rating: 9

• Beds were ultra comfortable.
• Having to validate parking and no free wireless connection.

“Hotel staff was very courteous and professional. Business Center was very helpful to us. Wish there had free wireless in the rooms. If there was, we were not aware of it. Room was very clean.”

Jul 5, 2009 by Laura from Templeton,CA
Overall Rating: 10

• The friendly service and parking convenience.
• The quality, it's an old hotel.

“Although the hotel is old, it was very clean with helpful friendly staff, safe area and ample convenient free parking.”

Jun 11, 2009 by Susan from Tucson,AZ
Overall Rating: 8

• Within walking distance of shops, restaurants, malls.
• The fitness room.

“Well maintained, friendly staff. Lots of parking that was validated at the front desk. The rooms were clean and well kept.”

Apr 9, 2009 by Kirsten from Mckinleyville,CA
Overall Rating: 9

• Nice hotel, good location, comfortable bed and pillows.
• A
  little bit of cosmetic damage in bathroom area, some tile issues.

“Comfortable, staff was friendly and the parking was included in the price of the room. The bed was nice and the pillows were just right.”

Nov 10, 2008 by Sergio from San Jose,CA
Overall Rating: 7

• Location and
  room service.
• Elevators were too slow and not working 100%.

“Good location, not far from tourist attractions and close to restaurants, movies and shops.”

Nov 10, 2008 by John from Whitefish,MT
Overall Rating: 2

• Convenient to Burbank Airport.
• Older hotel, room was stuffy.

“Bedding and room were somewhat unkempt I have a Holiday Inn Priority Gold. Bathroom was small with bad lighting. Of all the Holiday Inns and HI Express hotels I stayed in this year, this was the worst.”

Oct 30, 2008 by Karen
Overall Rating: 8

• Very clean; excellent location and walking to shops/restaurants.
• Concierge was rude/un-helpful . TV/Cable system was terrible.

“Very clean hotel, with nice pool and amenities. Walking distance to a great row of shops and restaurants; movie media center near by. In-room cable system was terrible - channels were blurry, no previews of movies, just a long list and very high priced, no way to pause them or change channels without losing the movie! Way too expensive business center / internet access.”

Oct 27, 2008 by David
Overall Rating: 9

• Convenient location, friendly service and
  free parking.
• Only one elevator working, long waits for that elevator.

“Conveniently located 1/2 block from I5. Full service, with free parking facility. Comfortable rooms, helpful staff.
”

Oct 11, 2008 by Lori
Overall Rating: 8

• Free internet and
  parking.

“I stay at this hotel several times a year--mostly because of its safe and secure and central location. The staff is friendly, but there's always something that goes wrong. This time, they failed to connect my telephone (despite several urgent requests).
”

Sep 8, 2008 by Kevin from Brunswick, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, easy parking.
• It costs $8 for 4 minutes on computer and 2 pages printed.

“Only one of two elevators working in the south tower, so we were on the third floor and used the stairs often. Room was clean, but the pillows were miserable. It took until our final night to notice the sign that says you can request different pillows. Parking was free in the parking structure next door. Easy walking distance from many good restaurants and the mall. The pool was small. Though, there were no towels on one trip to the pool. We discovered there are many folks living in this hotel as it is cheaper than rent. I would certainly recommend this hotel.”

Sep 5, 2008 by Evette from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was easy to get to and had other facilities close.
• The first room had sewer water coming up in the bath tub.

“Clean, convenient with a nice staff.”

Sep 3, 2008 by Kathe from Henderson, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• Room was large, bed was comfortable.
• TV sound terribly distorted. Furniture very outdated. One elevator out of order.

“If you want a large room with a comfortable bed and location close to shopping this is good. However, be ready for very outdated furniture, carpet in hallway was being dried with a large fan, one of two elevators was out of order. Nothing romantic about this place. Needs a major overhaul. I wouldn't rate this higher than a 2 1/2 star although I asked for a 3 star hotel.”

Sep 3, 2008 by Garrett from Visalia, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, friendly staff.
• Room had slight smoke smell.

“Great hotel, located near restaurants. Staff was amazingly courteous. Would definitely recommend to others.”

Sep 3, 2008 by Laurie from Anaheim, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Located within walking distance to numerous restaurants and shops.
• The room was very stuffy and some of the other guests were unruly.

“I couldn't ask for a better location in Burbank. Parking is free for guests which is always a plus but it was missing a few things, namely a computer with internet to use in the lobby, etc.”

Sep 3, 2008 by Anne from San Diego, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Helpful, friendly staff and clean, comfortable rooms.
• One for the elevators was out of service and other elevator was slow.

“Convenient location, comfortable rooms, friendly staff. I would definitely return and recommend to others!”

Sep 2, 2008 by Tom from Santa Maria, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was wonderful. Even the bellboy helped me at the brochure rack.
• The pool towel rack was empty and it took two requests to get more towels.

“Facility is well maintained and pleasant. Room was modern, clean, and well appointed. All staff was friendly and helpful; housekeeping, maintenance, front desk, concierge, restaurant. Well, except for the Sullen High School girl in the gift shop.”

Sep 2, 2008 by Janine from Poway, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Wonderful staff, very helpful & friendly.
• I have no negative comments.

“Very friendly and helpful staff. Convenient location. Comfortable beds and pillows. They brought up toothbrush, toothpaste, razor and shaving cream for my son who had forgotten his & were so nice about it. Also, we got a welcome call from the manager asking if we needed anything and arranging a wake-up call for us (which included the local weather). A really good place to stay for a business traveler or to be near the Burbank Airport. Not fancy, but very nice & clean.”

Sep 1, 2008 by Cb from Pismo Beach, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[6] • Location:[8]

• Close location to getting on/off I-5 interstate.
• The rooms are a dump and very noisy (windows).

“Upon checking in, I was told that my room was next to the elevator, it turned out to be a room that was in a small lobby off each elevator, the only room not in an actual hallway. Upon walking in the room, I noticed how noisy it was and discovered that the noise of the freeway was so loud, I thought I had just checked into a Motel 6 next to a freeway. At first I thought the window was slightly open, unfortunately it was not. After going back down to the front desk, they put me in another room that was 'sure to be quite'. It was at the back end of the hotel at the end of the hallway, another room right next to the elevators. When I entered it, I noticed that the chair ottoman was stacked on the chair, the carpet was not only dirty, but it had stains all over it. When I got to the window I saw an air-conditioner half way removed from the window with the power cord unplugged and resting on top of it. Obviously this room was not rentable and the staff did not have it marked down as such. At this point I went back down to the front desk and since they did not have any other non-smoking rooms, I asked just for a nice clean, quiet, smoking room. After checking with the shift supervisor, the front desk clerk said they were putting me over in the executive suites tower, albeit a smoking suite. When I got off the elevator, the smells of smoking and who knows what else about floored me. I went down and into the room/suite and found a clean, but smelly suite. It came with a kitchenette and again, looked like something right out of the early to mid 1980s. This was worse than a full disappointment. It is anything but a '3-Star Upscale' hotel. It has the potential, but would need a full remodel to get there.”

Sep 1, 2008 by Nv from Wichita, KS
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Neat and clean. Nice hotel.
• Not much. The bathroom wasn't as clean as we'd wish.

“Nice hotel, simple. Not anything extravagant or fancy, but neat and nice and does the job for someone who won't be spending a ton of time in the room.”

Aug 30, 2008 by John from Nashville, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location and free parking.
• Hallways were not so clean and fresh.

“Adequate and convenient but not quite upscale as I had hoped.”

Aug 30, 2008 by Joyce from Concord, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff very helpful, maintenance fixed squeaky door.
• Smokers in non smoking floor told front desk.

“Our stay was very pleasant. Travel with teen boy, needed special room, he loved it. Staff tried very hard to get close rooms. Upgraded room to accommodate our needs.1st night bath door squeaked woke up spouse. Saw maintenance man in, I asked him to fix - he got right on it That eve no squeak. Loved restaurant staff-(esp... hostess) we came in late 1st eve, they were closing, we were hungry, they cooked and made us food to go. NEVER made we feel like we were putting them out in any way. Hotel was very clean, rooms, bathroom, and halls. Plenty of helpful friendly staff. Maids were sure to greet you passing in the hall. I would go back no hesitation.”

Aug 24, 2008 by Peter from Warren, NJ
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[5]

• Price.
• White refrigerator in room and no room safe.

“A multi story motel.”

Aug 24, 2008 by Jeri from Coeur D Alene, ID
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[10]

• The downtown location let us walk everywhere.

“Average hotel for amenities. Great location with movies, shopping and good restaurants within easy walking distance.”

Aug 23, 2008 by Michael from Livermore, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• The location.
• The age; it's like a relic from the 1970's.

“A stay at the Holliday Inn Burbank is like taking a trip back in time to the 1970's and remembering why we were so eager to leave that decade behind. It is in serious need of a makeover. The corridors have an odd smell to them, and the rooms, while relatively spacious, are dark. This is a 2-star hotel that suffers from the delusion that it's a 3-star hotel.”

Aug 21, 2008 by Anna M. from Redwood City, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• It was conveniently located near a cute downtown and mall.
• The full size beds were really uncomfortable, I had to call twice for towels for the pool.

“The decor is really outdated, the full size beds were really uncomfortable, two queens would have been better. The restaurant was very nice.”

Aug 20, 2008 by Amy from Santa Ynez, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[8]

• The location, room service was good and reasonable.
• Not so clean.

“It's ok, just ok.”

Aug 20, 2008 by Aubrey from San Jose, CA
Overall Rating: 5
Cleanliness:[2] • Staff:[3] • Location:[6]

• It had a king sized bed, and our lights worked.
• They put us and our friends on different floors, and gave them a smoking room, which they didnt want.

“Bed bugs. I think thats all I need to say. I woke up with little red spots all over my legs. My friends ended up getting a room where the lights didnt work and it had a full size bed. When they gave them a new room, it was a smoking room. The people at the front desk were not very nice; there were no apologies for putting us on separate floors, or for messing up our friend's room. I would never stay here again!”

Aug 20, 2008 by Rosemarie from El Cajon, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[1] • Location:[10]

• Location.
• Poor customer service and loud air conditioning unit.

“After reading reviews about this hotel, I was contemplating backing out. I am so glad I didn't. The hotel lobby is very nice. The rooms are very clean, decor is very nice and the beds are not as uncomfortable as your ratings suggest. It was just fine. Great location! On the other hand, my key card did not work at first and I had to go back down to the front desk. The customer service was terrible. Long wait at front desk and anytime we called the front desk for assistance. Overall, this hotel was great and I would not hesitate to stay at this hotel again!”

Aug 19, 2008 by Kim from Elverta, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Free wireless internet and kids eat free in the restaurant.
• There was no hot tub by the pool.

“Very convenient location close to freeway, food and shopping. Had free internet and kids ate free with adult purchase in the hotel restaurant. Staff was very friendly. Only wished they had an outdoor hot tub.”

Aug 17, 2008 by Anne from Bakersfield, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] •

• Friendly staff.
• Outdated room.

“Hotel needs major updating - bathrooms are very old with cracked tiles and chipped paint.”

Aug 14, 2008 by Mark from Milwaukie, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly staff.
• Old TV without the ability to attach DVD players.

“The hotel is great for travelers. Clean facilities and friendly staff.”

Aug 13, 2008 by Barbara from Indio, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Room had been renovated/could walk to places.
• Smell in the lobby.

“The hotel was clean our room was quiet and clean and comfortable. Staff was reserved friendly. Great location. I do not like the Burbank area and would not stay there again. I went to see the new Americana Shopping area in Glendale. This had nothing to do with the hotel. The area is hotter in the summer and I like other areas for shopping like The Spectrum or Fashion Island also the Groove was really fun.”

Aug 12, 2008 by Elizabeth from Stuart, FL
Overall Rating: 4
Cleanliness:[5] • Staff:[1] • Location:[10]

• Location.
• Customer service.

“One of the guest's dog was swimming in the pool. Kids around pool were throwing dirt. I called in about the phone in my room not working, no one ever came to fix it. I called about the air conditioner not working properly, no one ever came to fix it. The window in the room was filthy on the outside. Bathroom floor was not clean. When arriving at the hotel, no one offered to help us with our 3 large suitcases, 2 small ones, laptop, shoulder bags etc. They just looked at us and watched us struggle.”

Aug 11, 2008 by Mark from San Diego, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Location and price.
• Old showing wear, wires showing in room, bath musty.

“For a quick nights stay, this hotel did the job. It is very evident that it is an older hotel. The bed was not real comfortable and the bathroom a bit musty. Hotel staff was ok but not real friendly. Bartender in pub was friendliest of the bunch.”

Aug 10, 2008 by Kris from El Cajon, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean and location for what we were there to do.
• Check in was lousy. We showed up at check in time and room not ready came back in 20 min as instructed and still not ready.

“Did not like parking structure because there were stair you had to take luggage on to enter the hotel. Difficult with kids along. Not impressed with check in.”

Aug 9, 2008 by Angela from Temecula, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• I was impressed by the variety of things to do located so closely to the hotel.
• The room was a smoking room, so it smelled a little like smoke.

“This hotel in Burbank was much better than I expected it to be; located next to the Burbank downtown civic area and mall, there are a number of really good restaurants and shops to visit within walking distance from the hotel. In addition to the mall and civic areas, the hotel is located close to the freeway and has easy access to downtown Los Angeles, Pasadena and the surrounding areas.”

Aug 3, 2008 by Andre from Las Vegas, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• Old.

“Suggestions for improvement: Room: needs mini bar and larger TV, air con too loud. Bar: seating area by the bar too small, no atmosphere.”

Aug 2, 2008 by Teri from Turlock, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Convince, close to lots of things to do and see.
• Brighten up rooms with paint and up to date decor.

“The hotel was comfortable and very friendly atmosphere.”

Jul 31, 2008 by Dan from Visalia, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[1] • Location:[10]

• Free parking with validation.
• Staff inattentiveness.

“The hotel is average. Staff was less than helpful. There were not enough staff to check in patrons. Lots of confusion. Not very friendly or helpful. Free parking with validation. Lots of eateries and shopping near the hotel.”

Jul 30, 2008 by Chiao Sze T. from South San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• No frills, no parking fees, easy to find.
• Room was not ready on time (late by an hour).

“Our rooms were right next to the elevator and facing the outdoor swimming pool (looked packed at 4 PM), so noise was a concern, but turns out pool closes at 10 PM and since we retired to the rooms past midnight, it was not a problem. Still, try to ask for rooms that are in the back or higher up. There was also a loud wedding reception happening that night in the first floor ballroom, and we were able to hear the music (bass) faintly. Impressed they had a pillow menu (guest can ask for pillows of varying materials/firmness). Otherwise, no frills, no fuss, clean, quick check-in/check-out, and validated parking all made for a decent stay.”

Jul 30, 2008 by Jack from Benicia, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The front office called me after I checked in to see if I was ok.
• I could have used a computer room.

“The place is huge. It has 2 towers; it has a pool, an exercise room, a sports bar, 18 storeys of view including glass elevators.”

Jul 29, 2008 by Andy from Madison, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Nice and clean room, wireless is included, parking is included and lobby is great.
• Elevators have no AC and the building looks a bit old at some places.

“The hotel worth the price. It is very close to one of the major highway, so it may be convenient depending where you want to go. The staff was friendly and seems to want to help. I had a smoking room initially (I wasn't too happy about it) and finally had the non-smoking room. The lobby is uniquely decorated and very flashy. I like it! The elevator was broken when I checked in. The elevator needs to have an AC since it's on the side of the building with direct sunlight. Room is clean and nicely cleaned. The bathroom is acceptable for the star rating. The AC is a bit noisy, but it's expected due to windowed setup.”

Jul 29, 2008 by Renee from Bend, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• That they without hesitation, upgraded me because of an inconvenience while under construction.
• The dirty window in the elevator that distracted from the beautiful sunset.

“Front desk personnel were extremely polite & attentive.”