User Reviews for The Westin Los Angeles Airport

Research User Reviews for The Westin Los Angeles Airport (21-40 of 1354)

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Jun 4, 2008 by Jennifer from Livermore, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• I liked the friendliness of the front desk staff.
• I did not like the view from the room.

“The Westin LAX was what I would expect of a luxury hotel at the airport. Our check-in was smooth and efficient even with a rush from a cancelled flight. We were put on the 12th floor, which is their club level. This gets you nothing more than coffee and access to the business lounge. The room was clean and attractive, though I missed the noise machine and earplugs that another nearby hotel offered. Our room overlooked the runway where airlines were lining up to take off. It was far enough away to be able to sleep soundly, but close enough to watch. We were able to walk to a Denny's across the street to have a cheaper breakfast than what the restaurant was offering. All in all, I would have been just as happy at any of these hotels, but the Westin was just fine.”

Jun 4, 2008 by Vanessa from Jacksonville, AR
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and the staff was very friendly.
• We had guest over and we could not talk.

“Good hotel great location however there is not room for friends to come and visit and just talk.”

Jun 3, 2008 by Jason from Coalinga, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very nice upscale hotel, conveniently located.
• Price of parking was not mentioned and was excessive.

“Very nice hotel, nice comfortable and clean rooms, but pay for parking is excessive.”

Jun 3, 2008 by Mark from Arlington Heights, IL
Overall Rating: 4
Cleanliness:[4] • Staff:[1] • Location:[7]

• Not a whole lot, the desk personnel gave the aura of arrogance and the hotel's actual performance was poor; operating on the name not service.

“This hotel is serving on the Westin name. He lobby is nice; the rooms are shabby; the accessories are cheap (plastic cups are not a part of a 4 star rating.) There was almost nothing but the lobby to recommend this hotel as 4 star.”

Jun 3, 2008 by Bill from New Port Richey, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Close to the airport.
• Valet parking was $26 per night. DSL was $10 per day. Restaurant was mediocre.

“Good place for quick in and out of LAX. Service at the counter was friendly and professional. The entire staff helped in every way they could.”

Jun 3, 2008 by Becky from Bend, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bed was out of this world comfortable.
• Room was a bit outdated, but great still.

“Great location in proximity to LAX. Shuttle runs free, 24 hours a day, every 15 minutes to and from the airport. Staff was excellent on check in, very friendly and helpful. Room was large, very quiet and clean. Bed was soft and out of this world. Fridge was stocked with snacks and drinks (but they were pretty spendy).”

Jun 2, 2008 by Marcella from Rumson, NJ
Overall Rating: 5
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was clean, close to airport and met my basic needs.
• It did not provide free wireless access so for a corporate traveler to not have wireless in the room was a handicap.

“It was a nice hotel; room service was ok but completely expensive for what I received.”

Jun 1, 2008 by Lynda from St. John, VQ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Didn't have robes etc in the room, which I expect at a Westin.

“Good for an overnight stop at LAX Airport, but not luxury by any means.”

May 31, 2008 by Michael J. from Fort Smith, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location for those traveling in/out of LAX and rental car locations.
• Everything was perfect.

“Staff warm, spotless from top to bottom. Location; to and from LAX and car rentals, great experience all around and very quiet.”

May 30, 2008 by Carey from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The bed was very comfortable.
• The charge of $17.00 per day for parking was outrageous!

“The staff was very attentive, polite and helpful. The bed was so comfortable that I didn't want to leave! Great value for the price, although the daily parking fee of $17.00 was shocking.”

May 30, 2008 by Alicia from Grand Rapids, MI
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• I didn't like anything about the Westin Hotel in Los Angeles again the hotel has rats.
• The Westin has Rats!

“Again I was not happy with the Westin Hotel it has rats and I had to request for the sheets to be cleaned. And not only that we are doing the hotel a favor by staying there 15.00 a day to park is highway robbery!”

May 29, 2008 by Susan from Bend, OR
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The lobby and bar area are beautiful.
• Bathroom door had to be propped open with a towel. Screaming teens in the hallway late at night.

“Nice hotel, but definitely not a 4 star deluxe property.”

May 28, 2008 by David from San Luis Obispo, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The hotel was upscale, and the staff very friendly.
• Some sort of convention taking place with smokers hanging around outside the hotel.

“The hotel was close to LAX, which was very convenient. We were also able top drop off our Enterprise car rental at the hotel, which turned out to be a real bonus. The room was clean; the staff very friendly; and it definitely met my expectations.”

May 28, 2008 by Emilio from Pleasanton, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and service. Rooms are nice and well-appointed.
• Placed us on a floor accepting pets. Horrible experience.

“Overall, good value and quality. Service is courteous, great centrally located. Can recommend highly for weekend visits to the entire LA area.”

May 27, 2008 by Richard from Morrisville, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Very convenient to airport.
• Would have been nice if the pool/spa had been under cover.

“Good experience but obviously immediately next to airport. This is great for exhausted travelers but be aware that you can hear every airplane landing and taking off.”

May 27, 2008 by Veronica from San Antonio, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good Location.
• Lobby areas are dated and need renovation.

“Hotel was clean and in a good location. The common areas need renovation because they look dated. The front desk staff was helpful and courteous. However, the restaurant/bar staff was very slow to attend to our needs.”

May 27, 2008 by Jenn from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Excellent location by LAX.
• Some of the rooms need to be updated.

“Excellent for late night arriving or early morning departures from LAX.”

May 27, 2008 by Gina from Peoria, IL
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[4]

• Location of hotels were good. Cleanliness and quality were poor.
• Cleanliness and quality was poor. Also not updated.

“Location was good. Hotels definitely not 4 star quality.”

May 26, 2008 by Barbara from Centreville, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The location & cleanliness of the facility.
• Parking spaces in their garage were too tight. Many of the spaces were filled with LARGE SUV's. Difficult parking.

“Basically, the hotel was great. A few minor complaints, but they are just that. Minor.”

May 24, 2008 by Robert from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Size of the handicapped room and the convenience and layout.
• Mini bar is extremely sensitive to touch or bumping.

“Great handicapped accommodations especially for persons needing wheelchair accessibility. The room and the bathroom were the most spacious I have encountered. My wife and I traveled with two young adult children and everyone was very comfortable. It was actually like being at home. Very clean and well appointed. Staff very friendly and responsive. I would definitely stay again.”

May 24, 2008 by Tom from Maineville, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Convenient location for our outings to Hollywood, Santa Monica, and downtown.
• $17 per day parking, no free internet (really, how much could it cost them?), and not quite up to Westin standards.

“The Westin LAX hotel seems to be viewed as a one night stay for airport travelers, but we found it to be very convenient for our family's 3 day LA visit. Getting to anything in LA is a nightmare, but we found we could reach the beaches, Dodger stadium, Hollywood, and LaBrea quite easily from here with easy highway access. Get a good enough rate, and the forced daily $17 parking garage charge is tolerable. (There really is nowhere else cheaper and safer to park). Overall, we could not have done better!”

May 23, 2008 by Johanne from Quebec, QC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Near the airport. Trolley bus to go to the Manhattan Beach.
• The service of the concierge for organizing us a tour to visit L.A. that did not meet our expectations.

“Quite well in overall.”

May 22, 2008 by Andre from Fort Worth, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[7]

• Nothing.

“Room had bad odor and dirty carpet, only 2 elevators worked out of 6. This hotel is very out dated. Rated at 4 stars I have seen better looking Super 8.”

May 21, 2008 by Tiffany from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The heavenly bed and shower are terrific.
• The last two days of our vacation the hotel was undergoing very loud construction. The rooms need a microwave.

“The Westin is a beautiful hotel. The staff was helpful and very accommodating, we missed our flight and arrived to the hotel after 8 p.m. The location is very convenient to the airport (and we didn't hear one plane). The rooms are lovely and very quiet-before the construction. We were very happy with the hotel and the price.”

May 20, 2008 by Cory from Salem, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great location in relation to airport. Great shuttle to and from airport.
• None.

“Great location if you need a place to stay close to the airport. The rooms are very comfortable and the staff very professional. Made sure our short stay was enjoyable, and even gave our 2 yr old son a packet for staying there with a night light and some toys. I would stay here again.”

May 20, 2008 by Dale from Debary, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Entertainment in lobby.
• Elevators were slow getting to floor.

“Very nice and quiet room and nice lobby area.”

May 19, 2008 by Barbara from Santa Cruz, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Proximity to airport.
• Smallish double room, TV did not work well.

“We (2 women -myself & a girlfriend) were initially sent to a room that was occupied, then to a 'workout' room (with treadmill, weights etc.) with only one bed. The third room was acceptable (had 2 dbl beds), though somewhat small for 2 adults. Room service food was pretty good. Wake-up call was on time, but airport shuttle, promised every 20 minutes, did not arrive on time and we were forced to take a cab to airport.”

May 18, 2008 by Ww from Honolulu, HI
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[8]

• Well equipped fitness room.
• My room was not made up upon arrival-staff not helpful.

“Beautiful public spaces, but my room was unmade upon opening the door. They requested that I haul my bags back to the front desk to pick up a new key for another room (ten min walk with slow elevators). After I explained that I'd flown 1/2 way around the world that day they reluctantly agreed to meet me at the new room with a key. I waited in the hall for about 40 min for the bellman. The initial greeting at the front desk was fine - but service tanked after that.”

May 17, 2008 by John from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Safe area, well, kept and clean.
• Parking costs extra. Internet costs extra.

“I enjoyed my stay at the Westin. The hotel and location were great. I did not like the extra fees for internet and parking, but those things are probably everywhere in California.”

May 17, 2008 by Adrew from Toronto, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• The location is excellent.
• Or business traveler internet and phone is necessary tool and spending extra $50 per day is not acceptable.

“The hotel has excellent location. It is however not for business traveler who would like to stay there for several days as the extra cots are mounting.”

May 16, 2008 by Laura from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Concierge was excellent.
• Nothing.

“Very willing to meet every need-getting you to the airport-giving the perfect recommendations for small children dining in.”

May 16, 2008 by Michael from Miami, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The private airport shuttle company the hotel uses.

“Great price for what its worth. If you are on business or leisure, this hotel is great. You can always rent a car and reach almost any destination near LA as you would if you stayed in an expensive city center hotel.”

May 15, 2008 by Bev from Albuquerque, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Queen beds not available.

“This hotel was well located for out trip. It was clean and the beds were very comfortable. I do not think a parking charge should have been assessed, but it seems that the higher the rating of the hotel, the fewer complimentary amenities offered. This is the worst concept for customer service.”

May 15, 2008 by Donna from Ridgecrest, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] •

• The bed was inviting and wonderful.
• Hotel shuttle did not have service to car rental agency.

“We were only there for 9 hours but it was the best 9 hours.”

May 15, 2008 by Gayle from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The sheets, pillows and mattress are fabulous.
• The mini bar has a sensor. If you move something you are immediately charged a restocking fee of $25, even if you do not eat anything.

“The Westin LAX is great. The rooms are great. The sheets, pillow and mattress are very comfortable. Become a Starwood member and use their other amenities.”

May 15, 2008 by Rick from Norcross, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• I enjoy the Westin Heavenly bed.
• I typically dont like hotels that charge for parking.

“The hotel was a standard Westin hotel with the heavenly bed, which is the primary benefit of the Westin chain. However, these upscale chains charge for services included for free at other good quality chains such as parking and internet. Charging for these amenities reduces the value and overall quality of the hotel.”

May 15, 2008 by Dominic from Calhoun, GA
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[9]

• Comfortable bed.
• Awful TV cable outrageous and parking fees.

“Most 1 start motels have more channels than this particular Westin. The TV was old and very outdated for it's class. Parking fees border on criminal. My entire stay lasted less than 4 hours yet my parking fee was between $17-26 depending on if I wanted to get the car myself in the parking deck or have a valet get it. The self serve machine tried off by charging $20 instead of $17 for some reason.”

May 15, 2008 by Meghan from Westlake Village, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[6]

• Common spaces were beautiful and luxurious in the places where people gather; but it's just plain hotel in the elevators, halls, and rooms.
• My room must have been one of their worst-stains, mold, and broken showerhead. The bed was nice, but the rest of the experience was disappointing.

“Convenient to airport but in busy, ugly neighborhood, this Westin falls short of their brand. The room provided was disappointingly shabby-dings in the wall, chips in the tile, broken showerhead, visibly moldy air conditioning. The common areas are gorgeous and luxurious, but not all the rooms are.”

May 14, 2008 by Kristi from Apo, AE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The rooms were plush, clean and comfortable.
• It would have been nice to be around some restaurants.

“It was a nice hotel and we were happy to see nice plump pillows and plenty of them.”

May 14, 2008 by Robin from Boca Raton, FL
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[9]

• Location to LAX.
• My room was at the end of the hall above an external dog kennel. Barking all night. When I told the front desk they did offer a compliment. Breakfast.

“Hotel is in a great location for LAX travel. Rooms were a little worn - expected for an airport location hotel. My issue was that there is a kennel below one side of the hotel. They staff was very polite and apologetic in morning and offered complimentary breakfast buffet. Needless to say it was a long night! (I was not going to repack and get dressed to switch rooms in the middle of the night).”

May 14, 2008 by Greg from Lake St. Louis, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to the airport, ease in and out and the overall experience was nice. Good setting for business traveler.
• Everything was fine for me.

“The location of this hotel was perfect for my needs.”

May 13, 2008 by Steve from Oxnard, CA
Overall Rating: 4
Cleanliness:[7] • Location:[5]

• Nice rooms, convenient location.
• Parking is a mess, dogs barking constantly.

“Rooms are nice, watch out for the noise. Have been here twice and both times woke up to constant dog barking. I think it backs to the dog pound. Took me 20 mins to get out of the $17 per day garage because there is no attendant and front desk messed up. Stay elsewhere if you want 4 stars or close.”

May 13, 2008 by Ryan from So. San Francisco, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Excellent customer service, very clean, very prompt, looks elegant, would love to come back.
• I called the hotel to add someone to my reservation & they did not update their system which caused problems but I was compensated accordingly.

“Great customer service, friendly staff, very prompt, quiet, elegant, clean. I can't say enough good things about this hotel & would definitely come back.”

May 12, 2008 by Joan from San Jose, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• It was close to the airport - and on a major street with easy access.
• Because it was close to the airport, there was airplane noise.

“This was a very pleasant hotel. Staff was friendly and courteous. Restaurant was good, but a bit overpriced. Convenient self parking.”

May 12, 2008 by Anon from Berkeley, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Comfortable of beds.
• Extra fees for parking, internet access.

“Nice hotel and facilities, but there are a lot of hidden charges, like for parking and internet access.”

May 12, 2008 by Kristy from Sudbury, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean, spacious and modern room.
• Loved everything!

“The hotel was perfect. Clean and modern. Room was lovely. The king bed was comfortable with great linen. Staff were very friendly and helpful.”

May 12, 2008 by Steve from Kent, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, nice property.
• Got double charged for parking.

“Room was large, comfortable, staff friendly.”

May 10, 2008 by Dave from Shawnigan Lake, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Good location, great bed.
• An unnecessary delay when attempting to check in, no staff at the reception.

“Great hotel, perfect for the commuter with all amenities available.”

May 10, 2008 by Barkley C. from Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel lobby.
• Lounge chair in room was old and worn.

“Sounded like dog kennels were in back of the hotel during mornings. Lots of dogs barking. Rooms were not usually done until late afternoon.”

May 9, 2008 by Eileen from Pacifica, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Located close to airport, nice big room with plenty of desk space.
• Service at the bar too long. It was that they were too busy, could not multi task.

“Great hotel, I have stayed before. It is clean, comfortable and convenient. It is a very busy hotel but surprisingly quiet. Enjoy.”