User Reviews for The Westin Los Angeles Airport

Research User Reviews for The Westin Los Angeles Airport (1-20 of 1535)

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Jan 27, 2010 by Kjirsten from St. George,UT
Overall Rating: 7

• Great lobby area and comfortable bed.

“ I'm not sure the hotel knows what "clean" means. There was a thick layer of dust on the nightstands that was never removed during our 3 night stay. There were dirty things on the walls and the shower curtains. I hardly dared to take my shoes off. There was a big, dirty chair that I would have never dared sit in. There was no where to eat nearby (not even close). ”

Jan 25, 2010 by Kristin from Richmond,TX
Overall Rating: 8

• Looked nice.
• Stuff in room broken, dirty.

“ A good 3 star hotel. Nothing special to the rooms really, and drawers were broken, making it difficult to use. Very dusty and I was really disappointed after seeing dirty cleaning rags left in our room after we generously tipped housekeeping. Not a very classy place. Also, front desk could be friendlier. They have a 5 star hotel attitude which is really disappointing when you're staying in a 3 star hotel. ”

Dec 16, 2009 by Robin from Franklin,TN
Overall Rating: 6

• Convenience of hotel to airport.
• Stained carpet, didn't reply to requests I made after booking.

“Extremely convenient to airport, carpet in my room was stained, chair was ripped. not what I've come to expect as an SPG member.”

Nov 2, 2009 by Jerry from La Mirada,CA
Overall Rating: 6

• Location near the airport.
• Parking fee expensive, Rooms are beginning to show wear and tear.

“The location near the airport served me well. We ordered out, don't. There is nothing good outside or near the hotel unless you want Subway. So, we should of chanced it and ordered in and payed the premium. The parking is pricey. Overall not bad, but not great. I would experience other places before deciding this is the place I consistently want to stay if I am doing business in the LA airport area. Thanks.”

Oct 26, 2009 by Henry from Jacksonville,OR
Overall Rating: 5

• Convenient to LAX.
• Flimsy plastic cups not acceptable in a 4 star.

“Doesn't measure up.”

Oct 25, 2009 by Vicky from Winchester,MA
Overall Rating: 4

• Clean sheets and towels.
• Old rusted carpet, doors and everything, toilet was not clean.

“The lobby looks great and everything, but the exterior design tells tales of an old motel six being remodeled. Interior/upstairs is very run down, needs new carpet, interior, bathroom. Need a better cleaning staff, as well as concierge.”

Oct 23, 2009 by Mario from Milpitas,CA
Overall Rating: 6

• It was a nice hotel, clean and fairly new.
• Rude staff and room not ready, parking fee too high.

“The price was good but the fee to park is too high and the room was not ready although i was checking in close to midnight! it was ridiculous.”

Oct 16, 2009 by Sue from Menifee,CA
Overall Rating: 10

• Extremely comfortable and
  wonderful beds.
• There was nothing I did not like.

“This is a wonderful, luxurious, comfortable, very clean hotel.”

Oct 2, 2009 by Chuck from Castaic,CA
Overall Rating: 5

• The bed is very comfortable.
• The restaurant food and service was terrible

“Valet is way overpriced, Hotel is nice, rooms are dated, restaurant is horrible.”

Oct 2, 2009 by Alex from Grass Valley,CA
Overall Rating: 3

• The first room smelled of mold, staff is terrible.

“I could not wait to write a review of this hotel. Being tired, and just needing to get a good nights sleep, we arrived and were greeted by the worst bell staff that I have ever encountered. We unloaded our bags, on a cart, and were then told to make sure we did not keep the cart. The offer of assistance was after we had already taken care of all that needed to be done anyways. The shuttle to the airport had several stops, so you better give yourself at least an extra 30 minutes to get to the airport. Almost missed my flight, as United Airlines is the last stop at LAX.”

Oct 1, 2009 by Gabby from Los Angeles,CA
Overall Rating: 7

• Lobby and personal very nice.
• Had to ask for ice bucket, parking $18 and room and
  decor was
  old.

“Very nice when you first walk in to lobby. Easy check in and check out. I don't think the room was a four star. Carpets had stains and things looked old.”

Aug 31, 2009 by Carol from Chattanooga,TN
Overall Rating: 9

• Location to LAX.
• Still seemed rather dark in the lobby.

“I have stayed at most of the hotels near LAX as a stop over. Would be good to have a cheaper spot for quick sandwich etc.”

Jul 12, 2009 by David from Cincinnati,OH
Overall Rating: 10

“I was there for less than 9 hours. So it is near impossible to answer the other questions.”

Jul 2, 2009 by Thomas from Ft. Lauderdale,FL
Overall Rating: 5

• Location.
• My room smelled moldy and the lobby carpet was worn and wrinkling.

“I've stayed here before and was pleased.”

Jun 25, 2009 by Arlene from San Miguel,CA
Overall Rating: 4

• There were towels available by the pool.
• Paid $18 for parking each day, old dirty furniture, no fridge, bad customer service, had to ask for everything.

“This is a decent hotel for what we paid but not a 4-star. The Hilton Garden Inn is much better. I would recommend staying at the Hilton Garden Inn if you are in the LAX/El Segundo Area. Our friends stayed there and their spa, rooms, and customer service was 110% better. Plus they paid less then we did after the parking fees of $18 per day were applied. I think the biggest disappointment was the customer service. They never explained where to park or how much is costs, how to get to our room, the location of the pool/spa, room or guest services. I had to go back and ask. I would rate this Hotel at 2.5 stars. I slept well and thought the meeting facilities were nice.”

Jun 4, 2009 by Aisha from Papillion,NE
Overall Rating: 7

• Large rooms.
• No free internet which is especially tough for business travelers.

“Overall my stay at the Westin was a good one. They accommodated me to the best of their abilities. I also appreciated the discount I received on parking because I was staying so long (9 nights total). However, like I said before, it was a great inconvenience not to have free Internet. I know that less expensive hotels offer free Internet, a continental breakfast, and free parking in a lot, and they are good quality hotels. I know that this is an upscale hotel, but to gain goodwill among the customers, free Internet is a must. If that isn't an option, then either get rid of the parking fee or offer a continental breakfast.”

Jun 1, 2009 by Tracy from Kansas,OK
Overall Rating: 8

• Close to airport.
• $18/day to park if you are a guest vs. $16/day to park & fly.

“I wasn't impressed by the sheets softness or the size of the towels. I thought it should be cheaper to park if you are a guest. It was $2/more a day than park & fly rates.”

May 31, 2009 by Kit from Nashua,NH
Overall Rating: 10

• Great hotel, friendly and accommodating staff. Clean, centrally located in the LA area. I would definitely stay there again.
• No complaints.

“Great hotel, friendly and accommodating staff. Clean, centrally located in the LA area. I would definitely stay there again.”

May 28, 2009 by from Las Vegas,NV
Overall Rating: 2

• Convenient location.
• Hotel was outdated, staff was not friendly, concierge provided wrong information.

“The quality of the hotel was not up to our expectation of a 4 star hotel. Staff was not friendly. Concierge gave us wrong time information on City Walk so we wasted entire night driving around. After complaining to the front desk, we received 2 complimentary breakfast. Will not recommend this hotel.”

May 28, 2009 by Daniel from San Francisco,CA
Overall Rating: 7

• Friendly staff.
• Seemed somewhat cheap for a 4 star hotel.

“Staff was friendly however the hotel in general did no seem the cleanest.”

May 19, 2009 by Eric from Castro Valley,CA
Overall Rating: 8

• The comfort of the bedding and shower were nice.
• The parking is too expensive.

“I have no complaints about the hotel other than having to pay that much for being a hotel guest.”

May 18, 2009 by Gary from Bayport,NY
Overall Rating: 9

• Quiet room, friendly staff.

“An upscale property very close to the airport.”

May 13, 2009 by John from Batavia,IL
Overall Rating: 10

• The bed linens were wonderful.
• The pool was small.

“Very nice room, wonderful accommodating staff and extremely reasonable.”

May 13, 2009 by Christina from San Francisco,CA
Overall Rating: 9

• Very friendly and meet my need.
• None.

“Good place to be for business and family getaway, very clean and good staff. Excellent parking place.”

May 12, 2009 by from Ardmore,PA
Overall Rating: 4

• Automatic mini bar records purchase if you move an item; no refrigerator.

“My impression is that this hotel is going overboard in trying to get much extra (unjustified money as possible. Has no refrigerator - the only refrigerator is a mini bar, that automatically charges if you move (not remove) an item, and it has no space to store anything else. The on-site restaurant cost $41+ for a run-of-the-mill breakfast for two (pancakes and coffee). $18 parking.”

Mar 25, 2009 by Jennifer from Slo,CA
Overall Rating: 9

• Location.
• Swimminng pool and jacuzzi were tiny.

“Good location-close to airport, Santa Monica pier,and downtown. Beds were very comfortable. Swimming pool and jacuzzi were tiny. Didn't hear airplane noise inside hotel at all.”

Mar 22, 2009 by Cherie from Santa Ynez,CA
Overall Rating: 10

• The hotel was very pretty and modern.

“The Westin was conveniently located near LAX. When we walked inside, it was very nicely decorated. The staff was very professional and very helpful. They even had parking for our car while we were gone.”

Mar 7, 2009 by Tish from Gatineau,Canada
Overall Rating: 10

• It was perfect because it was close to the airport and had a free shuttle as well as a trolley service for $3 per person that you could travel around.

“Great location for travelers catching a plane. Take advantage of the trolley system when you are there, so that you can find restaurants and shops if you have extra time. This way you don't need to rent a car.”

Mar 6, 2009 by Fred from San Diego,CA
Overall Rating: 3

• The lobby is spacious and open. Easy drive in and out of the hotel.
• The room smells and looks old. Desk has stain. Bathroom does not look clean.

“This hotel looks good from the outside, but inside, the room is old and dirty. The carpet looks like it has been used for decades. The bathroom is decorated like lower scale hotel. The desk has many cup stains on it. TV is old and small, and it's hard to get the remote control to work. Bed and linen is okay.”

Mar 3, 2009 by Linda from Thunder Bay,Canada
Overall Rating: 7

• Shuttle service to the airport and the internet service to check in with my airline.
• The restaurant menu.

“It was a quick overnight stay and for what I needed, the hotel met my needs.”

Feb 25, 2009 by Chris from Calgary,Canada
Overall Rating: 7

• Location.
• Tiny TV, halls need refurbishing.

“Not bad, but no 4 star. Stayed at Westin St. Francis in Frisco same time last year, which is easily 1 star better. But staff helpful in LA Airport version, and great location. Supper at restaurant was 2 1/2 star. Good service, mediocre meal. Nice to have an in-hotel Starbucks in the morning.”

Feb 24, 2009 by Susan from Reno,NV
Overall Rating: 9

• Good location near airport; frequent shuttle service.
• Restaurant billed me for someone else's food.

“Excellent location and value. Close to airport for flying in and out of LAX.”

Feb 22, 2009 by Chad from Bakersfield,CA
Overall Rating: 3

• The shower head was comforting.
• The 101 dogs barking at the wee hours of the morning and the sound of the dump trucks.

“Didn't sleep well because the rooom was too hot and my sleep was disrupted by barking dogs and dump trucks.”

Feb 20, 2009 by Brian from Calgary,Canada
Overall Rating: 1

• Convenience to airport.
• Run down rooms.

“The rooms were in very poor shape. Our first room had a window hanging out of its frame. We had no bath towels at 8pm. Floor and bath tiles were cracked; grout discolored. The bathroom sink had a large crack as did the vanity. The carpets were stained. The night - table had veneer missing from the top. Not 4 star quality.”

Feb 11, 2009 by Brenda from Puyallup,WA
Overall Rating: 8

• The bed in the room was very comfortable.
• The high add on fees for in-room service

“It was nice. I was not in the hotel for very long though. I wanted to order in-room service of a bowl of soup because I was tired. It was $8.50 (which was fine, a $1.00 more than dining downstairs) but then there was a $4.00 delivery fee and an automatic 15% gratuity. This $8.50 soup becomes almost $14.00. I just decided to go to bed hungry.”

Feb 6, 2009 by Michael from Garden City,KS
Overall Rating: 1

• The lobby only.
• Man suddenly opened door into my room. Tried to charge over $22 to make 1 local call to leave a message.

“The Westin at LAX made me feel very uncomfortable for many reasons.”

Jan 28, 2009 by Sherry from Tucson,AZ
Overall Rating: 4

• The food in the restaurant was excellent.
• There was very visible scum of some sort on shower wall.

“We were extremely pleased with the reception and restaurant staff. We were not as pleased with the cleanliness of the room. Also is in need of updating. Furnishing starting to appear a bit shabby.”

Jan 26, 2009 by from Pocatello,ID
Overall Rating: 1

• Hotel personnel were great.

“Extremely dirty. I felt it was misrepresented in the price as one MUST pay for parking. Parts of the elevators don't work.”

Jan 25, 2009 by Jesus from Chicago,IL
Overall Rating: 7

• The beds and bedding was very comfortable and top notch.
• The carpeting in the halls and room seemed worn, stained gave the hotel a dirty look.

“Good for a business stay.”

Jan 13, 2009 by Lori from Gig Harbor,WA
Overall Rating: 10

• The staff was amazing. So very helpful and kind.
• I loved everything.

“Excellent location. Very clean and cozy. Easy parking. Every member of the staff went out of their way to make the stay easy from getting directions to breakfast to go. We will absolutely stay at the Westin again.”

Jan 10, 2009 by Melinda from Beulah,MI
Overall Rating: 7

• Roy lawrence helpful and personable.
• A tragedy struck in my family, and the hotel chose not to accomodate me - I couldn't book later.

“Good location for LAX business, Roy was helpful, but even though I was told due to the extenuating circumstances I might be able to stay another night, in the end they chose to stick to 'regulations' rather than value the relationship.”

Jan 8, 2009 by Lou from San Francisco,CA
Overall Rating: 7

• The bed.
• The TV, parking fee, bathroom, and no real amenities.

“This particular Westin I felt fell short of Westin usual high standards. It felt like a dressed up Holiday Inn. The bed was the center piece of the room. The TV was old, the bathroom was not too exciting, but the bathroom toiletries were good.”

Jan 2, 2009 by Audrey from Abbotsford,Canada
Overall Rating: 8

• Close to LAX.
• Not many places to eat around there, no shopping.

“ice and clean, large rooms. Close to LAX. Would like to have more restaurants and shopping around.”

Dec 25, 2008 by Roxanne from Anchorage,AK
Overall Rating: 10

• Cleanliness and convenience to airport. Service was exemplary.

“Excellent choice for staying near LAX.”

Dec 19, 2008 by Manfred from Aschaffenburg,DE
Overall Rating: 10

• Spacious rooms, friendly staff and
  great location.

“It is a very convenient hotel for short or long stays in the L.A. area. The short distance to the airport makes it hustle-free to rest right after a flight or go to the next flight.”

Dec 5, 2008 by from Ridgecrest,CA
Overall Rating: 8

• Relaxing environment.

“This hotel was amazing. I really enjoyed staying there except for the fact that at 3 am there was a fire evacuation because some of the cleaning people activated the fire sensors by accident. Other than that it was great!”

Dec 4, 2008 by Brandon from Visalia,CA
Overall Rating: 1

• The staff was very helpful and nice.
• Dirty.

“This was the 4 time we had stayed at that hotel. The first room we were assigned had a shower and tub that was dirty and full of soot. The second room given had a toilet that was full of brown water (didn't look too closely.) The third room we were given was already occupied (which was kind of embarassing). Our fourth room was nice, but 15 minutes after unpacking, other guests tried to get in as they were given that room also.”

Nov 17, 2008 by Sue from Chicago,ID
Overall Rating: 9

• Double-headed shower! Also, Starbucks coffee in room.
• No contintental breakfast; no fridge in the room.

“Very friendly, staff, clean room, nice health-club, excellent food. When I placed a 6:30 AM wake-up call, they asked if I'd like another call 10 minutes later -- very nice touch! The shower had two shower-heads, which made for an excellent water-pressure -- that's the first time I ever saw a double-headed shower and I really liked it. I really thought that for the price of the rooms, a continental breakfast should have been included. I was also surprised that a small room fridge was not provided. But the location was great, and I really have no complaints, and would likely stay there again.”

Nov 17, 2008 by Michael from Lees Summit,MO
Overall Rating: 9

• Free parking.
• The walls between the rooms are so thin you can hear someone's cell phone conversation.

“This is a very nice hotel. It is close to the airport and not as expensive as other hotels of it's quality.”

Nov 16, 2008 by Anna from La Jolla,CA
Overall Rating: 8

• Location kindness of the waiters, excellent shuttle connection to the airport.
• The carpet need a deep cleaning.

“It is a good hotel, it is not the closest to the airport but well connected and conveniently located close to rental car facilities.”