User Reviews for Crowne Plaza Los Angeles Airport

Research User Reviews for Crowne Plaza Los Angeles Airport (1-20 of 869)

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Dec 14, 2009 by Tad from Republic,MO
Overall Rating: 8

• Convenient location near airport.
• Room in need of updating: carpet was old & stained.

“Staff was very friendly & helpful. Lobby was very inviting & clean. The room was in need of updating: The carpet was old & stained and the bathroom fixtures seemed to be a bit outdated. Overall, it was a good value for the low price I got on Priceline.”

Dec 13, 2009 by Michaelle from Atlanta,GA
Overall Rating: 8

• very close to/from LAX, shuttle is conveniently running 24 hours/day.
• Charge fee for Internet.

“Comfortable, convenient, and nice staff.”

Dec 11, 2009 by Alkarim from Calgary,Canada
Overall Rating: 4

• Rooms were 2.5 star level. Carpet was really dirty.

“This hotel should be 2.5 star.”

Dec 9, 2009 by Fernando from Lexington,KY
Overall Rating: 0

• Location, comfort.
• Room service was slow.

“Very good value.”

Dec 7, 2009 by Young from Vienna,VA
Overall Rating: 10

• Most comfortable for the air and rental car travelers from/to LAX.

“Thanks a lot for all hotel staffs for fast & kind services.”

Dec 5, 2009 by Ray from Granbury,TX
Overall Rating: 9

• Convienient to LAX.
• Does not offer free internet.

“Hotel staff is very good. However, front desk was understaffed and took much too long to check in. Rooms are starting to look a bit run down but common areas are nice. Good food in restaurants. no free internet!”

Nov 26, 2009 by JQ from Las Vegas,NV
Overall Rating: 6

• Convenient location for my situation.
• Had to pay for wireless connection.

“Good location to airport if for a short time stay. Room comfortable to sleep, and clean.”

Nov 22, 2009 by Tom from San Jose,CA
Overall Rating: 4

• Next door to my 24 hour fitness.
• The rooms were worn and tattered.

“Run down and needs to renovated. Staff was not very friendly or helpful when asked a question.”

Nov 20, 2009 by Malcolm from Seattle,WA
Overall Rating: 9

• Convenient location.
• Internet not included.

“Based on the carpet and furniture in my room, I can say this is a very well used hotel. Regardless, everything was satisfactorily clean and the staff was very good. I wouldn't choose this place as a vacation destination, but it serves its purpose well as an airport hotel.”

Nov 19, 2009 by Gina from Bakersfield,CA
Overall Rating: 10

• Fast checkout, clean comfy rooms.
• Old decor, could use new carpet.

“Great location if you are flying out of LAX. It is located at the entrance of the airport! Quiet hotel, clean rooms.”

Nov 17, 2009 by Alice from Florham Park,NJ
Overall Rating: 7

• No hot water for shower at night (at 10:00 PM) during my 3 night stay.

“This hotel certainly isn't a 3.5 star.No hot water for shower at night, and the repairman seems to know this long term problem. This problem lasted 3 consecutive nights of my entire stay. Broken lamp shade and peeled wallpaper make the hotel room look bad. Also when you walk in there is a smell in the room.”

Nov 3, 2009 by from Las Vegas,NV
Overall Rating: 6

• Location to LAX for early morning next day flight.
• Our room smelled bad.

“Great location for LAX travelers departing or returning needing overnight stay. We were assigned a room on Priority Club Level which has signs about it being a quiet zone. Our room however seemed to magnify airport sounds. We were advised by Marina on a call to provide Mgr Denny Cassell with feedback we should have asked for a room on the quiet side of the bldg.”

Oct 27, 2009 by Rob from Miramar,FL
Overall Rating: 8

• Room was ready early.
• Charge to use business center.

“The hotel was clean and the staff was friendly and accommodating. There was a restaurant in the hotel. However, the other restaurants were several blocks away. The bed was comfortable.”

Oct 23, 2009 by Jonelle from Palmdale,CA
Overall Rating: 10

• Easy to park, validate parking and check in and check out was very friendly and efficient.
• Gift shop needs more variety.

“Excellent, staff was very friendly and helpful. The room was clean, comfortable and roomy. I would definitely stay here again.”

Oct 12, 2009 by JoAnne from Sacramento,CA
Overall Rating: 7

• The staff was very friendly.
• The self-park garage ticket dispenser was broken and I spent 30 minutes of an 8 hour stay at this hotel trying to get into the very gritty garage.

“I was just there for 8 hours. Given the 30 minutes I was stuck trying to get into the self park garage, I wish they had comped the $12 parking fee.”

Oct 12, 2009 by Jonas from Princeton Junction,NJ
Overall Rating: 9

• Good service and clean.

“Good hotel and I will recommend to others of this hotel.”

Oct 9, 2009 by LisaJ from Cleveland
Overall Rating: 2
Cleanliness:[3] • Staff:[8] • Location:[8]

• Close to airport that is it!
• The rooms, parking and all those extra fees!

“Bed was hard as a rock, doors slammed to my room and all the other rooms all during the night. Kept waking me every few minutes. Air conditioner was very old and very loud. Carpet had stains, television was old, so was the decor of the room. This is not by any means a 3 or 3 and a half hotel, no way. Two stars at best! I will never stay at this hotel again and I wouldn't recommend it even to a house cat. Oh not to mention the filthy expensive $13.24 a day parking garage that is not connected to the hotel but you have to walk across hotel entrance parking to get to it and the elevator didn't go up to the 7th floor so I had to get off on the sixth floor and walk in the stair well at night which is a big no for a woman alone or for anyone for that matter. Oh and the internet fee is crazy and they charge you to print your airport boarding passes. I should have stayed at a 2 or 2.5 star hotel at least the beds are comfy and the parking is free at most places and they do have a free continental breakfast. Crown Plaza LAX is not a hotel I would not recommend at all!”

Oct 9, 2009 by LisaJ. from Maple Heights,OH
Overall Rating: 2

• It was close to the airport. Pillows on bed were fluffy and soft.
• Parking was expensive, bed way too firm, and doors slammed all night.

“This was the absolute worse experience I have ever had in a hotel. The bed was like sleeping on concrete. No springs on doors so all night I heard doors slamming. I couldn't believe they don't have doors that don't slam shut. I was awakened every few minutes by doors slamming! The parking was so expensive and the garage and elevator were in horrible condition. The elevator didn't go to the 7th floor so I had to get off the elevator at night and walk the stairwell which is a big no no for a woman or anyone for that matter. I will never ever stay at another Crown Plaza hotel. I knew I should have gone with a two or two and a half star hotel. At least the parking is free and there is a free continental breakfast and comfortable bed and quiet doors.”

Oct 6, 2009 by Frank from Hanford,CA
Overall Rating: 7

• Good location to airport.
• The carpets were dirty the bed was old.

“This hotel has past its good day and sure could use some updates to the rooms.”

Sep 29, 2009 by Max from Arlington,CA
Overall Rating: 10

“Very nice facilities, about what you'd expect for a hotel near the airport. There was little airplane noise. Shuttle service was on time.”

Sep 4, 2009 by Ivy from New York,NY
Overall Rating: 7

• Clean rooms.
• No free Internet and business center.

“The room is clean and comfortable,however there is no free Internet, however I stayed another crown plaza hotel in San Jose which has free Internet and business center. Also, there is no free parking.”

Sep 4, 2009 by Jackie from Lancaster,CA
Overall Rating: 9

• Friendly and clean.

“I
had a great time and the view and spectacular.”

Sep 3, 2009 by Aya from Long Beach,CA
Overall Rating: 5

• Clean lobby.
• Rooms are old and run down, no free internet, no free parking, vending machine takes credit card only.

“This hotel needs a make over. I stayed here before, and the room was a lot nicer. I think they have some decent rooms, but the one I got this time was very run down. The lobby is nice though, and you would think the rooms would be just as nice, but they are really old. Do not use their vending machine! It only takes credit card, and I got nothing out of it, and was charged $40! Just trying to buy water. Front desk staff says it happens all the time.”

Aug 29, 2009 by Sara from Los Angeles,CA
Overall Rating: 1

• The sushi cart and friendly bellman.
• Hotel door that did not lock - would be opened without key.

“Terrible experience. Each experience has been so different, others positive and this was unacceptable. I have no idea how this hotel is classified as 3.5 stars. This experience will ensure I do not go back to the Crowne Plaza. The first room I was given, after being there for almost 2 hours, I learned my door was not secure. The door could be opened from the outside without a key card. As a single female business traveler, this is a very uneasy thing to consider. The hotel seemed shocked by this, but other than changing my room, that is as far as they took the situation. My 2nd room had a horrible bed that sank and made a large noise whenever you sat down on it. My office chair was squeaky and in poor shape. When I asked for a different chair, the hotel seemed annoyed at me. But I did receive a different chair.”

Aug 27, 2009 by Erica from Ruther Glen,VA
Overall Rating: 6

• The hotel staff was extremely polite, helpful and courteous. The airport shuttle service was EXCELLENT!
• The condition of the room was below standard. The linens were stained, the bathroom tiles were moldy and the furniture was showing excessive wear.

“The hotel staff and airport shuttle service was EXCELLENT but, unfortunately, that is the only promising feature of this hotel. The room that we stayed in could definitely use an update-the carpet was dingy and old, the bed linens were stained, the furniture had excessive wear and the bathroom tiles and shower were moldy. This hotel is definitely not a 3.5+ hotel.”

Aug 24, 2009 by Diane Friedman from Whitefish,MT
Overall Rating: 0

• Good locations and staff
• Housekeeping did a terrible job with the room.

“Overall experience was fair. Housekeeping did not have towels or amenities in room upon arrival and I never got a ironing board/iron after repeated requests.”

Aug 21, 2009 by Long from La Jolla,CA
Overall Rating: 3

• Clean.
• Free parking, and not easy to use parking lot.

“There are hidden fees for this hotel, no compliment breakfast, $13 for parking your car. Room is clean and it is not out of expectation for a decent hotel.”

Aug 17, 2009 by Steve from Colorado Springs,CO
Overall Rating: 4

• Good location.
• Old room, old carpet
  and TV did not work.

“I will not stay there again.”

Aug 3, 2009 by Paul from Eden Prairie,MN
Overall Rating: 2

• Below standard level staff.

“Not worthwhile to mention about it.”

Jul 31, 2009 by Karen from Altadena,CA
Overall Rating: 3

• The price.
• There was absolutely nothing to do.

“I would not recommed this hotel for leisure because there is nothing to do. The room was clean but there are no frills and dissappointing decor. It is simply a place to sleep for the night.”

Jul 28, 2009 by MB from Milpitas,CA
Overall Rating: 9

• Convenient for LAX.

“Close to LAX, quiet, clean rooms and excellent lobby.”

Jul 23, 2009 by Connie from El Centro,CA
Overall Rating: 10

• the price and service
• parking expensive

“I got more that what I paided for. Even though the parking was expensive it was worth it.”

Jul 11, 2009 by Mark from Cutler Bay,FL
Overall Rating: 8

• Next door to LAX.
• Mediocre food.

“Just really convenient to LAX and rental car returns.”

Jul 10, 2009 by Anthony from Perris,CA
Overall Rating: 8

• The staff attitudes.
• Available taxis, distance from restaurants.

“I think it is a very nice place for couples, families with teenage children and business travelers. On a scale of 1 to 5, I would give it a 3.5 or 4.”

Jul 4, 2009 by Shaman from Las Vegas,NV
Overall Rating: 1

• The location is close to LAX.
• I
  did not like or enjoy anything about the Crowne Plaza (LAX) Hotel.

“This Hotel is not clean, and has very bad condition furniture. From valet to the housekeeping the staff is not helpful or professional. Crowne Plaza (Lax) is Not in my opinion a 3.5 star level. I would not like/enjoy going back there again.”

Jul 3, 2009 by Peter from Carlsbad,CA
Overall Rating: 10

• Room is attractive, clean, great view of Mountains when clear, love the coffee.
• Parking garage too hot, no ventilation, same with elevator to the parking garage. Too expensive. They charge $75 for monthly parking and $16 a night.

“Basically I look forward to staying at this hotel because the room is comfortable and clean. That's it.”

Jun 30, 2009 by Sandy from Murrieta,CA
Overall Rating: 8

• Close to airport.
• We got a smoking room, we need two bed and they had no other rooms.

“The hotel was good, close to airport. But not accommodating.”

Jun 23, 2009 by Laurie from Menomonie,WI
Overall Rating: 4

• Nothing to great.
• Bedroom very outdated.

“Not to impressed. The customer service wasnt there at all and i def did not like the room at all.”

Jun 16, 2009 by leslie from Victorville,CA
Overall Rating: 8

• The location was excellent.
• Dirty windows, carpets, they didnt even try to get the smoke smell out of the room.

“Good location. However the parking in a lot adjacent to the hotel that is shared with a business lot. The attention to cleanliness was just not there. The carpets in the room were dirty. Someone had dripped and left a trail. That was not cleaned. A little air freshener can go a long way also.
The windows were filthy.”

Jun 15, 2009 by Nancy from League City,TX
Overall Rating: 9

• I liked the location and the openness of the restaurant and bar areas.

“Friendly people and
the rooms were awesome.”

Jun 13, 2009 by Dave from St-Sauveur,Canada
Overall Rating: 3

• Close to airport.

“Rooms were old. Dirty carpets. Scratched and damaged furniture. Noisy air conditioner in room. Noisy fans outside rooms window.”

1 of 1 people found this review helpful.

Jun 10, 2009 by Deanna from Atascadero,CA
Overall Rating: 9

• Quickly accommodated our family.
• Could not find hotel amenities guide (was in TV cab.)

“The Crowne Plaze met our family's needs for seeing our daughter, son-in-law and grandson off on an am flight out of LAX. Clean crib, extra towels, whatever we requested brought quickly to our room by friendly people. We thought the buffet was clean, offered some healthy choices for us, and we were served quickly and with lots of smiles!”

Jun 4, 2009 by Diane from San Jose, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[8]

• Nothing worth mention.
• Very old room.

“We stayed at this hotel for 4 nights and its one of the worst places I ever stayed at. We are not picky and we travel often staying at 3 star hotels. This hotel does not deserve a 3 start. The location was closed to the airport, which is good. The lobby was nice and small. This ends the pros of the hotel. The garage is not connected to the hotel. We had to walk to the next block to the garage. Parking is $12/day. Once we step out of the elevator and into our room, it was very old and worn. The TV was old and the volume was reset to very loud every time it was turned on. The carpet was old with stain. The counter in the bathroom was old tile and the bathroom floor was also very old, old bathtub. The water pressure was weak. We couldn't wait to leave the room every day. We prepaid the room and we couldn't cancel it. Otherwise, we would go somewhere else. There are many quality hotels nearby. The saving grace was we got this hotel through Priceline and didn't pay retail price. This hotel is only worth night and one star rating. I do not recommend this hotel.”

1 of 1 people found this review helpful.

Jun 3, 2009 by Jordi from Seattle,WA
Overall Rating: 9

• Extraordinary friendly and helpful staff and convenient to airport.

“This was a wonderful hotel, well run, helpful staff and very well maintained older property. Easy access from airport and free transportation. This was an older property that was well maintained, spotlessly clean and overall, a great place to stay.”

May 30, 2009 by John from Hawaii,HI
Overall Rating: 8

• Very close to airport.
• They charged $20 parking fee.

“Nice place to stay.”

0 of 1 people found this review helpful.

May 29, 2009 by Argelia from Wylie,TX
Overall Rating: 9

• It was a a decent hotel. good location.

“The room was clean. It has older decor because it is an older hotel but I would definitely stay here again. Its right next to the airport so it was convenient.”

0 of 1 people found this review helpful.

May 22, 2009 by Alona from Snoqualmie,WA
Overall Rating: 10

• It was a beautiful hotel with a friendly and qualified staff.

“We were impressed from the moment we walked into the hotel. The staff was helpful and friendly. The restaurant was very nice and the food was fantastic. I really don't know how it could have been a better experience. Well, the earthquake was a little over the top but the staff had nothing to do with that.”

0 of 1 people found this review helpful.

May 19, 2009 by Jan from Downers Grove,IL
Overall Rating: 10

• I liked the ambiance, the staff, the location and the room!
• Nothing! Only that I had to leave.

“This is a wonderful find of a hotel. Located very near the airport, it has everything from a breakfast quick server restaurant to a fantastic dining room with exquisite food. There is even a sushi bar. The rooms are quite comfortable and the staff is very friendly. This is a great hotel!”

May 15, 2009 by Elizabeth from Blacklick,OH
Overall Rating: 6

• The sink bathroom had stuff bubbling out of it . We closed the door & went to sleep.

“Overall the accommodations were nice. The location was ideal for in and out of LAX.”

May 15, 2009 by Steven from Capitol Heights,MD
Overall Rating: 10

• The look and location. Very clean!
• A fridge would have been nice, but no problem.

“The hotel was excellent. My room was very clean. When I left and came back, housekeeping didn't only make the bed and provide clean towels, but they actually organized my toiletries and cleaned up the little bit of trash in the room I had left behind! I was very impressed. The one thing that would have made it perfect would have been a small refrigerator, but I was so happy with the overall quality of the room, I didn't really care about the fridge. The staff was friendly, professional, and knowledgeable about the surrounding area. I highly recommend Crowne Plaza Hotel :)”