User Reviews for Sheraton Gateway Los Angeles

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Aug 22, 2008 by Caroline from Washington, DC
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location and pool.
• The carpets felt dirt, bathrooms are dirty, amenities were lacking.

“The Gateway Sheraton must be anticipating a remodel. No robe in my room, limited amenities in bath, bath felt older and was not clean, carpeting felt dirty to my bare feet and ice machine and coke machine were not working. Coffee maker with cardboard mugs was disappointing.”

Aug 21, 2008 by Michelle from Paint Lick, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very updated and fresh looking.
• Nothing

“I was pleased to stay at this location, in this star level. Every area was to my satisfaction. I would easily stay here again.”

Aug 21, 2008 by Jax from Spring Valley, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Decor very stylish, comfortable bed.
• Elevator problems, hate using service elevator.

“Clean, well decorated, comfortable & centrally located at airport. No fridge in room, elevator service awful. Well staffed, valet parking is $25 daily and self-park is out of the way & inconvenient! The gift shop should stay open longer for late night snack.”

Aug 20, 2008 by Eduardo from Leisure City, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• I liked the fact that it had a Don Shula steakhouse.
• Had to use the service elevators because the regular elevators were experiencing problems/being fixed.

“This is a very nice hotel with convenient proximity to lax.”

Aug 17, 2008 by Bev from Modesto, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Club floor breakfast and snacks.
• Pricey parking.

“Overall, great experience. I would give this a 3 1/2 star rating not a 4 just because there were old box televisions and many 3 star hotels have newer flat panels and because the decor seemed a little dark in some areas. Enjoyed having a Starbucks and enjoyed the price.”

Aug 16, 2008 by Kristy from Visalia, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Hotel was more than I expected, very nice room and all of the comforts of a luxury hotel.
• The only thing I didn't like was there were a lot of unchaperoned kids and they were making out around the pools area.

“This is a fabulous hotel and would love to stay there again. I stayed with my 8 year old daughter who was flying out from LAX, so it was very convenient. She just loved the room and the beds were very, very comfortable. I would definitely stay again.”

Aug 16, 2008 by Gary from Bayport, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Quiet room with comfy bed.
• Handicap room.

“A typical Sheraton with nice rooms.”

Aug 15, 2008 by Naomi from Puyallup, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very clean, great breakfast, lovely balcony, convenient to Downtown.
• Not much in neighborhood.

“Pleasantly surprised at really nice room and furnishings, we had the room with balcony and king sized bed, very nice, flat screen TV and Wi-Fi. All was great. Really nice breakfast with waffles.”

Aug 14, 2008 by Daniela from Corona, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[4]

• Close to airport, would not stay there again.
• Dingy, wallpaper peeling, air condition not working properly etc.

“Wallpaper was peeling in bath area, bathroom looks like it had mole. Loud music play from 12 to 8 pm at the pool couldn't go down, the noise level was so loud my daughter was crying. Elevator was so slow we ended up using the stairs that lead outside so we had to walk around and back into lobby. Parking was a joke. We had planned to have a nice day as a family prior to my husband leaving to Iraq. The only thing good was the fact that it was close to the airport, but I am sure there were a lot of other hotels that would of fit that profile. You really need to check the star scoring on this hotel. I think it is wrong!”

Aug 14, 2008 by Devon from Grants Pass, OR
Overall Rating: 0
Cleanliness:[6] • Staff:[3] • Location:[5]

• Very close to the airport.
• Was not even close to a 4star. Very poor.

“I was extremely disappointed.”

Aug 13, 2008 by Mee A. from Bay City, MI
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[5]

• The dining was excellent.
• Rooms are not as nice, elevators did not work, and parking fee high.

“I would not stay at this hotel again. I stayed 4 nights and the elevators did not work all 4 days. The parking prices was high. The room was disappointing.”

Aug 12, 2008 by John from Fruita, CO
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[6]

• Nothing.
• No internet, rude staff, a number of inconveniences such as rap party in the lobby and long elevator lines.

“Sheraton Gateway LAX is a lousy hotel and I will never stay there again. I spent 3 hours. Up till 02:00 in the morning trying to get their internet to work in the room to no avail. Sheraton tried to charge me for the non-service and then never once apologized for the inconvenience. Staff at desk seemed too busy talking to each other to pay attention to awaiting guests. Overall - a disgraceful hotel and associated service.”

Aug 12, 2008 by Gdeep from Fresno, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was located close to LAX which made it easier fro travel.
• The parking is difficult.

“Overall the hotel was nice. Clean with attentive staff. The rooms were nice and clean.”

Aug 11, 2008 by Neftali from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was very clean and organized.
• No complaints.

“I really enjoyed my stay at the Sheraton gateway. The workers were very friendly and service was quick.”

Aug 11, 2008 by Michael from Santa Monica, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room and pool area.
• The elevators were slow and being repaired.

“Good hotel and clean and friendly staff.”

Aug 10, 2008 by Phillip from Ridgewood, NJ
Overall Rating: 3
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenient location from LA airport.
• Elevator was broken. The coffee maker was missing in my room. Generally, good facility but small things were poorly taken care of.

“They charge for everything. Business center computing time, Internet at room, etc.”

Aug 10, 2008 by Daniel from Alta, WY
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[9]

• Location.
• The elevators are broken the non-smoking rooms are Smokey the rooms furniture is worn-out and pathetic.

“My first impression upon entering my room was," They have got to be kidding". Twenty years ago this was a great hotel. It is showing its age and decay from the utter lack of maintenance and renovation. Unless they remodel to remain competitive they are headed down a slippery slope.”

Aug 7, 2008 by Maria from El Centro, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[9]

• The central location and the feeling of security.
• The unfriendliness of the reception staff and unwillingness to accommodate special requests.

“The hotel was beautiful, great location but the front desk were not very friendly or warm upon arrival. They did not even provide information on parking or any of the amenities of the hotel. Very expensive valet parking and they were also not very warm or friendly.”

Aug 6, 2008 by Robin from Highlands Ranch, CO
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• Absolutely nothing. It was dirty and scary! You need to wear shoes, the floors are scary too!
• Everything!

“My kids were scared to walk in the room without socks!”

Aug 5, 2008 by Susan from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Decor was contemporary.
• Bath tub did not drain - worked for 5 minutes after fixed, but reverted to stoppage.

“Overall, the hotel met our needs for a place to stay. However, the bath tub did not drain, and although it worked for 5 minutes after the hotel fixed it, it went back to being clogged again - not sure if this was consistent in other rooms. Also, the parking lot requires some walking, and a per day fee, which was unexpected.”

Aug 1, 2008 by Urban from Raymore, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The bed was comfortable!
• No free parking no warning of this.

“The bed was very comfortable. The big downside is there is no free parking unless you park on the street in back of the hotel. Have to move your car by 10 AM or get a $30-$40 ticket. Waiter service at the hot tub was almost non-existent.”

Jul 31, 2008 by Kevin from Phoenix, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The Sheraton Gateway was a nice upscale hotel that was very centrally located.
• Parking.

“The Sheraton Gateway was a nice, upscale hotel that was very centrally located. It was close to the beaches and central LA. The rooms were good size, plus very nice and clean.”

Jul 25, 2008 by Jim from Cupertino, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[8]

• Location is great for us; close to the airport and our relatives.
• Rooms and public spaces are rather shabby.

“I'm always disappointed. I don't think it belongs in the same category as the other LAX airport 4-stars, the Westin and the Renaissance, which are both true 4 stars. I'm a frequent business traveler and often stop over to see family in LA on my way to or from a business trip. The contrast between this hotel and the real 4 or 5 star hotels I stay in while on business is stark. The rooms of the LAX Sheraton are shabby, the elevators don't work. The only redeeming features are the location and Shula's restaurant (which is good). I've been stuck in handicapped rooms, low floor rooms, and just generally bad rooms. Even on the Club floor, is not much better--it's just a bad hotel.”

Jul 23, 2008 by Krista from Phoenix, AZ
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[4]

• Just the quick check out.
• Parking situation was extremely shady and unsafe.

“This is by no means a Sheraton of modern standards. The staff was friendly yet fast to brush you of and move you along. The rooms were ok yet not that of a four star location. Room service yet fast was way over priced and additional prices were not listed on the menu, meal jumped for $14 listed to $23 after add on fees. Now the worst part, parking. I was expected to park as a women with 2 children under 8 a 1/2 mile behind the hotel in a trashy neighborhood and walk back in to the hotel. That was the most unsafe I have ever felt while traveling.”

Jul 21, 2008 by John from Saint Coud, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience. Front desk staff & doorman.
• The key was too sensitive to consistently unlock the room door.

“Clean, comfortable & convenient.”

Jul 21, 2008 by Debbie from Stratford, CT
Overall Rating: 4
Cleanliness:[6] • Staff:[2] • Location:[7]

• The beds & hotel lobby.
• Service.

“The, overall, experience was ok. The bathrooms look like they are in desperate need of updating. The enamel on the tub was coming off! The door handle to my room was not working quite right - almost locked me out. Also - folks - do not forget your toiletries. I accidentally left my tooth brush home - I called housekeeping to get one - needless to say I'm still waiting on that toothbrush. This hotel is also at the end of one of the runways at LAX - so, if sleep is part of your plan - choose a different hotel. This hotel is good for a one night - fast in and out type of trip or if you get stuck in LAX and need a room.”

Jul 19, 2008 by V from Los Angeles, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Clean and professional, met my expectations for the price.
• There was an incident of the elevator smell

“We wanted to be close to the airport for an early morning flight. Everything was very easy, from checking in to checking out.”

Jul 15, 2008 by Jeri from Fresno, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location close to LAX.
• Bathroom needed remodeling in the tub and tile/no refrigerator.

“Valet parking staff was great. Desk clerk was not friendly.”

Jul 14, 2008 by John from Clovis, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very helpful staff. LAX parking was great, too!
• Nothing to dislike.

“The entire staff was very helpful and very informative. The restaurant was cozy and the bar even cozier. Proximity to LAX was big plus and the parking lot was very handy.”

Jul 10, 2008 by Eric from Castro Valley, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Warm pool, comfortable beds, clean quarters, free WiFi in lobby.
• Toilet problems, missing supplies.

“Generally, it was a very nice place to stay. Rooms were clean and well decorated. The beds were very comfortable. Free WiFi in the lobby was good (free in-room would be better). The pool was comfortably heated and great for the kids. Exercise room was nice. The price was excellent. However, service wise, I wouldn't consider it 4 stars (maybe 3-3 1/2 stars). Everyday, there was something missing from our room like coffee mugs, coffee pot, or coffee. In one of our rooms the toilet was broken and the repair guy had to come by 4 times throughout our stay.”

Jul 10, 2008 by Susan from Aptos, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[7]

• Convenient location.
• Very poorly maintained, poor service.

“This was our first big disappointment. We asked a room with two queen beds and had a room with one king. There were three in our party, so one king bed was not pleasant. The elevators alternated between slow and broken down. The wallpaper was peeling in our room and the enamel in the bathtub was wearing away. We waited 50 minutes for two sandwiches at lunch, and there were only two other customers in the restaurant. We thought we were going to be staying at a luxury hotel with a high rating. We found all luxury ended once we left the lobby.”

Jul 9, 2008 by Joe from Albuquerque, NM
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[6]

• Location.
• Had to pay to park- expensive.

“Crowded, noisy and had to pay to park.”

Jul 9, 2008 by Daryl from Toowong AU
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location close to LAX & connecting shuttles.
• The lifts malfunctioned causing against while racing to catch a plane.

“The hotel is close to LAX with a free shuttle service to and from the airport. With advice from the helpful concierge, I could get shuttles to anywhere around LA from LAX. Great when you don't have a car. The hotel seems to cater for flight crew and is functional. There is a good, small gym accessible by guests overlooking a pool/gazebo area. The lifts malfunctioned on the day I was flying out and that caused some angst. Otherwise, for interstate or overseas visitors using it as a base & not hiring a car, I think it is a good, quality choice.”

Jul 8, 2008 by Marie from Mississauga, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Modern.
• The smell of my hotel room.

“Great hotel! Perfect location for getting to and from the airport. The shuttle is a great service!”

Jul 7, 2008 by Sherry from Henderson, NV
Overall Rating: 4
Cleanliness:[3] • Staff:[6] • Location:[7]

• Convenient to airport.
• Needs to be renovated.

“This hotel is good for traveling guests. Very close to LAX. But it needs to be renovated. Outdated at best.”

Jul 2, 2008 by Michael L. from Fort Irwin, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Nothing.

“They were rude to me in front of people checking in. I'm in the US army active duty. I serve this country with dedication and seriousness, but in my own country I cant even get fairness.”

Jul 2, 2008 by Dave from Peoria, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice heated pool. Very nice fitness facility.
• Parking is $20 per day or more. Internet access is 9.95/day or 5.95/hour in the business center.

“Great value for the price. Very convenient to airport, freeways and short drive to beaches. A full Starbuck's on site is nice.”

Jul 2, 2008 by Jeffrey from Canoga Park, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The room was very nice.
• Restaurant and bar was pricey.

“Pricey restaurant and bar, but the room was among the best I've seen.”

Jul 2, 2008 by Glen from Paradise Valley, AZ
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• Closeness to my athletic event.
• When checking in they would not give us 2 double beds.

“Hotel did not want to give us 2 beds. We were very disappointed in that as having our children with us.”

Jul 2, 2008 by Eric from Fort Collins, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Convenient and clean.
• A lot of noise could be heard through the door of the room.

“I'd stay there again. Friendly staff, clean, good location.”

Jun 29, 2008 by Selene from Salinas, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent staff, good location, comfortable room.
• Plumbing in bathroom needs serious work, the tub was constantly plugged! Bathroom needs rehab!

“Friendly staff! Food and drinks are good. The lounge areas are comfortable. Rooms are nice and hooked up for computers. Location is good. This hotel is showing it's age in respect to the plumbing and the elevators (they are replacing the elevators this week).”

Jun 16, 2008 by Shelly from Kent, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Nice decor.
• The parking was terribly set up and expensive!

“Hotel location was great. Right by airport. Not happy at all about the parking situation. Will probably deter me from staying there ever again. Seriously needed to take a shuttle to get from your car to the hotel! Ridiculous! And charged $40, not happy. Should have a parking garage or something!”

Jun 15, 2008 by Gp from Modesto, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Good location.
• Room decor was not inviting.

“Not a four star. More like a three. The bathroom was small. Had to maneuver around and shut the door to use the toilet. Bathtub was small and cracked all over and did not drain. Counters and floors were very old and worn looking. Room decor was awful. Colors were red, black, grey, and navy. Very cold feel to the room and hotel in general. Not a warm, relaxing or inviting feel. Also, the windows in our room were so dirty you could barely see out of them.”

Jun 1, 2008 by Kathleen from San Pablo, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Very comfortable beds, buffet breakfast was enjoyable, 24 hour room services was great plus great location.
• $25 a day parking!

“Overall I had a very enjoyable stay. Comfortable beds. Nice adult pool area. Good food and Great location.”

May 30, 2008 by Voula from Fountain Hills, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The very friendly staff! And the comfortable beds!
• The distance to the parking lot.

“In short, I would return to this hotel! It was a relaxing vacation for us and it felt like home!”

May 30, 2008 by Lauren from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Bed was super comfortable.
• Neighbors Noisy.

“Hotel was really nice, clean, and modern. Could not hear any noise from neighboring airport. It was much cheaper than other hotels and not much farther away. I would stay again.”

May 25, 2008 by Lisa from Montreal, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff. Excellent WiFi in public spaces.
• WiFi in rooms was intermittent.

“Excellent value. Great location and staff from tech support to restaurant and bar and front desk were over-the-top professional and fun.”

May 24, 2008 by Winnie from Fayetteville, NC
Overall Rating: 5
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautiful hotel.
• Plumbing problems each day of stay. Room service could cook well done steak.

“I love the location and look of this hotel. Sadly, we had a leaking commode three of the four days there. Also, our tub wouldn't drain the first day. We kept having to call the front desk for them to send someone up to fix it. They offer to relocate us but it would be on the airport side of the hotel and warned us about the noise. They were nice but I couldn't help but get upset. I was traveling alone with two kids. The hotel breakfast downstairs ($14) was great. Room service not so good. Took along time to get food and my steak was rare when I ordered well done. Nice hotel for business travels, but not sure if I would stay again with the kids.”

May 23, 2008 by Kevin from Canoga Park, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Air condition awesome, large bedroom, very comfortable.
• Lighting isn't very good. Too dark. Walls are little thin.

“It's one of the better stays I've had. The beds were big and comfy. The rooms had strong AC. I like it when my room is cold. It was clean and pretty decent for the price. And it was close to the airport. Overall, good job.”

May 18, 2008 by Mary from Beaumont, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[8]

• Lobby was beautiful.
• No coffee condiments, ugly bathroom.

“How can you make coffee on a glass top computer desk, to fry your computer? The glass top makes your mouse not work and flash -really the days of charging for internet are so over guys. If you have business travelers, they are fairly bright. Room service was great, bed was great, decor was pretty but coffee and internet are crucial. So glad. Renaissance has way more to offer for the price. Even Hacienda has its own charm. Hyatt place rules on complimentary hi tech comforts.”