User Reviews for Sheraton Gateway Los Angeles

Research User Reviews for Sheraton Gateway Los Angeles (61-80 of 1085)

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Nov 14, 2008 by Denisea from San Jose,CA
Overall Rating: 10

• The best staff ever. Beautiful hotel in and out.
• This is the best hotel in the word. Thats all I can.

“The staff was amazing, very helpful, very caring made you feel at home. I had a wonderful time as the hotel was beautiful inside and out. I will only stay at this hotel in the LAX area. I became a star wood member and I am racking up so many points from the gift shop, bar and room service. I feel like a queen at the Sheraton.”

Oct 20, 2008 by Mark
Overall Rating: 7

• Proximity to LAX.
• Was adequate, but certainly not top notch.

“The Sheraton Gateway is conveniently located to LAX. The rooms and common areas are adequate, but by no means would I consider this a luxury or high end hotel. Obviously catering to business travelers and those seeking a place to sleep before getting on a flight. More a of 3 star property. Parking is expensive at $30 per night, but it seems that parking is expensive all over LA.”

Oct 14, 2008 by Jim
Overall Rating: 3

• Convenient and adequate.
• Elevator problems!

“Waited 15 minutes for a elevator to get to the lobby on checkout day.”

Oct 14, 2008 by Barbara
Overall Rating: 10

• Price and location.
• Nothing.

“Our experience was wonderful and I have no doubt we will be visiting again.”

Oct 4, 2008 by Jessica
Overall Rating: 9

• The decor and lighting were very nice.
• You had to walk through the bar to get to the pool.

“The room was nice and clean, but the bathroom was small and awkward and the tub had obviously been resurfaced since the paint job on it was peeling badly. Elevators were also on the fritz. I waited nearly 10 minutes to get an elevator form the 7th floor to the lobby during the busy check in hours.”

Oct 1, 2008 by Irene
Overall Rating: 9

• Close to airport.
• Bath was in bad repair.

“Had to use service elevators, all elevators were under repair, bath tub needed repair- bathroom was dated. Starbucks closed at 7 pm just as I was wanting a coffee!”

Sep 29, 2008 by Matt P.
Overall Rating: 5

• Nice rooms, clean and well decorated.
• Elevators. The wait for them was ridiculous.

“This hotel has recurring elevator trouble. Sitting and waiting for an elevator is wasting my time and makes it hard to review this hotel well.”

Sep 21, 2008 by Cyndi
Overall Rating: 9

• The staff was always polite and helpful.
• First 2 rooms had tubs that were moldy or resurfaced improperly.

“Good location. Room service and the food was excellent! Free Wi-Fi in lobby area. The staff was great!”

Sep 17, 2008 by Matt
Overall Rating: 10

• Astounding suite - huge spacious, best I have stayed in for some time.
• Parking was a bit of a hike.

“Network connection was fast and trouble free. This is without question one of the best rooms I have been in for some time.
I will go back.”

Sep 12, 2008 by Leah from San Francisco, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Quiet and room service.
• Parking!

“This hotel's style is modern and surprisingly quiet for being so close to the airport. I did not hear any noise from people in the next rooms. The main downfall is parking. You can either valet for $25/day or park all the way in the back of the hotel across the street for $10/day if you don't drive in and out (airport parking) or $13/day if you do drive in and out of the lot each day.”

Sep 9, 2008 by Hilaire from Denver, CO
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[1]

• Starbucks in lobby.
• Everything, but the Starbucks in the lobby.

“Room lacked soap. Staff was rude. The entire lobby was transformed into a night club that featured only rap music on Saturday night with no warning to the hotel's guests. Valet was $25, and self-park was $13 but conveniently full. This hotel was right across the street from the airport. The bed was extremely uncomfortable, the bathroom was dark and the elevators were not in operable condition. Overall poor rating!”

Sep 8, 2008 by Jimmie from Roswell, GA
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[8]

• Convenience.
• Horrible bed, lumpy, old tub, rust stains and sink wouldn't drain.

“Great location not a 4 star, upgrade beds now!”

Sep 5, 2008 by Steve from Fort Myers, FL
Overall Rating: 2
Cleanliness:[3] • Staff:[7] • Location:[9]

• It did not catch on fire while we were there.
• Just about every thing.

“This hotel in nowhere near a 4 star it should only 2 stars at most. The furniture in the room looked as though it was purchased at a yard sale. The carpet was stained the windows with a great view of LAX were so dirty you could hardly see the planes. We had to use the service elevators because the main ones were not working properly. Avoid this hotel.”

Sep 1, 2008 by Alex from Wilmington, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[6]

• The room was nice.
• Lack of security, and no free parking for guest.

“Our stay was very satisfactory although less then expected of a 4 star hotel. Everything was fine until end of night. Returned to hotel around 11 pm. When we were followed by a very deranged person up the elevator and down the hall to our room. We did not feel safe and immediately called security. Other than being stalked everything else was decent.”

Sep 1, 2008 by Brooke from Lompoc, CA
Overall Rating: 1
Cleanliness:[6] • Staff:[3] • Location:[7]

• Mattresses.
• Wake up service failed, causing serious problem.

“Decent enough property but what is the point if wake up service fails and you miss your flight?”

Aug 31, 2008 by Mark from Hamiltion, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• The pool was great and the food.
• The shower and the bath was old looking.

“Over all this place was one of the best places I have say in, I will be back some day soon.”

Aug 31, 2008 by Koni from Edmonton, AB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• The pool and surrounding area including the weight room.
• The fact that the $41 steak dinner in the restaurant did not come with potatoes and vegetables.

“The Sheraton Gateway in LA offers friendly staff, and the pool, weight room and lounge area are beautiful and inviting.”

Aug 28, 2008 by Joan from San Rafael, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[3] • Location:[2]

• Good beds - nice linens.
• Elevators did not operate for 3 days - used freight elevator.

“The rooms were comfortable, but the furniture was chipped, the bath tub was chipped and overall, it looked tired. Elevators were not working. We had to use smelly freight elevators with staff and their equipment. Staff was unfriendly and unhelpful. Shula's restaurant was excellent food but abysmal service. Hotel restaurant (breakfast) was poorly prepared mass food with abysmal service. Front desk was rude and unhelpful. I would not stay here ever again.”

Aug 27, 2008 by Chris from Oakland, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• It felt elegant.
• The elevators are dinosaurs and they ask that everyone use the service elevator.

“It's in the perfect location for easy airport access, LMU, and Marina Del Rey. Other parts of LA look like they are close, but may be problematic due to traffic, but I would stay here again in any case. For the price, I felt it was a luxuriant experience. The 2 drawbacks were the elevators are so ancient metal signs directed us to the service elevators and there was only very limited access to luggage carts.”

Aug 25, 2008 by Anthony from Casa Grande, AZ
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[9]

• Looks good.
• Needs to be cleaner.

“Looks good, needs help with cleaning, my first three night my room was not clean, dirt coffee dot, the first, the tub was not clean the next, after the third night.”

Aug 22, 2008 by Caroline from Washington, DC
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location and pool.
• The carpets felt dirt, bathrooms are dirty, amenities were lacking.

“The Gateway Sheraton must be anticipating a remodel. No robe in my room, limited amenities in bath, bath felt older and was not clean, carpeting felt dirty to my bare feet and ice machine and coke machine were not working. Coffee maker with cardboard mugs was disappointing.”

Aug 21, 2008 by Michelle from Paint Lick, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very updated and fresh looking.
• Nothing

“I was pleased to stay at this location, in this star level. Every area was to my satisfaction. I would easily stay here again.”

Aug 21, 2008 by Jax from Spring Valley, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Decor very stylish, comfortable bed.
• Elevator problems, hate using service elevator.

“Clean, well decorated, comfortable & centrally located at airport. No fridge in room, elevator service awful. Well staffed, valet parking is $25 daily and self-park is out of the way & inconvenient! The gift shop should stay open longer for late night snack.”

Aug 20, 2008 by Eduardo from Leisure City, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• I liked the fact that it had a Don Shula steakhouse.
• Had to use the service elevators because the regular elevators were experiencing problems/being fixed.

“This is a very nice hotel with convenient proximity to lax.”

Aug 17, 2008 by Bev from Modesto, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Club floor breakfast and snacks.
• Pricey parking.

“Overall, great experience. I would give this a 3 1/2 star rating not a 4 just because there were old box televisions and many 3 star hotels have newer flat panels and because the decor seemed a little dark in some areas. Enjoyed having a Starbucks and enjoyed the price.”

Aug 16, 2008 by Kristy from Visalia, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Hotel was more than I expected, very nice room and all of the comforts of a luxury hotel.
• The only thing I didn't like was there were a lot of unchaperoned kids and they were making out around the pools area.

“This is a fabulous hotel and would love to stay there again. I stayed with my 8 year old daughter who was flying out from LAX, so it was very convenient. She just loved the room and the beds were very, very comfortable. I would definitely stay again.”

Aug 16, 2008 by Gary from Bayport, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Quiet room with comfy bed.
• Handicap room.

“A typical Sheraton with nice rooms.”

Aug 15, 2008 by Naomi from Puyallup, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very clean, great breakfast, lovely balcony, convenient to Downtown.
• Not much in neighborhood.

“Pleasantly surprised at really nice room and furnishings, we had the room with balcony and king sized bed, very nice, flat screen TV and Wi-Fi. All was great. Really nice breakfast with waffles.”

Aug 14, 2008 by Daniela from Corona, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[4]

• Close to airport, would not stay there again.
• Dingy, wallpaper peeling, air condition not working properly etc.

“Wallpaper was peeling in bath area, bathroom looks like it had mole. Loud music play from 12 to 8 pm at the pool couldn't go down, the noise level was so loud my daughter was crying. Elevator was so slow we ended up using the stairs that lead outside so we had to walk around and back into lobby. Parking was a joke. We had planned to have a nice day as a family prior to my husband leaving to Iraq. The only thing good was the fact that it was close to the airport, but I am sure there were a lot of other hotels that would of fit that profile. You really need to check the star scoring on this hotel. I think it is wrong!”

Aug 14, 2008 by Devon from Grants Pass, OR
Overall Rating: 0
Cleanliness:[6] • Staff:[3] • Location:[5]

• Very close to the airport.
• Was not even close to a 4star. Very poor.

“I was extremely disappointed.”

Aug 13, 2008 by Mee A. from Bay City, MI
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[5]

• The dining was excellent.
• Rooms are not as nice, elevators did not work, and parking fee high.

“I would not stay at this hotel again. I stayed 4 nights and the elevators did not work all 4 days. The parking prices was high. The room was disappointing.”

Aug 12, 2008 by John from Fruita, CO
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[6]

• Nothing.
• No internet, rude staff, a number of inconveniences such as rap party in the lobby and long elevator lines.

“Sheraton Gateway LAX is a lousy hotel and I will never stay there again. I spent 3 hours. Up till 02:00 in the morning trying to get their internet to work in the room to no avail. Sheraton tried to charge me for the non-service and then never once apologized for the inconvenience. Staff at desk seemed too busy talking to each other to pay attention to awaiting guests. Overall - a disgraceful hotel and associated service.”

Aug 12, 2008 by Gdeep from Fresno, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was located close to LAX which made it easier fro travel.
• The parking is difficult.

“Overall the hotel was nice. Clean with attentive staff. The rooms were nice and clean.”

Aug 11, 2008 by Neftali from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was very clean and organized.
• No complaints.

“I really enjoyed my stay at the Sheraton gateway. The workers were very friendly and service was quick.”

Aug 11, 2008 by Michael from Santa Monica, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room and pool area.
• The elevators were slow and being repaired.

“Good hotel and clean and friendly staff.”

Aug 10, 2008 by Phillip from Ridgewood, NJ
Overall Rating: 3
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenient location from LA airport.
• Elevator was broken. The coffee maker was missing in my room. Generally, good facility but small things were poorly taken care of.

“They charge for everything. Business center computing time, Internet at room, etc.”

Aug 10, 2008 by Daniel from Alta, WY
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[9]

• Location.
• The elevators are broken the non-smoking rooms are Smokey the rooms furniture is worn-out and pathetic.

“My first impression upon entering my room was," They have got to be kidding". Twenty years ago this was a great hotel. It is showing its age and decay from the utter lack of maintenance and renovation. Unless they remodel to remain competitive they are headed down a slippery slope.”

Aug 7, 2008 by Maria from El Centro, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[9]

• The central location and the feeling of security.
• The unfriendliness of the reception staff and unwillingness to accommodate special requests.

“The hotel was beautiful, great location but the front desk were not very friendly or warm upon arrival. They did not even provide information on parking or any of the amenities of the hotel. Very expensive valet parking and they were also not very warm or friendly.”

Aug 6, 2008 by Robin from Highlands Ranch, CO
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• Absolutely nothing. It was dirty and scary! You need to wear shoes, the floors are scary too!
• Everything!

“My kids were scared to walk in the room without socks!”

Aug 5, 2008 by Susan from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Decor was contemporary.
• Bath tub did not drain - worked for 5 minutes after fixed, but reverted to stoppage.

“Overall, the hotel met our needs for a place to stay. However, the bath tub did not drain, and although it worked for 5 minutes after the hotel fixed it, it went back to being clogged again - not sure if this was consistent in other rooms. Also, the parking lot requires some walking, and a per day fee, which was unexpected.”

Aug 1, 2008 by Urban from Raymore, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The bed was comfortable!
• No free parking no warning of this.

“The bed was very comfortable. The big downside is there is no free parking unless you park on the street in back of the hotel. Have to move your car by 10 AM or get a $30-$40 ticket. Waiter service at the hot tub was almost non-existent.”

Jul 31, 2008 by Kevin from Phoenix, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The Sheraton Gateway was a nice upscale hotel that was very centrally located.
• Parking.

“The Sheraton Gateway was a nice, upscale hotel that was very centrally located. It was close to the beaches and central LA. The rooms were good size, plus very nice and clean.”

Jul 25, 2008 by Jim from Cupertino, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[8]

• Location is great for us; close to the airport and our relatives.
• Rooms and public spaces are rather shabby.

“I'm always disappointed. I don't think it belongs in the same category as the other LAX airport 4-stars, the Westin and the Renaissance, which are both true 4 stars. I'm a frequent business traveler and often stop over to see family in LA on my way to or from a business trip. The contrast between this hotel and the real 4 or 5 star hotels I stay in while on business is stark. The rooms of the LAX Sheraton are shabby, the elevators don't work. The only redeeming features are the location and Shula's restaurant (which is good). I've been stuck in handicapped rooms, low floor rooms, and just generally bad rooms. Even on the Club floor, is not much better--it's just a bad hotel.”

Jul 23, 2008 by Krista from Phoenix, AZ
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[4]

• Just the quick check out.
• Parking situation was extremely shady and unsafe.

“This is by no means a Sheraton of modern standards. The staff was friendly yet fast to brush you of and move you along. The rooms were ok yet not that of a four star location. Room service yet fast was way over priced and additional prices were not listed on the menu, meal jumped for $14 listed to $23 after add on fees. Now the worst part, parking. I was expected to park as a women with 2 children under 8 a 1/2 mile behind the hotel in a trashy neighborhood and walk back in to the hotel. That was the most unsafe I have ever felt while traveling.”

Jul 21, 2008 by John from Saint Coud, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience. Front desk staff & doorman.
• The key was too sensitive to consistently unlock the room door.

“Clean, comfortable & convenient.”

Jul 21, 2008 by Debbie from Stratford, CT
Overall Rating: 4
Cleanliness:[6] • Staff:[2] • Location:[7]

• The beds & hotel lobby.
• Service.

“The, overall, experience was ok. The bathrooms look like they are in desperate need of updating. The enamel on the tub was coming off! The door handle to my room was not working quite right - almost locked me out. Also - folks - do not forget your toiletries. I accidentally left my tooth brush home - I called housekeeping to get one - needless to say I'm still waiting on that toothbrush. This hotel is also at the end of one of the runways at LAX - so, if sleep is part of your plan - choose a different hotel. This hotel is good for a one night - fast in and out type of trip or if you get stuck in LAX and need a room.”

Jul 19, 2008 by V from Los Angeles, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Clean and professional, met my expectations for the price.
• There was an incident of the elevator smell

“We wanted to be close to the airport for an early morning flight. Everything was very easy, from checking in to checking out.”

Jul 15, 2008 by Jeri from Fresno, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location close to LAX.
• Bathroom needed remodeling in the tub and tile/no refrigerator.

“Valet parking staff was great. Desk clerk was not friendly.”

Jul 14, 2008 by John from Clovis, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very helpful staff. LAX parking was great, too!
• Nothing to dislike.

“The entire staff was very helpful and very informative. The restaurant was cozy and the bar even cozier. Proximity to LAX was big plus and the parking lot was very handy.”

Jul 10, 2008 by Eric from Castro Valley, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Warm pool, comfortable beds, clean quarters, free WiFi in lobby.
• Toilet problems, missing supplies.

“Generally, it was a very nice place to stay. Rooms were clean and well decorated. The beds were very comfortable. Free WiFi in the lobby was good (free in-room would be better). The pool was comfortably heated and great for the kids. Exercise room was nice. The price was excellent. However, service wise, I wouldn't consider it 4 stars (maybe 3-3 1/2 stars). Everyday, there was something missing from our room like coffee mugs, coffee pot, or coffee. In one of our rooms the toilet was broken and the repair guy had to come by 4 times throughout our stay.”