User Reviews for Sheraton Gateway Los Angeles

Research User Reviews for Sheraton Gateway Los Angeles (461-480 of 1085)

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May 2, 2007 by Joe from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great service.
• Nothing.

“Very friendly and customer orientated. Great job.”

May 1, 2007 by David from San Mateo, CA
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[9]

• Location.
• Inconvenient electrical outlets in the room.

“When I checked in the hotel was unable to give me a non-smoking room. The 4th floor (smoking) did smell pretty bad overall, and my room was a bit stuffy but livable. In addition to the stuffiness, I found the room fell short of what I would expect. A lack of electrical outlets at the desk (annoying), and a generally worn/shoddy feel to the bathroom was a disappointment.”

Apr 30, 2007 by Jim from Charlotte, NC
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[8]

• Room was excellent.
• NA

“NA”

Apr 30, 2007 by Gary from Providence, RI
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[10]

• Location.
• Needed to leave with mold coming out of shower vent.

“Stay away. Hotel is a health hazard. Tried to use the shower but it was contaminated with dirt and fungus (aspergillus fumigates). I am very concerned about the safety of people staying in this hotel until it is completely overhauled. Do not be fooled by the pretty wrapping. Staying here is a safety issue.”

Apr 30, 2007 by Bobby from Vallejo, CA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[6]

• The location was pretty good.
• Hotel management and staff very rude.

“NA”

Apr 28, 2007 by Maureen from Thousand Oaks, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Great restaurant. Shuttle service, nice bright clean room.
• The view of the car park.

“Really a great deal. I liked the lobby and the bar and the fact that there was a star bucks right in the lobby. Very friendly and helpful staff. Safe-feeling for someone staying alone.”

Apr 27, 2007 by Joel from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean and modern.
• Parking is expensive and not close.

“Excellent hotel. Parking is a short walk away in large parking lot behind hotel. Not super convenient. The closest hotel to lax. Full-service star bucks coffee inside hotel lobby.”

Apr 26, 2007 by Yoyo from Renton, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• It was cheap.
• The self parking was too far.

“Not worth anything more. I'd say it's more of a 3.5 star. Decent, clean, and nice. Nothing spectacular.”

Apr 23, 2007 by Marc from Westport, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• Price.
• Location.

“The hotel is great for staying near the airport; however if you have meeting in la it is very inconvenient. I was impressed with how quiet the hotel was.”

Apr 23, 2007 by Judy W. from San Antonio, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• NA
• Didn't see it.

“Had to change my travel plans- did not go- you wouldn't refund. I will not ever use as a business traveler again.”

Apr 22, 2007 by Karen from Great Falls, MT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very comfortable and the staff was very accommodating. It was close to the airport for convenience.
• Parking was a bit expensive.

“The hotel was very comfortable and we felt very safe both inside and when we were outside the facility. The entire staff was very accommodating and made every effort to make our stay comfortable. We were there for 11 nights for medical reasons and would return again.”

Apr 21, 2007 by Tim from Dana Point, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Close to the airport.
• There was no information in the room about the hotel.

“The staff was not particularly friendly. The room was clean, comfortable and there was no noise from the airport.”

Apr 21, 2007 by David from Palo Alto, CA
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[8]

• Wait staff was very polite and helpful.
• Front desk person.

“The hotel is nicely located near the airport and offers an attractive restaurant, and even a very pretty poolside area. But beware the front desk staff are unprofessional and inconsiderate, and everything is a la carte.”

Apr 20, 2007 by Sam from Madison, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We have never had a more comfortable bed in a hotel.
• The elevators were slow or inoperative at times.

“We really enjoyed everything about the Sheraton gateway - from its convenient location at the mouth of the airport, to its great restaurants and friendly staff, and to the most comfortable bed ever. Our stay in loss angels was made better because the Sheraton provided an extra special home-away-from-home.”

Apr 19, 2007 by Dipti from Fort Myers, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[4]

• Staff was friendly and restaurant was nice.
• Location was not very appealing.

“I wish the cleaning staff would make sure they clean well.”

Apr 12, 2007 by Chuying from Woodbury, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and nice rooms, nice heated pool, and good location.
• Parking is a little bit hassle.

“It is very close to the LAX make it ideal to catch a very early flight. Rooms are large and clean and the environment are good after remodeling. The insulation was very good that air traffic noise was largely muted. Fun to watch the airplane landing too.”

Apr 11, 2007 by Howard from Coronach, SK CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean, quite, safe.
• Parking inconvenient and expensive.

“Very nice hotel right beside LAX airport. Upscale, but I would not rate it 4 star - more like 3 or 3.5.A great place for business travelers to stay. Since it is primarily a business hotel, the weekend pricing can be quite reasonable. Parking is not great - you have to park behind the building in a very busy lot full of long term airport parking. Parking is expensive at $13 per day. But at least the parking area seems safe. Also, do not miss the turn off to the parking area or you will be stuck having to go through the airport departure area - a very busy and confusing place to be.”

Apr 8, 2007 by Jun from Tokyo, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• I like this Hotel.
• Bad Internet connection.

“I like this Hotel, but Internet connection. It's very poor.”

Apr 6, 2007 by Dale from Blackfoot, ID
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff very helpful, room service was awesome.
• Nothing.

“Great, we enjoyed our stay. Every request we made was filled and the staff and room were great. I would definitely stay here again.”

Apr 6, 2007 by Michelle from Baltimore, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Convenient location, near lax, rental car center, and highway 105.
• Interior deco is modern and trendy but lack of a touch of elegance. Not much dining options, food rather pricy compare to the quality.

“Nonetheless, this hotel staffs were very friendly, and helpful. This including the front desk, breakfast buffet waiters, and guest information hot line. My flight was delayed, so I had to extend one night in la. ”

Apr 6, 2007 by Ron from Elmhurst, IL
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[10]

• Close to airport.
• Not a 4 star as described.

“The appointments are beginning to age and are somewhat banged up. The bath area needed to be redone all together and needed a good scrubbing.”

Apr 5, 2007 by Barbara from Miami, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Proximity to airport.
• Room was nonsmoking but smelled of smoke.

“This hotel was better than I expected based on other reviews. We wanted a room close to the airport and this definitely fit the bill. I think we could have walked to the airport. Surprisingly the room was quiet; with little noise from the planes. Overall I was pleased with one major exception. I asked and received a nonsmoking room. However, the bathroom reeked of smoke. As a result, the entire room smelled of smoke and it really was unpleasant.”

Apr 5, 2007 by Mohammad from Riverside, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Everything was good. I very much enjoyed my stay.
• Absolutely nothing.

“Friendly staff, excellent service, great rooms and very comfortable. A far cry from the lax south travelogue of two weeks ago. ”

Apr 4, 2007 by Akash R. from Hayward, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Clean.
• Surrounding area.

“Good, clean, friendly service.”

Apr 4, 2007 by George from Lafayette, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• The beds were comfortable and the location to the airport.
• The lounge area does not allow children in it after 6pm.

“Great location to the airport. Clean and comfortable.”

Apr 4, 2007 by Nikki from Henderson, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved that it was centrally located to where we were going, and so close to the airport, we could have walked there!
• There was not anything that I didn't like about it.

“The hotel was clean, they were attentive to our needs, bring more towels as they saw we would need them. Made sure had a room with two double beds, everything was perfect.”

Apr 3, 2007 by Victoria from Palm Desert, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location.
• Parking.

“Will recommend to friends, family and business partners. Friendly staff.”

Apr 2, 2007 by Simon from San Gabriel, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[10]

• The location is so close to the airport.
• The star rate doesn¿t match with the quality of the room.

“The hotel is Name brand but the room is not what I expected.”

Apr 1, 2007 by Amber from Apple Valley, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great bed.
• Confusion on long term parking and self parking price and non proximity.

“Excellent hotel although self parking not the closest proximity for convenience.”

Mar 31, 2007 by Steve from Topeka, KS
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Proximity to LAX.
• Must pay for parking.

“Did not receive the level of service that mid-range hotels provide - no shampoo in room, parking was expensive, no courtesy breakfast.”

Mar 31, 2007 by Doroty from Carmichael, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Bathtub was missing porcelain.

“This was a great hotel but the bathtub needed to be redone.”

Mar 30, 2007 by Michael from Tarpon Springs, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Bed was excellent, room was like new.
• Our third floor room looked out on a roof.

“Excellent hotel, located right at airport, parking was a little steep, $23 for valet, $13 for self park, but that¿s the going rate. The rooms have been redone, everything looked new. ”

Mar 28, 2007 by Jeffrey K. from Santa Maria, CA
Overall Rating: 4
Cleanliness:[2] • Staff:[6] • Location:[5]

• Nice pool area.
• Not 4 star at all. Extremely disappointed! Worst stay ever!

“The hotel was in major need of renovation. The bathroom was horrible with stains on the wall, old tile flooring, plumbing not hidden and paint peeling from tub. The carpet in the room was dirty and stained and air conditioning didn't work. Furniture was beat up and worst of all, the most uncomfortable bed I have ever slept in. I have used it ten times or more and am not sure I will again after this horrible experience. The star rating needs to be changed on this hotel. Misleading to say the least. The three star Marriott was much nicer and cleaner. The Sheraton should be 2 1/2 stars at best. Some motel 6's might rank better than this one.”

Mar 28, 2007 by Mansur from Phoenix, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient location. willing to accommodate for non-smoking room.
• Hotel room lobbies need upgrading a little. Tub did not drain well.

“Close to freeways and airport. Helpful staff. Would go back even though had problem with bathroom tub. Hotel was gracious to give me a credit for parking for the inconvenience. Overall experience with Sheraton was good and has been very good in the past.”

Mar 27, 2007 by Jerry from Anchorage, AK
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Name branding at fair price, safety because of staffing and security.
• Seemed less than 4 star by furnishings and the 'extras' being charged for (i.e. phone, parking, computer access, etc).

“I felt comfortable getting booked at this hotel before I ever saw it because of having stayed at this chain before. I knew that even in a 'bad area' we would be 'safe' for our time there. The rooms were clean, the staff was extremely competent and courteous. I would have thought that something as basic as internet access, parking for our rental car, and local phone calls would have been included in anybody's bill, but they were not.”

Mar 25, 2007 by R from Nashville, TN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Shower.

“I had an early morning flight and the proximity of this hotel saved me time in the morning.”

Mar 23, 2007 by Paul from Los Angeles, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[3]

• Located near the airport.
• Inconvenient parking and elevator access for friends and family.

“Not a 3.5 or 4 star due to inconvenient off site self parking and poorly lit walking path to hotel. Access card needed to use elevator gives the hotel a feeling of insecurity and inconvenient for guests. Rating should be dropped to a 3. 3.5 And 4 are absurd.”

Mar 22, 2007 by Linda from Orland, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are the best.
• Two rooms were reserved (nonsmoking). One of the rooms had a tobacco odor.

“I've stayed at this hotel before. It is very comfortable. It's proximity to lax is a plus. The staff has always been friendly. The best feature of this hotel, though, is its bedding systems. The comfort of their beds is the best.”

Mar 22, 2007 by Lewis from Oakland, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Convenient.
• Not really a 4-star hotel considering the decoration. Food is expensive for the poor quality.

“The hotel doesn't really fit a 4-star rating and feel like I was overpaid. ”

Mar 21, 2007 by Kelly from Georgetown, TX
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[8]

• It was close to the airport.
• The rooms are below par, the key for the room never worked, staff was disorganized and not helpful.

“I would compare it to a super 8 for the room and service but the restaurant staff and food.”

Mar 20, 2007 by Robert from New York, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[8]

• Convenient location to lax.
• Despite ca law, still had smoking rooms. Bathroom wasn't clean.

“If your clients are unworthy of their standard level of service, please stop placing people in their establishment.”

Mar 18, 2007 by Pamela from Ventura, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Comfortable bed, surprisingly quiet (lax), efficient valet.
• Concierge service not available or inaccurate with directions, am room service unreliable and camped one morning because lost in the system.

“My needs for this stay were specific to a quiet, comfortable night sleep and efficient breakfast and valet in the am. My stay was very agreeable for this need, and in general the staff was friendly. Room service quality could be improved. Overall I appreciated my stay.”

Mar 18, 2007 by Lovina from Santa Clara, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Our waiter at breakfast was great.
• Called room service for bottle opener and she said it would take 30 minutes!

“Very good overall. Felt the quote for a wine opener of 30 minutes was silly. Our breakfast waiter - great. Overall staff was friendly. Staff on phones seemed green. Talked very loud! Especially after one lady could tell she woke me up. She said "oh I¿m sorry. But xyz" in a very loud voice.”

Mar 17, 2007 by Michael from St Louis, MO
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[5]

• Beds were comfortable.
• They charged for internet, that did not work properly for the first day.

“I was expecting this to be a very nice hotel, but was greatly let down. They charged for internet, the hallways and common spaces were nice, but nothing too great. I ordered room service, and had the Shula Steak. I could have went to apple bees and received a steak with more flavor. It has a work out place, pool, and hot tub. But you have to access it through the bar area. That is just what I want to do, walk through a bar full of people soaking wet to get back to my room.”

Mar 17, 2007 by Holly from Glendora, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• The location is superb - less than 5 min to LAX.
• The bathroom needs to be remodeled.

“The location is perfect if you have an early flight out of LAX. The complimentary hotel shuttle service will get you to LAX in less than 5 min. However, it was surprising to me that there is no mini-bar or safe in the room for this so called deluxe hotel.”

Mar 16, 2007 by Chester from Bradenton, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The hotel is clean, safe and easy access to airport and Beverly hills.

“The hotel is clean, safe - would recommend it for business travel overnight. It is not the kind of place you'd want to spend a lot of time in. The desk is always busy, but overall good experience.”

Mar 13, 2007 by Nataly from North Hollywood, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Classy, business-like, discreet.
• Front desk a bit snooty.

“Did not use public spaces as much. was overnight stay. Lovely room. Lovely hotel. serves its customer well. staff a little off putting. Attitude I might expect in Beverly hills and not LAX..”

Mar 13, 2007 by Roy from Trail, BC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• Location.
• Told the only room available was smoking room.

“On check in we were told the only room available was smoking. Then offered an upgraded room.”

Mar 13, 2007 by Gavin from Deerfield Beach, FL
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Comfy great location.
• Small water stain on ceiling.

“Great location, awesome bed.”

Mar 12, 2007 by Tyler from Bozeman, MT
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[7]

• The location to the airport.
• Was given small room by elevator.

“This is a basic airport hotel. Safe and clean with frequent shuttles to airport.”