User Reviews for Sheraton Gateway Los Angeles

Research User Reviews for Sheraton Gateway Los Angeles (381-400 of 1084)

• Add Your Own Review »

Jul 20, 2007 by Tally from Salt Lake City, UT
Overall Rating: 4
Cleanliness:[10] • Staff:[2] • Location:[8]

• Beds are great.
• Front desk clerk did not fulfill my expectations.

“When we registered we were given a King and when I requested two queens instead, the desk clerk told me they did not have two queens available. Then She said they had two queen beds if I accepted an up charge? I can't remember when two queens cost more than a King? Clerk was not very well trained in customer service.”

Jul 19, 2007 by Takis from San Diego, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[1] • Location:[5]

• Convenient location.
• Dirty public places.

“Not what I expected.”

Jul 19, 2007 by Sara from Dublin, CA
Overall Rating: 1
Cleanliness:[7] • Staff:[6] • Location:[8]

• Contemporary.
• Smoking room, elevators are super slow.

“Hotel itself was nice and in a convenient location. We are non-smokers and being in a smoking room (on the smoking floor) for the whole weekend was not a pleasant experience.”

Jul 19, 2007 by Cindy from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Friendly staff, beautiful lobby, great rooms.
• A lot of traffic to and from if you are not flying out of lax.

“The hotel staff was friendly and helpful. Our room was clean, roomy and the beds were comfortable. The rooms were pretty quiet, but we were on the third floor and did hear some noise from road and hallways. There are meeting rooms on the third floor as well. There is a Starbucks in the lobby, so could get coffee in the morning. It was a good value for the quality of this nice upscale hotel.”

Jul 19, 2007 by Veronica from Monterrey, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Well located, big and nice rooms.
• The bathroom was in very bad shape.

“Very good hotel, with big and comfort rooms, the only problem the bathroom need maintenance, the bathtub was in very poor shape.”

Jul 19, 2007 by Bob from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Comfort of the beds and pillows was top-notch.
• Parking (fee) is inconvenient and there is no refrigerator/minibar.

“Wonderfully decorated rooms with a modern touch - no "surprises". Great night sleep due to the extra comfortable beds. Perfect for LAX business travelers, although the business center is not always open. Parking for fee is a bit of a hike.”

Jul 19, 2007 by Julia from Bothell, WA
Overall Rating: 1
Cleanliness:[7] • Staff:[2] • Location:[2]

• Comfortable bed.
• Elevators out of order, no fridge in room, airplane noise.

“I will never stay at the Sheraton Gateway again. This hotel was terrible. Self-parking was $13/day and a block away, which meant hauling luggage to the main entrance or you could pay $24/day for valet plus tip. This place is soulless, absolutely void of personality, character, and ambiance. Our room felt like a holding cell, good enough for a business person staying over one night, certainly not meant to feel hospitable, comfortable, homey, etc. On top of that, this particular Sheraton is outdated, internet via cat5 instead of wireless; no fridge; 2 of 5 elevators working for like 18 floors; room service food littering the hallways, how long does it take to pick that stuff up? Needless to say, this hotel did not meet my expectations for a 4 star hotel. Stay at the Hyatt instead you won't regret it.”

Jul 19, 2007 by Jennifer from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Room décor.
• Parking; low shower heads.

“Perfect for a hotel located right near the airport.”

Jul 18, 2007 by Alix from Millbrae, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Shula's was a wonderful restaurant.
• Had to share a King bed with my Mom- no other rooms available.

“Forgot my toothbrush and they brought me toothpaste and two toothbrushes. Very nice. The bed was comfortable but as I was traveling with my mother, it would've been preferred to have separate beds. Shula's (restaurant on site) was delicious.”

Jul 17, 2007 by Beverley from Port Huenume, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location & pool.
• The staff were professional but not warm in attitude.

“This hotel was more of a travelers/business hotel stay over. No ambience, rooms were a mix match in decoration. Not enough staff on at checkout times with a long queue waiting. Good location for LAX and 405.”

Jul 16, 2007 by Roger from Broken Arrow, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice, close to airport, easy access to freeways.
• Parking fees.

“Would recommend, felt safe, even in self park behind hotel. Valet was $24, self park was $16.”

Jul 16, 2007 by Denis from Franklin, MA
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[9]

• Location.
• Would not supply non-smoking room.

“Great hotel but would not give me a non-smoking room.”

Jul 15, 2007 by Mohammad from Los Angeles, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Convenience.
• Bathroom didnt drain well.

“Convenient, clean, comfortable.”

Jul 15, 2007 by Charles from Kansas City, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It had everything I require. Bed was comfortable and AC quiet.
• Cost of Internet was higher than it should be.

“Easy to find, large open spaces, safe and clean neighborhoods, the hotel is extremely close to LAX but quiet enough inside to make you forget the airport is right outside. It looked family friendly as well.”

Jul 15, 2007 by Neil from Pembroke Pines, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Ok hotel that is no better or worse.
• Email, wireless charge per hour or day.

“Ok hotel, bar and restaurant expensive, no free wireless, paid 10.95 and had poor signal.”

Jul 13, 2007 by Tim from Dakota City, NE
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Like the bed.
• The bathroom was old.

“Very nice hotel we enjoyed our stay.”

Jul 13, 2007 by Kim from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[9]

• The gym and pool areas were very nice.
• The room cleanliness was fair at best, there were stains on the carpet, and the bathroom was just ok.

“The location is great to leave from LAX. The staff was wonderful and the amenities were great. The rooms do not reflect the star rating. Worth a 3 star at best. I stayed at The Pasadena Hilton the following night (4 stars) and there was a night and day difference between the room. We could smell the smoking for other floors through the bathroom air ventilators.”

Jul 12, 2007 by Ben from Laveen, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• View of airport, lobby, and 10th floor room was great!
• Parking!

“Loved the hotel, room and staff. I Don't like having to pay $13/day for parking.”

Jul 10, 2007 by Mark from Corona, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The overall facility was nice and comfortable and the rooms were as expected.
• Prices for breakfast in the casual restaurant were on the high side but food was good. Parking was expensive.

“Next time I have to stay near LAX. I would definitely consider this hotel.”

Jul 6, 2007 by Joel from Johnson City, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] •

• The Location, we wanted to be close to the airport.
• The location of the self-park parking lot.

“The Sheraton Gateway was a great location as we were looking for a hotel close to the airport. Our room was very neat and clean. We arrived late and left early, so I do not know a whole lot more about this hotel.”

Jul 5, 2007 by George from Blaine, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice hotel, excellent location.
• Nothing significant.

“A very attractive hotel, clean, well decorated rooms. Excellent location near LAX airport.”

Jul 4, 2007 by Marie from Ft Washington, MD
Overall Rating: 9
Cleanliness:[9] • Location:[9]

• Close to airport and freeway.
• No hot tub or whirlpool, no sauna or steam.

“Clean and close to freeways and airport. It was my first trip to LA, and this hotel was close enough to get to most major attractions driving the rental car in less than 30 minutes, even with all the traffic. Staff was helpful. Would return and stay here again.”

Jul 2, 2007 by Mark from Queensland Australia, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Comfortable beds.
• Distance to car parking.

“Very convenient to Lax with courtesy shuttle bus available, helpful staff, impressive lobby, and clean room.”

Jul 2, 2007 by Harold from Fredericksburg, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Close, convenient, modern design, nice rooms, and excellent restaurant.
• Starbucks wireless was not working for my computer.

“Overall fantastic.”

Jul 2, 2007 by Bill from St. Louis, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The hotel and room was extremely clean. The staff was very efficient.
• The gift shop was closed when I checked in about 7:45 PM.

“The hotel was more than I expected. I am very pleased with my stay and experience. I will return.”

Jul 1, 2007 by Marrisa from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The Bed was very comfortable.
• The parking is very far from hotel.

“The Service was very good and the employees were very friendly!”

Jul 1, 2007 by Jay from Omaha, NE
Overall Rating: 0
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location was very convenient.
• Very large hotel, somewhat difficult to get around.

“Very nice fitness facility. Extremely close to air terminal. Room was clean and nicely appointed.”

Jul 1, 2007 by Michael from Milwaukie, OR
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• It had herbal tea, not just coffee.
• Parking was not free. It was $26.40 extra for two nights.

“The parking is inconvenient and expensive.”

Jun 30, 2007 by Carl from Rancho Mirage, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Oversized rooms.
• Self parking is inconvenient.

“Stay was great. Hotel was beautiful. The staff was hospitable. My only issue is with valet parking. I accidentally parked in the Valet area and they blocked my vehicle in so I could not leave. I guess this was some sort of punishment.”

Jun 29, 2007 by Myrinx from San Jose, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[8]

• Lobby looks nice.
• Shower drain did not drain and toilet did not flush.

“Had to flush toilet twice to get rid of everything. Shower drain did not drain and water was around my ankles.”

Jun 29, 2007 by Susan from Phoenix, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable beds, nice exercise room, welcomed our pet.
• Expensive parking not close to the hotel, parking situation a little confusing.

“Beautiful rooms, pleasant staff, overall a very nice place to stay.”

Jun 28, 2007 by Mike from Kaneohe, HI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Exactly what one would expect from a star wood property. A comfortable nice experience.
• I can't think of anything.

“We stayed at 3 hotels on our trip. A 5 star in Aspen, a 3 star in Denver, and this Sheraton property. We were as comfortable in this room as our pushy 5 star hotel room in Aspen (minus a few amenities), and grateful to be here after a horrible stay at a Radisson in Denver. I would recommend this hotel, more for business travelers, couples, but not necessarily families. A nice experience, the staff was especially professional & courteous!”

Jun 28, 2007 by David from South Daytona, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• Room was very attractive.
• Pool was cold, parking stinks and bathroom space too small and no ventilator.

“Attractive hotel and rooms and quiet even though near airport runway.”

Jun 28, 2007 by Nicholas from San Francisco, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[5]

• Late night dinner at hotel bar was excellent, though the service wasn't.
• Pool was cold.

“It would be fine for a business stay.”

Jun 27, 2007 by Lynn from Redding, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pleasant decor, upscale bedding, and very clean.
• No breakfast.

“The staffing at the hotel was quick and efficient. The hotel was very clean. The bed and bedding were wonderful. The decor in the room was very pleasant and updated. They have a small star bucks for early travelers but no breakfast. It seems a hotel of this caliber would do well do at least have a cont. Breakfast for customers catching early flights. I did not even see a restaurant? But I slept well, and that was what I was there for. Thank you.”

Jun 26, 2007 by Janet from Va. Beach, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Exceptional space, clean, upscale, contemporary decor. Friendly, helpful staff.
• Food is good, but fairly pricey.

“We stayed overnight at the Sheraton before flying out the next morning to Hawaii. The location near the airport was very convenient with frequent shuttle service. The accommodations are extremely clean and well-maintained. Security is very good (you have to use your key card to go up the elevator). The room was large and comfortable. Lobby, bars and restaurants are stunning. Excellent place to stay.”

Jun 26, 2007 by Elliot from Springfield, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• New -clean - great service.
• Paying for parking.

“First class new hotel close to main road. Excellent service.”

Jun 25, 2007 by Carol from Champaign, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Room is nice.
• You can hear flights landing and taking off. No frig in the room.

“The hotel and room is good. However, as an airport hotel, you need to take hotel airport shuttle and 40 minute ($3) flyaway bus to connect to other public transportation or find some places to eat. No frig in the room is a little disappointed.”

Jun 24, 2007 by Yi from San Jose, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good hotel and professional service.
• Parking is not good.

“The hotel is generally very good. No trouble to get non-smoking rooms.”

Jun 20, 2007 by Derrick from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Close to airport, beach. Very nice for price!
• Parking was expensive.

“The only thing I did not like was that my hotel room bathtub was in need of a fresh painting. Had several areas where the paint had peeled/chipped off. Other than that, the room was very clean; hotel staff appearance was very professional. The hotel was nice and quiet, with a nice pool area and sufficient workout area.”

Jun 19, 2007 by Rick from Coral Gables, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Shula's restaurant, great breakfast too.
• The whole room had 2 drawers for storage.

“Nice place near airport.”

Jun 18, 2007 by Sheryl from Huntington Beach, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[10]

• Location to airport.
• Bathrooms were unacceptable - black mold on shower tiles.

“His hotel is the super convenient because it is so close to the airport. In general the hotel is dark and gloomy, needs refurbishing. The bathroom shower tiles had black mold and the grout on the floor tiles looked stained and unclean. The bathroom sink was cracked.”

Jun 17, 2007 by Louise from Dallas, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[2] • Location:[8]

• This was a beautiful hotel inside, and it was close to the airport.
• I felt like the staff could have been more friendly and informative about things to do in the city.

“This was a nice hotel, very clean and comfortable. They could have volunteered more information about tours and local entertainment.”

Jun 14, 2007 by Addie from Romulus, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Security was excellent.
• Sometimes the room was not supplied with supplies.

“A excellent hotel stay.”

Jun 14, 2007 by Rosa from Albuquerque, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[5]

• Very easy to get to and from the airport with complimentary shuttle.
• Very expensive to get to downtown LA which is only 9 miles away.

“The staff is very friendly and helpful. The rooms smell nice in the non-smoking areas of the hotel. We had a hard time sleeping the first night in a smoking room because non-smoking were booked which caused my asthma to act up, but we got a non-smoking the next morning. The shuttle service to the airport and Disneyland was excellent.”

Jun 14, 2007 by Duane from Cold Lake, AB CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location staff.
• Decor very cold.

“Would stay at this hotel again.”

Jun 14, 2007 by Tim from West Milford, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Full service hotel close to LAX.

“The initial room was unacceptable (fully handicapped). In raising the issue and my membership with the front desk, I was given another room that met my expectations.”

Jun 12, 2007 by Angie from Astoria, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[2] •

• I didnt like anything about it!
• You said 20 words or less thats not possible. For my complaints.

“Death. Felt as if something died in it!”

Jun 11, 2007 by Jerald from Oklahoma City, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient location.
• Bathrooms outdated. Cracks in the tile in the tub.

“Well worth the money. Overall good experience.”

Jun 10, 2007 by Chad from Chicago, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Proximity to airport.
• Internet access never worked.

“I moved to two different rooms, spent more than half an hour with tech support, had a technician come to my room and still was never able to get on the Internet. It was unbelievably frustrating. I don't why I can stay at Super 8 hotels and jump on fast, free wireless Internet service, but a supposedly 4-star hotel tries to charge for Internet service and still can't make it work.”