User Reviews for Sheraton Gateway Los Angeles

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Sep 15, 2007 by Jd from Woolwich Township, NJ
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[7]

• Close to airport.
• Air conditioning unit in two rooms make loud noise when operating. Swipe card for room access didn't function properly, preventing room access.

“Perhaps isolated issues during our stay at the Sheraton, nonetheless annoying after a busy travel schedule. The toilet flush mechanism was broken in one of our bathrooms; air conditioner unit in both rooms percolated loudly and squeaked whenever the system turned on (evidentially "major work was done" on the climate control unit that day). The swipe card key system was undependable, preventing us from room access and forcing the front desk to assist us twice with entry. The child's breakfast buffet is somewhat overpriced, unless you're feeding a hefty kid. No redemption with the black lacquered furniture and decor. The modern, Asian sequel look ensures a cold, temporary stay feel. Not a family friendly hotel, which is not uncommon for hotels with a built in club scene. Expect inconsiderate, and loud club goers to forget they're might be guest who actually intend to relax and sleep! The only convenience the Sheraton provides is its locale to lax.”

Sep 14, 2007 by Cava from Davis, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Hotel staff, not the business center woman though.
• They charge for internet access. Dumb!

“Nice hotel staff. The restaurant has a bad case of bar flies; as in the real flying bugs: Gross. Also, they charge .75 cents for the paper and make guest call to refuse the charge: Tacky. If you want to use the internet to print your boarding pass or get directions, you have to pay by the minute. But they don't tell you that: you get the "business" and discover that you must go back to your room to get a credit card. They won't charge it to your bill. But still, in this day how tacky cheap can a 3 star be? The woman in the business center is really snobby and rude to boot. They have no shuttle to rental cars, you have to take a cab or walk. And, they pack their hotel guest shuttle with people who use a parking lot near the hotel but are not staying at the hotel. Huh? Guest gets crammed in and parking lot people get a free ride? I would not stay here willingly again.”

Sep 9, 2007 by Hannah from Houston, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bed is very comfortable and enjoyed the view of the planes landing.
• The bathtub was nasty. Paint coming off all over and the shower head too low.

“Definitely need parking. It was a struggle every night to find a parking place on the street. After paying for the hotel we were not paying extra for parking, that's ridiculous!”

Sep 7, 2007 by Claudia from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The decor of the room was modern and very comfortable.
• There were no free water bottles in the room.

“The front desk staff was very nice and did not even question us when we arrived 3 hours prior to the standard check in time. The room was very modern and nicely furnished. The bed was very comfortable. The location is central and the valet service made getting in and out of the hotel very convenient.”

Sep 6, 2007 by Ann from Culver City, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Everything was handled expeditiously.
• The plumbing was not very good.

“We enjoyed almost everything that the hotel offered. They gave us great service. The only negative was that the drains were slow.”

Sep 5, 2007 by Aric from Santa Ana, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location is good. Clean.
• The public spaces were bare not much furniture and the decor, with the exception of the bar, was plain.

“It is more like a 3 star hotel. It's still nice, but I would not classify this as a deluxe hotel.”

Sep 4, 2007 by Kuok from Santa Clara, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[9]

• It's near the airport.
• Parking is awful and very expensive.

“Parking costs $24.20 a day, or very limited spaces for self parking a long walk away for$13.20. The elevators took forever to reach though there was hardly anyone using them. The tub did not drain properly, and everything looked old and needing a major repair/upgrade. It is definitely not a 4-star hotel, 3-star at best. I see why they had a good size room during Labor Day weekend - they are just not worth 4-star money!”

Aug 31, 2007 by Jay from Brookline, MA
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[9]

• Great location.
• Rated as a 4 star but was really a 3 star.

“Great location. Easy to get to airport and rental car companies. Pool area is clean and well kept up. Great to have a Starbucks in the lobby. However, the room I stayed in should have been renovated long ago. The tub was missing its' finish in multiple areas. The hot water sink handle was broken and only the stem remained. The desk chair was covered in dried ink. The windows in the room and at the end of the hall were covered in grime and difficult to see out.”

Aug 29, 2007 by Larry from Clinton, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location of this Hotel was just right, including the Shulas Steak House. The hotel staff was very accommodating.
• Does not apply.

“Perfect location for business in the LA area. Easy access to everything from restaurants to sporting events and business locations. I would stay here again.”

Aug 29, 2007 by Nedra from Oakland, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The suite was divine.
• My first assigned room was a disaster. I received an upgrade.

“I had a very pleasant stay. My late night room service was excellent. I love French onion soup, it was so tasty. The waiter was efficient and quiet. My suite was grand but I wish the bedroom area was a little more secluded, ex divided. I will certainly return to the Sheraton.”

Aug 28, 2007 by Kent from Auburn, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Clean and quiet.
• Workout facilities somewhat small.

“Convenient location, clean, courteous staff, and quality rooms. I would stay here again.”

Aug 26, 2007 by Patrick from Longmont, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, quality hotel for a very good price.
• Access to parking.

“This hotel has all the amenities of a 4-star resort, at a very good price. Terrific pool area; nice lounge/bar area; and a general top-shelf feel to the entire hotel. Although it is located next to the airport, noise was unnoticeable. The only concern is for travelers with an automobile, valet parking is expensive and the self-parking area is a block away from the hotel.”

Aug 25, 2007 by Deedee from Cleveland, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The concierge was great. He went above and beyond for us.
• Being rushed out of the bar at 1:30 am.

“We only stayed overnight to catch an early morning flight. Our room was nice and clean. The front desk staff and concierge were great. The concierge even called a restaurant away from the hotel to make sure they were open and gave us several options when we wanted dinner after 10pm. This alone made our stay great. We checked in and out with no delay. We didn't get to use any of the facilities - we flew 10 hours and then had to turn around and fly 5 more. Our room was ready early and we slept until late, the concierge helped two tired, jetlagged people find a great meal, just a short taxi ride away. He went above and beyond, we called him from our room and he made arraignments for us over the phone. When we went to the lobby to thank him, he was swamped with people. We couldn't believe he had taken so much time to help us. We hope we tipped him enough. He was awesome! And dinner at McCormick and Shmick's was great. The Sheraton LAX is really a business hotel or Id like to be close to the airport for an early flight hotel. The free shuttle was wonderful too.”

Aug 24, 2007 by Mark from Ft. Lauderdale, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great location. Rooms are sound proof for being close to airport.
• The high speed internet was down for three days.

“This stay the room was not as clean as in the past. They need to update rooms.”

Aug 24, 2007 by James from Denton, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[1] • Location:[8]

• Starbucks in lobby.
• Tub did not drain, stains on sheets.

“For a 4 star it was not what we were expecting. Lobby and room were dirty with lost of dust build up. The tub did not drain and we both had to take a shower standing in water. Worst of all when we arrived it was pretty late and we figured we would ask for an upgrade just to see if we could and the guy working the front desk said, No.”

Aug 23, 2007 by Angel from San Jose, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Convenience.
• Bath tub paint and caulking was flaking off.

“The room was great. It was updated in decor and beddings. Bed was comfortable. The bath tub was a turn off.”

Aug 23, 2007 by Tom from Rome, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to lax.
• To far from tourist area.

“Hotel was great for our needs since we were there only 2 days waiting on a flight to Guam.”

Aug 23, 2007 by Danee from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful room.
• No pizza.

“Very nice hotel, except when you order delivery other than room service you have to go to lobby for pick up.”

Aug 23, 2007 by Jennifer from Cleveland, OH
Overall Rating: 1
Cleanliness:[10] • Staff:[3] • Location:[10]

• Quick to get to from the airport.
• They are scam artists.

“I checked in around noon, and the person at reception told me there were no non-smoking rooms since I had booked, but for $30/night more I could get one on an "exclusive level" of the hotel. Someone on an airline crew behind me offered to take the smoking room because they wanted it but the hotel refused to do it. I don't believe for a minute that they only had smoking rooms available that early in the day, and the way they were dismissive to the airline crew person proved it to me. It was all the person behind the counter could do to keep the "yes, Im lying but what are you going to do about it" grin off of his face.”

Aug 23, 2007 by Christina from San Francisco, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[4] • Location:[8]

• Valet parking and phone call charges were less than the 5 star hotels.
• Limited staff; long wait for bellhop, bed skirt was dirty, shower curtain had mold scent.

“I did not like this labeled 3 star hotel. I'm sticking to luxury Westin hotels in the future.”

Aug 22, 2007 by Cheri from Moreno Valley, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• We upgraded to the club level and the appetizers and breakfast were great!
• Toilet leaked.

“Clean room, friendly staff, and overall pleasure!”

Aug 22, 2007 by Floyd from Bayville, NJ
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[8]

• Convenient, comfortable, reasonable.
• Lack of little things- i.e. Pens in room, exhaust fan in bathroom, and inefficient housekeeping staff.

“For our purposes it was adequate but hardly a 4-star hotel.”

Aug 22, 2007 by Don from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beds were very clean and comfortable.
• Hotel computer froze up when I needed to print my boarding pass.

“Very nice restaurants, great pool settings, and excellent rooms.”

Aug 20, 2007 by Robin from Dallas, TX
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[7]

• I did not like anything about this hotel. It certainly was not a 4 star hotel!
• I have a list of 10 things wrong with this hotel starting with your rating of it as a 4 star property.

“It was not a 4 star hotel. I would not even give it 1 star.1. Hotel staffs were snippy.2. Room was shabby.3. Sink leaked.4. Tub cracked.5. No shampoo.6. Lights burned out.7. Noisy all night long.8. A/C was noisy. Hotel was empty. That may say something about why people don't stay there. This was not a good value for the money.”

Aug 18, 2007 by Ben from Chandler, AZ
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[4]

• Excellent friendly service.
• Inconvenient location, high parking fees, and the room needed attention.

“This is absolutely not a 4-star hotel. This should be rated as a 3-star hotel. The hotel restaurant food is overpriced for the quality. The location in relation to traffic and other businesses such as restaurants is awful. The parking fees for the location are utterly ridiculous. The room's bathroom needed immediate attention as the paint was peeling off the tub and walls. On the positive side, the staff was friendly and efficient and extremely helpful in locating restaurants and other destinations.”

Aug 16, 2007 by Michael from Scottsdale, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The Star Bucks store they had in the Lobby!
• The showers water pressure was very low.

“I use to travel all the time (within the US) and have stayed at comparable hotels; this one was by far one of the best, simply because of the amenities (Hotel restaurants and the Starbucks store in the lobby. The showers water pressure was low, and the beds were a little firmer then I would expect, but with no doubt with the price I paid, I would stay there again no questions asked.”

Aug 16, 2007 by Tony from Louisville, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location to LAX with shuttle service.
• We had a billing problem and it was not handled promptly.

“Very comfortable room and great facilities.”

Aug 16, 2007 by Travis from Colton, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The location was convenient, the restaurant was excellent, and the staff was friendly, nice bar.
• Expect to pay daily parking fees of $13 and up.

“The LAX Sheraton is an upscale hotel with the expected conveniences. It has 24 hour room service, concierge, pool, fitness center, restaurant, and more. The friendly staff is used to servicing a diverse international clientele. The price was more than right!”

Aug 16, 2007 by Hilary from Lodi, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• That it was just off the freeway.
• The parking is ridiculous $24 night just to park your car!

“The hotel was nice. No airport noise even though I saw planes flying by my window all night (not a problem though I enjoyed watching the planes just closed the curtains when I was going to sleep). The parking is stupid 2 per night then they wanted a tip on top of that yeah right.”

Aug 16, 2007 by Felicia from Washington, DC
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[10]

• A pool and close to the airport.
• There was a flood in my bathroom and the room smelled.

“I had to get another room because the first one smelled like dog urine and the second had a leak in the bathroom. It took 3 calls to get it taken care of, however once those things were handled, my overall stay was good. We enjoyed the pool and had a great view of the city and incoming plains.”

Aug 16, 2007 by Yannis from Menlo Park, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The rooms are really nice and the bed is great!
• The lobby is not super, but it's an airport hotel.

“Stayed at this hotel in august 2007, very good surprise about the quality of the room, extremely comfortable and spacious, zero noise despite the airport being very close, I did 4 or 5 hotels near LAX, this one was the most comfortable. However wireless is not free compare to other hotels around.”

Aug 15, 2007 by Kate from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable, polite staff, quite, and clean.
• Some interference on TV when watching a movie on demand.

“Nice hotel, quite, I would recommend it to my friends who want to relax after traveling.”

Aug 15, 2007 by Dannette from Torrance, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Smooth and fast service.
• Not all of the food was tasty. I expected better taste.

“Extremely helpful staff. Clean and comfortable bed / room. Super fast room service. I loved it.”

Aug 14, 2007 by Taejun from Denton, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean and comfortable.
• There is not a cooler or refrigerator in the room.

“Good!”

Aug 14, 2007 by Paula from San Marcos, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[4]

• Room was quiet.
• Parking, Jacuzzi, water pressure, air conditioning, and lack of café.

“This hotel was completely disappointing. Only valet parking for an additional $25/day, bad air conditioning, no water pressure, water stain in hall, Jacuzzi was yellowish green and unusable, no place for snack except room service, no fridge in room, and pool was cold. No way is this a 4-star hotel.”

Aug 3, 2007 by Kenneth from Apo, CA
Overall Rating: 5
Cleanliness:[4] • Staff:[3] • Location:[6]

• Room was comfortable.
• Our bathroom was well below 4 star standards.

“Decent hotel for business travelers but was not a four star hotel.”

Aug 3, 2007 by Sofia from Roswell, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Absolutely nothing to like.
• Dirty. I would never stay there again and much less call that a 4 star hotel.

“It is the worst hotel to stay I have had. I would not recommend to anyone. From the front desk, concierge and room service staff is rude and make you feel unwelcome. The hotel is not good for business travelers due to lack of internet service. The hotel appearance dark, dingy and dirty. All in all, this is not a 4 star hotel more like a 2.5 star. I would never stay there again.”

Aug 3, 2007 by Ron from Sherman Oaks, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Room decor was soothing and the room felt clean.
• The food in the restaurant (breakfast) was just okay.

“The valet parking attendants were very helpful. The overall hotel experience was definitely an excellent experience.”

Aug 2, 2007 by Vanessa from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent room and excellent service.
• Parking was offsite and required a walk to the hotel.

“When I confirmed my reservation on the day of arrival I was told that we were in a smoking room and that there were no other rooms. When we arrived, we were moved to a non-smoking room in the club level, at no extra charge. We were very satisfied with the service provided.”

Aug 2, 2007 by Terri from San Rafael, CA
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[2]

• Not much.
• They were unaccommodating.

“Front hostess told us there were no double bed rooms available. We called the next day to ask and there were rooms with doubles available. They wanted our extra fee instead.”

Aug 2, 2007 by Bob from Washington, DC
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Convenient to LAX; nicely apportioned public spaces; nice furnishings in room.
• The bathrooms were motel-like and not worthy of a 4-star property and the hallways were equally unappealing.

“The hotel was perfectly adequate and quite convenient to LAX (particularly with the complimentary shuttle), but given the 1970s era motel bathrooms, was not a 4-star property.”

Aug 2, 2007 by Becky from Verona, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• The room was very clean & very modern attractive decor.
• Self park was very far away, we ended up paying for Valet.

“I loved this place, except for the parking. We should have returned our rental car and then gone to hotel & used the shuttle service (don't know how that operated since we didn't use it) The hotel was clean and very quiet, considering how close it is to airport.”

Aug 1, 2007 by Aamir from Rochester, MN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• No internet, poor service, rude staff.

“When I arrived, the room was messy, smelly, and had no soap/shampoo. I tried to get on the internet, and it didn't work. I had to get switched to another room, which was even worse. To top it off, they charged me for valet parking even though I never used it. They refused to take it off the bill.”

Aug 1, 2007 by Frank from Omaha, NE
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• Nice room quality.
• Didn't want to give me a non-smoking room without extra cost.

“I wanted a non-smoking room. I was offered an upgrade for $30 which would then make a non-smoking room available. I couldn't help but feel a bait-and-switch was what happened. The room ended up then being more expensive than I would've hoped for. The hospitality area on the 14th floor was quite nice; fresh fruit, etc. But not worth $30 more.”

Aug 1, 2007 by Ernest from Elk Grove, CA
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[8]

• Hotel checks in was excellent.
• Service in the restaurant was not on par. Silverware was not complete. Waiter service was not attentive.

“Star rating appears inflated. Hallways were littered and room service dining utensils were not always promptly cleared. Bath area showed excessive ware without intervention of hotel maintenance crews. Had I paid the prevalent rate, I would have been highly annoyed.”

Aug 1, 2007 by Elizabeth from Gurnee, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Good location to airport.
• Surrounding area did not feel as safe as I would have liked.

“The room was very comfortable and large. We enjoyed our stay very much. Room service was excellent. I was not informed, however, of the charge for valet service of my rental car until I checked out. That would be my only complaint.”

Aug 1, 2007 by Penny from Jefferson City, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Absolutely gorgeous; the bed was extremely comfortable with luxurious linens.
• Parking is a problem unless you use valet -which we did.

“Could not have been happier with the room, the service or the amenities. It was top notch all the way!”

Jul 31, 2007 by Maureen from Thousand Oaks, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bed. Breakfast. Check-in staff.
• Bathroom could be updated.

“Right next to Lax. Very comfortable room with nice modern decor.”

Jul 31, 2007 by Gyurng from San Diego, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Nice and comfortable.
• Parking is uncomfortable.

“Very nice and comfortable hotel.”

Jul 31, 2007 by Chris from Sa Diego, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[3] • Location:[7]

• Bedding.
• Non smoking room confirmed but not provided.

“Surprisingly quiet for its lax location.”