User Reviews for Sheraton Gateway Los Angeles

Research User Reviews for Sheraton Gateway Los Angeles (221-240 of 1084)

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Dec 19, 2007 by Elana from Paso Robles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient, priced fairly, clean.
• Only decaf coffee in room.

“This is the 2nd time Ive booked a Sheraton hotel with you. And am very pleased with its service and convenience.”

Dec 19, 2007 by Rebecca from Alpharetta, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• Beds were very comfortable with nice linens.
• Bathroom was extremely small and outdated, almost dirty.

“Decent hotel but should not be more than a 3 star due to the bathrooms.”

Dec 17, 2007 by Sarita from Hoboken, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Free airport pickup.
• Expensive phone calls and misleading advertised rates.

“Very convenient hotel for a business traveler or someone spending the night in la as a stopover. Would recommend it for those coming or going to Australia or Asia on a long haul flight. Friendly staff and a Starbucks downstairs!”

Dec 13, 2007 by Leanne from Ponte Vedra Beach, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The staff were very professional and the facilities to expectation.
• The lighting in the public places was a bit dimmer than I would have liked.

“I have stayed at this hotel from time to time and like its amenities and was very pleased when my bid was accepted and for this hotel. I would stay their by private reservations. The food was excellent despite the high price tag.”

Dec 11, 2007 by Lance from Honolulu, HI
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[10]

• Good location.
• Self park very far away, room small.

“Ok business hotel, but this room were for disabilities and had huge bathroom at expense of rest of room. Impossible to open window for ventilation and air con or heat blew directly on the bed, very uncomfortable for sleeping. Shower very weak water pressure.”

Dec 8, 2007 by Miguel from Madera, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• Cleanliness, comfort.
• Self parking not connected to hotel.

“Everything was very good except self parking not connected to hotel, safety could be a factor.”

Dec 7, 2007 by Victor from Venice, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean, neat, and nicely decorated, excellent pool with hot tub.
• Too big.

“Great rooms, comfy, close to LAX. Very nice for an in and out trip, not for a holiday as not a vacation area or hotel.”

Dec 6, 2007 by Noodles from San Francisco, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• I like the location and it was very clean.
• Very old looking hotel. Restaurant Staff inattentive; do not eat here, even for breakfast.

“The staff was very friendly in the hotel, however, the restaurant staff was very inattentive and the restaurant was empty. The bar tender was gracious and poured a stiff drink much to my delight but the postickers had bones in them and my benedict for breakfast had hard boiled eggs. The hotel room was nice (a little dated) but for the price I think it is very reasonable. I'd stay here again. The bed was comfortable and the room was very quiet, especially being near an airport.”

Dec 5, 2007 by Ray from Aurora, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location to the airport.
• Got it mixed up with the other Sheraton-directions should be clearer.

“Good experience.”

Dec 3, 2007 by Ry from Newhall, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• The proximity to the airport.
• There was no mention that it was a non-smoking hotel!

“I didn't like the fact that there was no mention that it was a fully non-smoking hotel and they charge you US200 for cleaning the room "if they find evidence that you smoked". Also, they didn't ask us if we wanted a King bed or 2 Queen beds. I checked in with my husband, clearly you can tell we were married with the same last name and we look nothing alike. I heard them asking others if they preferred a King or 2 Queen beds AND if they wanted an upgrade. I checked in with my Starwood Preferred Card as well. A bit disappointed with their service and detail for a 5 star hotel.”

Dec 3, 2007 by Sherry from Des Moines, WA
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Rooms were comfortable and attractive.
• Service at restaurant was slow.

“Recently updated decor. Nice place to stay. Restaurant food was okay, but the Chicken Picata that I ordered ended up to is a huge fried boneless chicken breast that was dry. Wasn't expecting it to be fried and did expect some sort of sauce on it. Service was slow in the restaurant. Nice pool area if you have free time in your schedule to use it. Good airport location with shuttle every 20 minutes.”

Nov 28, 2007 by Katsuhiro from Inglewood, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Room was really nice and clean, and quality of bed was excellent.
• No refrigerator in the room! That was really sad.

“Front desk of Sheraton LAX Hotel said, "we have refrigerator but for renting out $$/night." I thought it was absolutely ridiculous for 3-4 star rating class hotel. I understand that cutting cost of refrigerator will save lots of money for hotel, but if I were to describe the experience of staying at Sheraton LAX Hotel this time, it would be like a perfect nice car without head-light at night for example.”

Nov 28, 2007 by Mike from Riverside, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Perfect for my needs, great location, and outstanding quality.
• No pool and inadequate recreational facilities.

“One of the best airport vicinity hotels ever.”

Nov 27, 2007 by Margery from Indio, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• Very courteous staff, clean and neat, attractive facility.
• Enamel in the bathtub near the drain was peeling; counter top needed a good scrub.

“Because of 14 above, I would not consider this a 4-star hotel. Nice facility, staffs very courteous; very clean and neat.”

Nov 27, 2007 by W. from Berkeley, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[8]

• Good location near LAX.
• Old peeling, worn but clean bathroom.

“Nowhere near 4 or 5 stars. This hotel is large with nice public spaces. My room was adequate with worn but clean fixtures throughout. It was very clean. There was no pad or pen in the room, one tiny wastebasket, and similar lack of details. It's fine for a place to sleep for a night near LAX. The service was excellent, with good bellman service and front desk service. Because of the excellent service, I'd rate this at 2.5 or 3 stars maximum.”

Nov 27, 2007 by Tom from Norwalk, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] •

• Easy access to every place I wanted to go.
• Dining room very expensive.

“Overall I was satisfied and if need be might stay there again.”

Nov 26, 2007 by Dave from Hampstead, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenience and comfort.
• Nothing.

“Needed a one-night stay near airport. Went on a cruise out of LA and just wanted to rest for one night. Very comfortable and convenient to Santa Monica by bus.”

Nov 25, 2007 by Pk from Solon, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location, room and price met our expectations.
• Limited dining choices within hotel in the evening.

“Overall positive experience. Appreciated the free shuttle from the airport. Also the staff was friendly. Convenient location. Would recommend to people with an eye on the price as well as cleanliness plus convenience.”

Nov 25, 2007 by Aaron from Merced, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[6]

• Nice pool.
• Bathrooms were bad.

“Hotel was nice enough. The pool area was the best part. The rooms were average, the bathrooms were old and dirty. I was going to give my 5 year old a bath, but noticed that on the floor and even in the tub, there were pubic hairs. Disgusting! It was fine for overnight, but was not a luxury spot.”

Nov 24, 2007 by Dr. J. from Westlake Village, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Responsiveness of the staff when we needed a roll out bed.
• Registration was miserable and when I received my key at the max distance from the elevator it didn't work. No apology or willingness to assist.

“I thought the front desk staff was miserable. One trained person trying to supervise to trainees who needed his constant attention translation, I waited for 20 minutes to check in would that be acceptable for you? The front desk person was a sour puss made me think I was not welcome. Stiff, cold, uncaring.”

Nov 23, 2007 by Pb from Danville, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Convenient to lax if flying in or out.
• Not a 4 star neighborhood. A few blocks from bad section of la.

“Sheraton Gateway is very convenient if flying in or out of LAX and the staff was very courteous. However the property boarders some less-than-desired LA neighborhoods, and possible consideration if you are not familiar with the area. The only on-property restaurant, Shula's, is quite pricey.”

Nov 22, 2007 by Mike from Mission Viejo, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• It was quiet.
• I wanted a 4 or 5 star hotel and this was not.

“The parking is about a mile away from the front desk, combined with airport parking and hard to find a close parking space. The convention areas were sparse, almost no furniture; even the lobby was sparsely decorated. The hallways to the rooms even felt sad, a bit gloomy. The room was acceptable and clean, but overpriced. My comparison is to the Westin LAX, a true 4-5 star hotel. Sheraton Gateway is not a 4- 5 star.”

Nov 22, 2007 by Rohit from Safety Harbor, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very convenient location.
• Bathroom tub was not draining.

“Overall good, but charge too much for the parking, $13.”

Nov 20, 2007 by Joe from Las Vegas, NV
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Comfortable bed and pleasant staff.
• Children running in the hallways.

“Lots of noise transference from hallway to room. These detracted from an otherwise excellent experience.”

Nov 17, 2007 by Elizabeth from Carmel, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Mattress was fabulous! And room was well appointed and clean.
• Parking lot.

“Convenient location to our activities. New, clean and friendly staff.”

Nov 16, 2007 by Frank from Sacramento, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Price for value.

“Clean and close to the airport not bad for the beach areas not much to do within walking distance other than other hotel and their restaurants.”

Nov 16, 2007 by Debbie from Niceville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The beds are very comfortable.
• Self parking too far away.

“I loved this hotel. This is my second stay there this year and has been pleased both times.”

Nov 16, 2007 by Paul from Elkhart, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel bar was designed nicely, very attractive.
• Jet noise from lax.

“Excellent place to stay when flying in and out of lax.”

Nov 16, 2007 by K from Inglewood, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• The entire facility is gorgeous.
• Housekeeping is slow and got most of my requests incorrect.

“The look of the hotel is great. Room service is offered within 30 minutes or it's free. All the rooms have recently become non smoking and that's a plus to me. On the down side housekeeping is slow and got many of my requests incorrect. Also the self parking is a block away and has long slow lines leaving the lot at peak times. Overall I like this hotel. I don't think it's really family friendly, but it is definitely romantic.”

Nov 15, 2007 by John from Los Angeles, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[8]

• Nice rooms at a good price.
• The parking was too expensive for hotel customers.

“The sink got clogged in the middle of the night and it ruined our stay. We didn't even get a sorry for the inconvenience or an upgraded room.”

Nov 15, 2007 by Tony from Big Bear Lake, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[2] • Location:[8]

• Nice room.
• Poor service.

“Dirty windows, $50 for valet for 2 days, and then they ask you to get your own car! Understaffed bar and restaurant and staff who snicker when they see the price I paid! What a let down from Sheraton.”

Nov 15, 2007 by Tony from Big Bear Lake, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[8]

• Nice public areas.
• Very poor service.

“Incidental charges are excessive, very poor customer service for a hotel of this range (valets frequently asked me to get my own car, understaffed bar & restaurant) windows dirty throughout the facility rooms were clean and well appointed.”

Nov 15, 2007 by William from Palm Springs, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[5]

• I like the food.
• Noisy.

“It' ok, but definitely not a 4 star.”

Nov 15, 2007 by Jennifer from Potsdam, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• How close it was to the airport.
• My windows were dirty.

“The public spaces were very nice and comfortable. The staff was very friendly and helpful.”

Nov 14, 2007 by Mike from Turlock, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The bed was great.
• Bathroom was a little small.

“Over all our stay was great, we felt like we were treated well. The only complaint was the fee for the valet parking.”

Nov 14, 2007 by Pamela from Ventura, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The staff overall are friendly and efficient. I like the contemporary decor, the divans are fun. Beds are comfy. Rooms are good size.
• The bath/shower could be improved. The bath in general is small, awkward to doorway.

“I have stayed at the Sheraton gateway several times for workshops Andy it provides comfortable housing for me for a night or two. The star bucks are handy and the two restaurants serve better than average food. Surprisingly quiet for being at lax location. Very comfortable for my needs.”

Nov 12, 2007 by Mark from Glencoe, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Very close to lax.
• Shabby and old.

“Perfectly acceptable business hotel. A little ragged around the edges, definitely not fancy.”

Nov 12, 2007 by Mark from Corte Madera, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Excellent staff, well located, and very clean.
• The key system failed quite frequently.

“I would recommend this for all business travelers. The rooms were a good size, the staff friendly, and the location to lax can not be beat.”

Nov 12, 2007 by Dana B. from Indio, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Great location.
• Average quality for the price.

“Great lax location; airport parking there also. room was fine, lobby area is Ok.”

Nov 12, 2007 by Hilary from Avalon, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were very comfortable, the room quiet and it was conveniently close to lax with a free shuttle.
• Everything except the bathroom was 4 stars. The bathroom was maybe a 3 star nothing special but it was clean.

“This was my last stop before home after an exhausting 2 week trip abroad. I was tired and my fuse was short. I needed this last stop to be easy and restful and it was. The shuttle picked me up at the airport and it was only about a 5 minute drive the hotel. The hotel personnel were attentive, polite and helpful. My room was clean, quiet and very comfortable. In the morning I had their breakfast buffet. The hostess was very cheerful and pleasant. The food was hot, fresh and there were choices not usually found in buffets such as crepes and blintzes. Overall, my stay was exactly what I needed it to be and I was very pleased.”

Nov 11, 2007 by Lesley from Birminham, AL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Decor was very hip, business and health club facilities were very good, restaurants were very good but expensive, liked the star bucks in lobby.
• Bathrooms were clean but in no way deluxe need makeovers! Location not pretty but close to airport.

“This hotel is a stylish choice for the business traveler who wants to be close to the airport. You will find comfortable, contemporary, masculine decor, great steakhouse, star bucks in lobby, very good business facilities including a secretarial service, meeting rooms, attractive pool area, nice health facilities. Main disappointment was bathroom did not measure up to rest of facilities it's like they did a total overhaul but forgot to do the bathrooms. Small and in need of an update. Also, the noise of the nearby planes could be heard and the neighborhood is, well, an airport.”

Nov 10, 2007 by Errol from Las Vegas, NV
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• The room.
• The wireless internet.

“No wireless internet in the room. Bad wireless internet in the lobby.”

Nov 9, 2007 by Jacqi from Nashville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The friendly accommodating staff.
• I had a handicapped room (I wanted a king size bed).

“It is a lovely hotel. I asked for a king size bed the day before I arrived and they told me they had none. I took a handicapped room and thought the room was small and did not have the standard features I am accustom to. There was no power strip for computers and the closet was obstructed by one of the night stand. My side of the bed didn't have a night stand and the desk was way too small. But great staff and comfortable bed.”

Nov 8, 2007 by Alexis from Berkeley, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• The decor is modern and trendy and our room was huge.
• Bones of the hotel are very generic/standard.

“Overall it was a great, easy experience. The front desk staff was quick, helpful and friendly. The room we were placed in was extremely large for the price we paid. The decor was new, modern and cool. The bed was comfortable (though the linens were standard/not anything particularly nice). The bathroom lacked luxury but was certainly clean and acceptable. It seems like this hotel is moving in the right direction in attempting to differentiate itself from the competition.”

Nov 8, 2007 by Kate from Bisbee, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Helpful staff, comfortable rooms, quick service. I felt like an honored guest.
• Nothing. It was great.

“Just what you hope for in a four star hotel.”

Nov 7, 2007 by Richard A. from Scottsdale, AZ
Overall Rating: 5
Cleanliness:[3] • Staff:[6] • Location:[6]

• The staff.
• Big issues with bathrooms.

“We were showed 3 rooms before we accepted the room. The tub had lost the porcelain around the drain. The broken piece was about 8 inches in diameter. The second room had the same problem but the broken part of the tub was about 3 inches wide around the drain. We could hear everything the people next door were talking about. I would never return there.”

Nov 6, 2007 by Thomas from Harpers Ferry, WV
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Hotel was very close to lax and very comfortable.
• Internet service was not free and not much faster than dial up but described as "high speed".

“Overall this hotel was very nice, clean and close to the airport. The staff was friendly and overall it was a pleasure. The only drawback was that the internet service was very slow and not free as with a great number of hotels that Ive stayed in.”

Nov 6, 2007 by Michael from Ellisville, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location, overall look and feel.
• Bathtub's need updating.

“Great airport value.”

Nov 2, 2007 by Mary from Norman, OK
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[9]

• I liked the a.m. staff people who worked at the front desk.
• The p.m. staff people did not allow my sister into the room before I arrived as I had requested by phone. No double bed first night.

“Its ok. The bathroom fixtures and sinks and tubs are old. The furniture is scratched.”

Oct 30, 2007 by Chris from Missouri City, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• The decor is pretty nice. The room quaint and comfortable.
• Airplanes roaring out my window all night long! No exaggeration here!

“I liked this hotel as far as it being a full service hotel. I ordered room service a couple of times, which came promptly and was delicious. The room was clean, well appointed, and comfortable. The biggest issue I had was that planes were constantly flying out and with my room being near the airport rear. All I could hear all night was the loud roar of engines during take offs. It was enough to be maddening.”