User Reviews for Sheraton Gateway Los Angeles

Research User Reviews for Sheraton Gateway Los Angeles (161-180 of 1084)

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Mar 17, 2008 by Susan from Novato, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Valet service well above average.
• Self parking too far away.

“Everything was great. I just didn't feel that the room decor/amenities were up to 4 star standards. I will stay there again. Location cannot be beat.”

Mar 15, 2008 by Cynthia B. from Sacramento, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Room décor.
• No window/patio.

“Did not like the self parking area which was also used for airport parking. Too far away for after dark return to the airport. Housekeeping did not come to my room until after 3:30 pm. When I asked them to come back in 30 minutes they never did.”

Mar 15, 2008 by Shelia from Herrin, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• On my trip I stayed in 4 hotels - this was best priced and just over all best hotel. Thank you.
• Nothing bad to say - everything and everyone was wonderful.

“This hotel was very clean - updated - staff was very friendly and helpful. Would stay again.”

Mar 10, 2008 by James from Las Vegas, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The beds and pillows were really nice.
• The TV sets are horrible, I've had better in 2.5star hotels.

“Great hotel if you are aren't planning on using the room for relaxing and enjoying a movie/TV at night. Other than the horrible 10y/o television. The room was great and the wireless signal for the internet was top notch (I know the company that installed the wireless, so that opinion is bias, but true).”

Mar 10, 2008 by Liz from Corvallis, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very comfortable and nicely decorated.
• Nothing.

“My husband and I thought this hotel was well decorated, location for us was great, quiet (even w/a wedding reception in garden) and very friendly (they even had cookies/fruit in the lobby).”

Mar 8, 2008 by Jacque from Boise, ID
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quick access to LAX.
• The lobby area and restaurant were too cold, needed to turn up the temp!

“We stayed at this hotel only because of a forced overnight due to airline schedules on our way home from Mexico. It was very nice and the restaurant was very good. The staff was very friendly and helpful. We loved the convenience to LAX..”

Mar 5, 2008 by Cp from Vernon Hills, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Shuttle from airport.
• Paint in bathtub peeling.

“Was clean, convenient, and staff was helpful.”

Mar 5, 2008 by Mauricia from San Rafael, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The bed cover and the room looked like a 4 star hotel.
• We had to wait about 10 minutes for the elevator!

“We liked the room, which looked like the 4 star hotel. We didn't use any other facilities, so we do not know.”

Mar 5, 2008 by Janice from Smyrna, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean rooms and comfortable beds.
• Self parking is too far away from entrance.

“Great hotel, prompt service, very clean rooms. Close to airport.”

Mar 4, 2008 by Peter from Salt Lake City, UT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice.
• Was stuck in an exercise room w/ my wife (double bed).

“Overall nice, just had a problem with a double bed for my wife and myself to share.”

Mar 3, 2008 by Jean from Fairfield, NJ
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[1]

• Good lobby place, good bar in the evening.
• Small room, dirty bathroom, noisy environment.

“It was a poor experience for the rated stars. No other comment.”

Mar 2, 2008 by Mrc from Colleyville, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[10]

• Bed, amenities.
• Lack of attention to detail.

“The hotel was great, except that there was a smoker on the floor (a supposedly non smoking hotel) and the smell "leaked" into the room. Only decafe coffee presented for the coffee maker. Other than those picky items, it was great.”

Mar 2, 2008 by Joyce from Vadnais Heights, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was very nice, loved the decor, coffee shop, sports bar.
• There was no parking for our daughter to park her car picking us up, always had to pay 2.75 for 20 minute, also a microwave and small fridge would have been an advantage.

“We enjoyed our short stay, food was expensive but always very good. Room was very nice. A few more amenities would have been nice. I loved the view of the city. Decor was very nice. A very friendly atmosphere.”

Mar 2, 2008 by Kate from Greenacres, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and helpful.

“Friendly staff we had late check in and they were very accommodating to our needs.”

Mar 1, 2008 by Christina from Atlanta, GA
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[5]

• The room was nice.
• I did not like the location.

“The hotel was nice. It seemed a bit low class. The staff was not friendly.”

Feb 28, 2008 by Karen from Anaheim, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The room was very comfortable, it was a great location and for the most part the service was great.
• The bathtub was slow-draining. Though it was non-smoking, someone had smoked in the room which then smelled of smoke and the towels smelled too.

“The service at the bar wasn't so great, the food and drinks were way overpriced and the quality wasn't so great. I definitely wouldn't suggest eating there. The bellboys were great, they even helped my husband to tie his tie.”

Feb 26, 2008 by Sabrina from Fountain Hills, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Pleasure to stay at the Sheraton.
• I cant say anything bad about Sheraton.

“Overall, enjoyable stay for me and my family.”

Feb 25, 2008 by Chris from Herkimer, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[10]

• Comfortable bed.
• Cleanliness.

“Amenities not what one would expect of a 4 star hotel. Room carpet had a LG 2 ft stain on carpet next to bed. Staff not particularly friendly or helpful. Overall cleanliness not a 4 star level. Most elevators not working and ones that was very slow. Convenient location to airport.”

Feb 21, 2008 by Josh from Provo
Overall Rating: 1
Cleanliness:[8] • Staff:[4] • Location:[1]

• Clean rooms!
• Bad location except for airport, parking is a rip off, staff was not very friendly and a bit disorganized!

“We first arrived at the hotel; we were not greeted in the way expected from a 4 star rated hotel. The staff was much disorganized and not friendly, the room was a handicap room and very small at that. The bathtub would not drain and was set up for handicap people with a dirty bench to sit on. The parking was a rip off, and the hotel is an hour drive or more to anything you would want to visit in the area.”

Feb 21, 2008 by Josh from Gunnison, UT
Overall Rating: 2
Cleanliness:[9] • Staff:[2] • Location:[2]

• The room was clean, that's it!
• Room was small, bathtub did not drain, staff was not friendly, and parking was a rip off, only close to the airport and nothing else, not 4 stars.

“We first arrived at the hotel; we were not greeted in the way expected from a 4 star rated hotel. The staff was much disorganized and not friendly, the room was a handicap room and very small at that. The bathtub would not drain and was set up for handicap people with a dirty bench to sit on. The parking was a rip off, and the hotel is an hour drive or more to anything you would want to visit in the area.”

Feb 21, 2008 by Corey from Montclair, NJ
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[2]

• The bed was the best part.
• There was too much construction. I could hear them building in my room.

“This hotel was horrible! The room service food was under cooked, there was construction until 7pm at night and the room was old and dingy.”

Feb 20, 2008 by Madonna from Yucaipa, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• The room is clean and comfortable.
• My husband did not like the elevator because it was rough going up and down and it takes forever to get up and down.

“The rooms is clean and comfortable but the elevator does not work well and takes forever to get to you.”

Feb 20, 2008 by Carlos from Chula Vista, CA
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[6]

• Friendly staff, quick check in.
• Too much noise and internet and parking are costly.

“Hotel is rated far over than the 3 stars it deserves. For the money much better is available. Water in bottle $4.50? parking $13.00 internet another $9.00 per day? Last time I am staying here. Thanks.”

Feb 18, 2008 by Linda from Kamloops, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Very clean and nicely decorated.

“We stayed at this hotel in transit, arrived late in the evening and left early the next morning. We found everything was clean and nicely decorated and checked in quickly.”

Feb 18, 2008 by Eunice from Murrieta, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[7]

• Good location.
• It is not 4-star hotel.

“Its rather than 3 or 2.5 star rate. It was not that clean, not that good.”

Feb 16, 2008 by Myrna from Flagstaff, AZ
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly, upscale, attentive.
• Parking was costly and inconvenient.

“The Hotel was definitely upscale with an appealing decor and friendly and helpful front desk and concierge. The room was nicely decorated, clean and comfortable although without a microwave or fridge. The hotel was busy with lots of large groups but the rooms still were quiet. The biggest drawback was the parking. Valet parking was expensive. Self park, while slightly less expensive, was a bit of a walk.”

Feb 13, 2008 by Paul from Pawtucket, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location was easy to LAX, highway access.
• When outdoor by the pool area, fuel smell.

“All in all a nice experience. Easy to get to and from the highways and attractions.”

Feb 10, 2008 by Samantha from Sheffield Lake, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable and beautiful.
• Parking was expensive.

“Great hotel, good helpful staff, clean comfortable and great price for a 4 star in LA. Parking was expensive. Other then that very happy with my stay.”

Feb 2, 2008 by Marcio from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The bed is awesome!
• Airport location.

“Everything is great and very clean. And the bed is unforgettable. I wish I could have taken it with me! Despite the LAX are not having too many entertainment options around, the deal is really worth it!”

Feb 1, 2008 by Irene from Kapolei, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very nice atmosphere. It had an Asian relaxation decor that felt very comfortable throughout the hotel.
• Check in counter had only one employee, waited for awhile to check in.

“Overall experience was very good. Front desk service could be improved.”

Feb 1, 2008 by Elaine from Yorba Linda, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[6] •

• Clean.
• Expensive parking.

“Room was clean and convenient to LAX. However, not good for leisure travelers. Hotel staff informed me parking was 11-- in actuality it was 13.20. Annoying to get wrong information. Hotel is more of a three star then a four star. No mini fridge in room. Noise from the hallway travels through into the room waking me up at 3 a.m., then 4 a.m. etc. Bed is also lumpy.”

Jan 30, 2008 by Aureanne from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice room, very spacious, nice staff.
• Customer service via phone.

“Overall, the hotel met our needs. The room was very spacious, clean, and upscale. The bed/linens/pillows were very comfortable. The desk was big and spacious, and there was a couch for extra seating room. The only downfalls we encountered were: 1) when we called the hotel to confirm our reservation the day of our arrival to ask for double beds, the front desk told us they could not tell us until we arrived if there were any available. We were lucky, however, that they did honor our request upon arrival. However, once we arrived, the hotel staff was extremely nice and honored everything we asked. The other downfall to this hotel is parking. If you don't valet, then you have to park pretty far (in the back of the hotel, it is literally airport parking). My toddler loved looking at the planes that arrived at the runway. Yes, we forgot to mention that we had a pretty high floor and great view of all the planes going by.”

Jan 28, 2008 by Jerry from Cincinnati, OH
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[8]

• Location.
• Old, battered furniture. The bathroom was not completely clean, and the bathtub's finish was discolored and peeling.

“I was stunned that this hotel could be given a four star rating if our room was typical of the accommodations. Very disappointing.”

Jan 28, 2008 by Diana from Fort Wayne, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very accommodating in every aspect of our personal needs. Shuttle service great and staff able to direct you to things to do in the area.
• Bathroom was not as nice as I would have liked. Showers/bathtub is old need updated.

“All staff was professional and friendly. They were very accommodating for all of our personal requests. All of our flights were changed and we needed to extend our stay for a late check out. Rates were reasonable for this request. Rooms were nice and clean; bathroom was small and could be updated. However they were functional. We would stay at this facility again.”

Jan 27, 2008 by Katty from Miami, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Loved the interior design of the hotel.
• For the most part the staff was nice except for security.

“Nice interior of the hotel, but when we got in the toilet was flooded. But overall nice comfortable rooms and staff are nice with the exception of the security.”

Jan 25, 2008 by Marisa from Anchorage, AK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The bathroom was bigger than the Hilton down the street. The decor is nice as well.
• Housekeeping did not bring towels when requested and front desk did not answer phone to request checkout extension.

“The hotel honored my request for two beds, which they did not have to do, especially since they were totally booked on the night we checked in. The hotel is a better value than the Hilton down the street for travelers sharing a room and not a bed, as the beds are Queen size at the Sheraton rather than a double at the Hilton. The bathrooms were bigger as well. The hotel was pretty clean and the pool area was very nicely done as well.”

Jan 25, 2008 by Joe from Shelton, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location to airport and accommodating staff.
• The room was a bit shopworn.

“Excellent location to airport and rental cars. Very accommodating staff. Rooms are a bit shopworn and could use some sprucing up. The restaurant was above average in service and selection. Overall, a very good choice for the traveling business person.”

Jan 24, 2008 by Dave from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Friendly staff.
• None.

“Hotel was nice and conveniently located.”

Jan 24, 2008 by Mack from Indpls., IN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Really nice for the price.
• Hotel should have offered more convenient free parking for its guest.

“Very nice hotel clean with a friendly staff nice I would stay here again!”

Jan 24, 2008 by Geraldine from New Orleans, LA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[7]

• It was close to the airport, the bed was comfortable.
• There is no place to eat near here, hated the parking 1 block away.

“This is not 4 star. We had to change rooms due to a very loud ac unit, but merely at reception were very accommodating with that. There was mildew in the tile grout in bath area. The room was very small. We had to either valet park or park over 1 block away and across the street in an outdoor lot, too far from the hotel. There is no food nearby the hotel, and the hotel breakfast was not great, but the price was $17.00, which was too high. The lobby is nicely decorated but it was very cold and windy (felt like outside.) All and all, I have stayed at much nicer 4 star hotels here in new Orleans.”

Jan 23, 2008 by Peter from Hicksville, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Everything.
• Nothing.

“Great location. Great price. Very comfortable room. Would stay there again in a heartbeat!”

Jan 23, 2008 by Kristin from Cordova, TN
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[7]

• The airport shuttle was on time.
• Cheap items in room.

“This is not a four star hotel. Staff was not that friendly. Iron in room was cheap and messed up our clothes. This hotel was not worth the money I paid.”

Jan 22, 2008 by Nicole from Las Vegas, NV
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very clean and staff was friendly.
• Just did not meet expectations of a 4 star.

“This hotel was just not what I expected of a 4 star. This hotel on the other hand was nothing but average. We tried to catch a bite to eat at around 2:30pm and had no choice but to order room service or starve because nothing was open inside of the hotel. It just didn't seem any better than a regular motel.”

Jan 22, 2008 by Robert from El Paso, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[7]

• Price and convenience and ease of getting in and out via airport.
• Had to pay for parking which is becoming more the norm in large cities.

“This upscale hotel is convenient to LAX as well as the freeway system. The bar, although pricey, was cozy and intimate. Very good place to stay. Would definitely recommend.”

Jan 22, 2008 by Josie from Bakersfield, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• When we arrived there, the bathtub facet was leaking. We reported it and it was fixed promptly.
• Hotel self parking was inconvenient and far away.

“We loved our stay at the Sheraton. It was quite convenient to the training meeting that we attended and the staff was friendly and professional. The rooms were extremely clean although we were very close to the airport. The room was very quiet.”

Jan 21, 2008 by Pnina from Fair Lawn, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great food in restaurant and bar, nice service off stuff.
• The internet does not work in many rooms, the bathrooms are very much like in a cheap motel and in 2 rooms from the 5.

“If you stay in the lower floors the rooms are not so clean. The minute I was moved to a suite by the Hotel Manger everything was prefect. With that there is a door between one suit to the other and the noise is very much a problem, especially when airlines crew members are checking-in all night and early mornings and you hear every word from the other room.”

Jan 21, 2008 by Cindy from Granger, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location lobby area.
• No mini bar in room.

“Great location near LAX. Starbucks in lobby is nice for mornings. Nice workout facility overlooking pool area.”

Jan 20, 2008 by S from Mississauga, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• Comfort, staff, room service was great.
• Walls are paper thin.

“Great hotel to stay at if you are staying for a short period of time. Try to recommend a room with no neighbors beside you because I woke up to someone else's alarm. Staff was great and helpful although if you look young, they brush you off.”

Jan 12, 2008 by Bob from Castro Valley, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good value.
• Poor and expensive parking.

“The Sheraton Gateway is a top notch hotel that caters to the business traveler. There were a few children, but they seemed out of place, except on the weekends. The staff is friendly and helpful and the rooms and facilities what I expected. The down side is parking, which is expensive at about $13/day and not convenient. The exit procedure is lengthy if you have in/out privileges and should be modernized.”

Jan 6, 2008 by Mary from Bend, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room was large and had a great view of the LAX runways. Watching the planes is like meditating over a fish tank, a mellow ballet of movement.

“The room was large and had mostly modern decor, but a funky table and armchair looked outdated. A tiny bit more attention to making the room feel extraordinary and special would be necessary for me to consider this a four star, especially in Los Angeles.”