User Reviews for Sheraton Gateway Los Angeles

Research User Reviews for Sheraton Gateway Los Angeles (141-160 of 1085)

• Add Your Own Review »

Apr 30, 2008 by Bg from Decatur, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient to the Airport, free shuttle.
• Parking fee is too high.

“This is a wonderful hotel with friendly, helpful staffing. The room was very comfortable and quiet. My only objection was the high fee for parking. Self park is available off site and down a rather dark alley.”

Apr 30, 2008 by Rich from Cincinnati, OH
Overall Rating: 3
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, rooms, dining were all excellent.
• Card key to room did not work and took 1 hour to fix.

“Excellent choice among the LAX airport hotels - closest to the airport, good shuttle service and excellent accommodations. Unfortunately, the electronic key to my room wouldn't work and after 3 trips to the front desk for a reprogrammed key that also didn't work, they finally had to get security to open the room and move me to a new room. Well handled by the staff but a very frustrating experience.”

Apr 29, 2008 by John from Concord, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• I liked the lobby and meeting space. I also liked the free airline check in.
• Restaurant needs an upgrade.

“This is a classic LAX business hotel. The facility is older, but has very clean rooms, free Wi-Fi and free airport check in/shuttle. The staff are professional. The common area amenities are nice. The only drawback is the restaurant is below what you would expect at a 4 star hotel.”

Apr 24, 2008 by Shauna from San Antonio, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location and the Starbucks located in the hotel.
• Not clean and needs to be renovated and does not offer free internet access.

“This definitely was not a 4 star hotel. The bedspread on one of the beds was very dirty (not sure what was on it and don't think I want to know). The bathtub was horrible. It had mildew and patched spots all over. The tub did not drain and countertop was dirty. The carpet throughout looked black and dirty not sure if it was just stained or actually dirty. Everything looked like it came from Goodwill.”

Apr 23, 2008 by Rich from Walnut Creek, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[4]

• Room was very comfortable, Bed was excellent! Insulate the ceiling as I could hear children running up and down the hall.
• Parking was horrible, probably the worst I have experienced!

“Parking was a block away and $13.00 or I could have paid $25.00 for valet service. Luckily it wasn't raining as I would have had to walk to the hotel in the rain. My date and I returned to the hotel late at night and did not feel safe walking back to the hotel from parking lot, and if it was raining we would have been soaked. If you don't have a garage, a shuttle should be provided.”

Apr 23, 2008 by Debera from Calexico, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The decor, the quiet and the bell man was very kind and helpful.
• I couldn't figure out how to turn the alarm clock off.

“It was the perfect clean and quiet oasis I needed in between long flights. It was very restorative. Would have liked to stay a little longer.”

Apr 20, 2008 by Marco from Linden, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Room very clean, very nice and very stylish.
• The parking is expensive and 2 blocks away.

“Very nice hotel. Excellent option for business travelers in the LAX area. Room are very clean and fresh, the inside restaurant is excellent.”

Apr 14, 2008 by Jay from Martinsville, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience to airport and quality.
• It was great, no problems.

“The Sheraton is a very nice 4star hotel with modern rooms and full service. The exercise room is nice. A great place to stay before an early morning flight.”

Apr 13, 2008 by Reid from Elk Grove, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Business like atmosphere, friendly and courteous staff.
• Toilet plugged but fixed.

“Business like atmosphere, friendly and courteous staff. Clean and comfortable rooms.”

Apr 8, 2008 by Raul from Los Angeles, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Conveniently located by the airport.
• The elevators took forever and the rooms where not that impressive.

“The overall experience was good.”

Apr 4, 2008 by Dominique from New York, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Convenient near airport.
• Bland.

“Not that great overall.”

Apr 4, 2008 by Andrea from Minnetonka, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I liked the decor.
• The bathrooms, they were clean but they did not look nice. They need new bathtubs.

“It was nice and trendy, great workout room, and friendly staff. They are very fast at responding at requests!”

Apr 2, 2008 by Joan from Marblehead, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Close to airport. Good workout and pool facilities. Decent restaurants in hotel.
• Bathtub needed repair. Some of the finish had come off by the drain. Bed coverlet had a white streak of something on it and made me squeamish.

“A little more attention to cleanliness and this would be my favorite choice for flying into and out of LAX. Nice staff and all the amenities within a few steps of each other. Note worthy in that you can order a drink by the pool since it is only a step from the bar.”

Apr 2, 2008 by Yancey from Thornton, CO
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• We enjoyed the pool.
• My room was very ordinary, like a Super 8.

“The hotel and amenities were very nice. I was very disappointed with my room. It did not reflect my expectations based upon the star rating and the rest of the hotel. It was just very ordinary.”

Apr 1, 2008 by Sivly from San Jose, CA
Overall Rating: 3
Cleanliness:[1] • Staff:[6] • Location:[10]

• The decor is modern and clean.
• Certain areas of the hotel were dirty and smelly.

“In our bathroom, the toilet bowl and seat had remnants of a fecal explosion. The bathtub had drainage problems. It doesn't feel clean when one has to wade in dirty bathwater during a shower. This is the second time I've stayed here, and the bathtub had drainage problems then too. Starbucks downstairs was nice but the dining area is always dirty. They ran out of Sugar in the Raw. The bar looks nice, but the seats are so soft that upon sitting down, the table comes up to your neck. Not a comfortable nor a romantic way to dine.”

Mar 28, 2008 by Takako from Dublin, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[5]

• Simple and contemporary.
• No parking for guest.

“There is no parking for the hotel guest. We had to pay for more than $12 each day. We couldn't get two queen beds room even we have 2 children.”

Mar 27, 2008 by Larry from Kapolei, HI
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[5]

• Near the airport.
• Not enough restaurants.

“Overall not to bad for only over night.”

Mar 24, 2008 by Dave from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great Location.
• Parking was terrible.

“This is a nice hotel at a great value. Parking was terrible. Value was over $24/night and the self-parking was a long way away.”

Mar 21, 2008 by Steve from Newtonville, ON CA
Overall Rating: 7
Cleanliness:[10] • Staff:[4] • Location:[8]

• Nice clean upscale.
• Room was not restocked nightly called. Never came.

“Was good hotel but room was not restocked. No creamers for coffee stir sticks, coffee mug cracked. Called services, they were not too friendly then never came as they had promised. Besides that hotel was very nice.”

Mar 20, 2008 by Lanita from Merced, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[7]

• The decor was nice and size of the room was impressive.
• The furniture arrangement was not convenient. Walls are very thin.

“It was very clean. The room service was good. The staff was nice. The bed was very comfortable. We could hear all the conversations in the next room.”

Mar 20, 2008 by Pushkar. from Fremont, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Convenient rooms with a good view and decent facilities including a good gym and nearby parking.
• Old hotel and does not have modern amenities.

“It was worth the price we paid and further was extremely well located for a leisure traveler to LA. Also has an excellent connection to the airport via their shuttle service and a conveniently located parking lot for moderate charges.”

Mar 17, 2008 by Susan from Novato, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Valet service well above average.
• Self parking too far away.

“Everything was great. I just didn't feel that the room decor/amenities were up to 4 star standards. I will stay there again. Location cannot be beat.”

Mar 15, 2008 by Cynthia B. from Sacramento, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Room décor.
• No window/patio.

“Did not like the self parking area which was also used for airport parking. Too far away for after dark return to the airport. Housekeeping did not come to my room until after 3:30 pm. When I asked them to come back in 30 minutes they never did.”

Mar 15, 2008 by Shelia from Herrin, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• On my trip I stayed in 4 hotels - this was best priced and just over all best hotel. Thank you.
• Nothing bad to say - everything and everyone was wonderful.

“This hotel was very clean - updated - staff was very friendly and helpful. Would stay again.”

Mar 10, 2008 by James from Las Vegas, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The beds and pillows were really nice.
• The TV sets are horrible, I've had better in 2.5star hotels.

“Great hotel if you are aren't planning on using the room for relaxing and enjoying a movie/TV at night. Other than the horrible 10y/o television. The room was great and the wireless signal for the internet was top notch (I know the company that installed the wireless, so that opinion is bias, but true).”

Mar 10, 2008 by Liz from Corvallis, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very comfortable and nicely decorated.
• Nothing.

“My husband and I thought this hotel was well decorated, location for us was great, quiet (even w/a wedding reception in garden) and very friendly (they even had cookies/fruit in the lobby).”

Mar 8, 2008 by Jacque from Boise, ID
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quick access to LAX.
• The lobby area and restaurant were too cold, needed to turn up the temp!

“We stayed at this hotel only because of a forced overnight due to airline schedules on our way home from Mexico. It was very nice and the restaurant was very good. The staff was very friendly and helpful. We loved the convenience to LAX..”

Mar 5, 2008 by Cp from Vernon Hills, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Shuttle from airport.
• Paint in bathtub peeling.

“Was clean, convenient, and staff was helpful.”

Mar 5, 2008 by Mauricia from San Rafael, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The bed cover and the room looked like a 4 star hotel.
• We had to wait about 10 minutes for the elevator!

“We liked the room, which looked like the 4 star hotel. We didn't use any other facilities, so we do not know.”

Mar 5, 2008 by Janice from Smyrna, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean rooms and comfortable beds.
• Self parking is too far away from entrance.

“Great hotel, prompt service, very clean rooms. Close to airport.”

Mar 4, 2008 by Peter from Salt Lake City, UT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice.
• Was stuck in an exercise room w/ my wife (double bed).

“Overall nice, just had a problem with a double bed for my wife and myself to share.”

Mar 3, 2008 by Jean from Fairfield, NJ
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[1]

• Good lobby place, good bar in the evening.
• Small room, dirty bathroom, noisy environment.

“It was a poor experience for the rated stars. No other comment.”

Mar 2, 2008 by Mrc from Colleyville, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[10]

• Bed, amenities.
• Lack of attention to detail.

“The hotel was great, except that there was a smoker on the floor (a supposedly non smoking hotel) and the smell "leaked" into the room. Only decafe coffee presented for the coffee maker. Other than those picky items, it was great.”

Mar 2, 2008 by Joyce from Vadnais Heights, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was very nice, loved the decor, coffee shop, sports bar.
• There was no parking for our daughter to park her car picking us up, always had to pay 2.75 for 20 minute, also a microwave and small fridge would have been an advantage.

“We enjoyed our short stay, food was expensive but always very good. Room was very nice. A few more amenities would have been nice. I loved the view of the city. Decor was very nice. A very friendly atmosphere.”

Mar 2, 2008 by Kate from Greenacres, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and helpful.

“Friendly staff we had late check in and they were very accommodating to our needs.”

Mar 1, 2008 by Christina from Atlanta, GA
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[5]

• The room was nice.
• I did not like the location.

“The hotel was nice. It seemed a bit low class. The staff was not friendly.”

Feb 28, 2008 by Karen from Anaheim, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The room was very comfortable, it was a great location and for the most part the service was great.
• The bathtub was slow-draining. Though it was non-smoking, someone had smoked in the room which then smelled of smoke and the towels smelled too.

“The service at the bar wasn't so great, the food and drinks were way overpriced and the quality wasn't so great. I definitely wouldn't suggest eating there. The bellboys were great, they even helped my husband to tie his tie.”

Feb 26, 2008 by Sabrina from Fountain Hills, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Pleasure to stay at the Sheraton.
• I cant say anything bad about Sheraton.

“Overall, enjoyable stay for me and my family.”

Feb 25, 2008 by Chris from Herkimer, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[10]

• Comfortable bed.
• Cleanliness.

“Amenities not what one would expect of a 4 star hotel. Room carpet had a LG 2 ft stain on carpet next to bed. Staff not particularly friendly or helpful. Overall cleanliness not a 4 star level. Most elevators not working and ones that was very slow. Convenient location to airport.”

Feb 21, 2008 by Josh from Provo
Overall Rating: 1
Cleanliness:[8] • Staff:[4] • Location:[1]

• Clean rooms!
• Bad location except for airport, parking is a rip off, staff was not very friendly and a bit disorganized!

“We first arrived at the hotel; we were not greeted in the way expected from a 4 star rated hotel. The staff was much disorganized and not friendly, the room was a handicap room and very small at that. The bathtub would not drain and was set up for handicap people with a dirty bench to sit on. The parking was a rip off, and the hotel is an hour drive or more to anything you would want to visit in the area.”

Feb 21, 2008 by Josh from Gunnison, UT
Overall Rating: 2
Cleanliness:[9] • Staff:[2] • Location:[2]

• The room was clean, that's it!
• Room was small, bathtub did not drain, staff was not friendly, and parking was a rip off, only close to the airport and nothing else, not 4 stars.

“We first arrived at the hotel; we were not greeted in the way expected from a 4 star rated hotel. The staff was much disorganized and not friendly, the room was a handicap room and very small at that. The bathtub would not drain and was set up for handicap people with a dirty bench to sit on. The parking was a rip off, and the hotel is an hour drive or more to anything you would want to visit in the area.”

Feb 21, 2008 by Corey from Montclair, NJ
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[2]

• The bed was the best part.
• There was too much construction. I could hear them building in my room.

“This hotel was horrible! The room service food was under cooked, there was construction until 7pm at night and the room was old and dingy.”

Feb 20, 2008 by Madonna from Yucaipa, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• The room is clean and comfortable.
• My husband did not like the elevator because it was rough going up and down and it takes forever to get up and down.

“The rooms is clean and comfortable but the elevator does not work well and takes forever to get to you.”

Feb 20, 2008 by Carlos from Chula Vista, CA
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[6]

• Friendly staff, quick check in.
• Too much noise and internet and parking are costly.

“Hotel is rated far over than the 3 stars it deserves. For the money much better is available. Water in bottle $4.50? parking $13.00 internet another $9.00 per day? Last time I am staying here. Thanks.”

Feb 18, 2008 by Linda from Kamloops, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Very clean and nicely decorated.

“We stayed at this hotel in transit, arrived late in the evening and left early the next morning. We found everything was clean and nicely decorated and checked in quickly.”

Feb 18, 2008 by Eunice from Murrieta, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[7]

• Good location.
• It is not 4-star hotel.

“Its rather than 3 or 2.5 star rate. It was not that clean, not that good.”

Feb 16, 2008 by Myrna from Flagstaff, AZ
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly, upscale, attentive.
• Parking was costly and inconvenient.

“The Hotel was definitely upscale with an appealing decor and friendly and helpful front desk and concierge. The room was nicely decorated, clean and comfortable although without a microwave or fridge. The hotel was busy with lots of large groups but the rooms still were quiet. The biggest drawback was the parking. Valet parking was expensive. Self park, while slightly less expensive, was a bit of a walk.”

Feb 13, 2008 by Paul from Pawtucket, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location was easy to LAX, highway access.
• When outdoor by the pool area, fuel smell.

“All in all a nice experience. Easy to get to and from the highways and attractions.”

Feb 10, 2008 by Samantha from Sheffield Lake, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable and beautiful.
• Parking was expensive.

“Great hotel, good helpful staff, clean comfortable and great price for a 4 star in LA. Parking was expensive. Other then that very happy with my stay.”

Feb 2, 2008 by Marcio from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The bed is awesome!
• Airport location.

“Everything is great and very clean. And the bed is unforgettable. I wish I could have taken it with me! Despite the LAX are not having too many entertainment options around, the deal is really worth it!”