User Reviews for Sheraton Gateway Los Angeles

Research User Reviews for Sheraton Gateway Los Angeles (1-20 of 1084)

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Jan 31, 2010 by Dave from Merriam,KS
Overall Rating: 8

• The bed was very comfortable.
• Lack of mini bar in room.

“The Sheraton at LAX is very conveniently located to the airport. The staff was very friendly, and they even had a Wii tournament one evening in the lobby bar.”

Jan 24, 2010 by Karen from Fallbrook,CA
Overall Rating: 10

• Clean, friendly, and good airport location.
• $24 for parking.

“A bit stark and modern for our taste, but very clean, staff was friendly and for our needs it worked out well.”

Jan 16, 2010 by Marty from Columbia,MO
Overall Rating: 9

• The sheets and pillows.
• No sports bar.

“This hotel met our needs and the price was right because of Priceline. We asked for a King size bed and got it with no problem.”

Jan 9, 2010 by Bronwyn from New York,NY
Overall Rating: 9

• Helpful, efficient staff and free 24 hour airport shuttle.

“Great airport hotel - just down the road from LAX with a free 24 hour hotel shuttle. The staff was extremely helpful, friendly and efficient.”

Jan 4, 2010 by Andy from Calgary,Canada
Overall Rating: 7

• Location.
• Parking is expensive.

“I enjoyed staying at you hotel, and looking forward to come back again.”

Jan 2, 2010 by Waqas from Mississauga,ON
Overall Rating: 9

• Location and comfort.
• Parking charges.

“Very good hotel, nothing outstanding just a comfortable close to the airport hotel. You are close to everything in LA from here if you are driving.”

Jan 2, 2010 by Pat from Dumfires,VA
Overall Rating: 8

• Clean, upscale, modern and friendly.
• Service in short order bar got order wrong 3 times in a row.

“Friendly, well kept modern hotel with all the amenities expected of this star rating. Staff were helpful and friendly. Room was well appointed, with very comfortable beds, chairs, desk with internet service, etc. Quiet and non-smoking added to the plus column.”

Dec 21, 2009 by Casey from Vancouver,WA
Overall Rating: 3

• Neat and clean.
• Poor customer service.

“My friend got injured in the hotel bathroom due to long cut from a cracked tile on the floor. However, the hotel security manager did not do a good job, satisfy my friend (only gives us parking validation). We are not trying to take advantage from the hotel; all my friend wanted is that she can be treated better with caring, at least asked her if she wanted anything. That's why she was in rage. The good thing was at least the hotel representative gave us some points for hotel membership, we can stay a night for free. It cost us 2 hours just to discuss with the hotel manager/representative on this matter. A 4-star hotel should serve customer better than this. If the hotel does not know how to work extra mile on serving the customer, the hotel will soon lose a lot of customers. In every type of service, customer is always number one.”

Dec 17, 2009 by Bill from Depoe Bay,OR
Overall Rating: 9

• Wonderful, clean, and friendly.
• Paper cups for coffee and water in room.

“Was not a 5 star quality.”

Nov 25, 2009 by Liisa from Tewantin,Austria
Overall Rating: 10

• Location to the airport and the free transfer were very important to me.

“The overall stay at this hotel was very enjoyable. I traveled and stayed with my teenage daughter there was a real mixture of age groups staying and we both felt very comfortable and safe there I will return on my next trip in a few months to LA. Thank you for a wonderful stay.”

Nov 24, 2009 by Maureen from Dallas,TX
Overall Rating: 2

• The beds were very comfortable, especially the pillows and bed linens.
• No self parking. Bad valet parking at a very high price.

“The rooms were very clean and well appointed, however, the service was terrible. The parking situation is the worst. There is no self parking, only a paid lot operated by a third party that is for airport parkers. The lot is not well lit and is a very long walking distance in a bad neighborhood. The valet parking service is really bad and you will pay a high price for it. On the other hand, I would not dare to park at the off site lot that the hotel says is available. It is neither safe or convenient. When I complained about valet service at the hotel, they literally laughed in my face. I can see why this property is available at such low rates.”

Nov 20, 2009 by Janet from Goleta,CA
Overall Rating: 10

• Getting it on Priceline. King size bed with flat screen. Safe environment.
• Bar opens up onto the patio with the pool. No privacy when in pool in regards to patrons of the bar. Doesn't seem quite right.

“Easy to find. Friendly personnel at the registration desk. The room was much nicer than I had expected. I was treated like a VIP, even though I purchased the room through Priceline and paid about 60% less for the room than had I booked through the hotel website. Exceptionally courteous staff.”

Oct 18, 2009 by Jim from Mount Veron,OH
Overall Rating: 9

• Lady associate checked us in, did a great & caring job of checking us in.
• Bell hop staged us when leaving in active smoking zone to catch bus.

“Sheraton fixed what I don't like about Priceline. We needed two rooms, one for my parents (king bed), and one with 2 Queen beds. Sheraton made it happen, with a wonderful attitude. All six of us (4 adults, 2 kids) had a very positive experience. The toilets in both room were not cleaned well.”

Oct 18, 2009 by from Tokyo,NY
Overall Rating: 1

• Nothing.
• Tried to block out my room.

“Because of my late checking in (about midnight), the hotel tried to block out my room. They try to explain "we are fully booked tonight, but you are lucky I found a room for you", so I finally stay there but it was very uncomfortable and it was not fully booked.”

Oct 17, 2009 by Dyanne from Kansas City,MO
Overall Rating: 0

• Very convenient; great shuttle drivers; and a personable front desk.
• The rooms and parts of the common area were a little tired looking.

“The hotel was fine for an overnight stay between flights. However, we were disappointed that the steakhouse restaurant shown on the hotel's website (and still listed in their guest services book in your room) was actually closed and replaced by an Italian restaurant instead.”

Oct 9, 2009 by Jean from Honolulu,HI
Overall Rating: 9

• Parking crooks.

“Okay, but parking options were not available to me.”

1 of 1 people found this review helpful.

Oct 9, 2009 by Ryan from Riverside,CA
Overall Rating: 9

• Bed.
• Pay for parking.

“It was a friendly, comfortable atmosphere. The room is kept spotless.”

Oct 4, 2009 by Lisa from Huntington Beach,CA
Overall Rating: 8

• Proximity to the airport and frequency of the shuttle.
• Parking prices.

“This is a great airport hotel. It is convenient and the shuttle runs frequently. Parking prices are confusing. One lot gives you a price with tax and one without (which makes you think you're getting a good deal but then it's not.) The rooms were comfortable and the staff was friendly and helpful.”

Sep 30, 2009 by Kristen from Katy,TX
Overall Rating: 8

• Recently remodeled, great rooms and beds, friendly staff, and the location.
• Room service.

“This Sheraton was recently remodeled. We stayed on the club level in a great room. The location was great and the staff was friendly. I would stay here again!”

Sep 25, 2009 by Paul from Saratoga,CA
Overall Rating: 8

• Deluxe setting, friendly, clean and comfortable.

“Nice facility meeting the four star rating. Comfortable room. Feels like home away from home.”

Sep 11, 2009 by Ramon from Lompoc,CA
Overall Rating: 8

• Room was clean and had great sheets/pillows.
• No mini fridge and no concierge, parking was awful and terribly far.

“The room was decent but not have extras in the room like an i-pod ready player, mini fridge, etc is not what I expected. The windows kept the sound level to a minimum for planes flying nearby but you could hear the people arguing in the room next door with ease. Parking was down the street a way, costing $11 a night and you could not re park within the same day! Valet was $24 so not much savings there either. The pool was tiny for a resort as the hotel seemed to be made for business people passing through town who didn't want to travel far from the airport.”

Sep 10, 2009 by Ed from Los Angeles,CA
Overall Rating: 9

• Clean, classy, convenient and friendly staff.
• Rooms did not have a refrigerator.

“Very good quality hotel for the price. I liked the beds and quality of their linens. Plenty of towels.”

Sep 9, 2009 by Lain from Tomkins Cove,NY
Overall Rating: 10

• The staff was incredible helpful!

“Great location. Comfy beds. Amazing staff!”

Sep 3, 2009 by Anita from Chicago,IL
Overall Rating: 8

• The staff was very friendly.
• Internet should be free to all hotel guest inside rooms.

“The valet service was friendly as well as the staff including the house keeping.”

Aug 31, 2009 by Jeffrey from Nashville,TN
Overall Rating: 10

• Hotel was very accommodating in distressful situation.

“Clean, comfortable, and friendly hotel. Centrally located in L.A. with all the amenities one desires for an extended or short stay.”

Aug 31, 2009 by Suzanne from Decatur,IL
Overall Rating: 9

• A relaxing hotel to walk into at the end of ur work day. Options for dining as well as a starbucks on site!
• The staff didn't seem as friendly as they are at other places I have stayed in the vicinity.

“I would definitely recommend this hotel. It is a nice, relaxing place to stay. I like the decor & lighting, as well as having options for dining and a starbucks on site! If you use the pool when you travel, I did see there was a nice pool area with cabanas, and a jacuzzi. Easy access to rental car companies and directly down the road from LAX. I also understand there is a trolley you can ride that will take you to Santa Monica & Manhattan beach. So, if you didn't want to, you could make it without renting a car if your trip was for pleasure.”

Aug 27, 2009 by David from Henderson,NV
Overall Rating: 10

• great location, great bed
• parking should be included in the price

“The hotel lived up to a 4/5 star hotel. The beds were excellent, enjoyed my stay. Will gladly return.”

Aug 24, 2009 by Shawn from Lake Balboa,CA
Overall Rating: 9

• Friendly helpful staff.
• Off site self parking, changed to valet.

“The hotel staff are helpful and friendly. They took he extra step to recheck me in as I needed to leave on a trip before I could check in. Upon my return everything was already taken care of and in the room. The self parking is not user friendly. After one night and frustration with the parking attendant I converted to the hotel staff and valet parking for a slightly higher cost. It was worth the few extra bucks if you are driving.”

Aug 21, 2009 by Donald. from Phoenix,AZ
Overall Rating: 10

• Location and lobby area.
• No control over heat and air conditioniing.

“Clean, well maintained, fast elevators, nice staff, good value from Priceline.”

Aug 17, 2009 by Linda from Montreal,Canada
Overall Rating: 8

• I had a great bed and when you're in transit, it's a priority.
• The bathroom was clean but the bath is a little dingy.

“I was very happy with my short stay at the Sheraton LAX. The room was small in regards to US standards yet it didn't feel tight. The furniture was in good shape. The bed was comfortable which is a priority when you're in transit. The room and bathroom were clean. The food which I ordered from room service was excellent and arrived hot. I will definitely return and recommend this hotel for a transit stay.”

Aug 14, 2009 by Andrea from Hayward,CA
Overall Rating: 10

• The hotel beds was comfortable and rooms are clean.
• Need to pay for daily parking and its expensive for the days you stayed.

“Overall the hotel was nice and clean but the self parking is far and expensive. Valet is more expensive and valet people did not offer to help at all.”

Aug 1, 2009 by victor from Boca Raton,FL
Overall Rating: 9

• nice hotel
• none

“free shuttle bus to the airport, quiet, nice hotel.”

Jul 23, 2009 by Genny from Santa Barbara,CA
Overall Rating: 2

“I would not recommend this hotel to anyone, unless they are stuck at LAX and can't get to their destination.”

Jun 21, 2009 by Joseph from Fall River,MA
Overall Rating: 10

• Room views.

“Great location near the airport, clean, comfortable and excellent pool area.”

Jun 19, 2009 by Reyna from Farmington,MI
Overall Rating: 8

• Very friendly staff/helpful.
• The restroom was not as clean as I expected.

“Overall it was really nice, all the staff since I got off the car and entered to the lobby was very nice, accommodating, helpful and friendly. I did not like the restroom it was not really clean. The toilet had black residue and the sink top looked dirty, there was also trash left in a garbage can that was left from another guest. I told someone at the front desk, they apologized but did nothing to have it removed.”

Jun 14, 2009 by Carol from Chattanooga,TN
Overall Rating: 9

• The large friendly bar with restaurant & another bar all in same area.
• Didn't see a beauty room, nice to have massage or manicure etc after long flight.

“I have stayed in many of the hotels in the area on over night stays to & from Australia. This is a very good one.”

Jun 6, 2009 by James from San Francisco,CA
Overall Rating: 8

• Upgraded free to suite room.
• Valet parking only $24 daily.

“Nice place but a little ragged, reflected in bathroom, fixtures, carpet.”

May 29, 2009 by Alan from Waipahu,HI
Overall Rating: 10

• Room was excellent.
• Self-parking situation is difficult and confusing.

“This hotel has excellent facilities and rooms that is ideal for the business traveler because of its locale near the LAX.”

May 29, 2009 by Dee from Blue Springs,MO
Overall Rating: 10

• Easy access to and from airport. Very convenient.

“We booked last minute and the accomodations were wonderful. The room was like a small loft. Very current. Black and white decor. Overlook airport runways which was fun.”

May 26, 2009 by Howard from Milwaukee,WI
Overall Rating: 8

• Beds were just fair- need new beds.

“Good for overnight airport stay.”

May 6, 2009 by David from Allentown,PA
Overall Rating: 8

• Location was important for me.
• Paid parking a block away.

“Overall it was good.”

May 4, 2009 by Jacqueline Aka Jacki from Oakland,CA
Overall Rating: 8

• Good location, clean, and nice accommodations.
• Priced high for food and parking.

“This was a very nice hotel with great room accommodations and very clean. We had a problem with 1 of 3 rooms reserved wherein a unknown bug or insect found in the bed but the hotel staff took care of this immediately and upgraded my Mom and Brother to suite in apology for this incident. There were a total of 6 adults and 1 child between 3 rooms reserved. All agreed that we would have enjoyed staying another day to further enjoy the facilities i.e., Jacuzzi, swimming pool and 24 hour gym.”

Apr 23, 2009 by Bryan from Middletown,DE
Overall Rating: 10

• Lobby was great and service was outstanding. Bellhop even came to our room and helped us duct tape a broken suitcase!

“Great hotel with free quick shuttle to LAX. Room was clean and a nice size. Service was outstanding.”

Apr 6, 2009 by Dori from Lafayette,CA
Overall Rating: 1

• Ugly rooms, torn sheets, view of the roof, parking was a joke $24 a day, no attractions near by, not even a place to eat. The room smelled.

“Terrible, do not go there unless you have to. Very unfriendly check in. No parking, room smelled, TV remote broken, bathroom so tiny the the door hits the toilet. The sheets were ripped.”

Apr 5, 2009 by Dave from Germantown,WI
Overall Rating: 10

• Updated.
• Lack of lower cost restaurants for dinner.

“Nice location for travelers.”

Apr 3, 2009 by Lucy from Moraga,CA
Overall Rating: 7

• The decor was attractive and seemed updated.

“This hotel is perfect for those that want a nice hotel near to LAX or in our case, to tour Loyola Mary mount (LMU). Bring earplugs if plane noise bothers you. Pool and gym looked nice, but we didn't have time to use it. Staff was very friendly. We did not have a microwave or refrigerator in the room, which limited what we could bring in.”

Apr 1, 2009 by Nicole from Winnetka,IL
Overall Rating: 1

• Unresponsive staff when things went wrong - I would not recommend this hotel to anyone.

“We had asked two queen beds and
requested a cot. They said that because of fire rules, they could not do that, but they would be happy to sell me another room. My son ended up sleeping on the floor. We had an early flight out the next morning, and starting at 9:00 pm, at least three rooms surrounding us, started getting really loud. There was a large group traveling together, and they were running between rooms, slamming doors, fighting and swearing, which could clearly be heard in our room, and partying and screaming non-stop until 5:30 am. They were also smoking on our non-smoking floor, and you could smell it everywhere. Many calls were made to the front desk, and the next morning, they said that they sent security up three times, but they wouldn't listen. Why were these people not thrown out? This was, without a doubt, the worst experience we've ever had in a hotel room.
I would also like to comment about the restaurants: there is not a reasonable option for dinner. They have an expensive steak place, or room service, which is fine if you're on expense account, but doesn't work with kids. We ended up walking over to the hotel next door and eating there.”

Mar 29, 2009 by Valerie from Cobourg,Canada
Overall Rating: 10

• Location, helpful staff, comfortable beds, good restaurant buffet.

“Great location near the airport for an overnight to break up a long flight from Honolulu to Toronto. Loved the comfy beds/linens. The room was spotless and restaurant staff was outstanding. The airport shuttle was a real plus as it saved me cab fare.”

Mar 19, 2009 by Michele from Blue Cell,PA
Overall Rating: 9

• It was a modern and trendy hotel that was close and convenient to all the activities I attended.
• The bath tub did not drain properly and they were in the process of renovating the elevators so it was difficult to catch an elevator.

“I would recommend this hotel to anyone who is looking to stay in a trendy and modern place. The staff was very polite, accommodating and my room was clean. This hotel was also convenient to the airport and many area attractions. I would definitely stay here again!”

Mar 4, 2009 by Paul from Alexandria,VA
Overall Rating: 9

• Great location, clean and comfortable. Friendly staff.
• Limited dining options, no free breakfast.

“This hotel sits practically on the airport grounds. The shuttle comes by frequently. Rooms are well-appointed and very clean. Hotel is quiet and modern.”