User Reviews for Best Western Beverly Pavilion Hotel

Research User Reviews for Best Western Beverly Pavilion Hotel (1-20 of 86)

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Aug 26, 2009 by Craig from Truckee,CA
Overall Rating: 4

• Lovely roof top pool.
• It was like staying in the middle of a crowded trendy nightclub.

“Very disappointing for a four star hotel (actually it's far from a four star hotel). Small, poorly decorated rooms (a leather wall behind the bed and mirrored beams on the ceiling, oh please). We tried to take a quick tour of the roof top pool one evening and were literally evicted by a belligerent security man who demanded that we leave immediately 10 minutes before the place was to close (I guess he wanted to go home). Car recovery took 30 minutes. Otherwise service was adequately but far from gracious. Lobby was routinely packed with drunks coming and going from the rooftop bar.”

Aug 13, 2009 by Brian from Dallas,TX
Overall Rating: 6

• The staff is extremely rude.

“The staff is extremely rude, pool closes at 6 pm and turns into a night club. The problem I had is that not any staff member, hotel guide, or phone operator when asked communicated this information. I could understand 8 pm but not 6 pm. The staff has no idea what is going on and when spoken to the staff is extremely rude.”

Jun 8, 2009 by James from San Francisco,CA
Overall Rating: 8

• A genuine effort was made to make the rooms both stylish and comfortable.
• Several of the lights in my room did not work.

“It's a terrific location if you want to be in Beverly Hills. Lots of convenience. Very friendly staff. Great little lobby bar.”

Apr 22, 2009 by Emma from Morrisville,PA
Overall Rating: 1

“The hotel was nice and clean. The restaurant was basic & overpriced, service was not very good. May be good for businessmen. The staff was not friendly or helpful.”

Apr 9, 2009 by Bob from Los Angeles,CA
Overall Rating: 8

• Room service and room service staff.

“It was small and dark. I needed the space to work on my laptop and the room itself didn't provide that.”

Feb 12, 2009 by Joseph Amram from Dorval,Canada
Overall Rating: 10

• Comfort and service and location.
• Excessive use of black in decor.

“We loved the boutique type of hotel, the terrace, the room and the location.”

Feb 8, 2009 by Molly from Minneapolis,MN
Overall Rating: 9

• Roof top bar, friendly staff, and beautiful decor.
• Expensive valet and no options for street parking nearby.

“The Thompson was a beautiful hotel in a great location. It felt very luxurious, clean, and welcoming. The rooftop pool was amazing - great views and a nice bar too, it was just too cold during our January visit to use it. The fitness center is very nice and has great equipment. The staff went above and beyond to make sure we had a lovely, romantic stay while we celebrated my husband's birthday.”

Feb 3, 2009 by Daron from Charleston,SC
Overall Rating: 3

• The lobby area was quaint and cool.
• Small rooms. Noisy everywhere. Disconnected staff.

“If sleep is not a priority, then this hotel will work for you. The service is below average. It seemed like the staff was more focused on being cool than serving their guests.”

Jan 19, 2009 by William from San Luis Obispo,CA
Overall Rating: 8

• The rooms were decent size for a single traveler.
• The television connection was not working properly.

“It is a slightly dated trend hotel. The hallways are dark, room numbers hard to read. The rooms are dark but spacious. The bars are small but the rooftop bar and pool are nice with good views.”

Jan 9, 2009 by Lee from San Francisco,CA
Overall Rating: 8

• Incredibly comfortable beds, good location.
• Not suitable for families, no coffee maker, extra charge for double beds.

“Nice place for a couple that wants to shop or window shop in Beverly Hills. Decor is a bit too edgy for my taste, but the beds were the most comfortable beds ever! Front desk staff was very nice in person, not so much over the phone; information given was not consistent.”

Jan 8, 2009 by Wendy from Carlsbad,CA
Overall Rating: 10

• The front desk staff was very helpful and extremely nice.

“Check in was smooth, everyone was helpful and the hotel interior is modern and fun. The bar in the lobby had a great vibe and my bed was very comfortable. I would definitely stay here again.”

Jan 3, 2009 by from Lakewood,NJ
Overall Rating: 1

• Comfortable bed.
• Low class.

“The atmosphere is sleazy and not comfortable for people with a decent level of morality.”

Nov 17, 2008 by Brad from Boise,ID
Overall Rating: 9

• Rooftop bar.
• Very noisy.

“Very nice hotel with friendly and helpfull staff. Great rooftop bar. A bit noisy but one should expect a bit of noise when staying in downtown LA.”

Oct 31, 2008 by Tim
Overall Rating: 5

• It was very nice and young hollywood.
• The room it self made me feel like i was in a motel 6 with marble.

“The hotel is overrated due to the cost, I felt as if the room was a motel 6 with marble.”

Sep 14, 2008 by Brent from San Luis Obispo, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location with friendly helpful staff, an easy, pleasant stay.
• The rooms are not well insulated from hallway noise, so be prepared for that.

“This hotel has a unique, sort of hip modern retro look about it. Valet, bell & front desk staff are friendly and helpful. Rooms are very nice and well equipped. Large Plasma TV, nice large stand up shower in the bathroom, overall very comfortable. The restaurant is excellent with an electric atmosphere, but very expensive, especially since the portions are small, but beautifully presented. I recommend this hotel for singles and couples under 40, and do not recommend it for families.”

Sep 14, 2008 by Sd from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, clean, staff very friendly.
• NA.

“Very nice - well decorated. Although rooms were a little small and balcony was pointlessly small. Still, a nice place.”

Aug 24, 2008 by Chz from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Very upscale, modern & stylish. cool rooftop pool.
• Hotel room was very loud, street sounds and other guests made it very difficult to sleep.

“Super stylish and upscale, 4 stars, great for young couples but not good for families. Street noise was very loud. Close to Rodeo drive, but too far from any freeway.”

Aug 20, 2008 by Robin from Cardiff, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[10]

• Fabulous location, unique decor but a bit to "cold" and unfriendly feeling".
• Slow elevators, housekeeping not so good, no coffee pot or free coffee.

“They are trying to be upscale, but need more management. Nice gym equipment, but things not working (cable TV broken, machines broken). Pool area not staffed well. Had to ask to get our room cleaned up the second day. Unbelievable slow service in the restaurant and the smallest portions I have ever seen. I don't expect "Big Boy's, but give us a little more food for that price. Good: fun, young atmosphere, best location around, good sound-proofing in room (we were right next to elevator and couldn't hear anything outside the room), nice beds, interesting interior design.”

Aug 13, 2008 by Jamara from Dania Beach, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[6]

• Friendly staff, located in a safe area.
• Expensive food.

“Good location, friendly staff - generally overpriced.”

Aug 13, 2008 by Jeff from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Incredibly cool. We hung out with a famous movie star on the roof.
• Very pricy.

“The Thompson Beverly Hills is extremely cool, from the Ferrari's in the garage even down to the black light switches. This is a place for wealthy hipsters to hang out in style. The rooftop is closed to hotel guests only and is amazing, with beautiful views of the surrounding valley. Not at all a place for kids. I felt a little out of my league there as everyone was so cool. Think a hotel that is more like a trendy nightclub. You will probably find some famous guests on the roof, we did.”

Jul 20, 2008 by Steve from Waldwick, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic.
• Expensive parking.

“Nothing but an amazing hotel. The rooms are fantastic. Very modern and comfortable.”

Jul 15, 2008 by Eileen S. from Emeryville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was first class.
• Nothing.

“This is a cool trendy hotel with excellent service.”

Jul 3, 2008 by Nanci from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everyone who worked at this hotel was fantastic. So friendly and helpful! I would stay there again without question.
• NA.

“Excellent hotel. From the location, cleanliness to the customer service. Everything was impressive. I would recommend this hotel and stay there again.”

Jun 4, 2008 by Emily from Woodland, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• Trendy atmosphere, safe location.
• Staff was a bit snobby, parking was expensive.

“This hotel is a perfect getaway for people who are looking for some exciting romance. The staff could be friendlier, but their attitude matches the swanky decor and LA vibe. I would stay here again.”

Jun 1, 2008 by Keith from Rancho Mirage, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful remodel and great location in Beverly Hills.
• Under construction so had some noise.

“This is the former Best Western and it is under going a fabulous transformation. They are making it a very chic and hip boutique hotel. It is a fabulous location just a few blocks from Rodeo drive. They are still working on the property, so there was some construction noise, but otherwise it was a great stay.”

May 25, 2008 by Jen from Minneapolis, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a nice hotel and the staff was extremely wonderful and helpful.
• The walls were a bit thin-we could hear people in other rooms.

“My friend and I were traveling in the Beverly Hills area and stayed at the Thompson. The staff was extremely friendly and helpful. The overall feel of the hotel was trendy and hip. Our room was clean and well decorated. It's definitely a trendy style hotel so I wouldn't recommend it to anyone who doesn't like that style or for families. The one complaint we had was just that the walls were quite thin and we could hear noises from other rooms pretty clearly. .”

May 24, 2008 by Kari from Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Room was gorgeous!
• Pool and roof deck is not accessible as it is unfinished.

“Loved this hotel! Great design (hallways and room). Hip nightspot (bar, restaurant, spa, etc). Good location. Only unfortunate part is that it was 100'F in LA for the weekend and the rooftop deck and pool were inaccessible as it was still unfinished (hotel is newly being renovated).”

May 21, 2008 by Steve from St Louis, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Was a good hotel.
• Service at the hotel restaurant was slow. Some less than competent people working there.

“Good hotel.”

May 21, 2008 by Akl from Santa Barbara, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gorgeous, location.
• Pool, fitness centre not open yet.

“Pleasantly surprised! Beautiful decor, feels like a small, intimate hotel. Nicely done. A thousand times better than the Standard on Sunset (where we stayed a few months back). Great location.”

May 20, 2008 by Jason from Las Vegas, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• It felt like living in a night club from the moment we walked-in!
• The hotel lacked basic amenities- no coffee maker and ice had to be delivered by room service.

“Over all, the hotel was very nice and had a very friendly staff. It felt like we were in a night club for our entire stay) Be warned $28 a night for parking, expensive even for Beverly Hills. No coffee maker and ice needed to be delivered by room service. One huge plus was free wireless internet!”

May 5, 2008 by Grace from Norwood, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, great service, clean, hip, great small hotel.
• Did not have business office nor good concierge service, but they made up for it anyway at the front desk very helpful.

“I would highly recommend this hotel. You can't find a better hotel in the area for the type. It's small hotel, very hip, like the better, the W is far too hip this is just right, and it's clean and great staff and service. Big bath room, the room itself wasn't big but it wasn't small either, large plasma TV, room service, restaurant and lounge downstairs, still working on pool on roof, but I would definitely go back.”

May 5, 2008 by Natalie from New York, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• Liked the ambiance, beds and lounge spaces were extremely comfortable.
• They did not give us two double beds and made us pay extra for an upgrade; construction woke us up.

“Swanky atmosphere with lots of dark wood and mirrors throughout. Loved the comfy beds and fresh bath products. Some of the light fixtures, while artsy, were inconvenient and hard to figure out how to turn on. They are still completing construction on the upper floors and I was woken up by the sounds of a construction crew outside my window. Good facilities and location overall.”

May 2, 2008 by N. from Santa Maria, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great staff.
• Noisy, felt like there were no windows in or they were always opened when closed.

“Ok for one night stay. All the staff was great. The noise was unacceptable in the room. Heard doors slamming all day and night, seemed like there were no windows in the room, could hear any noise from outside and the bathrooms did not have any space for toiletries.”

May 1, 2008 by Sheila from Lees Summit, MO
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• The people at the front desk were very nice.
• This place is small, dark and unbelievably noisy. I would never stay there again.

“The noise is a huge problem, it is not because of the construction it is all traffic related. The hotel is not sound proof at all. If you want a hotel that you don't need sleep at, this is the place to stay. The best part is the beds were very comfortable, but you really cannot imagine how much noise there is all night long. The parking cost more than my rental car, and then we were evacuated in the middle of the night 04/27 because of a fire and there was nothing for our inconvenience and by then I was so delirious from being tired I did not have the energy to argue. I asked them if they would credit my parking of $84 and they said no. So That was that. The location is good for shopping but the hotel offers no ice machines or any soda/water machines, you have to pay very high dollar out of the mini bar or go without. I think a coke was $4. I have been to LA many times and my favorite place remains the Renaissance Marriott at Hollywood and Highland. If they are not on your list they should be. The pool, fitness center and roof top facilities are not open either. I am usually a really good traveler and give great reviews but I cannot be positive from this stay. I don't care if I bought my package at the 7-Eleven the fact remains the facility is noisy, noisy, incomplete and it is what it is. I would not recommend this place.”

Apr 18, 2008 by Mary K. from Lisle, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff printed directions for anywhere you wanted to go and were extremely helpful.
• The pool was closed for construction but they sent me to their sister hotel.

“The rooms were great. The walls were not soundproof. Location is great. $28.00 per day parking is high. Staff is very accommodating. I would certainly stay here again.”

Apr 7, 2008 by Red from Fallbrook, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Modern, clean, chic. Very friendly staff with a great knowledge of the area.
• Paying for parking, a little too dark at the bathroom mirrors.

“What a great hotel! Staff was friendly and very knowledgeable. It was very chic and the bedding was heavenly. I actually miss my hotel pillow! I wish the lights in the bathroom were a little brighter, it was difficult to apply makeup in such a dark mirror, and otherwise the bathroom was gorgeous too.”

Apr 6, 2008 by Kari from Mcfarland, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location and excellent staff.
• The hotel rooms were very dark.

“The hotel had a very nice appearance and the staff was top notch. I do suggest they add additional lighting in the rooms. It was too dark. This hotel seems to still be under construction. The pool and roof top deck were no where near done.”

Apr 2, 2008 by Dave from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Enjoyed the chic, upscale and modern atmosphere.
• Hotel was experiencing terrible sewage problems; smell permeated elevator shaft and hallways.

“Chic, upscale hotel with youthful and hip clientele. Rooms are very stylish although a bit on the small side.”

Apr 2, 2008 by Sharon from Sacramento, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[7] • Location:[8]

• The friendly staff.
• The hotel was under construction; they had a sewer leakage that was horrible smelling!

“Part of my attraction to the hotel was the rooftop bar and pool, I get there it won't even open until next month! I would have chosen a different hotel had I known.”

Apr 2, 2008 by Mercedes from San Marcos, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[8]

• Hip and only for young single who can afford the room rates.
• Not family friendly. Tiny rooms.

“For those traveling to Beverly hills, expect tiny rooms unless you are in a suite. Traveling with a family of four, make sure you get a mainstream hotel chain, not a boutique hotel. This hotel was not accommodating to having a 2 bed room without an upgrade fee. Not acceptable!”

Apr 1, 2008 by Melanie from Fresno, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Contemporary design.
• Noisy location-could hear traffic at night.

“Excellent establishment! Very contemporary and elegant yet with friendly and helpful staff.”

Mar 31, 2008 by Ralph from Palm Springs, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Beautiful rooms, terrific bathroom, great front desk personnel.
• Price for valet parking is exorbitant.

“The location is great within walking distance to nice restaurants and shopping. The valet parking is exorbitantly priced and should be mentioned in the description of hotel services, charges, etc.”

Mar 24, 2008 by David from Templeton, CA
Overall Rating: 1
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was clean.
• No coffee maker - room service $5.00 a cup.

“Parking is $28.00 a day. No top sheet on bed, only a comforter. No individual heat control in room. Corners of bed very easy to stumble over. I cannot recommend this hotel.”

Mar 23, 2008 by Suze from Ridgefield, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Style and service.
• Rooftop pool not ready.

“Every small touch is seen to in this well-located hotel full of style and excellent service.”

Mar 19, 2008 by Denise from Summerfield, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean, service was excellent, and staff very friendly.
• The only complaint is the bathroom lighting was too dark for makeup application.

“This hotel is in a safe, convenient location. The rooms were very comfortable and service was first class. I would recommend this hotel to everyone. Lighting in the bathroom needs to be brighter around the mirror for women while applying makeup. Restaurant downstairs was hopping at night.”

Mar 12, 2008 by Arvin S. from San Diego, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[5] • Location:[8]

• Location.
• Not a 3 star, more like 2, it used to a best western.

“It looks like they just tried to update a best western.”

Mar 11, 2008 by Mark from Pleasanton, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice new design, clean look.
• Thin walls were a reminder of the former ownership.

“This was a fun, trendy hotel just a short walk from Beverly Drive and Rodeo Drive.”

Mar 11, 2008 by Doug from Gilbert, AZ
Overall Rating: 3
Cleanliness:[8] • Staff:[5] • Location:[7]

• Rooms were nice and free wireless connection.
• Hotel was under renovation.

“Hotel was under renovation. I had a room with scaffolding attached to the windows, and the construction elevator traveled up and down throughout the morning and afternoon directly outside my window. When I asked to move, they had no other rooms available on the other side of the building. Booked the hotel on the assumption of being able to have two beds. Discovered that they only have 8 double bed rooms, so I had to pay an additional $40 per night for that accommodation. This hotel is in a good location for someone who wants to shop, but not if you're looking for an afternoon cocktail or nighttime activity. Parking fee of $28 per day was a pain, but better than getting a ticket for overnight parking on the side streets. ($45).”

Mar 1, 2008 by David from Tempe, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Stunning.
• Very fancy.

“Not much better in the heart of Beverly Hills. A true hot spot hotel! If your going to Beverly Hills you have to at least stop there if not stay!”

Feb 27, 2008 by King from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very modern.
• A little too noisy and too many pretentious guests.

“We loved it and got a kick out of the sleek touches. The lobby/bar/lounge was a bit noisy but I think there was some Hollywood party going on. The construction/renovation looked like it was almost complete and did not affect my in laws. I would recommend this place. Probably a 3.5 star rating in my book.”