User Reviews for The Beverly Hilton

Research User Reviews for The Beverly Hilton (1-20 of 178)

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Dec 5, 2009 by Shannon from New York,NY
Overall Rating: 9

• Quiet, clean, and bed was amazing.
• Parking was too expensive.

“Great hotel - loved the location and the bed was amazing. Slept so great. Staff was friendly and attentive. Would definitely recommend.”

Dec 3, 2009 by Carl from St. Louis,MO
Overall Rating: 10

• Everything appeared to be top quality; Christmas decorations were being put up and they were gorgeous.
• Parking is expensive--also long $$$ cab ride to LAX.

“Thoroughly enjoyed the visit. The room was exceptionally nice, staff did a great job, location was excellent, the workout room is unsurpassed, the pool is huge (did not use), and basically it lives up to expectations for a hotel in Beverly Hills.”

Oct 26, 2009 by Laurie from San Francisco,CA
Overall Rating: 8

• Pool
• The bathroom.

“The hotel has 2 wings: a deluxe wing (Wilshire Tower) and the older wing where they put pay in advance guests. The room is ok but the bathroom is tiny, the smallest bathroom I have ever had at a hotel. For the price I paid, it was fine but don't thing you are getting a luxurious room.”

Oct 23, 2009 by Michelle from Arroyo Grande,CA
Overall Rating: 10

• Location.
• Not one thing.

“Great location, quiet, nice staff, high ceilings in the rooms.”

Oct 20, 2009 by Jonathan from New York,NY
Overall Rating: 9

• Very clean. Nice staff. Excellent location.

“Great location. Friendly staff. Clean rooms.”

Oct 19, 2009 by Dan from Victoria,Canada
Overall Rating: 8

• Ambiance.

“Older Hollywood style luxury with lots of history.”

Oct 16, 2009 by Erin from Tempe,AZ
Overall Rating: 7

• Nice bathrobes in room.
• Room was small and cramped. Timeliness of service requests was in excess of 45 minutes and unacceptable- multiple calls made

“Rooms were small and cramped. Paint was peeling in places in bathroom and walls were banged up from where furniture had hit them and not been repaired in bedroom. A/c was extremely noisy.”

Oct 16, 2009 by Mike from Marietta,GA
Overall Rating: 9

• Great location.
• Need faster access to coffe in the morning than going to the bar.

“Very nice hotel in a great location.”

Oct 12, 2009 by Hadis from Los Angeles,CA
Overall Rating: 3

• Friendly staff.
• Not upgraded, heater not functioning, Dusty blankets we coughed the next day.

“This Hotel needs to live up to it's name and reputation that they hav set up for themselves. I felt like I was sleeping in a old motel.”

Mar 12, 2009 by David from Los Angeles,CA
Overall Rating: 6

• The rooms had been attractively upgraded.

“We were delighted with the quality of the room for the price. But as far as customer service was concerned, every minor request - can we get a corkscrew, can we get a late checkout, can we get a queen or king bed - were met with a smug, determined, No. So from that point of view the hotel was very disappointing - it felt like a 3 star hotel masquerading as a 5 star, not in order to provide better service, but the better to gouge guests for every extra penny. A nice room, in other words, in a horrible clip joint.”

Aug 20, 2008 by Biff from Culver City, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Nothing.

“It was great. Price could have been a bit less.”

Apr 16, 2008 by Jack from Cleveland, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Very small room.

“Old hotel with small rooms and average decor.”

Oct 1, 2007 by Dan from Oregon City, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent decor in common areas and rooms.
• Parking in the self-park garage was expensive.

“Fantastic, romantic and cool spot for adults of any age. Tons of history, glamour and a great location make this a very fun place to stay. The hotel staff was helpful and friendly, the amenities were first-rate and you feel like a VIP when you're there!”

Aug 15, 2007 by Atma from Santa Fe, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Modern clean professional upscale, willing to accommodate a guest easily.
• No bath tub.

“Great customer service, well trained staff and modern updated rooms.”

Apr 9, 2007 by Norio from Los Angeles, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Tranquility.
• Poor in room service.

“Almost good, but even after checked in, room service came and try to open the door. It is uncomfortable feeling.”

1 of 1 people found this review helpful.

Apr 4, 2007 by Tom from Dana Point, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, trader Vic¿s bar, room.
• Central outdoor fountain and ground surfaces are dated, uninviting, and wasted space.

“Good location to use for spending a weekend in la/bh.”

Mar 29, 2007 by Tasha from Ashland, OR
Overall Rating: 9
Cleanliness:[1] • Staff:[10] • Location:[10]

• I used to live by there and I liked the familiarity of the area. The staff was excellent, and my massage was wonderful.
• There was a lot of black mold in the shower on ceiling and grout.

“The area couldn't be better, the lobby was gorgeous, the staff excellent.”

Mar 28, 2007 by Rebekah from Newport Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Nice room decor / great restaurant and bar.
• I left something in the room and called the next day - they said they don't have it.

“Very nice, friendly staff, good location.”

Sep 6, 2006 by Gina from La Jolla, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent staff. The front desk clerk gave us a rollaway bed free for charge. ice cold bottles of water were distributed all over the hotel.
• A room with 2 beds was not available, despite my request.

“Excellent hotel recently renovated. Rooms were small but beautifully decorated with first class amenities (Occitan shampoos, etc). Staff was lovely and very responsive. ”

Sep 6, 2006 by Cheryl from San Diego, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[2] • Location:[10]

• The upgraded room was very nice.
• The front desk staff was not welcoming and rather rude.

“Very nice hotel from the inside. The outside is very classic and dates back to the original opening of the hotel. The room lobby decor and room was very classy. The front desk staff are not professional and are rather rude on the phone and in person. They always made comments about my booking not directly with them. Called for 10 minutes to have bags brought down to car, no answer at front desk or bell desk. Then they charged my credit card after I left the hotel for the mini bar, which we did not use.”

Jul 25, 2006 by Mark from Seymour, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Huge heated pool.
• No free Internet access.

“The hotel is nice, huge heated pool. we had one complaint and they gave us free breakfast to make the issue right. the only complaint I have is that they charged me 7 dollars to print four pages off the internet.”

Jul 13, 2006 by Rafael from Arcadia, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great deal, fantastic value.
• An incident at the bar where the bartender was less than ethical.

“Made you feel like a million bucks. And, at $175/night it was a great value. Definitely made for a great getaway close to home.”

Jul 12, 2006 by Ali from San Diego, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[8]

• Poolside service was very good.
• Poorly maintained, dirty room, noisy AC, lackadaisical staff, overpriced drinks/snacks poolside

“The location was excellent and the poolside service was quite good, but the remainder was nowhere close to what I expected for a 4-star hotel. Outside the pool area service was lazy and surly, the AC roared and blasted straight onto the bed, the Sunday paper was thrown at my door and scored a hit at 4 am, and I felt nickeled and dimed in a very overpriced fashion. Parking was the most expensive around at $22, but at least I had in/out privileges.”

Jul 12, 2006 by Christina from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was excellent, staff responded quickly to requests and a beautiful hotel.
• When running a blow dryer, the electricity was cut. I would expect that a hotel like this one could handle this output.

“Our stay at the Beverly Hills Hilton was a pleasure. The confirmation printout was sufficient and sped up the check-in process. The staff was very polite and responded quickly to our needs. The location was great and the appearance beautiful.”

Jul 8, 2006 by Maureen from Mill Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, friendly and helpful staff, good sized rooms, 42" plasma TV.
• Daily parking fee.

“This was a great place to stay. Rooms are a good size, and very clean with nice touches (L'Occitine products, thick bath towels, etc.). We traveled with older children and they enjoyed the Olympic size pool and the friendliness of the staff. The location of this hotel is fantastic; 30 minutes. to LAX, 20 minutes. to Santa Monica, 5 minutes. to Rodeo Drive. I would definitely stay here again, and highly recommend this hotel to those visiting Los Angeles.”

Jul 8, 2006 by Maureen from Mill Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and very helpful and friendly staff.
• I haven't anything to report.

“We had a great experience at this hotel. I would recommend requesting a room in the main tower as they are nicer than the rooms on the side wings. The staff was very helpful and friendly, and did not treat you any different than those paying full price. The rooms were spacious and very clean with some nice little touches (L'Occitane products). The location is fantastic; 5 minutes. from Rodeo Drive, 20 minutes. to Santa Monica, 30 minutes. to LAX. I highly recommend this hotel .”

Jul 6, 2006 by Stephanie from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, concierge was extremely helpful.
• Cell phone deactivated room key several times.

“Great location on Wilshire, close to restaurants, shops, and main roads in Los Angeles. Great and friendly staff. Rooms were amazing. Newly renovated with plasma screen TV's. Full bar and spa like shower/tub.”

Jul 6, 2006 by Charon from Mercer Island, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Cleanliness, amenities, location.
• Long wait time at lobby bar for coffee.

“Hotel staff were great--friendly and courteous -- particularly the gentlemen valeting my car. if I wished a cup of coffee, I didn't want to pay that much for one cup brought to the room so would have appreciated not so long a wait at the coffee bar in the lobby -- it was about half an hour at least.”

Jul 5, 2006 by Bill from San Diego, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[8]

• The new beds and decor are an improvement.
• NA

“NA”

0 of 1 people found this review helpful.

Jul 4, 2006 by Leslie from Thornhill, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The location was perfect. It is only a few short blocks away from the wealthiest shopping areas in North America.
• Our room was at the end of a long hall. It was far from the elevator. This was the only thing I could complain about.

“First class reception when driving up to the front door and a great lobby with numerous fresh flower arrangements throughout. We enjoyed the plasma TV and the well stocked bar in our room.”

Jun 26, 2006 by Larry from Rockville, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic responsive staff, lots of little extras.
• There was nothing I did not like.

“Terrific upscale hotel with lots of special touches.”

Jun 1, 2006 by Christi from Mission Viejo, CA
Overall Rating: 1
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location of hotel.
• Old. bad room, not 4 star hotel.

“We were given a room with no balcony area what so ever. It was the last room at the end of the hall and the outside sitting area was 3/4 closed in by a wall. Room location was horrible!!! Have pic to send if needed. Very old room and bathroom was old and outdated. Tried to change to a room with a balcony but was told we weren't allowed (the balcony rooms were standard rooms, just newer). I was very upset by the room and quality of a so called 4 star hotel. My room was barely a 2 star. You should have seen the wall blocking our room in. It was obvious we were given the WORST room! Like I said above, I have pic to show the terrible room. ”

Jun 1, 2006 by Bobby from Midlothian, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We only paid forty dollars more for an upgrade to a Cabana room by the pool.
• There was some construction. When this is done they will have a bar & restaurant pool side.

“I brought my wife & teenage sons and we stayed in a cabana room by the pool. Each room has a 42" plasma TV hanging on the wall and a 14" TV in the bathroom. We all loved it and agreed we definitely are going back.”

May 31, 2006 by Sen from Santee, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• The plasma screen television.
• They treat you a little different when they know you got your tickets discounted.

“The stay was excellent, but when I initially checked in the room they assigned me wasn't totally clean so they upgraded me to a very nice room, the service in that area of the hotel was a lot better for some reason (I think because the room rates). The staff was very helpful from the valet, doorman, house cleaning pool attendants. I surely give it four stars. ”

May 31, 2006 by Chris from Studio City, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• No bath. Shower only. Never seen that in a 4 start hotel.

“They have just undergone a massive remodel and have done an amazing job. The rooms are modern, luxurious yet intimate. Couple that with the location and price and you have a winning combination.”

May 31, 2006 by Judy from Napa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful renovated rooms; friendly, helpful staff.
• Self-parking is $22 a day and there are no other options.

“The hotel is in a prime location, close to downtown Beverly Hills and Century City. The public areas, including the pool area, are well-maintained and attractive. The hallways are decorated with black and white photos of movie stars from the '50's. The renovated rooms are sleek, modern and comfortable, with fine quality bedding and very comfortable beds, yet the exterior of the hotel maintains a '50's look which we found charming. The staff is exceptionally accommodating We love this hotel!”

May 29, 2006 by Adam from Highland Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Excellent beds and beautifully decorated rooms.
• Fountain view was a little outdated.

“The rooms were tastefully decorated with new large plasma TV's. The beds were extremely comfortable and the amenities were nice.”

May 8, 2006 by Randy from Raleigh, NC
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location, Plasma TV, Trader Vic's.
• Room Size, Exterior Appearance, Room Appearance (other than my bedding).

“Perhaps because it was the newly remodeled Beverly Hilton, I expected a 5 star experience. The room was very small, wall texture and paint were more worthy of an older campy beach motel, "brand new" furniture was broken and poor quality, bathrooms average at best (and toilet ran). The plasma TV was very nice and a great added touch. The bed was very comfortable. ”

1 of 1 people found this review helpful.

May 4, 2006 by Tony from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice plasma TV in room.
• Don't drink the sink water. I think I got sick.

“Very nice hotel which deserves its high rating. Staff is very friendly and accommodating. Rooms are stocked with nice plasma TV, plush featherbed, and comfy pillows. Would stay here again.”

Apr 22, 2006 by Rod from Minneapolis, MN
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• The recent remodel of the rooms is fantastic.
• The only available rooms were for 2 double beds, so not compatible for traveling couples.

“The hotel is lovely in a very good location. The staff falls short of expectations. ”

Apr 22, 2006 by Todd from Monroe, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location & beautiful.
• Not a hotel for young children. Not cheap to stay there!

“We had a late check in and they had everything set up for us. The parking is $22 a day but it's to be expected. This is an older hotel but very modern in the room and very well maintained. The hotel is great for couples or business people but really not for families. However, this place is in the middle of it all and the location can't be beat. There is a gas station a block away for things you might need.”

Apr 19, 2006 by Heyward from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and ambiance.
• Rooms were a long way from elevators and lobby; parking was expensive.

“This hotel was an unbelievable value. A restored 60's gem in the heart of Beverly Hills.”

Apr 18, 2006 by Vera from Madera, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very accommodating, room service was fast.
• Bathroom could of been nicer.

“Our stay at the Beverly Hills Hilton was great! We were treated as Royalty, the service was fast and friendly. It was one of the best experiences I have every had staying in a hotel. I really felt we got our money's worth. I would love to stay there again. ”

Apr 16, 2006 by William from Santa Barbara, CA
Overall Rating: 0
Staff:[7] • Location:[8]

• Good Room Design; TV in bathroom ; comfortable bed; Flat Screen TV
• No turndown service; single sink in bathroom

“Hotel Staff Excellent, Rooms recently remodeled with pleasant color scheme”

Apr 7, 2006 by Patrick from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Newly renovated, Great!
• Parking was expensive.

“The newly renovated hotel was great to stay at, we were very happy to be there. Went swimming and walked to Beverly hills shopping area.”

Apr 7, 2006 by Lydia from Dayton, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• We loved the flat screen TV's, the soft bath robes, the bathroom.
• There was nothing we did not like.

“My family was very impressed with Beverly Hilton. The room and the bathroom were very clean and nicely decorated. We loved the flat screen TV's. The staff was very friendly and helpful.”

Mar 28, 2006 by Michelle from Boulder, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Location.
• Expensive.

“How about free coffee in the lobby.”

Mar 22, 2006 by Timmy from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Stunningly gorgeous hotel. Everything was clean and new.
• Location was slightly remote, but not bad.

“Gorgeous luxurious hotel.”

Mar 9, 2006 by Trine from Waukesha, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were fantastic.
• On going construction made it a little loud at times.

“We stayed at the hotel for our CA honeymoon and had a great time. Friendly staff, great location, fabulous rooms, nice courtesy car service, beautiful pool. Great value.”

Mar 3, 2006 by Bridget from Perth, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• Small gym facilities, no laundry facilities.

“This hotel was a great location to base being a tourist out of. We were easily walking distance to Rodeo Drive and could access most things that we needed. We'd happily stay again.”