User Reviews for InterContinental Los Angeles Century City

Research User Reviews for InterContinental Los Angeles Century City (1-20 of 53)

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Nov 18, 2009 by Turky from Houston,TX
Overall Rating: 2

• Place of the hotel is nice.
• The room is not equivalent to the price
  I paid.

“Nice place but the room is not neat and no free car valet.”

Sep 10, 2009 by Jerry from Cody,WY
Overall Rating: 10

• Very friendly, helpful staff. Beautiful room and lobby.
• Valet parking was quite expensive, but comparable.

“Very clean and inviting hotel. Loved the space in the room and the quality of the bed. The bathroom was well designed, roomy and had separate bath tub and shower. The staff was very friendly and helpful.”

Aug 14, 2009 by David from Los Anglees,CA
Overall Rating: 9

• Rooms were quiet and bed was comfortable.
• Cleanliness of the carpet in the room.

“Good service and quick check in. Very quiet and valet parking is expensive.”

1 of 1 people found this review helpful.

Aug 10, 2009 by Lisa from Plymouth,MI
Overall Rating: 10

• Every staff member I spoke to was EXCEPTIONAL, from the valet to room service!
• LOVED everything!

“The hotel is beautiful. The facilities, dining room, hotel rooms, etc. are wonderful. I can not say enough about the staff. Every single person I spoke to was friendly, helpful, courteous and knowledgeable. They all went out of their way to be of service. I have stayed there three times now, from a single night to multiple nights and I will stay there every time I visit LA.”

1 of 1 people found this review helpful.

Jun 26, 2009 by Christy from Upland,CA
Overall Rating: 10

• The entire Hotel was gorgeous! The Room was luxurious! On a tight budget My family could enjoy an upscale Hotel on our minimal budget!
• Sadly we had to pay $35 for parking? That was a bit crazy.

“Overall this Hotel was awesome! We wish we could have stayed another night! We definately will want to stay there again. The parking fee was the only surprise, which was the first time
I have been charged this fee.”

Apr 26, 2009 by Carson from Chicago,IL
Overall Rating: 10

• This is one of the best hotels I've ever stayed at!
• I didn't like the $32/night valet charge.

“This hotel is amazing. My room was spacious and very clean. The bathroom had a separate bath tub and shower which is great. I loved the balcony that had a table and chairs on it. I also loved the flat screen LCD TV and windows that ran across half the room. This is one of the best hotels I've ever stayed in.”

1 of 1 people found this review helpful.

Apr 19, 2009 by Rosemary from Oak Aprk,IL
Overall Rating: 10

• Staff was helpful, concierge wonderful.
• Cost of parking.

“Great if you have business in the area.”

Apr 15, 2009 by Amit from Phoenix,AZ
Overall Rating: 1

• Nice hotel.
• The hotel held a party under my window.

“The hotel held a noisy party under my window. Wireless these days is an absolute necessity (like towels)..”

0 of 1 people found this review helpful.

Apr 9, 2009 by Nancy from Franklin,MA
Overall Rating: 10

• Staff is extremely proactive about looking to your comfort.
• Mini bar prices are outrageous.

“Clean. State of the art. Tasteful. Staff goes out of their way to be helpful.”

1 of 1 people found this review helpful.

Apr 1, 2009 by Pedro from Morgan Hill,CA
Overall Rating: 10

• Clean and staff was
  helpful and friendly.
• Needs a regular cafeteria geared toward families with children.

“Excellent overall experience. Parking was a little expensive.”

1 of 1 people found this review helpful.

Apr 1, 2009 by Angela from Henderson,NV
Overall Rating: 10

• Friendly staff, beautiful property.

“It was in a great location, couple blocks from Rodeo Drive. Hotel rooms were very nice and hotel staff very helpful and friendly. Valet and bell captains were awesome.”

Mar 31, 2009 by Paul from Chester,NH
Overall Rating: 9

• Great, and friendly staff.
• Pricey restaurant and parking.

“The hotel staff at every level made me feel at home.”

Mar 23, 2009 by John from Knoxville,TN
Overall Rating: 7

• Front desk service.
• Price of parking, and the constant expectation to tip. Takes away from the hotel experience.

“I have stayed here several times. Service is excellent, rooms are clean, well appointed, spacious, location is excellent. The only downside is the high price for parking and the relentless expectations for tips from people retrieving and parking your car - even though you are already paying a fortune for parking. Reduce the parking fees and you have a great experience.”

1 of 1 people found this review helpful.

Mar 22, 2009 by Dolly From Vegas from Columbus,KS
Overall Rating: 9

• The staff was great and very kind and thoughtful. The hotel had a good location and was beautiful.
• The room smelled of smoke it's non smoking but a previous guest had smoked with the patio door open leaving a smell and burn marks near the patio door.

“I loved the hotel. It was beautiful with excellent staff. They were very pleasant and helpful. The accommodations were great. Parking was a bit expensive but you have to pay to park everywhere and was comparable for the area. Just something to consider. You have to pay for parking everywhere you go in this area. Including the hospital. I was there for a heart procedure and It was nice to come back to such great service at the hotel.”

Mar 12, 2009 by Tricia from Redlands,CA
Overall Rating: 6

• The hotel was fairly clean.
• The beds are not comfortable and the pillows are even worse. This was the biggest downfall of the experience.

“The hotel would be four star worthy if they replaced their beds and pillows.”

0 of 1 people found this review helpful.

Mar 11, 2009 by Bill from Redmond,WA
Overall Rating: 8

• Very nice room overlooking Fox Studio's soundstages.
• Location was Century City, quite a ways away from Beverly Hills (the listed neighborhood).

“Hotel is great for business travelers - luxurious, well appointed, nice gym. A bit off the beaten track for leisure travelers - I ended up walking a lot, which is fine but somewhat unexpected (they do have a free shuttle though). Would have liked free Internet, but no dice. Restaurant in lobby was not at all recommended on Yelp, but plenty of good choices in nearby Westfield Century City mall.”

1 of 1 people found this review helpful.

Feb 25, 2009 by Heather from Los Angeles,CA
Overall Rating: 3

• Convenient location.
• Rude staff.

“Upon arriving at the hotel I was very excited it was beautiful from the outside and although they only offered valet parking, which I'm not always excited about, but the service staff were incredibly polite. Unfortunately though once my husband and I reached the concierge he was extremely rude. There was soap scum in the shower, mold on the bath tub mirror and the patio cushions were horrifying. I will say though that the hotel is in a great location, and the room is spacious and with some good old elbow grease would be beautiful, but my over all experience at this hotel was horrible and I would not recommend it.”

1 of 1 people found this review helpful.

Feb 19, 2009 by Stefanie from San Diego,CA
Overall Rating: 9

• Loved the fitness center, spa, steam room and the sundecks.
• Paying $32 for parking.

“Great Sundeck & awesome view, Spacious Bathroom, Bedroom, Comfy Bed. Super friendly staff. Fantastic Fitness Center with TV's built into consoles, great pool, hot tub and spa!”

Feb 17, 2009 by Angie from Beverky Hills,CA
Overall Rating: 10

• Room was very clean, great room service, free gym for hotel guests.

“Great hotel!”

Dec 30, 2008 by Susan from Carefree,AZ
Overall Rating: 9

• Bedding, separate shower, fitness center, and customer service.
• Dirty bathtub, heater blew cold air - difficult to control temperature.

“A wonderful hotel - very accommodating staff, beautiful facilities. We'll definitely stay again!”

Dec 4, 2008 by Roberto from San Diego,CA
Overall Rating: 9

• The location and the cleaniness were great!
• I did not like the parking fee ($35). It was a bit much to pay for one day, especially with no in and out privileges.

“I enjoyed the overall service and my stay at the hotel. However, I did not like the $35 Valet Fee. Additionally, when I stay at a nice hotel (4 Star or higher), I expect the concierge to be a little bit more helpful when it comes to looking for places to go.”

Dec 1, 2008 by Claudia from Phoenix,AZ
Overall Rating: 10

• Beautiful hotel and they even gave a suite with an amazing view of the city.
• We got charged $32/night for parking. For those of us on a budget, that really set you back.

“The only downside was the parking charge--that really changes the costof the hotel. Otherwise, everything was wonderful. Great value!”

Nov 30, 2008 by Michel from Palo Alto,CA
Overall Rating: 10

• Service.
• Breakfast.

“Excellent hotel. Nice room. Outstanding service. Valet is $32, but it is very fast and convenient, worth it for me. Breakfast in the room was expensive and just average.”

Nov 27, 2008 by Tanner from Winnipeg,Canada
Overall Rating: 8

• It was very nice and clean.
• The location was not at all convenient to what my plans were, I did not realize the distance in advance.

“It was very nice and clean. The staff was all very nice.”

Sep 24, 2008 by ROBERT
Overall Rating: 1

• Well there was not much I like about this hotel. This hotel was very much under-delivered to my expectations of the Intercontinental Hotel chain.
• This hotel is way too out of the way, and the amenities were average at best.

“This Intercontinental Hotel was very disappointing. From the very first day there were problems. We had to call the front desk to have a blow dryer brought up to the room, as no blow dryer was there to begin with. Then found out the shower drain was backing up and soon enough had water above my ankles, so once again had to call front desk to have this problem fixed, which they did. One of the mornings there was no hot water; we waited and waited to see if the hot water would turn on, but no. When I asked the staff where the hot water was, nobody knew. The final complaint which drives the nail into the coffin for this hotel is how we discovered our hotel room door left ajar opened when we returned to our room. Apparently left ajar by the housekeeping department. We sure were glad our laptop, camera, etc were still in the room. Management did nothing to compensate for our troubles. Would have been nice if they adjusted the $32.00 per night parking fee to make up for all the problems we encountered at this hotel. I will never stay at this hotel again. Not worth the money in any way.”

0 of 1 people found this review helpful.

Sep 17, 2008 by Mike
Overall Rating: 9

• Staff was very friendly and helpful.
• It took over three hours to get into our room.

“Good location, friendly and efficient staff that were eager to help, nice lounge.”

1 of 1 people found this review helpful.

Sep 6, 2008 by Barbara from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Large clean room with a balcony.
• I don't like to pay for parking if I'm staying at the hotel.

“We enjoyed our stay mainly because of the balcony. The room was big, comfortable and very clean. Everyone that works there was friendly and always helpful.”

Sep 5, 2008 by Shay from North Vancouver, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The atmosphere and the vibe.
• Only that it was far from Hollywood.

“It was an amazing hotel. The staff was great, anything you need, they make it happen! We stayed at their standard room but it was still great and the bathrooms are fantastic.”

Aug 20, 2008 by Elliot from Westfield, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great service, great location, very friendly help.
• Food and beverage.

“Great service, comfortable but food and beverage service is way overpriced.”

Aug 18, 2008 by Michael from Westfield, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was great.
• Food and Beverage was priced extremely high.

“Great service, clean, comfortable and nice size rooms. I would still recommend to my associates.”

Aug 18, 2008 by Gilda from Marblehead, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The hotel was lovely and the staff was incredibly helpful.
• The dinner selections were not broad and the dining staff was not attentive. Dinner took much too long.

“This is an absolutely lovely hotel. It was a surprise to us that everything was so nice, the rooms were large, the services was great, and the amenities were considerable. We had a great experience and will go back again.”

Aug 12, 2008 by Vicki from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location is great, it is clean and friendly and a beautiful building.
• There was a bit of smoke smell when entering the room all though hotel is non smoking.

“Would recommend this hotel.”

Aug 5, 2008 by Amish from Des Plaines, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This place is amazing! Service is second to none!
• Everything is very pricey. Shuttle service can be unreliable.

“This hotel is excellent and the service is 2nd to none. After check in a member of the concierge staff came to our room, explained all of the amenities to us and then even offered to bring us ice! The hotel is in a great location and the concierge staff is very able and willing to direct you to where you want to go. Make sure to bring some extra snacks to munch on because the mini bar prices are very expensive! Although the food quality is great (we had breakfast), the prices are very expensive. The only minor issue we had was use of their shuttle service. We were told it is normally a 5 minute wait to get a ride on their shuttle. We waited 30 minutes and the shuttle never arrived so we drove. Again, that was very minor and did not hurt my ranking of this hotel.”

Aug 1, 2008 by Faye from Richmond, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is very posh and beautiful. Outstanding treatment by staff.
• Beds were not as comfortable as other hotels I have stayed in.

“The hotel is in a beautiful area and the grounds are gorgeous.”

Jul 30, 2008 by Sissy from Dartmouth, NS CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The hotel had a chauffeur and excellent concierge service which makes it stand a part from other hotels.
• Nothing.

“Had a really great experience at the hotel. The staff was friendly, concierge service was excellent and the rooms and bathroom were very clean and spacious with a balcony.”

Jul 24, 2008 by Jeroen from Nl-Amsterdam, NH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Big room with a large balcony/terrace.
• Not much to do within walking distance.

“This is a very comfortable, deluxe hotel located not far from Beverly Hills and Hollywood shopping and business. My room was very spacious and well laid out, as well as having a large terrace in addition to a small balcony, with a great view and in total 4 chairs/loungers to use outside. The bathroom was large also and featured a separate bath and shower. LA is car country and that sure counts for this hotel. Not much to do within walking distance, and I did not see a trace of public transport. There is a fitness and pool where you can lounge as well as order snacks (weekends only I believe). The outdoor pool itself was nothing special, a bit small even, I would have expected something more 'spectacular' of an LA hotel in this class. Staff is friendly, attentive and professional.”

1 of 1 people found this review helpful.

Jul 23, 2008 by Heidi from Seattle, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[6]

• Rooms were spacious and beds were comfortable.
• Location. This location was more for the business traveler. Little far from Amenities.

“Overall great value and were very pleased with the hotel.”

1 of 1 people found this review helpful.

Jul 19, 2008 by Jennifer from Kirkland, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• Great service.
• Not in a great walking area.

“Our room was very spacious and comfortable. We had two very young children. They loved the cribs and little kid's chairs at the pool. The service was excellent, concierge was very helpful. We had an excellent experience overall.”

Jul 17, 2008 by Arthur from Bluffton, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very fast valet service.
• Did not like that they charged for internet.

“Very nice hotel overlooking Fox Studios. Quiet rooms, everything was just fine.”

Jul 17, 2008 by Bob from Bonita Springs, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Room and view was very nice.
• Parking and mini bar prices way too high, $5.00 for a Snickers bar.

“The hotel was elegant and high end. The staff was well trained and courteous. It met all my expectations for a 4 star hotel. All in all it was a good travel experience.”

Jul 16, 2008 by Anna from Commerce, MI
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[7]

• Presentation.
• Staff and the way they took care of the problem.

“At 6 am some major plumbing issue woke us up, we informed the front desk right away, the issue was making horrible noise and stayed for about two hours. We did not get any apology from the hotel staff or any compensation.”

Jul 8, 2008 by Cathy from Mckinney, TX
Overall Rating: 10
Staff:[10] • Location:[10]

• Staff was very friendly.
• $30.00 a day parking.

“Would stay again. Very clean and modern.”

Jun 15, 2008 by Arnold from The Woodlands, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Everything worked great staff and good facilities.
• By now I expect free email which is even available at hotels like the Hampton and Comfort inns anywhere along the roads.

“Apart from the email thing, a great place to be. Excellent service.”

Jun 4, 2008 by David from England, UT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very good sized room.
• Restaurant expensive and service slow. Food good, though.

“Very nice hotel, located close to Fox Studios. Rooms quite modern, with exterior balcony. Friendly staff and a very pleasant stay.”

May 28, 2008 by Jaime from Madison, WI
Overall Rating: 9
Staff:[10] • Location:[9]

• Valet parking prompt, concierge helpful.
• Parking charges.

“The hotel room was beautiful. We had a good view of LA. Mini-bar stocked but way too expensive. The bed was decent, pillows were wonderful. The valet parking extremely prompt, but $30/nite. Great location right off of Santa Monica Blvd. Not walking distance to Rodeo or Hollywood. Hotel supplied great maps, and also shuttle service to Rodeo Dr.”

May 27, 2008 by Michelle from Mission Viejo, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Free upgrade to balcony suite.
• No quick dining options.

“The corner balcony suite was superb with a large panoramic patio. Views were stunning. Very unexpected surprise to be upgraded to this suite.”

May 19, 2008 by Steven from Pleasantville, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient location and nice gym.
• Overpriced restaurant.

“Certainly above average but not Ritz quality. Staff was eager to assist and concierge scored tickets to watch a TV show taping at the last minute. Elegant dining room with very good food, however the prices were severely inflated.”

May 16, 2008 by Joy from Winnetka, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Lovely bathroom, comfortable beds, nice staff, excellent workout room & spa.
• Room not cleaned well, minibar ridiculously expensive, no where to get a snack.

“Comfortable beds, lovely bathroom, nice staff, excellent workout room & spa, hotel room not cleaned too well on weekends, minibar ridiculously expensive, and no place to get a snack.”

May 16, 2008 by Dave from Bonita Springs, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The service of waiters, bar servers, etc.
• Breakfast and dinner were just average but not the price.

“Pleasant, friendly hotel with very nice service. The meals were not very thoughtful or particularly good (my rack of lamb was sort of tough). The Mother's Day brunch was $68 for my mostly vegetarian family and $34 for our grandchild's pancake. The limo service was an excellent idea and we used it twice. Maid service never seemed to arrive until about 2 p.m. when I can back to the room for a nap you need some system to not interrupt nappers.”

May 15, 2008 by Carol from San Francisco, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great balcony, pool & Jacuzzi.
• Charged me for water and would only give me one creamer/day for coffee!

“Hotel was very nice & room with balcony was wonderful. 30/day parking is over priced plus they charged me 5.50 small water that was next to coffee maker and would only give me one creamer/day for coffee! Kind of embarrassingly cheap for a four star hotel.”