User Reviews for The Century Plaza Hotel and Spa

Research User Reviews for The Century Plaza Hotel and Spa (1-20 of 891)

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Feb 2, 2010 by Kate from Piedmont,CA
Overall Rating: 8

• Well located, luxurious, friendly staff, walking distance to a mall if you want to see a movie or want to shop.
• You have to pay for everything aside from the room - the health club is $20 per visit, the parking is $35 a day.

“Great hotel for business - a bit pricey for extras and you only get the room, I think they should have a health club on site to get so many stars-- and not one you have to pay extra to visit!”

Jan 19, 2010 by Jeff from Los Angeles,CA
Overall Rating: 8

• Location and pool area and grounds.
• The beds were not as nice as I would have expected.

“Very beautiful grounds (particularly around the pool), and amazingly convenient location. Staff was attentive and responsive.”

Jan 17, 2010 by Susan from Norway,ME
Overall Rating: 10

• My room was spotless.
• Parking was expensive, but it is to be expected in Los Angeles.

“Excellent hotel with very comfortable and clean rooms. Bed was one of the most comfortable I've ever slept in.”

Jan 7, 2010 by OM from Henderson,NV
Overall Rating: 8

• Despite having booked through Priceline, the front desk recognized my previous stays and treated me as a VIP.
• Some of the standard rooms can feel cramped and dark. Try to get a room with more windows - ideally a corner.

“Exceptional service from all departments I had contact with. Despite rooms being a little dated, the professional friendliness of the staff and the location are great. If I had the choice; however, I would probably prefer the Hyatt nearby as it is more updated in terms of ambiance, and has an amazing gym connected (fee applies however).”

Dec 17, 2009 by Jeff from Temecula,CA
Overall Rating: 9

• The rooms are upscale and well appointed.
• No in room movies.

“Century Plaza has always been an L.A. mainstay, but the recent upgrades have made this hotel a truly outstanding place to stay.”

Dec 6, 2009 by Edward from Houston,TX
Overall Rating: 10

• Great location and
  very updated.
• $35 parking fee was outrageous.

“Great location, very nice rooms, easy access, and very friendly staff.”

Oct 22, 2009 by Dawn from Pleasnton,CA
Overall Rating: 10

• LA is such a pretentious city it was refreshing to encounter a down to earth staff.
• Small bathroom

“Feels luxurious, but is unpretentious. Staff is extremely friendly and helpful. Spacious rooms, but smallish bathroom.”

Oct 22, 2009 by Kristi from Tucson,AZ
Overall Rating: 10

• The balcony over looking the fountain out front.
• The $33.00 per day parking fee.

“One of the nicest hotels I've ever stayed at.”

Oct 18, 2009 by Candy from Del Mar,CA
Overall Rating: 8

• Close to Cedar Sinai Hospital.
• Parking fees and gym fees.

“Third time I've stayed here in 6 months, because it is only 3 miles from Cedar Sinai hospital. Love this hotel and it's location to both the hospital and the mall, across the street.”

Oct 14, 2009 by Mark from Carlsbad,CA
Overall Rating: 8

• Very courteous and attentive staff
• Room was nice, but fairly ordinary and a bit small.

“Just what we needed - a nice place near Beverly Hills and Hollywood. The staff is excellent. From the moment we arrived, they were friendly, helpful, and courteous from the driveway to the registration desk and throughout. No exceptions. The hotel was very nice, and the room, while nice enough, wasn't very spacious. The bed, however, was very comfortable. A good value all in all.”

Sep 16, 2009 by Rachel from Laguna Beach,CA
Overall Rating: 10

• The staff made us feel so special and so welcome.

“From the minute we walked up to the desk, they could not do enough for us. They treated us like we were royalty. It was our anniversary and they sent up complementary champagne and chocolate strawberries. They were extremely polite and helpful. The beds were so comfortable and the rooms were clean. The staff made it for us though.”

Sep 16, 2009 by Bal from Middlesex,CA
Overall Rating: 8

• Staff made us feel welcome with a baby.
• Location is not the nearest to the attractions.

“The hotel was very good with excellent facilities and helpful staff. Extras were all very pricey but the service more than compensates for that. We went with a baby and they did their best to accommodate us by providing a fridge and a microwave on request.”

Sep 14, 2009 by Jorge from San Diego,CA
Overall Rating: 9

• The view from the 17th floor, especially during the filming across the street of the "Green Hornet".
• I was looking to stay closer to West Hollywood, but was placed here at Century City.

“Overall, I was very please with my placement at the Hyatt at Century city.”

Sep 11, 2009 by Scott from Oxnard,CA
Overall Rating: 9

• Very friendly staff in valet, restaurant, front desk.

“Beautiful accommodations and nice restaurant for breakfast. Very appealing front lobby and bar. Although I did not use the pool, the private cabanas are an attraction.”

Sep 10, 2009 by Edison from San Francisco,CA
Overall Rating: 10

• 1st class hotel with friendly staff.
• Air conditioner doesn't work well. Very humid.

“Air conditioner didn't work well. But the weather was so nice that we left the balcony door open. Facility is nice!”

Sep 4, 2009 by Reanna from New York,NY
Overall Rating: 7

• room, lobby,
• valet parking, housekeeping

“I stayed, I think, 4 nights in the hotel. One day around 4pm I left my room. I bumped into the maid on the hallway and asked her to clean up my room. She said: sure. Then on the way to the exit I stopped by the front desk and asked them to make sure houskeeping not forget to clean my room. Almost 2 hours later when returned my room was just like as I left it. Called housekeeping, they promised to send somebody immediately. 15 mins later I called them again. They said the maid was on the way. Another 15 mins went by when I decided to do downstairs and talk to the manager on duty. She was apologetic and helped to fix the problem which mustn't ever have occured, but it left bitter taste in my mouth. A prestigeous hotel like this can't afford happenings like mine!Valet parking fee's outrageous.”

Sep 1, 2009 by Candy from Del Mar,CA
Overall Rating: 9

• Location.
• Parking fees and gym fees.

“Awesome Hotel, opposite a Westfield Mall that has a food court you won't believe, which includes Lawry's!”

Aug 31, 2009 by Mark from New York,NY
Overall Rating: 9

• Good, fast service
• You have to pay for the gym

“Great bar scene, breakfast food was amazing. Room service was prompt. Pool looked nice and was not overly crowded. Downside was you have to pay $20 to use Equinox gym. But the gym is AMAZING, locker rooms are out of this world!”

Aug 30, 2009 by Ken from Palm Beach,FL
Overall Rating: 8

• Beautiful hotel after 63 years.

“Wonderful place to stay.”

Aug 24, 2009 by Kimberley from Seattle,WA
Overall Rating: 10

• It was beautifully appointed and I felt very welcome and relaxed in botht the public and private spaces.
• Not enough light in the bathroom

“The Hyatt Regency Century Park is delightfully luxurious yet personally welcoming at the same time. This mix is particularly alluring as a business traveler, yet the wading pools near the swimming pool made me wish my 2 year old was with me as well. This for me makes it the best of both worlds.”

Aug 20, 2009 by Scott from Bridgewater,NJ
Overall Rating: 2

• Dirty glasses in room, moved rooms due to noise, poor quality lamb and rib eye, chipped Martini glass rim.

“We were very disappointed in the quality of the services. On Saturday checked into a very nice room and both glasses were filthy dirty. After complaining twice regarding the pounding in the rooms upstairs we had to move rooms security never spoke to the upstairs occupants. Went to their top end restaurant, which was empty. Had to send back my Martini due to the rim of the glass being chipped and the waiter never apologized for it. My son and I ordered the Lamb Shank and Rib eye steak poor quality with too much of the steak being inedible which was not good almost felt they were getting rid of their poor quality meat on Saturday night. I was shocked that this well known hotel was poor at almost every turn.”

Aug 19, 2009 by debbie from West Orange,NJ
Overall Rating: 10

• friendliness of the staff and the fact that it is walking distance from mall
• lack of ability to make coffee in the room

“Beautiful, well-located, friendly; excellent amenities;”

Aug 18, 2009 by Jesse from Bakersfield,CA
Overall Rating: 9

• Location to venue.
• Parking fee.

“Excellent hotel for a nights stay. Clean and very modern feel.”

Aug 18, 2009 by Brett from Bakersfield,CA
Overall Rating: 10

• Clean, comfortable, quiet room.
• Nothing.

“Bed was very comfortable, room and hotel met all my expectations.”

Aug 18, 2009 by Mary from Roseville,CA
Overall Rating: 10

• Hotel was luxurious and relaxing, loved the balcony and location.

“Great hotel with a beautiful,spacious room. Convenient location and easy access to all of LA.”

Aug 13, 2009 by Jon from Phoenix,AZ
Overall Rating: 6

• The view from the room.
• No business center opened Sunday!

“Charging someone $5.00 to use a computer for a minute to print something up, and another $1.00 for the printing is ridiculous. Literally needed a computer for less than 2 minutes to print a confirmation and it cost me $6.00. Second, the business center wasn't even opened on Sundays. I can stay at a Holiday Inn with a free business center and it's open 24 hours a day! I hope to never stay at a Hyatt again!”

Aug 10, 2009 by Jill from Escondido,CA
Overall Rating: 10

• We enjoyed the location, and all the hotel has to offer.
• They charged $33.00 for valet parking and didn't tell us we could park our own car in the garage and in fact placed a car in the way.

“The Hyatt was a great place to stay. The pool was awesome and everything was convenient for us while acting in LA.”

Aug 5, 2009 by Thomas Murray Jr from San Francisco,CA
Overall Rating: 8

• Good atmosphere, lively, and very helpful staff. Rooms seems to be in pretty good shape.
• Rooms were VERY musty smelling, stale. No turn-down service.

“Hotel was good. Nice location, easy to go for a morning run. There was no turn-down service, which I was very surprised. Valet parking was $33 per night, which is very costly.”

Aug 3, 2009 by Shirley from Walnut Creek,CA
Overall Rating: 9

• Good location, good service, nice room.
• Expensive valet parking, no room in refrig for own items, charged for any item moved in refrig even if not removed for use.

“Hotel staff was very friendly and helpful. Room was clean and very attractive. Location was very central, however only valet parking was available. Valet parking was very expensive.”

Jul 27, 2009 by David from Toronto,Canada
Overall Rating: 10

• Location, cleanliness and comfort.
• Parking.

“The staff was friendly, the room was spacious and gorgeous, the bed was comfortable and the bathroom was spotless.”

Jul 17, 2009 by David from Phoenix,AZ
Overall Rating: 8

• The location, the helpful staff, great public and private spaces.
• AIr conditioning was not working in room-hotel maintenance.

“From check-in on, we had a great experience with the staff at this hotel. Debbie was lovely- helpful, professional, and accommodating. Unfortunately the air in our room was not working and at 1am, the front desk was able to move us into a room to sleep with air. The hotel boasted great amenities, a had a good restaurant and bar. The grounds were very nice. It would be nice if the fitness center was complimentary to guests. Equinox charges $20 a day. That's a lot for an hour on a treadmill. I would stay there again, and certainly use Priceline.com.”

Jul 11, 2009 by Rayne from Kaysville,UT
Overall Rating: 10

• I like the clean room. The bed was very comfortable. The hotel was located next to a great mall.

“An upscale hotel with a very comfortable bed and pillows. It has wireless internet for a fee. It is located near a great mall and in a very good area. I like to stay here for business and personal travel. They provide all of the normal amenities including a travel sized tooth paste. I will definitely stay here again.”

Jul 11, 2009 by Leslie from San Diego,CA
Overall Rating: 10

• Received excellent help from staff when needed.
• Parking needs improvement.

“Excellent location for tourist attractions and wonderfully attentive and helpful staff. Do not hesitate to use this hotel!”

Jun 30, 2009 by Kris from Flower Mound,TX
Overall Rating: 6

• Could not control noise late at night.

“This hotel is beautiful with a staff that treats you like a 5 star hotel. The pool and outside dining area is very nice and serene.”

Jun 18, 2009 by Willy from New York,NY
Overall Rating: 9

• All staff was extremely efficient from front desk to valet parking. The room/bathroom was well appointed, extremely clean. Bed was great.
• Wanted fridge and got minibar with sensors that charged us for things we did not use because we put personal items inside.

“The hotel seemed newly renovated, everything ran like clockwork. All staff was courteous, and extremely helpful-front desk offered to call for car, 2nd robe appeared quickly after call. The bathroom was gorgeous, there was a nice view out the balcony, its was just a great hotel that I would happily stay again.”

Jun 18, 2009 by Karen from Thousand Oaks,CA
Overall Rating: 10

• Clean and the hair dryer was awesome.

“This is a great location! Clean. The room service was prompt and the coffee was great.”

Jun 10, 2009 by Les from Palm Springs,CA
Overall Rating: 9

• Very friendly staff - great check-in, valet parking and housekeeping staff were excellent.
• May not have been the fault of the hotel, but there was no hot water for 14 hours.

“Nice rooms, very comfortable hotel. Great hotel staff, everyone was very friendly and professional. the lobby bar was a little dated and needs to be re-done. X Bar in the hotel was a hot spot for the area and very popular with locals. Only one restaurant in the hotel. Excellent breakfast buffet for $27.00 per person. Valet parking is $33.00 per night. Evening turn-down service available only upon request. The hotel has a slight curve to the structure, so the city view rooms (east side) facing the front of the hotel are somewhat smaller than the ocean (west view) rooms.”

Jun 1, 2009 by David from San Francisco,CA
Overall Rating: 8

• The bed and bath were quite nice.
• $33 daily parking fee was outrageous.

“Pleasant and well kept hotel in a good location. The front desk staff were lacking in friendliness and helpfulness when checking in.”

Jun 1, 2009 by Ken from San Diego,CA
Overall Rating: 9

• Spacious, open and easy access to amenities.
• Valet parking charges were too high.

“Very good value and quality.”

May 27, 2009 by Edward from Scottsdale,AZ
Overall Rating: 7

• Hotel had a great bar/patio.
• Bathroom is really small and it was damp.

“We stayed at the Hyatt Regency Century City over Memorial Weekend 5/22-24 and it was the same weekend as a Latino Television Sales Conference. We were placed on a floor that had tons of rooms being used as conference rooms so it was quite busy in the halls. The room is nice, great lanai. Not much of a view but it was fine. Bathroom is very small!”

May 18, 2009 by Lynne from Chevy Chase,MD
Overall Rating: 10

• The room was quiet and comfortable. Starbucks is open inside the lobby for service early in the AM.
• Parking is expensive.

“This is a luxury hotel with excellent customer service. Westfield Mall at Century City is just a few minutes away.”

May 14, 2009 by Jon from Studio City,CA
Overall Rating: 7

• Walking to/from the self parking is awkward.

“Somewhat lacking in charm but overall a nice place to stay. West-facing balconies get odors from exhaust fans from kitchens below, but I have very sensitive nose, so that might not bother most people. Also, there was a fair amount of banging and crashing from the loading docks during the early morning hours too (we had our sliding door open to get some fresh air).”

May 11, 2009 by Michael from New York,NY
Overall Rating: 9

• Great staff, convenient location.
• I had to pay for wifi in the room.

“Great room, great staff, would stay here again. Awesome location for my work travels.”

Apr 25, 2009 by Steve from Grass Valley,CA
Overall Rating: 9

• The location is perfect if you have business in Century City.
• Lots of road noise from Ave of the Stars.

“I love this hotel, but if you stay here make sure you request a room overlooking the pool. The lower level rooms in the middle of the floor overlooking the road are very noisy.”

Apr 21, 2009 by Julie from Reno,NV
Overall Rating: 10

• The rooms were clean, well furnished and very comfortable.
• The hallway on our floor smelled of cigarette smoke.

“The staff was friendly, helpful and quick to please. The pool, indoor bar area and the outside X bar were above expectations.”

Apr 14, 2009 by Chad from Saratoga,CA
Overall Rating: 10

• My kids' room is next to us and can be accessed by a side door.

“Nice, upscale, and a wonder stay there.”

Apr 9, 2009 by Linda from Carlsbad,CA
Overall Rating: 9

• Very accommodating; everything you need is there.
• I was missing a glass in my room.

“Lovely stay; hope to do it again.”

Mar 18, 2009 by April from Denver,CO
Overall Rating: 7

• The bed was extremely comfortable and the sheets were really nice and crisp.
• Having to pay to use the fitness center is a reason not to stay again.

“The staff was very friendly, rooms clean, bed comfortable. Outdoor seating area was very nice. We were very dissatisfied, however, that the fitness center was not open to guests for free, and there was nowhere to get breakfast outside of the hotel, so we were forced to either get Starbucks or pay 14 dollars for a side of eggs at the hotel restaurant.”

Mar 17, 2009 by James from London,CA
Overall Rating: 8

• Good location and excellent rooms.
• Self parking is too expensive. Valets were pushy.

“Excellent location, good bars and a grand entrance hall make this a great place for business and pleasure.”

Mar 15, 2009 by Luisa from Long Beach,CA
Overall Rating: 10

• The parking was too expensive.

“Beautiful hotel, centrally located, but parking was inconvenient and expensive. The valet was $33 and the self parking was $24 with no in and out so you are forced to valet if you want to leave the hotel.”