User Reviews for The Century Plaza Hotel and Spa

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Sep 30, 2008 by Michael
Overall Rating: 10

• The rooms and public areas were amazing.
• Having to pay for parking and $20 to use the gym makes it more expensive.

“The Hyatt Century Plaza is truly a cut above other hotels. Many hotels have nice lobby areas, but this hotel extends that into the guestrooms. The rooms are nicely furnished in what is similar to a New York Loft. Very urban. There is a plasma/LCD TV in the room as well. The lighting is good. The grounds of the hotel are very impressive as well. Everything well manicured. The pool is impressive as is the gym and spa. Lemon infused chilled water for guests, need I say more. The only complaint that I would have is that as a guest you have to pay for parking (I believe it was over $30 bucks). Also, while the gym is superb, you shouldn't have to shell out $20 bucks to use it as a guest of the hotel. Maybe they should have a $5 bucks for 45 minutes for those of us that just want to use the elliptical and not all the other fancy services.”

Sep 24, 2008 by Jason
Overall Rating: 8

• Great staff, nice rooms.
• Web access, pool, no coffee in room.

“Excellent hotel, great staff, wonderful rooms. I missed the coffee machines in the room the greatest.”

Sep 24, 2008 by Ilbia
Overall Rating: 9

• The artwork was original, and unexpected.
• Asked for a toothbrush, it took the front desk an hour to bring it to me.

“I've stayed at several Hyatts around the country, but this one was unique!”

Sep 23, 2008 by David
Overall Rating: 8

• Great location.

“Great hotel for the LA business traveler who wants comfort, service and location.”

Sep 18, 2008 by Todd
Overall Rating: 10

• Starbucks.
• Parking charge.

“The staff was very friendly. The hotel is located in a great area of town. Everything is quickly available for our pleasure.”

Sep 17, 2008 by Chris
Overall Rating: 8

• Clean and modern.
• Took 1 hour to get glassware in room then the attendant practically asked for a tip.

“Great accommodations for the price. Centrally located. Friendly staff.”

Sep 13, 2008 by Barbara from Marshfield, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel, clean, service was fabulous!
• Would of liked the use of a gym without a $20.00 fee.

“Loved the hotel. The service at the Hyatt was the best service I have ever received. The hotel was exceptionally clean. Great Experience!”

Sep 12, 2008 by Jack from Woodside, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Modern, updated and very clean rooms. Spacious bathrooms.
• Pricy hotel parking ($31 dollars a day).

“Overall, my stay at the Hyatt Century City hotel was excellent. The exterior is a little deceiving as it appears somewhat plain. But the interior is impressive. The rooms are spacious and stylish, furnished with sleek modern furniture. Every room has a large balcony. The pool area was fantastic! It's definitely a place to relax and take in everything. The only downside is the parking. At $31 a day for the hotel valet, it hurts the wallet. There really isn't much of an option either as there is literally no street parking in the immediate vicinity. If you are willing to walk a few blocks to Santa Monica, you can park at some meter locations. Otherwise, you might want to try nearby mall parking lots.”

Sep 11, 2008 by Jennifer from Phoenix, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The wonderful staff! Comfortable, clean room, great location.
• Internet service at the business center should have been free.

“I loved this hotel, and would return to it in a Heartbeat.”

Sep 11, 2008 by Michael from Pompano Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly service, great location.
• Parking fees are to high at $31 per day.

“Glamorous hotel after the remake. Great location in Los Angeles, close everything worth visiting- Beverly Hills, Hollywood, West Hollywood, Sunset Blvd, Santa Monica Blvd. The hotel is also close to the beaches as well as the Page and Getty Museums. The best thing though is the friendly staff- your sure to feel like a million bucks even if you don't happen to have it the bank.”

Sep 10, 2008 by Susan from San Francisco, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great bed linens; great flat screen TV; great water pressure in shower.
• Bathroom was dark (needed light over tub); wanted pool for lap swimming.

“Although I stayed here for a quality, safe hotel near Beverly Hills for a wedding reception, I think this hotel would be best for a business traveler. It was very quiet and had all the amenities I would need if I were in LA for business. It definitely merits a 4 star rating, but I would recommend more lighting in the bathroom. Also, the valet parking and coffee in the lobby (there was no make your own coffee service in room) was exceedingly expensive. Last, I did not use the fitness center, but as a swimmer, was disappointed that the pool was not appropriate for lap swimming. Staff was very professional and certainly up to Hyatt 4 star standards. Highly recommended.”

Sep 10, 2008 by Shawn from Vancouver, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great, beautiful hotel. Fairly central. Not too far from anything in LA.
• The parking was over priced.

“The Hyatt is a great hotel. I would recommend it to anyone. You do need a car unless you are doing business around the area. Everyone at the hotel is very friendly and knowledgeable. The only problem was the parking expense $30 for valet, $20 for self park with no in/out.”

Sep 10, 2008 by Mark from Santa Ana, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Everything went perfect. No issues at all.
• Cost of parking.

“This hotel is centrally located in Los Angeles. Many restaurants, clubs and shops are available within a short car drive. Well staffed and fun.”

Sep 10, 2008 by Peggy from Redwood City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location. Love the infinity pool and spa.
• Parking fees. $31 is a tad steep for one night.

“Beautiful hotel in the heart of LA (near Beverly Hills). Spacious rooms, clean, modern decor. Bathrooms are huge--and great for more than one person to use at a time. Love the pool and the pool area. Love the spa. parking is expensive. And we used Valet, because using self park is kind of difficult to get to.”

Sep 10, 2008 by Margaret from Calgary, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room was beautifully decorated with a nice balcony. We loved the pool area which also had wading pools for kids. The lobby and bar were impressive.
• We found the parking was expensive.

“The hotel looks newly renovated with beautiful rooms, impressive lobby and bar area. We liked the outside patio for both bars. We also wished we had more time to spend by the pool as it was very nice. The hotel is located close to the shopping mall in the business area so it is very convenient to have a quick bite in the food court if pressed for time or at some nice restaurants that are close by. There is also a nice supermarket in that mall in addition to other great stores. It is also fairly close to other Beverly Hills/Hollywood attractions (10-15 minutes driving). Parking at the hotel is fairly pricy ($31 for valet with in and out privileges or $20 self park without in and out privileges- we also noticed that there is also parking available at the MGM tower next door for $15- I guess no in and out privileges). It was our anniversary weekend and the hotel sent a complementary bottle of champagne and strawberries which was a very nice touch. We would definitely stay at this hotel again.”

Sep 9, 2008 by Fabrizio from Los Angeles, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• The room was clean, the staff was kind.
• Nothing special.

“Very good hotel, clean and comfortable.”

Sep 8, 2008 by Steve from Grass Valley, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The perfect Los Angeles location - close to everything.
• Parking was expensive.

“Loved this hotel. Classy upscale hotel.”

Sep 8, 2008 by Alicia from Katy, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view! The balcony had a table and chairs to enjoy it!
• I could hear loud music outside at night & I was on the 17th floor!

“Overall, the hotel was excellent. I loved the balcony with the table and chairs. The view was lovely and the service was great. The light in the bathroom kept flickering and was on it's way out, but I'm sure that'll get corrected. Overall, I'd definitely stay here again! Loved the free WiFi!”

Sep 8, 2008 by Ercan from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Pool ambiance has been a great treat at hot weather of L.A. Hotel is convenient drive to most exciting places in Los Angeles as well.
• Parking is very pricey (self parking $21/valet $31) No bath tub, slippers. Internet fee.

“Hotel lobby, the look of the room is very elegant. I enjoyed staying at this hotel. No slippers in the closet or no iron or shoe polish cloth. I don't like extra costs and in this hotel there were some. Internet, parking, spa & gym fees. Boarding pass print option is a good offer. Overall it's a pretty nice hotel in Century City. It's a nice opportunity to have Westfield Shopping Center behind the hotel.”

Sep 8, 2008 by Rick from Crescent Springs, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and style of room.
• Weighted mini-bar.

“This is a great property in Century City with clean comfortable rooms and nice beds. Valet is still a problem and has been for years but it is a separate company.”

Sep 6, 2008 by Dw from Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Clean, nicely decorated, good location.
• Air conditioning in room did not work properly.

“Beautiful hotel, clean - nice room/location. Balcony was nice too.”

Sep 6, 2008 by Mike from San Diego, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[4]

• Very nice furnishings.
• All the little extra charges.

“Very nice hotel, great furnishings in room, convenient full Starbucks in lobby. Downside is the $31 valet parking, pretty much forced on you.”

Sep 6, 2008 by Linda from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Wonderful pool, staff, food.
• NA.

“Great hotel!”

Sep 5, 2008 by Sara from Irvine, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[3]

• Very helpful and friendly staff on site.
• Parking costs $20.00/night and it is not covered.

“Room is clean and comfortable. Staff is friendly and helpful. Down side is that parking is not covered and costs $20.00 each time you enter and exit the parkade.”

Sep 5, 2008 by Sarah from Belmont, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, new, sleek.
• The sheets, towels, facial and bathroom issues. Pool area was boring, too many kids, not enough hot tub.

“Overall, it's a nice hotel because it's new and clean and the staff was helpful. There's a Starbucks and a little shop for toiletries if you need them. However, the pool area was mostly concrete and bland. The hot tub was too small for all the people that were in it. There were way too many kids, some who went into the pool with underwear or t-shirts and kids should not be in the hot tub. the most annoying part of the stay was that they don't use fitted sheets so the lower sheet kept moving and bunching up. The sheets felt like sandpaper and so did the towels. They also use super-cheap facial tissue and toilet paper-also like sandpaper. Oh, and you can hear the wedding music every weekend. Overall, it's a nice place but maybe 3.5 stars.”

Sep 5, 2008 by Gail from Ft. Myers, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Beautiful and comfortable room. Starbucks in lobby.
• Not much for walking.

“Beautiful, spotless, quiet, comfortable. I would stay there again in a Heartbeat.”

Sep 4, 2008 by Mike from Great Neck, NY
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Very clean.
• A little bit too big.

“I love this hotel and consider it my second home always stay here when go to LA.”

Sep 4, 2008 by Danielle from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was luxurious.
• Parking.

“Hyatt Regency was fabulous. Our room and view were impeccable and luxurious. I loved going downstairs for drinks. We had hoped to have sushi at the hotel, but unfortunately the sushi bar is closed on weekends; just a heads up.”

Sep 4, 2008 by Glenn from Frisco, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Room was outstanding. Staff was good. Pool was great.
• Parking at $31/night and parking staff was slow to get car.

“Great hotel for the $$! Good location, good service, and great pool made our trip that much better.”

Sep 4, 2008 by Julie from Huntington Beach, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The hotel staff was all very helpful and courteous.
• Noise in the early am between 3:30 am and 5:00 am setting up for a function.

“My husband and I have stayed at this hotel a couple of times now and are always pleased and happy to be there. It is a lovely hotel, service is good and so convenient. It is centrally located and is an easy trip to shop in Beverly Hills, dine in Hollywood, etc. We would definitely stay again.”

Sep 4, 2008 by Tri
Overall Rating: 9

• convenient, good service, friendly.

“Excellent service, luxury, close to shopping center, good spa and pool.”

Sep 3, 2008 by Belia from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[5]

• Very sharp, well-kept hotel with many amenities.
• NA.

“If you're looking for a comfortable, warm and welcoming room, this hotel is the right one. It has many amenities that are quite enjoyable like the pool, the onsite restaurant, bar, Starbucks, and full service Equinox gym, Hertz car rental, plus a whole mall across the street. Bring your own snacks and rent your car at the airport because snacks, beverages and cars are very expensive. For single people, be aware that it's children friendly so the pool will be covered with kids. Very nice hotel.”

Sep 3, 2008 by Dianna from Lake Forest, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[8] • Location:[7]

• Friendly hotel staff, decor.
• Valet was terrible and overpriced with no option.

“Beautiful hotel, nice room but had silverfish crawl out of my sheet. No coffee pot in room. The biggest disappointment was that we were above the outdoor bar, 8 floors up, and the loud music was played until 3 AM. I called and management said it would be turned down at 11 pm - this was at 11:15. It was really hard to sleep. Location was nice, the valet parking was the most poorly organized ever. The valet employees were very nice, the wait was absolutely terrible, even with call ahead. I missed a dinner reservation one night due to waiting 15 minutes in the parking area for my car.”

Sep 2, 2008 by Sean from Torrance, CA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the peacefulness of the pool area and Jacuzzi.
• Check out should be extended.

“This hotel met all expectations for the star rating and more. I enjoyed the room and the quality of the sheets and towels. We loved the bed.”

Sep 2, 2008 by Chris from Bemidji, MN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• The self check in.
• There was soap left from the previous guest.

“Very nice, clean, with a modern classy look and feel. Good customer service.”

Sep 1, 2008 by Karen from San Luis Obispo, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bed was comfortable and bathroom was great.
• Valet parking was extremely busy.

“Excellent hotel. Enjoyed our brief stay but would stay there again next visit to LA. Wished we had more time to enjoy the hotel amenities.”

Sep 1, 2008 by Alix from Millbrae, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[7]

• The art/ambiance in the hallway and quality of room furnishings were lovely.
• The in/out self parking is non-existent. The mandatory $31 valet parking was overpriced and unanticipated. Room service: oily, cold and tasteless.

“This hotel has lovely furnishings and a welcoming front desk staff. However, the only parking that allows in and out privileges is the $31 valet parking. There is no flat-rate for self-parking and freedom to leave the premises. This was an unwelcome mandatory. The room service was lacking in taste and warmth. We expected more for the price. The soggy, oily, texture of the sandwich and cold waffle did not please.”

Aug 31, 2008 by Gaye B. from Trinity, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very accommodating service.
• No coffee maker in room, refrigerator could not be used for personal use.

“This is a very nice hotel in a good location.”

Aug 31, 2008 by Toby from Frankfurt, DE
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Friendly staff and very nice rooms.
• Valet parking 31 US dollar.

“Excellent hotel in a nice location, fantastic rooms, nice beds and a iPod dock in the room.”

Aug 29, 2008 by Deborah from Goleta, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was lovely as was the view from my 14th floor room.
• Room service botched (twice) my dinner order; it was also inedible.

“This is a beautiful hotel with wonderful front desk employees. The view of Downtown LA was incredible from my 14th floor room. The room was very attractive. My only complaint was my room service meal which arrived without the ice water I'd ordered and missing the bacon for my club sandwich and the ice cream on my dessert.”

Aug 29, 2008 by Jan from San Jose, CA
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[9]

• Rooms and restaurant was great!
• Took a very long time to answer front desk phone or complaints.

“The front desk took a very long time to answer their phone; complaints about the internet was not responded to in a timely manner; the staff seemed less friendly, did not allow me to put a roll away bed in our room; set us up with a king size bed when I asked for a double bed room.”

Aug 29, 2008 by Sefy from Monsey, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The lobby was large and open and nicely decorated.
• The rooms were not 4 star level, and it smelled musty and the shower curtain smelled like mold.

“I was very excited to stay at a 4 star Hyatt hotel but upon arrival was quite disappointed. Although the lobby was really nice and the staff was friendly and helpful, the rooms were not what I thought to be on a 4 star level. It had a musty smell and the bathroom had a smell of mold. They also got you with the parking charging 31 dollars a day! Or 20 dollars if you park it but walk quite a distance, and then you can only park it and take it out once!”

Aug 28, 2008 by John from Hacienda Heights, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very impressive and great decor. Staff is very attentive.
• Nothing!

“All was very good!”

Aug 28, 2008 by A from Long Island City, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Rooms seemed newly refurbished. Lobby was nice.
• Hotel was in a somewhat commercial area.

“Great place to stay if you need a conveniently located hotel in LA for a night or two. On the outside, hotel seems dated, but inside everything seems to be newly refurbished. Good amenities including gym, pool, restaurant, etc. Not particularly romantic, but a good jumping off spot for exploring LA.”

Aug 28, 2008 by Ute from Torrance, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Comfort.
• Too many big travel groups.

“Very pleasant, comfortable, very nice pool and good restaurants.”

Aug 28, 2008 by Carina K. from Toronto, ON CA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[8]

• Big hotel rooms.
• No internet access through the hotel, few channels on TV.

“This hotel is great except that you would expect a hotel of this level to have internet access available. The business center was external and charged ridiculous prices of $5 for 5 minutes of usage. Also, you would expect a hotel of this level to have more than just basic network channels.”

Aug 28, 2008 by Rose from Lawrenceville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic view and location.
• Thin walls.

“The walls are so thin and you can hear everything next door.”

Aug 26, 2008 by Jovita -. from San Diego, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Courteous, prompt, kind & caring force, very friendly.
• Everything was great.

“Conservative & comfortable. I am glad that the hotel did not upgrade the room surrounding to an ultra modern conveniences that will scare or inconvenient a guest. It made me feel that I stayed in home away from home. I like the shape of the building - a guest feels that the area is in a Sea Resort.”

Aug 26, 2008 by Kerrie from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Room decor was wonderful.
• Very large, room overlooked road.

“The hotel was wonderful! Great location, very clean, stylish rooms.”

Aug 26, 2008 by Michael from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• Well appointed decor throughout.
• Staff did not elaborate on fee for use charges.

“I would definitely choose to stay at this hotel again. Gorgeous hotel, great decor, and decent location made it an excellent stay.”