User Reviews for The Century Plaza Hotel and Spa

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Aug 20, 2009 by Scott from Bridgewater,NJ
Overall Rating: 2

• Dirty glasses in room, moved rooms due to noise, poor quality lamb and rib eye, chipped Martini glass rim.

“We were very disappointed in the quality of the services. On Saturday checked into a very nice room and both glasses were filthy dirty. After complaining twice regarding the pounding in the rooms upstairs we had to move rooms security never spoke to the upstairs occupants. Went to their top end restaurant, which was empty. Had to send back my Martini due to the rim of the glass being chipped and the waiter never apologized for it. My son and I ordered the Lamb Shank and Rib eye steak poor quality with too much of the steak being inedible which was not good almost felt they were getting rid of their poor quality meat on Saturday night. I was shocked that this well known hotel was poor at almost every turn.”

Aug 19, 2009 by debbie from West Orange,NJ
Overall Rating: 10

• friendliness of the staff and the fact that it is walking distance from mall
• lack of ability to make coffee in the room

“Beautiful, well-located, friendly; excellent amenities;”

Aug 18, 2009 by Jesse from Bakersfield,CA
Overall Rating: 9

• Location to venue.
• Parking fee.

“Excellent hotel for a nights stay. Clean and very modern feel.”

Aug 18, 2009 by Brett from Bakersfield,CA
Overall Rating: 10

• Clean, comfortable, quiet room.
• Nothing.

“Bed was very comfortable, room and hotel met all my expectations.”

Aug 18, 2009 by Mary from Roseville,CA
Overall Rating: 10

• Hotel was luxurious and relaxing, loved the balcony and location.

“Great hotel with a beautiful,spacious room. Convenient location and easy access to all of LA.”

Aug 13, 2009 by Jon from Phoenix,AZ
Overall Rating: 6

• The view from the room.
• No business center opened Sunday!

“Charging someone $5.00 to use a computer for a minute to print something up, and another $1.00 for the printing is ridiculous. Literally needed a computer for less than 2 minutes to print a confirmation and it cost me $6.00. Second, the business center wasn't even opened on Sundays. I can stay at a Holiday Inn with a free business center and it's open 24 hours a day! I hope to never stay at a Hyatt again!”

Aug 10, 2009 by Jill from Escondido,CA
Overall Rating: 10

• We enjoyed the location, and all the hotel has to offer.
• They charged $33.00 for valet parking and didn't tell us we could park our own car in the garage and in fact placed a car in the way.

“The Hyatt was a great place to stay. The pool was awesome and everything was convenient for us while acting in LA.”

Aug 5, 2009 by Thomas Murray Jr from San Francisco,CA
Overall Rating: 8

• Good atmosphere, lively, and very helpful staff. Rooms seems to be in pretty good shape.
• Rooms were VERY musty smelling, stale. No turn-down service.

“Hotel was good. Nice location, easy to go for a morning run. There was no turn-down service, which I was very surprised. Valet parking was $33 per night, which is very costly.”

Aug 3, 2009 by Shirley from Walnut Creek,CA
Overall Rating: 9

• Good location, good service, nice room.
• Expensive valet parking, no room in refrig for own items, charged for any item moved in refrig even if not removed for use.

“Hotel staff was very friendly and helpful. Room was clean and very attractive. Location was very central, however only valet parking was available. Valet parking was very expensive.”

Jul 27, 2009 by David from Toronto,Canada
Overall Rating: 10

• Location, cleanliness and comfort.
• Parking.

“The staff was friendly, the room was spacious and gorgeous, the bed was comfortable and the bathroom was spotless.”

Jul 17, 2009 by David from Phoenix,AZ
Overall Rating: 8

• The location, the helpful staff, great public and private spaces.
• AIr conditioning was not working in room-hotel maintenance.

“From check-in on, we had a great experience with the staff at this hotel. Debbie was lovely- helpful, professional, and accommodating. Unfortunately the air in our room was not working and at 1am, the front desk was able to move us into a room to sleep with air. The hotel boasted great amenities, a had a good restaurant and bar. The grounds were very nice. It would be nice if the fitness center was complimentary to guests. Equinox charges $20 a day. That's a lot for an hour on a treadmill. I would stay there again, and certainly use Priceline.com.”

Jul 11, 2009 by Rayne from Kaysville,UT
Overall Rating: 10

• I like the clean room. The bed was very comfortable. The hotel was located next to a great mall.

“An upscale hotel with a very comfortable bed and pillows. It has wireless internet for a fee. It is located near a great mall and in a very good area. I like to stay here for business and personal travel. They provide all of the normal amenities including a travel sized tooth paste. I will definitely stay here again.”

Jul 11, 2009 by Leslie from San Diego,CA
Overall Rating: 10

• Received excellent help from staff when needed.
• Parking needs improvement.

“Excellent location for tourist attractions and wonderfully attentive and helpful staff. Do not hesitate to use this hotel!”

Jun 30, 2009 by Kris from Flower Mound,TX
Overall Rating: 6

• Could not control noise late at night.

“This hotel is beautiful with a staff that treats you like a 5 star hotel. The pool and outside dining area is very nice and serene.”

Jun 18, 2009 by Willy from New York,NY
Overall Rating: 9

• All staff was extremely efficient from front desk to valet parking. The room/bathroom was well appointed, extremely clean. Bed was great.
• Wanted fridge and got minibar with sensors that charged us for things we did not use because we put personal items inside.

“The hotel seemed newly renovated, everything ran like clockwork. All staff was courteous, and extremely helpful-front desk offered to call for car, 2nd robe appeared quickly after call. The bathroom was gorgeous, there was a nice view out the balcony, its was just a great hotel that I would happily stay again.”

Jun 18, 2009 by Karen from Thousand Oaks,CA
Overall Rating: 10

• Clean and the hair dryer was awesome.

“This is a great location! Clean. The room service was prompt and the coffee was great.”

Jun 10, 2009 by Les from Palm Springs,CA
Overall Rating: 9

• Very friendly staff - great check-in, valet parking and housekeeping staff were excellent.
• May not have been the fault of the hotel, but there was no hot water for 14 hours.

“Nice rooms, very comfortable hotel. Great hotel staff, everyone was very friendly and professional. the lobby bar was a little dated and needs to be re-done. X Bar in the hotel was a hot spot for the area and very popular with locals. Only one restaurant in the hotel. Excellent breakfast buffet for $27.00 per person. Valet parking is $33.00 per night. Evening turn-down service available only upon request. The hotel has a slight curve to the structure, so the city view rooms (east side) facing the front of the hotel are somewhat smaller than the ocean (west view) rooms.”

Jun 1, 2009 by David from San Francisco,CA
Overall Rating: 8

• The bed and bath were quite nice.
• $33 daily parking fee was outrageous.

“Pleasant and well kept hotel in a good location. The front desk staff were lacking in friendliness and helpfulness when checking in.”

Jun 1, 2009 by Ken from San Diego,CA
Overall Rating: 9

• Spacious, open and easy access to amenities.
• Valet parking charges were too high.

“Very good value and quality.”

May 27, 2009 by Edward from Scottsdale,AZ
Overall Rating: 7

• Hotel had a great bar/patio.
• Bathroom is really small and it was damp.

“We stayed at the Hyatt Regency Century City over Memorial Weekend 5/22-24 and it was the same weekend as a Latino Television Sales Conference. We were placed on a floor that had tons of rooms being used as conference rooms so it was quite busy in the halls. The room is nice, great lanai. Not much of a view but it was fine. Bathroom is very small!”

May 18, 2009 by Lynne from Chevy Chase,MD
Overall Rating: 10

• The room was quiet and comfortable. Starbucks is open inside the lobby for service early in the AM.
• Parking is expensive.

“This is a luxury hotel with excellent customer service. Westfield Mall at Century City is just a few minutes away.”

May 14, 2009 by Jon from Studio City,CA
Overall Rating: 7

• Walking to/from the self parking is awkward.

“Somewhat lacking in charm but overall a nice place to stay. West-facing balconies get odors from exhaust fans from kitchens below, but I have very sensitive nose, so that might not bother most people. Also, there was a fair amount of banging and crashing from the loading docks during the early morning hours too (we had our sliding door open to get some fresh air).”

May 11, 2009 by Michael from New York,NY
Overall Rating: 9

• Great staff, convenient location.
• I had to pay for wifi in the room.

“Great room, great staff, would stay here again. Awesome location for my work travels.”

Apr 25, 2009 by Steve from Grass Valley,CA
Overall Rating: 9

• The location is perfect if you have business in Century City.
• Lots of road noise from Ave of the Stars.

“I love this hotel, but if you stay here make sure you request a room overlooking the pool. The lower level rooms in the middle of the floor overlooking the road are very noisy.”

Apr 21, 2009 by Julie from Reno,NV
Overall Rating: 10

• The rooms were clean, well furnished and very comfortable.
• The hallway on our floor smelled of cigarette smoke.

“The staff was friendly, helpful and quick to please. The pool, indoor bar area and the outside X bar were above expectations.”

Apr 14, 2009 by Chad from Saratoga,CA
Overall Rating: 10

• My kids' room is next to us and can be accessed by a side door.

“Nice, upscale, and a wonder stay there.”

Apr 9, 2009 by Linda from Carlsbad,CA
Overall Rating: 9

• Very accommodating; everything you need is there.
• I was missing a glass in my room.

“Lovely stay; hope to do it again.”

Mar 18, 2009 by April from Denver,CO
Overall Rating: 7

• The bed was extremely comfortable and the sheets were really nice and crisp.
• Having to pay to use the fitness center is a reason not to stay again.

“The staff was very friendly, rooms clean, bed comfortable. Outdoor seating area was very nice. We were very dissatisfied, however, that the fitness center was not open to guests for free, and there was nowhere to get breakfast outside of the hotel, so we were forced to either get Starbucks or pay 14 dollars for a side of eggs at the hotel restaurant.”

Mar 17, 2009 by James from London,CA
Overall Rating: 8

• Good location and excellent rooms.
• Self parking is too expensive. Valets were pushy.

“Excellent location, good bars and a grand entrance hall make this a great place for business and pleasure.”

Mar 15, 2009 by Luisa from Long Beach,CA
Overall Rating: 10

• The parking was too expensive.

“Beautiful hotel, centrally located, but parking was inconvenient and expensive. The valet was $33 and the self parking was $24 with no in and out so you are forced to valet if you want to leave the hotel.”

Mar 11, 2009 by Tim from Palo Alto,CA
Overall Rating: 9

• Centrally located and easy access to local areas.
• Parking is a bit of an inconvenience if you want to park yourself.

“Very warm hotel with nice rooms and friendly staff.”

Mar 3, 2009 by Simon from Vancouver,Canada
Overall Rating: 9

• Spacious room, ocean visible in the distance, and safe neighborhood.
• Immediate neighborhood was a bit sterile, valet parking (practically mandatory) inflates bill.

“Nicely appointed, large modern hotel in convenient, if unremarkable neighborhood. Rooms are spacious and, like common areas, pleasantly decorated.”

Mar 3, 2009 by Scott from Winnipeg,Canada
Overall Rating: 9

• Great location near Beverly Hills, great views off of balcony of downtown L.A.
• Some missing amenities, such as complimentary robes. Ridiculous parking rates.

“Nicely updated hotel. Not top tier, but nonetheless a very good . Location is quite good (not quite in the heart of the action, but close enough) and a short walk from Beverly Hills. The balconies are well done (although hardly extravagant) with very nice views on the one side of the hotel. Parking prices are brutal $33, but it's a big city, so one must expect this.”

Mar 3, 2009 by Evan from Nashville,TN
Overall Rating: 7

• Many hidden costs and overpriced services

“The hotel is exclusive in appearance and service, but you'll pay through the nose for parking, room service, and any other services.”

Mar 2, 2009 by Millard from Skillman,NJ
Overall Rating: 10

• The outstanding staff, the beautiful rooms and great location

“Fantastic place and great location with superb staff.”

Feb 26, 2009 by Chloe from San Jose,CA
Overall Rating: 9

• Excellent staff and service.

“This was a great hotel and would definitely stay again. Room service was quick and helpful!”

Feb 17, 2009 by Melanie from St Charles,MO
Overall Rating: 9

• The location was great, could walk to many things.
• The food prices were very high.

“This hotel was in a great location, we could walk to several restaurants for dinner, it was also centrally located to do tourist things via driving. The decor of the hotel and rooms was beautiful. The prices in the hotel restaurants was very high, breakfast buffet $27, room service turkey burger with soda - $30.”

Jan 27, 2009 by Chris from Miami Beach,FL
Overall Rating: 10

• Great staff, great location, great rooms, great price.

“A great 4 star hotel. The staff is excellent, quality of food for room service is very good and the rooms are top notch.”

Jan 18, 2009 by from Santa Fe,NM
Overall Rating: 7

• Nice facility but not much character.
• Location is sterile and isolated.

“The hotel seems to be oriented towards business travel. The Starbucks in the lobby was convenient as there is nothing else in the immediate area if you are not at the hotel for a conference.”

Dec 17, 2008 by Jim from Katy,TX
Overall Rating: 7

• Nice common areas and location.
• Uncomfortable bed and sheets.

“This hotel is well-located near Beverly Hills and has good quality common areas. However, the beds and bedding are subpar for a hotel of this caliber. I have stayed here before and had the same experience with the beds.”

Dec 11, 2008 by Thomas Murray Jr from San Francisco,CA
Overall Rating: 9

• Friendly staff, Starbucks in lobby, great room and
  quiet.
• Bad food choices in restaurant and bar area.

“My experience here was really great. Excellent rooms, clean, feels luxurious, and great pool/spa area. Across the street from the best shopping in LA.”

Dec 10, 2008 by Tim from Issaquah,WA
Overall Rating: 10

• Beautifully redecorated rooms and lobby. Great staff!
• Very high parking fees.

“This is a very nice hotel within walking distance of Beverly Hills, close to a nice mall. It's been recently remodelled. The staff was great. Very unpretentious despite the hotel's fancy location. We had a great time at the Hyatt Century Paza.”

Dec 8, 2008 by Lorraine from Hesperia,CA
Overall Rating: 10

• The beauty, balcony looking at the pool and couch area outside the bar.
• Only one choice inside for eating a full meal.

“This was an upscale hotel across the street from an upscale mall. The food court had places like Lawry's Prime Rib. The hotel itself was lovely and you truly felt you had been uptown to celebrate the occassion we were there for. The staff was lovely and the room beautiful with a balcony we enjoyed very much.”

Dec 3, 2008 by Dan from San Francisco,CA
Overall Rating: 8

• Beautiful and well kept up.
• Century City is not hip and there are a lot of foreign group tourists there.

“This is a beautiful and well maintained hotel. The rooms are exceptional and the public areas are very nice. Staff is very good. Too many foreign tour groups in the lobby.”

Nov 14, 2008 by Joann from Selma,CA
Overall Rating: 9

• Friendly and willing to help staff, fun and elegant, close to shopping.

“Great experience! We traveled from central California so my teenage son could attend a concert in West Hollywood. We were close to Santa Monica Beach, which was beautiful, Beverly Hills was we went shopping and, Hollywood was we experienced all the little eclectic people, shops, and restaurants. It was great! Not to mention there was a wonderful shopping mall, Movie Theater, and restaurants right around the corner from our Hotel.”

Nov 13, 2008 by Stan from San Francisco,CA
Overall Rating: 5

• Loud outdoor bar directly below rooms.

“Very commercial business hotel. No intimacy and charm.”

Nov 10, 2008 by from Canyon Lake,CA
Overall Rating: 10

• Perfect location.
• No coffee makers in room.

“Great hotel, great services and great location. Comfortable beds! Would stay again.”

Nov 6, 2008 by
Overall Rating: 9

• Great location, excellent services.
• No complaints!

“Great location and
excellent service!”

Nov 4, 2008 by Richard
Overall Rating: 7

• Clean well appointed rooms with courteous staff.
• Wireless Internet not complimentary and is $10/day fee.

“A good business class hotel with a few warts. Overall the hotel is excellent but to find out that Internet access was a $10 daily additional cost and that even an in room coffee maker is not provided (unless requested) and when it is requested then the coffee supplies are not replenished daily unless specifically requested is unacceptable.”

Oct 29, 2008 by Marla
Overall Rating: 10

• I
  liked the nice hotel room.
• They did not have 2 queen beds only one king but they did offer a rollaway.

“I really liked this hotel and you can walk across the the Century Mall or take a taxi to Beverly Hills. Very nice area.”