User Reviews for The Century Plaza Hotel and Spa

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Aug 9, 2008 by Craig from San Francisco, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[4] • Location:[10]

• The hotel has been freshly renovated.
• Unfortunately, the room I was in had ants in it. Housekeeping was not quick to respond.

“The hotel is freshly renovated and has all the amenities one would expect in a 4 star hotel. It is conveniently located to Rodeo shopping, WeHo bars, Westwood shopping, LA museums, and Santa Monica beaches.”

Aug 8, 2008 by Camille from Toledo, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[9]

• Historical, elegant, out of our ordinary experiences.
• The staff was snobby.

“We went to the Hollywood Bowl, ate breakfast at the Farmers Market, and hung at the hotel bar way past our bedtime! If you want to feel like a modern day Hollywood member of royalty, spend a night at the Century Plaza!”

Aug 8, 2008 by Rebecca from Bakersfield, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• I had chosen Beverly Hills as my location. This hotel was in Century City.

“It was nice and comfortable. The staff didn't seem super outgoing, but were friendly enough. The pools were nice and I liked that they had several for children. Overall, very happy.”

Aug 6, 2008 by Milena from Mesa, AZ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Location was good.
• Poor service, bugs, parking problems.

“We were greeted by 3 bellman, who all told us to keep waiting and they will get back to us, as we were standing in front of our car with suitcases. Our request was a king for 4 people and we courteously waiting from 3pm till 7 pm to get a double room. This room was then equipped with 3 towels for 4 people and we waited from 10 pm until the next morning to get more (we got them from the maid outside). Our room was filled with ants and the prior people left items in the safe deposit box where the security guard came 2 times to try to remove them (the prior occupants finally contacted us and came into our private room to remove while we were changing).”

Aug 5, 2008 by Jennifer from Bethesda, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful bed, gorgeous lobby and great bed!
• Housekeeping did not replace towels and took a long time to bring them up.

“Beautiful hotel - highly recommended.”

Aug 5, 2008 by Sandra from Mill Valley, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• A quality hotel with excellent staff in a good location.
• Expensive parking $31/day plus tips.

“I have stayed several times and am impressed with the remodel of the hotel rooms and hallways that has been done recently. I like the generous balconies that add additional space to the rooms. The pool is beautiful as are the lobby areas and the staff is warm and welcoming.”

Aug 2, 2008 by Joanne from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was great. Room was very comfortable.
• Parking options were a hassle and expensive.

“I enjoyed my short stay at this hotel. Rooms were spacious and comfortable. Hotel public spaces and facilities (except for fitness center) were excellent.”

Aug 1, 2008 by Myriam from Palo Alto, CA
Overall Rating: 3
Cleanliness:[7] • Staff:[2] • Location:[7]

• The staff at the restaurant is nice.
• We asked for a room with double beds and got a room with a king-size bed.

“The room was very noisy, and they had to send a technician, who said that he would have to cut the AC in the room for the noise to stop, but that we should get the room for half of the price because the staff in the hotel knew about the problem for this room. The room did not even have a proper bathroom the sink was in the middle of the room, with no door.”

Jul 31, 2008 by David from Escondido, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful property, felt safe, helpful staff, good location to Hollywood without being in the crowds.
• Was surprised at $31.00 daily parking fee. That's excessive and there were no options.

“We would definitely stay here again in the future and hopefully for more than one night. Great pool area. Enjoyed being away from the crowds in Santa Monica and Hollywood, but close enough to both to enjoy. Bed was a little too hard.”

Jul 31, 2008 by Kristen from Pittsburgh, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[9]

• The room was ok.
• They were not friendly.

“It wasn't anything special. We wanted to stay an extra day.”

Jul 30, 2008 by Teresa from Katy, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was a beautiful hotel in a good location with excellent service.
• Expensive internet and parking.

“It was a good experience and I would stay here again.”

Jul 30, 2008 by Mike from Palm City, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[4] • Location:[10]

• Location.
• Hotel management unwilling to work with guests.

“The hotel itself is upscale, but is overrated for the level of luxury that it actually provides. Our arrival was delayed a day due to circumstances beyond our control (a flight cancellation) and the hotel management would not initially agree compensate us in any way for one missed night. The manager that we dealt with upon arrival (at approx. 3PM on 7-23-08) was arrogant and inflexible about the hotel's policies and was clear that he did not plan on making any exceptions.”

Jul 30, 2008 by Heath from Kennewick, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to Universal Studios.
• Refrigerator sensors, charge for internet in room free if in lobby.

“Refrigerator had every item on sensors. I opened it and a little sandwich fell out and was charged for it until I told them I opened door and it popped out. No room in there for any water bottle or candy bar of your own. They charged for wireless internet if used from room. I went down to lobby and found there was free (for 24 hours) lobby wireless internet.”

Jul 30, 2008 by Felix from Reno, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Extremely friendly service.
• Bathtub continued to drain water when I closed the drain.

“Comfortable, with style. A little small perhaps but with quality friendly staff. The bath was perhaps a bit dated and doesn't compare with the 4 star hotels in Vegas but overall experience was great.”

Jul 30, 2008 by Nora from Aurora, CO
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[4]

• The balcony.
• NA.

“NA.”

Jul 29, 2008 by Cyril from W. Bloomfield, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall it was an excellent experience.
• Nothing.

“Excellent.”

Jul 29, 2008 by Jeremy from Los Osos, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was amazing, both friendly and accommodating.
• The sheer curtains in the room lets too much light in. There was no solid curtain behind it.

“I travel extensively and I have to say this hotel staff was one of the most friendly and accommodating I have ever come across. From the maid to the manager, everyone was trying to make sure your stay was everything you wished. When we got charged for something in the mini-bar that we didn't take, the front desk staff apologized for the mistake and changed the bill. No problems, only smiles. I will absolutely be staying at Central Plaza next time I am in the Northern Los Angeles area.”

Jul 29, 2008 by Shelley from Granbury, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Cleanliness. They responded to my request (for a coffeemaker) very quickly.
• Guests should know in advance that there is a fee to park the car - $20.00 each time you park or $30.00 daily for valet.

“Very clean rooms with courteous, helpful staff. Nice pool.”

Jul 29, 2008 by Rosa from San Diego, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• The lobby and decoration.
• The room space.

“Its a great hotel, it has a fantastic view.”

Jul 29, 2008 by Steve from Bakersfield, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[8]

• Modern decor & stylish rooms.
• Bothersome housekeeping; ignored privacy sign.

“Beautiful, modern rooms and surroundings. The food in the restaurant could be slightly better and housekeeping was annoying; Otherwise a great place to stay.”

Jul 28, 2008 by Catherine from Fresno, CA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• New, Clean easy access and the staff is very friendly.
• I wish they served Starbucks reg. coffee.

“I will stay there again. Very happy.”

Jul 28, 2008 by Michael from Citrus Heights, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• It was a very comfortable room, and had a nice view.
• Massive construction taking place next door. Very loud!

“Was ok. I will stay there again.”

Jul 26, 2008 by Woody from Bakersfield, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The room was great. The people were nice and helpful.
• The price for parking.

“Great hotel. Recommend it to everybody.”

Jul 24, 2008 by Brett from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Balcony views from the higher floors are fantastic.
• Parking is too expensive.

“The hotel is located in a very nice area and is central to shopping, the beach, and great dining. Balcony views from the higher floors are fantastic, particularly on the west side of the hotel where you can see out the ocean.”

Jul 24, 2008 by Steve from Surprise, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool and staff at pool.
• Valet parking was too busy.

“It was perfect for us. Convenient to where we had to be or visit. Used pool and ate at pool. There was no difference in price for food at pool than in rest.”

Jul 23, 2008 by Rakesh T. from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The outdoor bar was nice.
• They did not change our sheets.

“Overall, I believe that the hotel was quite nice, but it would have been nice if they had changed our sheets instead of putting the same old sheets after just shaking it off. The food was ok, but somewhat pricey for the quality. The valet was very courteous and so was the wait staff. If I was to go back, I may go to this hotel again as it was in an excellent location - close to everything - shopping, restaurants, etc.”

Jul 23, 2008 by Lou from Carlsbad, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The lobby was luxurious and inviting. Each room had a balcony.
• Paper cups for water instead of glass. Had to call for glass.

“The lobby was luxurious and inviting. Each room had a balcony. Well appointed rooms, helpful staff.”

Jul 22, 2008 by Julie from San Diegoq, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool and poolside restaurant were lovely as was the room.
• We got charged for items from the mini-bar that we did not consume.

“I would definitely stay here again! We had a wonderful visit.”

Jul 21, 2008 by Dori from Panama, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[7]

• The room was beautifully decorated and the bed very comfortable.
• It was not walking distance from the major L.A. tourist attractions.

“The hotel was very nice and its staff was friendly.”

Jul 21, 2008 by Traci from Spokane Valley, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location was good. Staff was friendly.
• Valet too expensive.

“The hotel was nice. Good location. Room was fine. Valet was really expensive though. I did not like to pay in order to keep my car at hotel. No other options either if you wanted in and out privileges. with tipping, It was too expensive.”

Jul 21, 2008 by Brian from Durango, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Helpful, friendly staff.
• Restaurant and parking were very expensive.

“The $5 glass of orange juice and the $4 cup of coffee were definite low points and signaled to me that the market for the Hyatt Regency Century Plaza is the business traveler with a generous expense account. Otherwise, my stay was a quality experience. The staff was helpful and very friendly. The lobby and room decor were elegant. Computer terminals near the front desk enabled guests to print boarding passes for the next day's flight. If you're counting your pennies, you may want to visit one of the local grocery stores, such as Ralph's on West Olympic Blvd, for breakfast or a snack.”

Jul 20, 2008 by Sarah from Carmel, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Incredible customer friendly attitude of the hotel manager.
• Air conditioning did not work.

“Great for business travelers. Loved the customer friendly attitude of the hotel manager who really listened to me and who handled the crowded chaos of the reception area with low key expertise and savvy.”

Jul 19, 2008 by Larry from Mountain View, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Big swimming pool. Rooms look recently renovated. Efficient service.
• $31+ tip for overnight parking; in-room coffee maker, glassware, & refrigerator available only by calling housekeeping.

“Room decor style very masculine/high tech looking; obviously catering to the male business person. Across the street from Westfield shopping center which has several good restaurants. Lobby bar and adjacent cocktail lounge appealing as a meeting point.”

Jul 18, 2008 by Kasey from Sherman Oaks, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• The linens were amazing & I loved the balcony patio in the room.
• Maids walked in on us twice during our stay.

“Excellent. Immaculate property, serene atmosphere, an overall extraordinary experience. Thank you!”

Jul 18, 2008 by Shirley from Tucson, AZ
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[9]

• The service they offered.
• The carpet was dirty & it did not smell good.

“The lobby was nice & clean the room, need improvement.”

Jul 18, 2008 by Kathy from Carlsbad, CA
Overall Rating: 10
Staff:[10] • Location:[10]

• Convenient, nice efficient light room.
• Nothing.

“Great hotel, great value.”

Jul 12, 2008 by Idy from Aurora, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Flexible check-in and checkout rules. Friendly staff, clean pool and garden.
• The cost of their breakfast vs. the quality.

“Overall had a very good experience.”

Jul 11, 2008 by Rich from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice rooms.
• Needs a second moderate place to eat.

“Nice hotel needs a soap dish in bathroom shower and well done hotel.”

Jul 11, 2008 by Celeste from Orange, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was elegant but friendly. The room was modern and the bed was very comfortable. Good service.
• Our original room was occupied by someone, so we were moved quickly. Our bill reflected a lunch we didn't have and a beverage we didn't buy.

“We were mostly pleased with our stay. Our first room was clearly occupied by another traveler, but we were quickly reassigned a room. The room was elegant and the bed was very comfortable. We liked having a balcony too. The only problem we really experienced was being billed for a lunch from the restaurant (we checked in after 6:00 p.m.) and a beverage from the mini bar we didn't have. Eventually, we didn't have to pay for the lunch or the beverage, but it seemed like we were to blame for the error, not the hotel. The other disappointment was the lack of self parking. We had to pay $31 for overnight valet because there was no self parking. It seemed rather unfair.”

Jul 10, 2008 by Rebeca from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• We liked the location, cleanliness of facility; friendliness of staff & the pool area.
• The cost of parking.

“We had a wonderful vacation. We were concerned that the hotel was far from Universal Studios (primary reason for being in L.A.), but it was conveniently close. Very accessible to sights to see in L.A. (Rodeo Drive, Beverly Hills. Hollywood, Santa Monica, etc.). Loved the hotel & our stay.”

Jul 10, 2008 by Tseryu from Fremont, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent hotel and service.
• Parking and valet cost was too much.

“Beautiful and good stay in this hotel. High class!”

Jul 9, 2008 by Larry from Escondido, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• Elegant remodel.
• Valet parking was painfully slow and very expensive ($31 per day plus tips).

“Beautiful hotel, nice ambiance and a great value.”

Jul 9, 2008 by Andrew from Scottsdale, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Balcony rooms.
• A/C went out and had to be reset by a technician. Self parking was a hassle and had to drag suitcases up stairs.

“Was acceptable for 1 night.”

Jul 9, 2008 by Jack from Pound Ridge, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Upscale feel and cleanliness.
• Gym was not owned by hotel and there was a $20 charge. Ridiculous!

“Upscale feel, friendly staff and clean! Pool was meager and you had to pay for the gym!”

Jul 9, 2008 by Ken from Redondo Beach, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nicely remodeled room.
• During remodeling they should have replaced the sliding glass door with double pane glass.

“Great Hotel. Paying for parking always annoys me, but there is no option.”

Jul 9, 2008 by Aran from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Stellar location, wedged in btw W. Hollywood and Beverly Hills.

“Beautiful hotel with a very pretty pool area and all the amenities. Two minutes from West Hollywood and Beverly Hills, but still away from the hustle and bustle in Century City. I think locals come here to get away from it all.”

Jul 8, 2008 by Dave from Santa Monica, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great pool area, nice spa, clean, well decorated and modern.
• A little crowded at pool. Expensive internet and parking.

“Stayed there over 4th of July, 2008. e, hotel was well worth it. It was a clean, modern hotel in great location with attentive staff. But parking, Internet, and restaurants were all expensive. The fitness area is run by the Equinox Health Spa and was well worth $20. if you took advantage of the gym, exercise facilities and all the deluxe spa facilities. If you didn't have time for all that, you might resent paying $20 to exercise. But there are good running routes nearby.”

Jul 8, 2008 by John from Bronxville, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Elegant and courteous service.
• Parking and access to Internet too expensive.

“Elegant and convenient, whether traveling for business or with the family. Shopping mall just across the street adds to the attraction. but hotel services like parking, room Internet link and business center can add up. such amenities should be provided free to guests.”

Jul 3, 2008 by Lyn from Laguna Beach, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Nice area and views.
• Can not guarantee room types.

“Nice place, clean. Very business friendly and nice/fun decor.”

Jul 3, 2008 by Larry from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Value and location.
• Nothing, really.

“Situated in the heart of Century City, the hotel provided convenient access to West Hollywood and Hollywood. The staff was very accommodating.”