User Reviews for John Ascuaga's Nugget

Research User Reviews for John Ascuaga's Nugget (21-40 of 68)

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Mar 25, 2008 by Mark from Sun Valley, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• 24 hour hospitality.
• Train track side.

“Great place for family vacation/holiday.”

Mar 20, 2008 by Melissa from Pleasant Grove, UT
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• The hotel housekeepers.
• Parking.

“It was fine, there were a couple of times the front desk clerks were not nice.”

Mar 17, 2008 by Tom from Yerington, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Service, cleanliness, location.
• Next door two yelling children. Husband was due in hospital next morning so needed rest, but not worth switching rooms for 1 night.

“Rooms were nice, clean, location convenient. All staff involved were courteous and professional. Room service was really quick and food was good.”

Mar 6, 2008 by Marco from Novato, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The pool area!
• The bed spread.

“Loved trader dick's and the pool.”

Feb 25, 2008 by Abby from Baton Rouge
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[9]

• I loved the hotels cleanness.
• There is too much gambling machines.

“I loved the hotel the pool was big and the staff was awesome I want to go back soon!”

Feb 17, 2008 by Harold from Silver Springs, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything like all of the people and accommodations.
• Set up in a room that was not ordered. But was changed to the ordered room.

“Every thing was in a short walk to get to and from.”

Jan 23, 2008 by April from San Jose, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close too many activities and casinos.
• Parking was poor.

“Nice hotel but was disappointed that it was not part of the main casino. Had to walk in the elements to get to the main towers. Indoor pool was in main hotel, room service times were limited whereas they were 24hrs in the main hotel.”

Jan 15, 2008 by Michael from Fallon, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, Quit.
• It was away from the main hotel.

“Nice hotel there needs away to get to the hotel without going outside from the main hotel.”

Jan 6, 2008 by Laura from Petaluma, CA
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[7]

• This hotel had something for my children to do that was safe and fun.
• The room wasn't as clean as it should have been.

“This hotel is relatively inexpensive, convenient and has just about everything you need in a nice environment. The arcade and swimming pool were a big hit with my children!”

Dec 30, 2007 by Bren from Eagle Point, OR
Overall Rating: 4
Cleanliness:[2] • Staff:[10] • Location:[4]

• The tower area of the hotel is actually nice.
• The court yard building is just a cheap sleep place that is not well maintained.

“We ended up leaving a day early because the hotel room was so Smokey and poorly maintained. The actual casino building was very nice and the staff is friendly but stay away from booking in the court yard!”

Dec 13, 2007 by Teri from Battle Mountain, NV
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[5]

• Nothing.
• Everything.

“It was next to the interstate so was noisy all night long heater worked poorly found hair in the bathtub no reply for extra towels dirty rooms gross!”

Oct 19, 2007 by Aman from Suisun City, CT
Overall Rating: 0

• NA.
• Manipulating consumer with dirty game.

“I have been on that hotel many times but never use the stupid internet service again.”

Sep 26, 2007 by Jim from Moraga, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[7]

• Nice pool and dining. Also nice casino and public areas.
• Expected to get one of the renovated rooms in the east tower for the price I paid.

“I would stay there again, but make sure I got the newly renovated east tower rooms next time for the price I paid.”

Sep 25, 2007 by Arvids from San Mateo, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[7]

• The view from the room was great.
• Lacking in life safety system response and notifying occupants of alarm status.

“I really enjoyed my stay, I came out for a concert I wanted to catch at the hotel, nice venue. I thought that the room rates were a tad pricey.”

May 9, 2007 by Michele from Danville, CA
Overall Rating: 9
Staff:[8] • Location:[9]

• I liked the cleanliness of the hotel.
• Rosie's diner had terrible service and the food was not great.

“Overall, it was a nice experience.”

May 5, 2007 by Michael from Morgan Hill, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, friendly, convenient. Everything was great.
• Very busy, long way to walk for coffee in the morning as no coffee maker in room.

“Very high quality, professional staff, great restaurants and high quality facility.”

Apr 25, 2007 by Michael from San Mateo, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location was nice.
• Keys to the door and the elevators are slow.

“Nice and clean. Would stay again.”

Apr 14, 2007 by Heather from Vacaville, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[1]

• It was close to the friends I was visiting.
• Everything else. It was not the hotel I thought. It was a building behind the hotel I thought I was getting. Everything about it was inconvenient.

“It was not the hotel I thought. It was a building behind the hotel I thought I was staying in. Everything about it was inconvenient for a mom traveling alone with her child. I had to wait almost an hour for them to bring my luggage because they wrote down the wrong room. When I tried to check in at the main desk, the woman told me I was registered at a different building. I had to walk through a smoke-filled casino, with an infant, and then outside to get to it (they had already taken my car to valet). The doors were not automatic in this building and it was very difficult to get in and out. It was not a good experience.”

0 of 1 people found this review helpful.

Apr 10, 2007 by Lewis from Cupertino, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location good/friendly employees.
• No sauna.

“Overall stay was great--food very good (especially at the steakhouse), Oysters from the Oyster Bar was up to their high standards.”

Mar 22, 2007 by Michael from Spring Creek, NV
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Nice big clean rooms-good location.
• Phone service-$1 for local calls-price for buffet not posted.

“The room was fantastic, the staff was helpful. The prices in the restaurants were not visibly posted. The buffet we thought was 9.95 per person ended up to be 19.95 per person. Needless to say that cut into our funds allot. I could not understand why loca”

Mar 19, 2007 by Diane L. from Marysville, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• They gave our room away. We had to drive home.

“The people at the front dust were extremely rude. I have never heard of a hotel not having at least one room they hold for emergency cases and this was a situation that required getting us a room. I addressed this with them and they didn't care. ”

0 of 2 people found this review helpful.

Mar 8, 2007 by Tom from Winthrop, MA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• Inexpensive; safe; convenient.
• Extremely loud icemaker; old elevators.

“I stayed in the courtyard potion of the hotel, which is jst an average motel-like structure, not bad but not great. The Main Nugget rooms are great, this is just OK. A little well-used and not maintained like the big building.”

Feb 25, 2007 by Cindy from Reno, NV
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• We loved the indoor pool and hot tub.
• The trains that kept me up till midnight and up by 7:00.

“I like the hotel in general we had a great time in the pool with the family. Next time I will get the front of the hotel.”

Feb 7, 2007 by Rebecca from Provo, UT
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• The swimming pool was great for the kids.
• I wish some of the restraints were open during more hours.

“It was great. ”

Jan 16, 2007 by Peggy J. from Fontana, CA
Overall Rating: 1
Cleanliness:[4] • Staff:[2] • Location:[4]

• Leaving.
• Very unprofessional.

“At the check in desk the receptionist made me wait while she prepared food in the microwave in the office, not once but twice. She was eating the entire time she took care of me the first time. The second time smoke poured from the microwave because her food was on fire. She began running around to open doors and windows to air the lobby and office out so the fire department would not come. The elevators were very slow and housekeeping in the room was poor.”

Dec 31, 2006 by Eric from Sacramento, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[1] • Location:[3]

• It was reasonably close to airport.
• Extra fees after you arrived for things I do not use.

“They have a mandatory charge for facilities you probably won't use on a short stay!”

Dec 30, 2006 by Michael from Santa Cruz, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[1] • Location:[6]

• Cleanliness was excellent, ventilation from smokers was well equipped.
• Hotel desk clerk was very impatient with some questions I needed to ask. (impression of like I was ignorant).

“Pretty much our stay was nice. I have to say though, your indoor pool and hot tub was a disappointment. There was a sign stating that children under a certain age were not allowed in the hot tub, but the pool staff did nothing to remove the children under age. Two teenage boys were doing flips off the edge of the pool and sliding down the rails that enter the pool, and pool staff did nothing to escort them out. I confronted the pool staff with both issue's and one was aware that the two boys were not guest and had been lingering around for some time, but did nothing to correct the problem. The other staff member (second night) told me if he would remove the children from the hot tub, that they would just return later on. I believe a few more pool staff members (like lifeguards) would create a more well controlled and safe environment for our children and all guests. My family and I visit Reno often, (my brother and his family live there) this was our first visit to the nugget, as we have stayed at other hotels, as well. I will say though, we will return to the nugget for our next visit.”

Dec 29, 2006 by Tom from Polson, MT
Overall Rating: 3
Cleanliness:[6] • Staff:[9] • Location:[9]

• The staff.
• Bed was like sleeping on the floor. Food was poor.

“Very uncomfortable, very loud and rude guests floors are very poorly laid out, and should be divided as to age and children just like smoking and non smoking floors are divided. very poor experience for us.”

Nov 19, 2006 by Judi from Monterey, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location & entertainment.
• No coffee maker in the room, very speedup, too far from lobby to parking lot and elevators.

“Convenient location, excellent pool & exercise area.”

Nov 2, 2006 by Donna from Palo Cedro, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[8]

• Great restaurants.
• The room was musty and the mattresses are in dire need of being changed.

“Overall we were very pleased. If we were in for the romance this room wouldn't have worked.”

Oct 25, 2006 by Marie from Fort Bragg, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• The room and lobby had a nice antique theme.
• Our room was right next to the elevator and vending machines.

“This is an older part of the Nugget. The room was a good price, but it was located right next to the elevator and vending machines. We woke up a lot during the night to loud guests and noises. I'd stay here again if they would give me a different room and if I brought earplugs which they didn't sell in the lobby.”

1 of 1 people found this review helpful.

Oct 22, 2006 by Peter from Mission Viejo, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[8]

• Location only.
• Dirty and old section.

“I have stayed there before so I thought it would be ok, but upon arrival I was sent to the Garden annex. Off location not in the main facility. This section was old, dirty and even the patio door was broken and difficult to lock. Really no amenities for the business traveler.”

1 of 1 people found this review helpful.

Oct 3, 2006 by Rich from Henderson, NV
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Easy to find.
• Horrible parking.

“Hotel is near main hotel, good local area, but would expect a bigger price break for being off the main campus. Limited amenities and a $5 charge for facilities not used.”

Sep 18, 2006 by Lori from Seattle, WA
Overall Rating: 2
Cleanliness:[7] • Staff:[2] • Location:[1]

• Decent bed and pillows.
• Safety is an issue here per hotel staff.

“They have a room service menu that states 24 hours, except in very small type it states not after 10:00 PM at the Courtyard. There is no restaurant on site. If you go over to the main Nugget hotel for dinner, it is not safe to walk alone back to your room if it is after dark. I was told many women are attacked there. A security guard drove me back. It should be stated that this is not connected to the main hotel, nor is it of the same quality, or anywhere near, as the main hotel.”

1 of 1 people found this review helpful.

Sep 18, 2006 by Owen from Aspen, CO
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[10]

• Location and bathroom was nice.
• The $5 surcharge and countless fees which totaled around 30% extra. plus it was filthy.

“Employees are not empowered to make decisions that result in a positive impact on customers well being and subsequent enjoyment of their stay.”

1 of 1 people found this review helpful.

Sep 18, 2006 by Eileen from Camino, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[5]

• Free Hot Lipton Tea in The Morning.
• It could of been cleaner!

“Once we were directed to the right part of the Nugget, there was only one counter guy and a long line. We were right next to the freeway. There was hair on the bathroom floor. Room felt dark and dingy. Complimentary tea and coffee in the morning.”

1 of 1 people found this review helpful.

Aug 27, 2006 by Deborah from Reno, NV
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[7]

• Easy to access, private, quiet room.
• Upgrade was too expensive.

“Fine - I've stayed in the regular casino/hotel - rooms not that clean - windows filthy - train tracks across street - noise when loading, windows sooty from train smoke. Last time I stayed in the Courtyard an older part of the hotel that is not attached - short walk to main casino, rooms more quiet and more clean, bigger and although older, nicer.”

Aug 25, 2006 by Eric from Daly City, CA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[2]

• The pool at the main Nugget was great.
• Extremely rude staff and located right next to the freeway.

“We reserved a room at the Nugget and what we got was a room at an adjacent hotel which was nowhere near the quality of the Nugget as portrayed in the advertisement. It was like an old run down Motel 6. They add on a mandatory $5 resort fee per day, which since it is mandatory should be included in the advertised price. Food at Trader Dicks was very poor. Meatballs not cooked fully. The iron in the room was chained to the ironing board, making it very tough to use. I travel a lot for business and see all types of hotels. I will never stay at any Nugget hotel again.”

Aug 6, 2006 by Brendon from Agoura Hills, CA
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[4]

• Nice accommodations.
• Staff not accommodating, did not try to help provide non smoking room unless pd a lot more for room.

“Nice hotel, but staff was very indifferent. I requested a non-smoking room w/ 2 queen beds. they would only give me a non-smoking room if I pd $100 MORE--in essence pay for another room. they did not try to work with me until I requested a supervisor which I had to wait for. I would never stay there again.”

Aug 3, 2006 by Delton from Roseville, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[7]

• The food.
• The employees were rude, house keeping locked us out of our room. Extra charges after arrival.

“The hotel is located between a railroad switching yard and the freeway. We had to go to the 24th floor to lessen the noise. While the Bell hops were very good the valley attendants were very rude. Upon arrival we were met with an additional charge of $5 per night "Resort Charge", another way to nickel and dime their guest.”

Aug 3, 2006 by Greg from Sacramento, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Easy access and convenient location.
• Rooms were away from the main tower, old decor.

“Excellent Hotel Casino, rooms were away from the main building and had the decor of a motel.”

Jul 30, 2006 by Rober from San Jose, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[7]

• It did not smell of smoke and the bed was good.
• N/A

“The building I stayed at was separate from the main building, so really, I was in a different hotel, yet paid the price as if it was in a fancy hotel. Also, it was not very modern as my son and I noticed the dated toilet and sink counter. ”

Jul 29, 2006 by Erik from West Valley City, UT
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[6]

• Location.
• The tower was away from casino, didn't have free internet.

“Over priced for the section we stayed in. ”

Jul 17, 2006 by Charlene from Marana, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Good beds, nice location.
• Restaurant was just so-so. Wine by the glass too pricey.

“Nice place, a few blocks away from the crazy hubbub of the downtown casino area. Good freeway access and free parking.”

Jul 10, 2006 by Antoinette from San Mateo, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Been going for nine years. Great for family vacation.
• Too many people for 4th of July fireworks

“This is my 9th year at the Nugget for 4th of July. We now go with two other families. We love it and will continue. Awesome value. We actually book in January to make sure we have rooms. I would highly recommend.”

Jul 7, 2006 by Shadi from San Francsico, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing at all.
• Poor service. Hotel out of pillows and I wouldn't recommend it to anyone.

“We complained to the hotel manager and they talked to us in a very ugly language. they have no idea about customer service what so ever. I would stay there if if it's for free.”

Jun 19, 2006 by Peter from Mission Viejo, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendliness of staff.
• Need complimentary coffee in room.

“Good location off freeway. Would like to see complimentary coffee in room like the Marriott. Would like to have access to a printer to get airline Boarding passes”

Jun 6, 2006 by Rebecca from Peoria, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Bed was comfortable, hotel was easy to get around from place to place.
• View from room was a junk yard and train track, parking was far from room.

“Hotel was easy to get to from the highway. The restaurants were expensive accept for the cafe. The casino part of the hotel was fun. I enjoyed my stay.”