User Reviews for Grand Sierra Resort and Casino

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Nov 30, 2009 by Fred from Carson City,NV
Overall Rating: 5

“Hotel tried to charge a resort $10 resort fee, but did waive the charges after a long discussion. The resort fee was for WiFi, bottled water, and two other things which I forget at the moment, which should have been standard.”

Oct 14, 2009 by Uniqu3 from Oakland,CA
Overall Rating: 8

• Have a lot of things to do and really nice room.
• Do not like that they charge $10.00 resort fee on top of what
  I paid with Priceline.

“Everything is good except there is a hidden charge of $10.00 per person for staying at that hotel because it is a resort. if i have choice,
I rather get another hotel for what
I paid for with Priceline instead of paying an extra costs that i did not have any clue of.”

Sep 30, 2009 by Brad from Genesee,ID
Overall Rating: 8

• Many amenities. Close to airport. nice pool.
• No coffee in rooms.

“Well worth the money I paid for it. I would visit again for the price.”

Sep 18, 2009 by Randy from Kingsburg,CA
Overall Rating: 6

• Fast check in.
• Service at the Steak house and found room open and unattended by maid service hours before check out time.

“It was more to my liking when it was Hilton. Will not plan to stay again.”

Sep 12, 2009 by Brittany from Savannag,GA
Overall Rating: 7

• Lots of things to do.
• Pool area was too loud.

“Pretty good and
I would stay there again.”

Aug 28, 2009 by Tom from Draper,UT
Overall Rating: 10

• Close to airport.
• Slot machines never pay out.

“I always stay here!”

Aug 20, 2009 by Scott from San Francisco,CA
Overall Rating: 2

• The best part of this hotel was when I left.
• Filthy room, noisy, disgusting, rude front desk staff.

“This hotel is horrific. The rooms are dirty (mold in tubs), outdated decor, rude staff, etc.”

Aug 20, 2009 by Susan from Rocklin,CA
Overall Rating: 10

• Very updated and modern rooms, comfortable beds, beautiful bathrooms and decor!
• The iron and ironing board needs to be updated.

“The Summit rooms in the hotel were beautiful! Very modern and new with a fantastic marble bathroom and really large shower! The beds were very comfortable with ample pillows and and over sized fluffy towels. Free valet parking was very fast and friendly.”

Aug 18, 2009 by Angelyn from Pocatello,ID
Overall Rating: 10

• Staff was friendly and helpful.
• Location of front entrance to parking lot.

“The hotel was clean; the staff was helpful and friendly and was the children had a great time in the bowling ally and arcade.”

Aug 13, 2009 by Lisa from Mead,WA
Overall Rating: 5

• The hotel itself was loaded with things to do and staff was very friendly.
• The room was terrible, mold in shower, no coffee maker, plainly a bad room (both of them).

“The hotel itself is a nice enough hotel. The Summit part of the resort is remarkably wonderful. The hotel was very poor, rooms had mold in showers, no coffee maker, rooms smelled old and musty, even the shampoo and soap were poor quality, no lotion, nothing but shampoo and soap the equivalent of old Motel 6 quality. No fridge, no nothing, just two beds (which were okay).”

Aug 12, 2009 by Richard from Angwin,CA
Overall Rating: 9

• The price was great on a weekend with lots of activities.
• Nothing.

“The hotel provided a good value through Priceline. Even though the hotel made a mistake in allowing this reservation to be made because it was a special weekend in Reno with August activities, they honored my reservation and gave me a very fine room.”

Aug 6, 2009 by Gregory from Rohnert Park,CA
Overall Rating: 1

• Easy check out.
• Rude employees, surprise resort fee.

“When I arrived there were two clerks behind the counter. When it was my turn the available clerk said she was on break and I would have to wait for the only other clerk. When I was finally helped the clerk said that the king bed I had reserved was unavailable and I would have to take a room with doubles. Then he said there is a mandatory resort fee. I did not think this surprise fee was fair so I asked to speak to the manager on duty. He said if I did not want to pay the resort fee he would cancel the reservation, but I would not get a refund. I really had no choice then. I was given a room in the lower quality section of the hotel. There were no amenities to speak of us only a bottle of shampoo and a bar of soap. The room had a funny smell when I walked in, as did the linens. At night the room was very noisy with kids running up and down the hall until 2 a.m. whenever anyone left their room the door would slam shut behind them. Since the walls were so thin this was very jarring and caused me to wake up several times during the night. The room I was given faced the direction that the sun rises. The drapes had a gap at the top of the window and were work to the point of having holes in the light blocking insulation, so that when the sun rose the room became to bright to sleep. This is great if you want to wake up early, not so much if you are trying to get some sleep after being woken by running kids and slamming doors. The best thing about the stay was the easy video checkout. After this experience I wanted to leave as soon as possible.”

Jul 28, 2009 by Min from San Ramon,CA
Overall Rating: 10

• Very nice room and pool.
• It was little bit away from downtown.

“Very nice room and the pool. I would stay there next time I visit Reno.”

Jul 13, 2009 by Edward from Cypress,CA
Overall Rating: 8

• Got room up high with a city view.
• Moldy tub, stained carpet, maid didn't perform services well and no covered parking.

“This hotel's location is about 2 miles from Reno downtown. The room was large, but he carpet was stained, and the tub moldy. The maid did not always leave toiletries, towels and tissues in the room. I did not like the $5 resort fee that was an additional charge.”

May 22, 2009 by Philip from Bountiful,UT
Overall Rating: 7

“Hotel, lobby, casino, etc all very nice. Room old and not so nice. Air conditioner did not work.”

Apr 30, 2009 by Latoya from San Jose,CA
Overall Rating: 9

• It looked very classy.
• The parking lot is far from the hotel. There is no refrigerator.

“I had a good experience at this hotel. My dad was impressed and I got the room for a cheap amount on Priceline. The front desk staff was very friendly and I was checked in quickly. My only turn off, was there really wasn't a cheap quick place to grab a bite to eat. Also, the pool was out of order. My kids were disappointed.”

Apr 29, 2009 by Eric from Dayton,NV
Overall Rating: 9

• So much to do with great restaurants, bowling, movie theatre, free shows and great vibe, great remodel!
• The only issue is some items in rooms are a little dated from prior to remodel.

“My favorite hotel for food, fun, and great room for reasonable price in Reno Unbelievable place for a family vacation for the property and lake Tahoe is just a short ride away. What a hidden gem for an affordable family vacation!”

Apr 22, 2009 by Chiara from Davis,CA
Overall Rating: 9

• Clean and attractive.
• Smokers.

“Helpful staff, clean and spacious room, good restaurants.”

Apr 9, 2009 by karie from Redding,CA
Overall Rating: 7

• Easy access in and out of hotel.
• They gave us a dirty room at first.

“Good location. Friendly front desk and bellman. They did give us a dirty room at first and did nothing to compensate us for that. I like that there is a Starbucks in this hotel.”

Apr 8, 2009 by Stephen from Nanoose Bay,Canada
Overall Rating: 8

• Very close to the Airport and Airport shuttle service.

“The room was clean, but worn off the bathroom fixtures and dated furniture.”

Apr 6, 2009 by Connie from Merced,CA
Overall Rating: 8

• Nice atmosphere.
• Resort fee.

“Very nice and clean.”

Jan 29, 2009 by Arthur from San Ramon,CA
Overall Rating: 9

• I've always liked this Hotel since it was owned by Hilton in the past.
• I don't like how you have to pay for Internet being it's free most everywhere else.

“This Casino Hotel and Resort is just the right mix of being family and adult friendly. They have a lot of different activities from a Movie Theatre, Golf Range, Shops, Restaraunts, Spa, Meeting Rooms, Casino and Sportsbook. I really like the fact that you could catch a Free shuttle ride to either Northstar or Squaw Valley from the Hotel.”

Jan 27, 2009 by Jose from Sacramento,CA
Overall Rating: 8

• Lobby and food choice.
• No electric outlets in the room, and parking is far and bad!

“Self parking very inconvenient, nice large room, no electrical outlets in room. Good choice of fast food.”

Nov 5, 2008 by Boyd
Overall Rating: 10

• The front desk was awesome and helpful.
• There was nothing I disliked about this hotel.

“The Grand Sierra Resort is a hotel with fun for everyone in the family. Anywhere from bowling to movies to casino. It satisfied all the needs of my wife my children and me. The buffet and other restaurants were priced right with very good food.
”

Oct 31, 2008 by Bruce
Overall Rating: 7

• Spacious room and excellent restaurants and bars.
• No coffee maker in room, no CD or DVD and
  no newspaper.

“This hotel had a spacious room and excellent facilities on the main floor--restaurants and bars. Also very nice conference facilities. Convenient off the 395 freeway.”

Oct 22, 2008 by Douglas
Overall Rating: 7

• Amenities.
• Room.

“Room hadn't been redecorated in at least 30 years; bed looked like it had been crushed by a giant’s foot. The room didn't feel comfortable, it was sappy and didn't feel clean, maybe it was, the fabrics were so old it just felt that way.
”

Oct 1, 2008 by Jeff
Overall Rating: 7

• Several restaurant selections.
• Steps going down to parking lot instead of ramps.

“My room was pretty tired & due for update.”

Sep 30, 2008 by Joan
Overall Rating: 8

• Very nice room.
• Called twice to insure king size bed given queen beds instead.

“Very nice accomodations, clean, majority of staff friendly and accommodating. Nice decor beautiful view, quiet. Comfortable enjoyed my visit.”

Sep 17, 2008 by Cheri
Overall Rating: 8

• It's location in town.
• The carpets in my room were stained.

“The size of the room was great. The room was clean, but the carpets were stained. The bathtub obviously had not been thoroughly cleaned, because there was hair in the tub!”

Sep 11, 2008 by Destiny from Susanville, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Gorgeous.
• Room decor was old with bad bedding.

“Pleasant stay.”

Sep 10, 2008 by Tod from Daly City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great food, nice room, many activities within the hotel.

“Tremendous - great food (wonderful buffets, super upscale restaurants, and a nice cafe ), very nice room, and so many recreational activities with the hotel complex. The hotel is isolated - so, guests cannot go from casino to casino, as they could if they stayed in downtown Reno. However, the hotel is very close to the airport, and if a guest wants to go downtown, it is a 10 minute bus ride, (buses stop every hour in front of the hotel) and 5 minute cab ride, away.”

Sep 8, 2008 by Weiye from San Jose, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The beds were large enough.
• There was no coffee machine.

“The quality price ratio is reasonable.”

Sep 7, 2008 by Jean from San Jose, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• View from the room.
• Decor.

“We actually had a really good time. The room was perfect for what we needed which was to sleep.”

Sep 5, 2008 by Karen from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[6]

• All amenities were available.
• Internet access was $20/hr.

“Overall the hotel was nice with all amenities but most of those amenities came with an extra cost.”

Sep 5, 2008 by Finn from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It had everything, a casino, a business center, spa, gym, pool, nightclub, etc.
• I wish the different services (other than the casino) were open 24 hours.

“It was a great experience, all the staff was super friendly and nice. The room was big and spacious and clean.”

Sep 5, 2008 by Peter from Foster City, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[8]

• Family friendly, has pool and bowling, fun for kids.
• Room sofa and carpet looks very old and dirty, hall way is dark.

“Overall it is a good price for the hotel. Public place is nice, they have pool, bowling, golf range, and fun for kid. The room is big, but sofa and carpet looks are so old that you will think they are very dirty if you stay in hotel room instead of summit room. There is no coffee machine in room, and pool side party are so noisy in the middle of night during summer.”

Sep 4, 2008 by Paul from Alameda, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[4]

• Large hotel, clean and quite.
• Out of the way location.

“This use to be the MGM, then Reno Hilton hotel. The hotel is modern in the lobby, with a SBUX store. However, the rooms are still a bit outdated. No free in room WiFi. Room was clean and comfortable.”

Sep 4, 2008 by Cathy from Grass Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Restaurant food was not very good and expensive.

“The hotel previously was the Reno Hilton. Now that it has changed hands allot of nice remodeling has been done. We enjoyed the wine bar!”

Sep 4, 2008 by Sharon from Truckee, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the decor, not a tacky casino.
• Only complaint - would have liked a bath tub.

“Grand Sierra Resort is the nicest hotel in Reno. The casino area is unobtrusive. The common areas are rather elegant, as was our room. The room was decorated in muted brown/black/gray tones. The bed was extremely comfortable. Nice touches like a safe and good-quality toiletries.”

Sep 4, 2008 by Lauren from San Rafael, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[8]

• It was really clean.
• It was depressing.

“The Grand Casino Resort was really nice. Our view was of some rock covered ceiling and a cement wall, but that sort of thing really doesn't matter much. And the staff was extremely helpful.”

Sep 4, 2008 by Dan
Overall Rating: 5

• The front desk staff are snotty and not friendly at all.

“Only floors 1 and 3 have smoking rooms. We smoke so we were given a room on the first floor facing the pool. It was a nice view, however at 10:30 pm the pool turned into a dance club with drums blaring until 2:30 am. If you need a good night sleep, steer clear from the pool side rooms.”

Sep 3, 2008 by Anna from Lincoln, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• Lots to do.
• Loud music party at the pool below my room until 2 am.

“I will stay there again.”

Sep 3, 2008 by Norma from San Jose, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Great location, plenty of restaurants.
• Too many kids.

“We parked our car and never left the whole 3 days we were there. Nice pool, good food, it has it all.”

Aug 30, 2008 by Vickie from Carmichael, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• I have to name just one thing. It was awesome. Love staying there.
• Not much of a casino, needs more restaurants, restaurants were too expensive.

“Over all the hotel was great! We loved that we could go use the driving range without having to get into our truck. We went bowling in the hotel it was awesome. Our room was huge like a suite. We will definitely go back and stay there our next trip to Reno.”

Aug 28, 2008 by Tod from Daly City, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• Great buffets, great recreation.
• Room was disappointing (toilet leaked, lamp did not work).

“Very nice hotel. Many things to do without needing to leave the premises. Tremendous array of restaurants food quality and service is excellent. Very good housekeeping staff. Helpful business center. On the downside, the room was not great - leaking toilet, and non-working table lamp.”

Aug 28, 2008 by John from Los Altos, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent location.
• Rooms are a little dated.

“Nice location, great pool (that I didn't use), nice casino.”

Aug 25, 2008 by Pete from Berkeley, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[2]

• The size, cleanliness, safety were all terrible.

“Avoid at all costs unless one desires to stay in a mediocre, unsafe, dirty, firetrap.”

Aug 25, 2008 by Bill from Blaine, WA
Overall Rating: 2
Cleanliness:[8] • Staff:[9] • Location:[8]

• Broad range of excellent facilities including bowling alley, theatres, pool, restaurants.
• Noise.

“An excellent hotel in every way except for one major flaw or problem. We had room on the southwest side of the property which faces the swimming pool and airport. There was no noise from the airport. From 10:00 pm to 2:00 am, the pool area turns in to the Nikki Beach Night Club with 36 high watt speakers pointed at the hotel blasting Hip Hop, Rap and Rock music at concert levels non-stop for four hours. Needless to say it is impossible, I repeat impossible, to try to sleep until after 2:00 am. For a one night stay where you spend about 8 hours in bed before traveling on the noise was intolerable. My main disappointment was that they did not tell us about this nightclub and the noise when we checked in as the hotel has many rooms. My wife and I have stayed here before in the quiet areas and the stay was fine.”

Aug 25, 2008 by Felix from Reno, NV
Overall Rating: 1
Cleanliness:[8] • Staff:[4] • Location:[10]

• Location was good and the onsite port of subs was good.
• Many rooms including mine were never upgraded from decades ago.

“There are great rooms at this hotel however they also have whole floors with old poor quality rooms that were never upgraded to the 3/4 star range.”

Aug 24, 2008 by Bruce from West Hills, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Everything you need is within the hotel. Exceptional value.
• Room was not quite a 3 star.

“Entertainment food and rooms all at 1 location. Well located right off the 395 near the 80.”