User Reviews for Atlantis Casino Resort and Spa

Research User Reviews for Atlantis Casino Resort and Spa (1-20 of 515)

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Oct 28, 2009 by Claire from Berkeley,CA
Overall Rating: 6

• My room was spacious, clean, and quiet.
• The public areas were often cigarette smoking, noisy casino areas.

“If you can tolerate having to negotiate loud, cigarette smoke filled gaming areas to get to your room and your meeting rooms, then this will be a bargain. My room was clean, quiet, and spacious. The most popular restaurants in the hotel were dreadful.”

Oct 17, 2009 by Jasmann from Plumas Lake,CA
Overall Rating: 10

“The hotel was away from the strip in a comfortable atmosphere. Overall this hotel was very nice. It provided a luxurious environment. Spa and pool area located within the facility. It also had a whole floor dedicated to food and entertainment. I would stay there again. We had a luxury tower room.”

Oct 7, 2009 by Tom McGuigan 559-907 from Visalia,CA
Overall Rating: 1

• The hotel was uncooperative in resolving my problem. I rerouted to Vegas and spent a large sum of money.
• They were rude and not helpful.

“Will not stay there in the future. I have been at this hotel in the past and this is not a four star hotel.”

Oct 5, 2009 by Linda from Chesterfield,MO
Overall Rating: 7

“Hotel was close to airport. Staff very friendly and helpful.”

Oct 2, 2009 by Wendy from Trinidad,CA
Overall Rating: 4

• Clean, comfortable, and a great staff.
• Gambling environment, very impersonal, and impossible to win on slots.

“The hotel was outstanding. But the gambling was boring, there were no friendly people, can't win on any of the slots or tables. Just no fun at all.”

Sep 22, 2009 by Adam from Saint Louis,MO
Overall Rating: 9

• Clean rooms. Spa on site.
• Desk needed way to attach laptop lockup cable.

“Nice clean rooms in a great resort. The casino was nice and conveniently located close to the airport and expressway.”

Aug 20, 2009 by John from Etna,CA
Overall Rating: 9

• Location was good for all around travel in town and
  close to many other attractions.
• No icebox in room.

“Overall clean, remodeled rooms, lots of space and
staff was friendly and helpful.”

Jul 24, 2009 by Sally from Brighton,MI
Overall Rating: 9

• The room was large, nice, clean and quiet.

“The hotel was close to the airport which is what we wanted and very clean and nice. I would recommend it to others.”

Jul 22, 2009 by Michelle from Bishop,CA
Overall Rating: 10

• Atmosphere.

“The room and hotel exceeded my expectations.”

Jul 13, 2009 by John from Redding,CA
Overall Rating: 3

• The rooms I asked were not ready-delayed until 6:30.

“I booked three rooms for my family and friends. Arriving early I hoped to secure the rooms prior to picking them up at the airport. Returning at 4:30 only one room was available. The other two rooms were not ready until after 6:30 that evening, which was difficult and inconvenient.”

Jul 10, 2009 by Ken from Northridge,CA
Overall Rating: 3

• Nothing.
• The room.

“The room was cheap and they were making a lot of noise the next morning changing the rooms.”

Jun 27, 2009 by from Bend,OR
Overall Rating: 10

• Clean and light.
• Extra resort fee.

“Fine.”

Jun 11, 2009 by Nanette from Fallon,NV
Overall Rating: 9

• Great room. Comfy beds. Amazing view.
• Hard to find parking, long way to walk.

“Great experience overall. Great view, clean/comfortable room.”

Jun 3, 2009 by Christina from North Highlands,CA
Overall Rating: 1

• Nothing.
• Old and raggedy, inconvenient, room not a 5star at all.

“Beds were hard as a rock, old looking, elevator & escalator not working with no notice or warning. No refrigerator or microwave, which you can get in a motel 6 for less. It was a good hike to get to parking area. Rooms were not much better than a Motel 6. This was in the tower. Everything cost extra and they charge an energy charge per night.”

May 20, 2009 by Barbara from Auburn,CA
Overall Rating: 10

• The front desk staff was excellent.
• No coffee service in the room and no fridge.

“The hotel staff greeted us in a friendly and efficient manner. The hotel is clean (there is smoke in the casino area) and neat. The room we stayed in was quite spacious, had good air conditioning (which we needed), and was clean.”

May 20, 2009 by Roberta from Fallon,NV
Overall Rating: 8

• The view.

“The remodel was needed, most of the staff was very friendly and helpful.”

May 19, 2009 by Lillian from Dublin,CA
Overall Rating: 10

• It was so comfortable, cheery and fit our needs.
• I do not believe there was anything.

“It was comfortable, cheery, friendly a convenient location, restaurants were very nice, not much more a person could want. Also, enjoyed the gambling.”

May 18, 2009 by Debbie from Raymond,WA
Overall Rating: 9

“Hotel was very close to the airport and easy to find. It was not close to anything else though. The hotel rooms were great. Looked very nice and newly newly remodeled. Over all the value was great and we would love to stay here again.”

May 14, 2009 by Laurie from Las Vegas,NV
Overall Rating: 8

• Indoor pool was OK, carpet in the room.
• Hot tub, old had cracks in tile, outdoor pool was old, threatened to charge for pool towels if we did not return them.

“Overall good experience. They charge $10.00 per day for internet access. That is taking advantage of the customer when there is no other choice.”

May 10, 2009 by Dayne from Carson City,NV
Overall Rating: 9

• It was great. Had a great evening.
• Nothing.

“It was great.”

Mar 24, 2009 by Dale from Coquille,OR
Overall Rating: 6

• The food was awesome!

“Our room was next to very loud air conditioning equipment and the view out our window was of the air conditioning equipment, which was about three feet away from our window and about ten feet high, it was all we could see. If you don't use the valet you can't use a luggage cart so get ready for a long walk through the casino with your luggage.”

Mar 18, 2009 by Shalabh from Alameda,CA
Overall Rating: 3

• The layout of the hotel lobby is inviting.
• The staff was rude, the rooms were not well appointed.

“I would not want to stay at this hotel in the future. The staff was rude, and incompetent to fulfill our requests. The rooms we received did not meet our needs, and after moving three times, we finally gave up. The pool is too small for the number of guests using it.”

Mar 18, 2009 by Alexis from Port Saint Lucie,FL
Overall Rating: 9

• Pet friendly.
• Parking at motor lodge.

“Very clean, interesting with the full mirrored wall behind the bed and the bed was mostly comfortable. For being pet-friendly you would never have known it by the cleanliness.”

Mar 8, 2009 by C C from Hailey,ID
Overall Rating: 8

• Easy check-in, easy out, beautifully appointed rooms, good location.
• It is unclear where to park, so many reserved spaces, no signs.

“The maids are the only thing that upset this trip to the beautiful Atlantis. A small chunk of glass on the carpet next to the bed. Ouch! And, loud laughing and shouting to one another outside in the hallway at 9am, despite my do not disturb sign. I didn't get in until late, and isn't this supposed to be a late night, party kind of place. Then, morning shouting waking me up. If I wanted to go to bed early and rise early, I could go to the office.
Their shouting was in Spanish, so I don't know what they were laughing or shouting about.”

Mar 4, 2009 by Carole from Kernersville,NC
Overall Rating: 9

• Restaurants were outstanding - rooms were very attractive.

“Excellent place to stay. Good entertainment and good location.”

Feb 8, 2009 by David from Temple City,CA
Overall Rating: 7

• The food in the Napa Bistro was very good.
• The decor of the hotel is very stale

“Located out of the center of Reno, adjacent to the convention center and not far from the airport, this hotel is best suited to the business traveler with a vehicle. Shopping malls and chain restaurants are near by but you need a car to reach them. The staff is very friendly and accommodating. If late 20th century shocking pink and purple decor is what you are missing then this hotel is for you.
”

Jan 29, 2009 by Carol from Hartysburg,MO
Overall Rating: 10

• Decor was lovely. Room was attreactive and comfortable. Free valet parking. Many choices for food. Smoke free restaurants and casino areas.
• No negative comments. Atalantis steakhouse was closed for renovation

“Very friendly staff, Helpful. Bistro Napa had fantastic food, but not cheap! Spa was lovely.Another plus is the resort is so close to the airport and the highway.”

Dec 18, 2008 by Kurt from Bismarck,ND
Overall Rating: 8

• They had an excellent Suhi Bar. The rooms were clean and acceptable.
• Smokey lobby.

“Too much smoke in the lobby and casino. If the restaurant was not smoke free I would have checked out. The staff was friendly.”

Nov 27, 2008 by Doug from Nampa,ID
Overall Rating: 8

• Great buffet!
• No in-room coffee?

“Buffet was awesome! No in-room coffee was crazy! Nice room considering bed mixup. Free parking, but no free Wi-Fi.”

Nov 6, 2008 by
Overall Rating: 6

• Valet was fast.
• Cigarettes stay in ash tray at 7th floor elevator for two days.
  

“It was clean to first site but than my wife noticed what looked like spray from a soda can on some of the walls.
”

0 of 1 people found this review helpful.

Nov 2, 2008 by David
Overall Rating: 9

• Staff is competent and all you would expect from a very well run hotel.

“Service - excellent. Our room - tastefully decorated, well appointed and quiet. Restaurant - service - staff are accomplished, knowledgeable and sensitive,
wine list, particularly impressed, our dinners were simply excellent, will definitely return! Thanks & kudos to all the staff, chefs and restaurant manager!”

1 of 1 people found this review helpful.

Nov 2, 2008 by Sharon
Overall Rating: 10

• Great room and amenities.
• Parking was too far away. Also, our room was too far from the elevator, so we walked a lot.

“Very nice hotel overall. It was very clean and the staff was nice.”

1 of 1 people found this review helpful.

Oct 20, 2008 by Don
Overall Rating: 8

• Casino and room was comfortable. Airport shuttle was convenient.

“Typical casino/hotel with basic amenities and plenty of food options. The room was comfortable and quiet.”

1 of 1 people found this review helpful.

Oct 7, 2008 by Bill
Overall Rating: 9

• Beautiful hotel, well kept and responsive staff. Excellent Restaurant.
• Shower head was broken. Buffet was much less than advertised.

“Service was exemplary. Spa was great. Value is outstanding pleasure or business.”

Sep 17, 2008 by
Overall Rating: 5

• Old rooms, elevators mounted on the outside of the building in front of the room.

“Had an old rooms, with elevators mounted on the outside of the building in front of the room.
Concierge tower has free breakfast, wireless, free drinks etc, however no bottled water to take to the room (for a concierge service I would expect this).”

1 of 1 people found this review helpful.

Sep 11, 2008 by Teresa W. from Brush Prairie, WA
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[5]

• The Manhattan-style deli was excellent.
• Our room was located outside of the main hotel/casino, the rooms were of poor quality.

“We were very excited to stay at The Atlantis, but were disappointed when we arrived at our room. It was located quite a ways away from the resort. My daughter is allergic to dogs and we could hear dogs barking constantly from the room next door. When we attempted to call the front desk, to ask if we could change rooms, the front desk button on the phone would connect to a woman's private phone line who was not affiliated with the hotel. We were very disappointed with the room.”

Sep 8, 2008 by Gene from Cedar Ridge, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The eateries were excellent.
• The carpets in the hallways needs to be stretched.

“We found our stay very nice. Everyone was very friendly and are stay went smoothly.”

Sep 7, 2008 by Jianren from Valhalla, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[8]

• The price is reasonable.
• It is a casino.

“It is reasonably priced, but it is a very noisy place because of the fact that it is a casino. Not good for a family vacation.”

Sep 5, 2008 by thelma
Overall Rating: 0

• Awesome.
• Price on alcohol.

“We loved it.”

Sep 5, 2008 by Deborah from Daly City, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• They have good public areas and the Atlantis Oyster Bar is superior.
• The bed was uncomfortable, the bathroom was crumbling, the bed and couch covers were nasty, the TV was tiny, no fan in bathroom.

“Once excellent hotel and casino now showing signs of slovenly old age. The restaurants are still good, especially the oyster bar, but the room we got was falling apart, especially the bathroom. And please wash the bedspread some time this decade.”

Sep 4, 2008 by Seth from Shasta Lake, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• They upgraded our room upon check-in.
• The bedspread and curtains were ugly.

“The hotel is great! This is the 2nd time I have stayed here, and for the money, I think it is the best in Reno. The motif in the rooms are ugly, but it is clean and comfortable. Staff is great and there are many places to eat.”

Sep 4, 2008 by Sheila from Sacramento, AR
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[7]

• They actually upgraded our room the 2nd night.
• The first room we stayed in was suppose to be non smoking & smell terrible like it was a smoking room.

“There was 2 sections of the hotel. The section that we stayed in the first night was like a Motel 6 & that is not what we wanted. Fortunately the second night we were able to upgrade our room to the Casino section of the hotel & it was much nicer. It was what we expected.”

Sep 3, 2008 by Theresa C. from Antioch, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very nice room and very nice view.
• My reception was not friendly.

“Great hotel, great price.”

Sep 1, 2008 by Elmina from Springfield, OR
Overall Rating: 5
Cleanliness:[8] • Staff:[1] • Location:[7]

• It's a casino.
• Valet parking terrible, no help with luggage or door opening. Then bellman was rude when we took cart.

“First impressions are everything! No help checking in and then we complained and bell man came up to room and apologized but we were already upset by then (waiting for luggage). They wouldn't let us take it up on their cart that we loaded. All main restaurants closed at 11:00 pm, after 11:00 had limited food and only one restaurant open with limited food choices. Didn't expect that in Reno.”

Aug 28, 2008 by Tina from Sunnyvlae, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Mobile lodge was surprisingly clean and had a nice smell.
• Cleaners walk in without knocking and make lots of noise.

“I really enjoyed my stay at the Mobile lodge Atlantis. I was surprised at the room. I thought it would be tiny and stinky. I would stay at the Mobile lodge always because its a great price and everything I need is there, except coffee. The air conditioning was great, kept room cool and hide all the noises outside. Cleaners need to knock and be more quiet in the morning.”

Aug 28, 2008 by Norma from Hayward, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The room was nice and overlooked the swimming pool.
• We had no coffee pot in the room, much needed.

“I think it is a great hotel because it was not smoked filled in the casino although people smoked. The service was excellent, including the maid that we had. The gambling machines, though we didn't win, constantly paid back which kept you playing for hours.”

Aug 27, 2008 by Kevin from Santa Clara, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The deli is good, better than the snack bar upstairs.
• No directions to get around blocked aisles due to construction.

“They had the main doors from the rear parking lot blocked off, as well as several aisles inside, and no directions to the front desk. I got stopped twice by people who'd never stayed there and were trying to find a way to check in. The snack bar had stopped offering milk shakes. I had other issues with the hotel this time. I have stayed on over 40 hotels (different chains) in the last 6 months, and it really is starting to show in what I expect from my hotel. The shower nozzle was pulled out from the wall in my room. Not a good thing. Finding an electric outlet by the desk to plug in the computer was a challenge. (It was hidden behind the curtains on the other wall.) Internet access costs $10/day. Why? Very few hotels charge for this any more. Trays for room service put out at 8pm were still in the halls at 8 am. (That's just wrong.) All in all, I will think twice about staying at this hotel in the future.”

Aug 27, 2008 by Michael from Yuba City, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Restaurant value.
• Garbage next to elevator.

“The hotel was a good value for the price but the garbage can next to the elevator need to to be empty for most of our stay the smell was bad.”

Aug 24, 2008 by Patricia from Las Vegas, NV
Overall Rating: 4
Cleanliness:[4] • Staff:[2] • Location:[7]

• The pool and arcade.
• Our first room smelled really foul.

“This hotel was unfriendly when it came to the bellman and security.”

Aug 23, 2008 by Johnny from Grass Valley, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[10] • Location:[4]

• Very nice, friendly, helpful staff.
• Dumpy motor lodge. Have to pay $10 a day for internet access. This should be free.

“I turned the shower on and moved the shower head to change the direction of the flow and "bam" the whole shower pipe breaks off. Water is going everywhere. Luckily I was able to turn the water off. Also, nowadays all hotels should have free internet access. This one charges $10 a day.”