User Reviews for Peppermill Hotel and Casino

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Oct 19, 2009 by Danielle from Shafter,CA
Overall Rating: 10

• Everything it was perfect. I will definitely be staying again.

“It's beautiful.”

Oct 2, 2009 by Ann from Mccook,NE
Overall Rating: 8

• Price.
• Having to pay extra for Internet service.

“Nice place to stay liked the Priceline price.”

Aug 13, 2009 by Norman and Darlene from Medicine Hat,Canada
Overall Rating: 10

• Clean, friendly staff, accommodating to our needs have everything a person needs for a holiday.
• We were on 8th floor, cleaning supply cupboard next door, staff when starting shift sometimes argued and woke us up.

“We give it a rating of 9/10, would go back there again and take our family with us.”

Jul 13, 2009 by Diane from Anderson,CA
Overall Rating: 9

• The fitness center was well equipped with numerous Precor Ellipticals, free weights, and Nautilus machines. The pool area was inviting.
• The only negative I can think of is that the temperature of the pools was too warm for me personally.

“The Peppermill is truly a high quality resort experience. The food we ate the various locations around the resort was excellent, although the prices were a bit higher than we would have had to pay if we had gone off-site. One addition that would be nice is to have a mini-fridge in the rooms, instead of the expensive supposed touch-sensored mini-bar. We did succumb to the convenience of purchasing a can of 100% orange juice which cost $3.75 and tasted horrible. I don't know if it was spoiled or if it is just not a good idea to buy citrus-based juice from an aluminum can. The huge pluses included the pool and work-out areas, the numerous and convenient excellent food choices at the resort, the beautiful decor throughout the hotel public and room areas, the quick and efficient valet parking staff, and man other small touches that add to the overall stay.”

Jun 26, 2009 by Donald from Los Lunas,NM
Overall Rating: 4

• Rooms were well appointed.
• Elevator did not work, had to drag bags up 3 flights of stairs.

“This is a casino hotel. Staff have little interest in whether you are happy.”

Jun 25, 2009 by Kaz from Star,ID
Overall Rating: 9

• The general ambiance was nice and clean.
• Too smoky and locked doors in some public areas.

“In general, a very nice experience. The room could be lit a bit better, especially the bathroom. Casino area was too smoky. A Pina Colada for $9, ridiculous. Very pleasant pool area and the staff in general was very pleasant. We would stay again!”

Jun 25, 2009 by Dan from Martinez,CA
Overall Rating: 9

• Nice looking rooms.
• Smokey casino.

“I was impressed with the room, very nice, just don't touch the snack tray. Someone was smoking in the hallway, and I could smell it. Dishes were left in the hallway a little too long. Other than that, It was really nice. The room was nice and had a great view. Seafood buffet was good, not great, you should do it once though.”

Jun 12, 2009 by Mitch J. from Meridian,ID
Overall Rating: 7

“Placed us in a detached building that had a poorly marked and poorly located elevator. Room was well kept and clean. All staff were rude, impatient and not helpful in the least (except those that were in a tipping position valet, bellhops). Especially bad were the reception people who were shockingly rude.”

Jun 12, 2009 by Tim from Salt Lake City
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Leaving.
• Cold showers, dirty rooms and rude staff.

“Staff has lousy attitude and it will be more comfortable.”

May 12, 2009 by Saleh from Logan,UT
Overall Rating: 1

• Very crowded hotel. Staff
  is rude.
• The parking, staff crowd.

“ When we arrived at the hotel the guy who suppose to take my luggages, left some of them at the car. They are very busy and treat you very fast which could cause problem. What a bad place to stay. The bellman takes 20 minutes to bring your luggages. When I wanted to check out I called the bellman and it took him around 30 minutes to come (not kidding). Also, some people said offensive words to my wife which is really bad thing. I would not recommend staying at this hotel.
”

May 6, 2009 by The Chadd from Carmichael,CA
Overall Rating: 9

• Very nice for the price.
• Watch out for the $7.95/night resort fee.

“Loved hanging out at the Fireside Lounge in the casino area. Sitting by the fountain with a flame shooting out of the center is very romantic with some wine and a lovely lady.”

Apr 30, 2009 by Mark from Redding,CA
Overall Rating: 8

• Convenient covered parking.
• The check-in area was small and cramped would be nice to have it spread out a little more.

“I have always been pleased with the overall value and service of the Peppermill. Very nice rooms for the price and covered parking.”

Apr 29, 2009 by Jana from Draper,UT
Overall Rating: 8

• Very nice pool area.
• That they charged $7 per night extra and $12 for internet per day.

“Overall, it was pretty good. 5 of us got the older rooms, one got a very nice, larger, refurbished room.”

Apr 22, 2009 by Carrie from Bishop,CA
Overall Rating: 10

• Clean, friendly, and centrally located.
• Nothing.

“We reserved two rooms for four of us. They got exactly what we requested. (Non-smoking, two king beds in one room and one king bed in the other and adjacent to each other.) The rooms were extremely quiet from hallway traffic. Beds were pillow-top, very comfortable. Great night sleep. Large flat screen TV in room and smaller flat screen TV in bath/shower area. Would stay again.”

Apr 14, 2009 by Theresa from San Diego,CA
Overall Rating: 6

• The rooms I stayed in were recently remodeled so the rooms looked new.
• Since it was so big, it was difficult to get around because the signs were not easy to find.

“It was a good thing I only stayed one night and had the choice to upgrade my room to something nicer. The standard issue was unsatisfactory. Even the upgraded rooms had thin walls because I was woken up by people laughing in the hallway and people talking in the room next door.”

Apr 13, 2009 by Willie from Fremont,CA
Overall Rating: 3

• Friendly professional staff.
• Room assignment and location.

“Generally nice. Facility with professional staff.”

Apr 9, 2009 by Rich from Carmichael,CA
Overall Rating: 9

• Accommodations were clean and staff was friendly.
• Check-in took more than 30 minutes due to large groups.

“Very nice accommodations, large clean rooms and convenient to local destinations.”

Apr 4, 2009 by Carolyn from Camarillo,CA
Overall Rating: 10

• Superior cleanliness.
• We had to wait quite a while before our room was ready.

“Beautiful hotel. The latest everything. Pleasant and capable employees on the casino floor, in the restaurats and at the front desk.”

Mar 9, 2009 by Gary from Midland,TX
Overall Rating: 10

• Total comfort and luxury under one roof!
• I was totally satisfied and have nothing negative.

“I thoroughly enjoyed my business stay and wish I could have stayed longer. I
will be returning with my family for a relaxing and entertaining time.”

Jan 20, 2009 by Tom from Napa,CA
Overall Rating: 9

• the pool area was amazing, the room was very nice.
• the money I lost there.

“The best hotel/casino in all of reno, hands down. There is no comparison. The Peppermill is like something you would find in Vegas.”

Jan 4, 2009 by Joe from North Highlands,CA
Overall Rating: 10

• Fun casino, great food, comfortable & nicely decorated room.
• Nice plasma TV but it only worked half the time.

“I will stay at the Peppermill from now on. I have stayed in at least 4 other hotel/casino's in RENO but this is now by far my favorite!”

Dec 10, 2008 by Adrianne from Mammoth Lakes,CA
Overall Rating: 9

• The front desk clerk was very nice.
• Coffee and a danish are way too expensive.

“Peppermill is reliable. I probably won't be able to afford staying there if they remodel those rooms to the scale of their new addition!”

Dec 3, 2008 by Mariya from Santa Rosa,CA
Overall Rating: 6

• Nice pool, kids area and plenty of restaurants.

“Hotel is good, however not all of it is renovated. The pool did not have a close by changing room so we had to freeze getting back to the room. However it was great that they had kids area and friendly staff. Overall nice experience, but turned out to be more expensive than we expected.”

Dec 3, 2008 by Pam from Alameda,CA
Overall Rating: 4

• Person that checked us in.
• Rooms were really tacky and hotel/casino was smoky.

“I wouldn't recommend this hotel. You can't get to check in without walking inches from casino. Very smoky lobby and casino.”

Dec 2, 2008 by Michelle from Citrus Heights,CA
Overall Rating: 5

• Pool area.
• Behind the sink soap scum mildew in shower grout sheets stiff like they were starched.

“Nice place but not easy to go from one area to another you have to back track to get on an elevator or escolator to reach resterants to rooms to parking garage.
Must carry lugage from garage to walkway to escalotor through crowds to reach the elevators for the room towers.”

Oct 28, 2008 by Renee
Overall Rating: 2

• Newer rooms and facilities might make for a pleasant stay in the future.
• Peppermill Tower rooms need to be refurbished.

“The room was worn and outdated and although it was non-smoking, the bedspread was filled with cigarette burns. Check in is painfully slow with unfriendly front desk people. Lines for elevators were long and slow.”

Oct 2, 2008 by Hilary
Overall Rating: 1

• Sleeping comfort.

“Horrible treatment by staff. Each night I spent going from one end of casino to other to check in, standing in line and trying to get into room. I will never stay at Peppermill again.
”

Oct 1, 2008 by Ken
Overall Rating: 4

• The bed was very comfortable.
• No bathtub, very rude front desk staff, extremely slow.

“We had to wait half an hour to check in. The desk staff was rude and unhelpful. The check in process was painfully slow. We were also disappointed to find out the room didn't have a bathtub, just an open shower with no door or curtain. The restaurants were cheesy and overpriced so we didn't eat there.
”

Oct 1, 2008 by bob
Overall Rating: 3

• The bed was very comfortale and had a nice TV.
• The location of our room and the food in the coffee shop.
  

“The casino was dark and our room was way in the back on ground level there was construction going on and it was noisy and dirty. Last year we stayed at the Atlantis and we had a great view and the food was decent.
”

Oct 1, 2008 by Ed
Overall Rating: 10

• Good location, enjoyable and loose slots.
• Really didn't like the lighting in the casino, re: reflected light; food at buffets not as hot as it should have been.

“I've visited Reno many times in the past and this was my best stay to date. I would certainly return and recommend this to others.”

Sep 23, 2008 by Teri
Overall Rating: 10

• Much nicer room than we expected - excellent customer service too.
• Air conditioning.

“We were very pleasantly surprised to see such a well-appointed room in what is supposed to be the older part of the casino hotel. If this older part is so nice, we can't wait to try the newer rooms! Even in our room, it had new furnishings and extremely comfortable beds and pillows. Our only criticism is the air conditioning could not be adjusted downwards by us. We had to call maintenance, who told us that nowhere in the hotel can a guest control the temperature. Seems a bit odd and the result was that my husband was very cold, although I was fine. We will definitely stay here again; I've stayed at three other casino hotels in the area and not one came close to this one. I was very very impressed with how courteous every single one of the staff is, especially reservations and the front desk, despite their apparent youth. It tells me they have had great training and put it to good use. The best stay I've had in Reno.”

Sep 13, 2008 by Brian from West Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our room was very spacious and had an incredible steam room and spa.
• The necessity of checking-out! We didn't want to go!

“We had an incredible time at the hotel and casino. Our room was the best we've ever stayed in.”

Sep 10, 2008 by Joel from Roseville, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[3] • Location:[7]

• Location: easy freeway access.
• Room from the 70s, 1 hour line wait to check in.

“Do not stay here. It reminded me of something that you would see in the 70's. TV was small, iron was broken. It was run-down and not at all what I expected.”

Sep 10, 2008 by Cathy from Abilene, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• We ate in two of the restaurants at the Peppermill and they were wonderful!
• No coffee pot in the room.

“We had a wonderful experience at the Peppermill. We did pay for an upgrade room when we arrived so that we would be in the new Tuscany Tower. The rooms in the Tuscany are 4 star! We were very impressed with the Biscotti restaurant and also the Steak House located at the Peppermill.”

Sep 8, 2008 by Lois from Wahiawa, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great renovations, comfortable rooms, fun dining experience, overall ambience of various features is well rounded.
• The casino smoke in the weekends were at times very unbearable that we left early.

“I'd definitely stay at this hotel again!”

Sep 4, 2008 by Mark from Toledo, OH
Overall Rating: 8
Cleanliness:[3] • Staff:[10] • Location:[10]

• Quick check in/checkout.
• The halls in Montego Bay were filthy.

“Great staff, easy access to the property, close to airport - good business hotel.”

Sep 3, 2008 by Karen from Paradise, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[6] • Location:[4]

• The room was clean and the pillows were perfect.
• No clock, coffee in the room, not what I expected for a 4 star hotel.

“I liked the Peppermill as a whole, I would stay there again. There was nothing so special about the room in the Tuscan Tower. The checkout process was confusing, they were very accommodating at check in but when it came time to check out it was not as convenient as check out at other hotels I have stayed in.”

Aug 30, 2008 by Jopei S. from Iowa City, IA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Convenient location outside of Downtown Reno.

“This casino has varied clientele that caters to a large spectrum of individuals. Decor is tasteless, but energy is bustling.”

Aug 26, 2008 by Ronnie from Incline Village, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful new, quiet, rooms and really comfortable beds.
• My breakfast bacon was way too flabby.

“We stayed in the new Tuscany Tower, and had a beautiful room, two king beds with wonderful mattresses, and a huge flat-screen TV. The bathroom included a Jacuzzi tub, two sinks, lots of marble and tile, and another flat-screen TV. The view down to the new pool area is beautiful, even though the pool area is still under construction.”

Aug 22, 2008 by Sharon from Oak Forest, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[3]

• The room that I upgraded to was exquisitely decorated and the service was excellent.
• The Montego Bay building was way in the back of the hotel. Very inconvenient.

“The upgraded room was beautiful. I had a great view of Mt. Rose up near Tahoe but only because my son lives in Reno and asked for that view. The Montego Bay building was a stories back in the service area without views.”

Aug 21, 2008 by Cynthia from Sacramento, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[8]

• The hotel room was beautiful extremely well done Casino was fun BBQ Restaurant Uraunt was great!
• Service Was Terrible! They need to get a 4 star staff to go with facility.

“The rooms were very nice I would rate them 4 star. Casino was fun and kept us playing. The BBQ Restaurant was awesome! But the service of the hotel staff and coffee shop staff left a negative mark on our stay. 8:30 am Sunday morning house keeping entered our room without a knock! Opened the door and then announced housekeeping! We were told to come back 3 times before our room was ready front desk person accused the other front desk person of not doing her job right in front of us when in fact I witnessed that person do what she was supposed to do. Bell staff very unfriendly. Coffee shop was very unorganized and unhappy doing their jobs. Valet was super efficient, friendly and professional. That Department must have a good manager!”

Aug 11, 2008 by Frank from Aurora, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location newly remodeled.
• Congested check in.

“Good Casino Hotel in Reno. New rooms are wonderful. Congested Check in area. Don't use valet for check in - heard longer than 2 hour wait for baggage.”

Jul 31, 2008 by Mike from Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• The room was very nice and clean.
• We were charged for a minibar item we did not use.

“The location is very good in Reno, but you do have to use your car for getting downtown Reno. We were very upset about a charge for a minibar item that we did not take. We called three different times to no avail the accounting staff did not call back two of the times and the third person would not take the charge off the charge.”

Jul 21, 2008 by Jenny from Frankfort, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• The rooms were spacious and well maintained.
• Do not like the casino scene, walks were too long.

“A bright and clean hotel. The Reno casino scene was a bit overpowering, but OK if not with children, who felt out of place. The rooms were clean and newly decorated in cheesy Vegas style luxury. The hallways and walks to rooms were too long. The restaurants were good. I'd stay their again for a night.”

0 of 1 people found this review helpful.

Jul 20, 2008 by Diana P. from Vail, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, staff was friendly and helpful.
• No coffee pot in room - Snacks on censored tray is not child friendly.

“Overall, beautiful place to stay.”

0 of 1 people found this review helpful.

Jul 20, 2008 by Deedee from Las Vegas, NV
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[6]

• Well priced for accommodation.
• Difficult to find room - need better markings/directions.

“Nice place to stay. Room had just been remodeled and was very comfortable. Construction was going on but workers were leaving for the day as we arrived and we had no problem. Food at cafe was reasonably priced. We were just passing through Reno so our stay was overnight only.”

0 of 1 people found this review helpful.

Jul 18, 2008 by Jill from Sebring, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[5]

• Very nice remodeled room. Great bed.
• Getting from parking to your room. Terrible layout.

“The hotel overall was great. What's with the extra service charge when you check in?”

Jul 11, 2008 by Theresa from Fresno, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• I enjoyed the convenience of nearby eating establishments and some shopping.
• There was almost nowhere except the rooms to escape smoke when using the machines.

“I will be anxious to see the hotel after the current construction is completed, as I believe the new areas may provide more adult swimming areas and other amenities in the spa area. I would like to see some less expensive shops for more mundane purchases. Overall my 3 day stay was enjoyable.”

Jul 9, 2008 by Tim from Cottonwood, CA
Overall Rating: 2
Cleanliness:[10] • Staff:[1] • Location:[3]

• Clean.
• Poor hot water conditions.

“We complained about the hot water being non existent. Was told would there to fix it and never came, or if they came they still didn't fix it.”

Jul 9, 2008 by Stephanie from Sparks, NV
Overall Rating: 1
Cleanliness:[9] • Staff:[2] • Location:[10]

• Everything except our room!
• NA.

“Excellent! But staff needs improvement to learn to appease a customer.”

1 of 1 people found this review helpful.