User Reviews for Eldorado Hotel and Casino

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Nov 19, 2009 by Jenn from Redding,CA
Overall Rating: 1

• Nice lobby. Friendly staff. Nasty room.
• Gross motel 6 room. Not even 2 star.

“They upgraded us for free to a bigger room that was also gross. Rundown. The lobby if deceiving.”

Oct 26, 2009 by Shelly from South Lake Tahoe,CA
Overall Rating: 4

• Close to downtown. Easy to walk everywhere.
• The pool and jacuzzi were closed. Would not have selected this hotel if we knew that.

“The location of the hotel was excellent; close to restaurants and the river. However, the customer service was poor and the pool and hot tub were closed. If we would have known that there was no hot tub, we would have opted to stay at a different hotel.”

Oct 8, 2009 by Merle from Mountain View,CA
Overall Rating: 10

• Check-in was very easy and staff was helpful.
• It's like a cruise ship, you can get lost very easily!

“ We came from the airport to the hotel and never left. We had a great time. Restaurants were very good, restrooms clean and had hand lotion, very important when in dry areas. Most hotels have stopped this little extra. ”

Aug 24, 2009 by Sally from Alamo,CA
Overall Rating: 2

• Room was not nearly as good as expected.

“There was a $3 resort fee (What was that for, the privilege of gambling?). The buffet was expensive and the food only so-so for $35 for two people. I expected better quality food and selection.”

Aug 17, 2009 by Angela from Sacramento,CA
Overall Rating: 10

• Nice, spacious, clean rooms!

“Very nice, especially for the price. I was abolutely, pleasantly surprised!”

Jul 28, 2009 by Sunnye from Soldier,KS
Overall Rating: 7

• Good location.
• No view from window.

“No room in the fridge, was pre-stocked with other stuff. Air conditioner would not cool. Bed too soft. Small room.”

Jul 17, 2009 by Esther from Pioneer,CA
Overall Rating: 10

• The room was very nice and clean. The choice or resturants was excellant.
• When we came out of the elevator to go get our car you did not have an escalator working. we had to take the stairswhich was difficult for my husband.

“I would go back again. Enjoyed the stay.”

Jul 13, 2009 by Michelle from Carmichael,CA
Overall Rating: 10

• Friendly staff, secure setting, cleanliness.
• I liked everything about the hotel.

“This hotel exceeded our expectations. We enjoyed the large room, cleanliness of facilities and friendly staff. We plan to stay here the next time we are in town.”

Jul 11, 2009 by Connie from Brooklyn,NY
Overall Rating: 5

“I am very upset.”

Jun 26, 2009 by Suzee from Reno,NV
Overall Rating: 4

• The casino and entertainment were top notch.
• The quality of the hotel room itself and the pool were 2 star.

“Perhaps an upgraded room would be nicer, but the quality of the room we had was like a 2 star hotel. It smelled bad, the carpet was old and the room was tiny. I would have rather stayed in a Holiday Inn than this room. The casino was awesome though.”

Jun 1, 2009 by Eric from Elko,NV
Overall Rating: 9

• Easy to get to.
• Gave us the wrong room number.

“This was a nice hotel. Lots of options for places to eat inside the hotel without having to walk through the casino, which was nice for kids.”

May 16, 2009 by Lorraine from Fremont,CA
Overall Rating: 8

• Beautiful facility, excellent staff, and accommodating.
• Had to pay for Internet connection. Big no.

“Because we had to pay for Internet connection, my partner was furious. He is an IT professional, and could not believe a hotel with this star rating would make you pay for such a thing. For that one reason, he would not return. However, from my standpoint, I went to get away from the laptop, see family, and it was a lovely hotel. I would go again based on the lovely facilities, and extremely helpful staff. Need to include a microwave though in the standard rooms to go along with your service bar etc. As a standard item. Just for the convenience.”

Apr 1, 2009 by Marco from Atwater,CA
Overall Rating: 7

• Great location.
• Room smelled like smoke.

“Great location, good service and well located. Non smoking room smelled like smoke.”

Mar 29, 2009 by Rebecca from Roy,WA
Overall Rating: 8

• Location is perfect
• Cocktail waitresses were few and far between.

“

”

Mar 19, 2009 by Lee from Gaston,OR
Overall Rating: 3

• Location.
• The bedrooms smelled like smoke & were nothing special.

“Very average rooms.”

Mar 11, 2009 by Paulson from San Mateo,CA
Overall Rating: 7

• Location.
• A
  dirty pillow case, horrible noise insulation between rooms.

“Typical Reno casino/hotel. Not much surprises except the nicely remodeled buffet restaurant.”

Mar 5, 2009 by Keith from Streamwood,IL
Overall Rating: 5

• Location and buffet.

“Rooms are crappy. The hotel is nice besides that, but the room was awful. There was a 19" old TV and the bathroom was horrible.”

Mar 4, 2009 by John from San Rafael,CA
Overall Rating: 8

• It's right in the middle of everything. Great location. Friendly.
• Did not have a spa. We were able to use the spa at the next hotel.

“Great place to stay for a weekend or couple of days. Easy access for parking and you can walk everywhere. The hotel rooms were nice and the beds were comfortable and the large flat screen TV made it hard to get out of bed on Sunday. I've stayed at this property a couple of times now and have never been disappointed.”

Dec 25, 2008 by Connor from Sparks,NV
Overall Rating: 8

• Comfortable bed.
• Noisy. The food was expensive.

“The Eldorado is nice. The rooms are affordable and the experience is higher class then similar casino hotels in the area. I recommend this hotel to anyone seeking a fun, relaxing experience. Not the nicest or classiest, however it is still clean and friendly.”

Dec 11, 2008 by Alex from Stockton,CA
Overall Rating: 8

• The location was perfect. Walking distance from all attractions.
• i did not enjoy the view from my room. All
  I could see was the roof top & air conditioning of the lower levels.

“Overall it was a good place to stay a weekend. Not much to do for children but plenty for adults.”

Sep 8, 2008 by Lynn from Boise, ID
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[5]

• Plenty of restaurants.
• This was a smoking hotel. Pool was closed.

“The room was very nice and the staff helpful although not always knowledgeable. Lots of restaurant choices. I wouldn't feel safe walking around the streets, skybridge to parking garage. Pool is seasonal and closes very early by 7 p.m. minimum.”

Sep 7, 2008 by Bryan from Palos Verdes Pen, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[9]

• Common areas were very nice.
• The air conditioner did not keep the room cool.

“The common areas of this hotel were very nice. The buffet was ok and our room would not cool below 75 degrees. I am not excited to return.”

Sep 4, 2008 by Zachary
Overall Rating: 10

• Super friendly front desk staff.

“We were upgraded to a suite, which would definitely encourage me to visit the hotel again. I felt like I was treated like a King while I was there.”

Sep 1, 2008 by jane
Overall Rating: 9

“Clean large rooms, friendly staff.”

Aug 30, 2008 by Patricia from Eagle, HI
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Convenient.
• Needs refurbishing.

“NA.”

Aug 28, 2008 by Jane R. from Sacramento, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Friendly enjoyable would go back.
• Nothing was bad.

“Visit and enjoy. Great accommodations friendly, fun and great access to other casinos. Lots to do just wish the slots were looser.”

Aug 24, 2008 by Marijke from Santee, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[5]

• Nice from the outside.
• They treat us as second class citizens.

“We will not stay here again. At best it's a 2-star.”

Aug 18, 2008 by Kristine S. from N Las Vegas, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• The people were very friendly.
• The pool and hot tub were not very nice. Would have liked free internet, better in-room coffee service, and exercise facilities.

“It was conveniently located and provided the essentials. The staff is very friendly.”

Aug 18, 2008 by Susan from Swarthmore, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Lots of choice, great location, friendly staff.
• Slightly tacky décor.

“If you're looking for the full casino experience, you can't beat the El Dorado - giant casino floors, and the tacky decor to match. Friendly staff and surprisingly good food - esp. coffee make it a perfect stopping off point in Reno - convenient to airport and Downtown Reno as well as major highways.”

Aug 12, 2008 by Debra from Orlinda, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice clean rooms.
• Pool and hot tub closed at dusk.

“This was a great casino hotel. I would stay again.”

Aug 3, 2008 by Timothy from La Quinta, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The location in Downtown Reno was great, was near everything I could want and need.
• No mini fridge for any leftovers of food.

“This hotel was at a great location, they are connected to two other casino/hotels and walking distance of other restaurants, shops, and theater. Great for gambling and short business trips. Not someplace for a family with children.”

Aug 2, 2008 by Carlos from Sacramento, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location.
• Room location from lobby area, too far.

“Good stay overall. Water pressure for showers was very weak. Too noisy in hallways, room could be quieter.”

Jul 31, 2008 by Catherine from South Lake Tahoe, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location and good restaurants in Casinp!
• We wanted to go to Brew Brothers, but the kitchen closes at 9:00 pm!

“Hotel in good location! Convenient parking, friendly service, plenty of elevators etc. Room was clean and we had an amazing view! Right next to the famous Biggest Little City in the World! Sign. Had nice dining options, however, most of the kitchens close at 9:00 pm. But early for being in a 24hr casino. Still found an excellent restaurant that served just about everything!”

Jul 29, 2008 by Lori from Sacramento, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[5] • Location:[7]

• Casino.
• Different levels of accommodations.

“This Casino hotel has an older sierra tower and newer towers. Our first room, in the Sierra tower, overlooked the roof of the casino. Upon calling the desk, we were offered a view of the pool or downtown. We had a room overlooking downtown. The beds were older, the room was small, overall a decidedly 2 star room.”

Jul 8, 2008 by Anto from Fremont, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[8]

• Its location.
• The room did not look like a deluxe room. It was not attractive.

“We had dinner in one of the restaurants in the hotel. Service was pathetic. It took so long for them to serve the order. The brunch in the chef's buffet inside the hotel was also very poor. When I called for room service for some hot coffee they said it will take 1/2 hr!”

Jun 28, 2008 by Miriam from Coleville, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Breakfast buffet was great One of the best I've had.
• Rooms need updating. Mold on ceiling in room needs to be taken care of.

“It's a perfectly fine hotel. The rooms need updating.”

Apr 2, 2008 by Shelly from Pacifica, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Would not give us an adjoining room request until there, then didn't have any. Unfriendly waitresses in hotel's Tivoli Restaurant.

“Very enjoyable, friendly (except in one restaurant), clean, and very quick to respond to room requests. I was traveling with 3 elderly relatives and the hotel would not give us adjoining rooms until we requested onsite. But of course, they had none once we were there. We were in an adjoining room, but had strangers next door. Also, the guard one night let 6 people on the elevator without checking pass keys, so we got off and complained.”

Mar 11, 2008 by Sandra S. from Livingston, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[6]

• Location.
• Dated.

“Location great, but needed updating. A 70's hotel that still had older carpet, room doors, etc. Hotel was ok, but nothing I would try to book again.”

Mar 1, 2008 by Hiram from Redding, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[9]

• Located conveniently.
• The staff at the hotel was wonderful, the surrounding restaurants left much to be desired in terms of the quality of the service.

“The Eldorado is simply beginning to look old and smoke stained. Everything seems to have a bit of a I need a face lift look to it in my opinion. Everything smells like smoke smoking room or not. I think that negotiation around the hotel is difficult but I guess that is the best way to keep people gambling.”

Jan 11, 2008 by Charles from Redding, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[7]

• Close to other casinos, where I will stay in the future.
• The rooms smelled bad and were in poor shape. Peeled paint, broken tile etc.

“My room smelled like sewage. The room was old and in poor repair. Paint coming up in the bathroom. I rented 4 rooms for friends; we all felt a Motel 6 would have been better. The rooms were not even close to 4 stars as advertised.”

Dec 31, 2007 by Carlos from Santa Clarita, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• The price and location that is close to the University of Reno, Nevada.
• The room and sheets stunk like cigarette smoking.

“We have stayed here before because of the location. This trip our room stunk like cigarettes.”

Dec 18, 2007 by Anne from Mableton, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• Nice bathroom, good view from 9th floor.
• Excessive internet connection charges for wireless laptops and no coffee maker in the room.

“The hotel offers a wide range of restaurants. Staff was polite. I was not pleased by their charges for wireless internet access. Wireless access is often free at hotels. That cost less. A four star hotel should provide coffee makers and wireless access in the room for free.”

Dec 16, 2007 by Maya from Roseville, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[9]

• Great food.
• Smoke filled.

“My stay was very uncomfortable due to the fact I was unable to escape the smoke. The hotel needs to get a filtration system so people that have health issues can enjoy gambling etc&”

Nov 8, 2007 by Joan from Fremont, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Rooms were quiet.
• Smoking guests.

“Busy downtown hotel with lots of activities and easy access to silver legacy and circus.”

Oct 13, 2007 by Steve from Mill Creek, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• They upgraded us to a suite and made the stay wonderful.
• Casino real smoky.

“Good location, friendly staff.”

Oct 8, 2007 by Lou from Roseville, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, safe, and friendly.
• Restaurant.

“Good place to stay but the Roxy Bistro restaurant leaves a lot to be desired.”

Sep 30, 2007 by Tom from Reno, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Bed was extremely comfortable.
• Not much.

“The el dorado Is excellently located to all of those things one might want to go to Reno for, many of which--gaming, live shows/music, dining, and so on--are available without leaving the hotel Itself. Parking Is easily accessible, the Interiors plush and comfortable. Additionally, the hotel and casino are connected Internally to other two other properties (circus and the silver legacy) leaving almost no need unmet without too much leg work. A great place to stay, with an excellent bed to boot.”

Sep 25, 2007 by Becky from Vallejo, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Smoking allowed in public area.

“Large hotel , nice facilities, many dining options, few daytime entertainment options unless one left the hotel, lots of nighttime entertainment options.”

Sep 4, 2007 by Carolyn from Davis, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Convenience.
• Smoke in the hallways.

“The hotel is a great place to stay. One bonus is that the beds are very comfortable.”

Jul 31, 2007 by Graham from El Sobrante, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Clean rooms, friendly staff.
• Lingering smell of smoke (because of casino).

“The Eldora do offers reliable accommodation, with helpful staff, convenient location. Obviously, good if you like to gamble, but still ok if you don't.”