User Reviews for Silver Legacy Resort Casino

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Oct 22, 2009 by Mark from Auburn,CA
Overall Rating: 6

• Location, parking, security. I felt safe.
• Rooms were small, no free Wi-Fi, cable TV was poor, bear minimum, coffee in the hotel was horrible.

“Rooms were well decorated, and very clean. However amenities were trapped in a time warp. No free Wi-Fi, crappy channel selection, table in room was the size of a night stand, so very hard to do work on the computer. I would not stay here again. The coffee bar in the hotel served mediocre coffee, no decent coffee place anywhere in site.”

Oct 20, 2009 by Jules from San Francisco,CA
Overall Rating: 5

• Lobby area was immaculate.
• Public area (bars/restaurants/casino) were too loud; outdated.

“Hotel Lobby belies the experience (attractive; updated). Rooms are small; outdated decor (theme is "Victoriana"). Other public areas are very outdated (restaurants and bars are very 80's; "cafeteria" style and buffet restaurants and "dark" 80's style disco bars). It doesn't work.”

Sep 24, 2009 by Roger from London,Canada
Overall Rating: 8

• Close to Highway 80.
• The beds were awful.

“Nice hotel, you expect this for a casino. The beds were awful. Very uncomfortable.”

Jul 26, 2009 by Liz from Columbia Heights,MN
Overall Rating: 9

• Very clean and everything you need is in one place.
• The pool area was disappointing, very small, probably should be called a "kiddie" pool.

“Great hotel in a smart location. Reno is starting to lose its sparkle in my opinion, but this hotel was extremely clean and the staff were very friendly and helpful. We didn't have to leave the building for dinner, and it was a great and affordable buffet. The gambling was great too. And the price could not be better!”

Jun 9, 2009 by Stephen from Fort Worth
Overall Rating: 1
Cleanliness:[1] • Location:[8]

• I survived.
• Bed bugs in room.

“I was awaken by bed bugs around 2:30 am and then placed in another room. The next day when expressing my concerns to hotel management and staff at front desk, I was asked by security to drop the issue or leave the hotel. The hotel sprayed the room and took samples of the bed bugs. I had to through all clothes and suit cases in trash to keep from carrying bugs home. The hotel said they would be in contact with me at a later date. I've heard from them, it's been almost one year.”

May 16, 2009 by Louis from Anderson,CA
Overall Rating: 4

• The shower had good water pressure.
• Horrible bed and pillows, room service brought cold food, carpets looked like they were the originals, and restaurants closed early.

“The general location and nice appearance of the lobby is where the luxury ends. I had room service for dinner the first night and the food arrived cold. Second night went to try the buffet but it was closed by 8:00 pm. Went to the buffet in the other casino that was attached and they gave us 15 minutes to eat. At $18 I was not impressed! The parking structure had tight stalls so if you own a nice vehicular it is best to park on the top and you will also be able to open the doors to be able to get out. Over all experience was very poor!”

May 12, 2009 by Delia from El Dorado Hills,CA
Overall Rating: 9

• Quiet and clean.
• Not enough handicap parkings.

“We like the prices and its a beautiful hotel.”

May 5, 2009 by Kimberly from Austin,TX
Overall Rating: 7

• Hotel/casino theme/decor and restaurants better than surrounding hotels.
• Rooms need to be updated, bed/pillows not comfortable.

“The hotel rooms need to be updated in order for it to be considered the its star level. The staff was friendly, but we had to switch rooms 3 times because of a broken AC unit and loud sounds by the elevator/service areas. We also requested more pillows/towels and waited over 1 hour before they brought them to our room.”

Apr 9, 2009 by Camille from Bozeman,MT
Overall Rating: 8

• It was conveniently located.
• Lots of smoking areas.

“The Silver Legacy is a decent hotel. The rooms are a bit small and not that luxurious. It is conveniently located with free parking. The restaurants are good, although expensive. The hotel is connected to Circus, which is really fun for the kids.”

Mar 31, 2009 by Delia from El Dorado Hills,CA
Overall Rating: 9

• Clean and convenient.
• Hear noises like wind tunnel and people talking and laughing at 4a.m.

“I've stayed here before the rooms are clean and the bed is comfortable, the only thing I forgot was my flat pillow.”

Mar 24, 2009 by Lenore from Vacaville,AR
Overall Rating: 9

• The history and attractions, including their silver mine effect.
• The only non smoking room was a handicapped room with no view.

“I love this hotel. Room was just bad this time around. The carpet really needs to be replaced. The wall paper is peeling off, the comforter was looking pretty used. There was no soap in my room. I had to call housekeeping. It took a while. The rest of the hotel is pretty nice. The house music engineers (for shows that have bands) need to be fired and replaced.”

Jan 29, 2009 by Alfs from Newark,CA
Overall Rating: 8

• Good location
• Too busy to look

“Been here years before. . . Still looks ok but now needs few renovations.”

Jan 28, 2009 by from Punta Gorda,FL
Overall Rating: 5

• Convenient to casinos and restaurants.
• Housekeeping was poor.

“The restaurants were poor on food quality.”

Nov 21, 2008 by Joyce from Stockton,CA
Overall Rating: 10

• Cleanliness and courteous staff.
• Room smelled of smoke.

“Overall a great experience. I would have enjoyed having a coffee pot in the room, but all in all it was a fun weekend.”

Nov 19, 2008 by Russell from Fremont. California
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Easy to get to from the freeway. Food and staff were all very good.
• Probably my own fault but we didn't walk away with their money.

“Silver Legacy was easy to find off of highway 80. The check in area was very upscale. We were a little worried on the day we checked in when we found a fairly long line but to my surprise we were through it within 15 minutes and while in line we were presented with free champagne. We stayed in the Deluxe Spa on the 23rd floor and was very happy with the room. The bathroom itself had double sinks and a walk in shower as big as a room in itself. Ahh, and the room service was splendid. Always had fine food within 30 minutes! All the staff was very helpful and friendly. Silver Legacy is also connected to Circus Circus and El Dorado which made this the place to be. Great Bartenders through out the Legacy. Food was great. Simply put we were impressed.”

Nov 9, 2008 by Christin from Klamath Falls,OR
Overall Rating: 10

• Very pretty and clean.
• No bathrooms in restaurants.

“We went for a army convention and had a great time! Staff was great and rooms were nice. I also enjoyed the salon.”

Nov 5, 2008 by Dawn
Overall Rating: 9

• This hotel was in a great location and was more than I had expected for Reno, NV.

“It was conveniently located between Circus Circus and the El Dorado Hotels. The rooms were as nice as the lobby and other common areas.”

Oct 20, 2008 by Frank
Overall Rating: 8

• Outstanding room-employees were very helpful.
• The food in the buffet was cold, breakfasst and dinner.

“Every thing was eceptionally nice except the food at the breakfast and dinner buffet was cold (not even warm).”

Oct 16, 2008 by Kathryn
Overall Rating: 8

• Location near National Bowling Stadium.
• No food specials associated with room stays.

“The Silver Legacy is situated within walking distance of the National Bowling Center and the Reno Events Center. It has multiple restaurants and a variety of gambling opportunities. The coffee bar in the lobby opens by 6:00 am. Valet parking and self parking are both underground.
”

Sep 13, 2008 by Susan from Cottonwood, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location is great in the heart of Downtown Reno.
• Cannot think of anything.

“I really enjoyed our stay here, wish it could have been longer. We were visiting Reno for the annual Balloon Races. We had to get up at 3:30 am to get ready for the Glow Show at the Balloon Races, the shuttle was to be at our Hotel at 4:15 am. When we went outside and asked where the shuttle was, the valet told us that the bus was full and it left early. This was a city shuttle. When I told the valet that we needed to be at the Balloon Races now, he went and got another valet to get a Hotel shuttle and take us, and the other people that were waiting, over to the location of the Balloon Race. That was above and beyond! Thank you Silver Legacy.”

Sep 12, 2008 by Jesse from Vacaville, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Proximity to Reno strip.
• Additional charges for use of steam room and fitness area. Small pool.

“Good hotel for the price. Pool is a bit small and there was an additional 8.00 charge per person for use of the fitness center and steam room.”

Sep 10, 2008 by Pat from Pleasanton, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[8]

• The location was great.
• Check in staff wasn't very friendly.

“This is a downtown Reno luxury hotel. It's easy to park and includes restaurants and casino.”

Sep 8, 2008 by Bonnie from Ukiah, CA
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• Lobby was nice and location was good.
• The carpet in room very stained or dirty felt unclean.

“The carpet in our room was very stained or dirty, 2 or 4 glasses were not clean. The rest of the hotel was really nice.”

Sep 3, 2008 by Khris from Lakewood, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.

“The Silver Legacy Reno Hotel was great. The staff was very friendly and at tentative to all guest. I would recommend this hotel to anyone who wants to feel special and get great customer service!”

Sep 3, 2008 by Kimberly from Canyonville, OR
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[9]

• The hotel lobby was nicely decorated.
• The rooms were small, didn't understand a resort fee that was charged, cleaning doesn't clean the room. Too expensive.

“The hotel lobby is beautiful, the restaurants are either too expensive for a family dinner or you get a buffet that you stand in line for hours just to get seated. The rooms are way too small for what you pay, no coffee maker in the room, the cleaning staff doesn't clean anything. Overall, I would not say this hotel is much more than a 2-star.”

Sep 3, 2008 by Wendy from Wenatchee, WA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[10]

• The location and casino.
• The beds were way too hard.

“The hotel was nice, and it has a free shuttle to the airport. The casino and lobby area were nice, great and fun bars. Be sure and check out Rum Bullions on the weekend. The dueling pianos are way to fun. Awesome location downtown Reno that you can walk over the skywalk to the El Dorado. My only complaint is the beds were way too hard.”

Aug 29, 2008 by Jorge from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wireless Internet should be free.
• No bar in the room like it said on the brochure.

“Awesome over all I love it.”

Aug 29, 2008 by Melissa from Klamath Falls, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent amenities, lovely decor, friendly service at front desk.
• NA.

“Love the Silver Legacy- hotspot of Reno, NV, in my opinion. Lovely public areas with fine decor. Wonderful dining opportunities.”

0 of 1 people found this review helpful.

Aug 21, 2008 by Gordon from Stockton, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good people, helpful.
• The air condition wasn't cold enough for said heat and check out time they only had one clerk line was long.

“Over all it was great, things happened but all good smiles.”

Aug 21, 2008 by Steve from Alameda, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[8]

• Location.
• Room was very dusty, staff was not very attentive.

“Great location, good restaurants, room was very dusty, informed staff that bathroom sink was clogged never responded to complaint. Would rather stay at New Indian casinos, than go back to Silver Legacy.”

Aug 21, 2008 by April from Fair Oaks, CA
Overall Rating: 5
Cleanliness:[3] • Staff:[6] • Location:[10]

• Location, casino, fun atmosphere.
• Disappointing and unclean feeling room.

“The casino was great, the rooms were very disappointing. I felt like I was staying at grandma's house. The room was very dated and didn't feel very clean.”

Aug 19, 2008 by Trish from Mount Vernon, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location.
• Horrible dealings with housekeeping and lost and found.

“Good experience. Pool was very small and not attended by staff. Would have been nice to have poolside services.”

Aug 19, 2008 by Robert from San Francisco, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• The location is great.
• The room was very dusty and needed to be redone.

“Overall, it was a nice stay. The nightstand area was very dusty/dirty. There were several stains/marks/unidentified globs on the carpet. The furnishings were nice enough but the rooms need to be repainted and the carpets replaced. And then it needs to be kept clean.”

Aug 15, 2008 by Richard from Ft Walton Beach, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[3] • Location:[10]

• Location.
• Parking garage design and check-in process/time.

“Small room. Noisy.”

1 of 1 people found this review helpful.

Aug 14, 2008 by Scott from Portland, OR
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[10]

• The food at Sterling's was the best I've ever had.
• Overpriced for the area.

“The room was overall clean and nice, but you could tell from the carpet and wall paper it was out dated. The location was great for just getting out and walking around town. The best about the hotel was the food at a place called Sterling's.”

1 of 1 people found this review helpful.

Aug 13, 2008 by Sandy from Wasilla, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location, cleanliness and safety.
• No coffee pot in room.

“Overall, this was a great place for me to stay. Did not have to get in my car to go do something.”

Aug 13, 2008 by Holly from Portland, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Liked most everything.
• It would be nice to have coffee maker in the room.

“Nice room, friendly staff. Lots to do close by.”

Aug 12, 2008 by Scott from Ellensburg, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was in a great location.
• Paying to use the gym and pool.

“Very neat place! It was clean and the rooms are quiet. The security at the elevators is also nice. I left a watch behind and after a phone call they found it and shipped it too me.”

Aug 12, 2008 by Carrie from Elko, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Lots to do and see, gorgeous hotel.
• It is really big.

“Completely happy with hotel and stay, got an awesome price on room in the middle of hot August nights at the last minute.”

Aug 10, 2008 by John from Moreno Valley, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[9]

• Most of the personnel at the hotel treated us well.
• The pool was cold, crowded and the spa costs $8 per day.

“I'm not sure I could recommend this hotel. The restaurants were great! Circus, was convenient, however the man near the elevators gave us wrong information and the pool and spa were negatives.”

Aug 7, 2008 by Robin from Oakland, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Clean, attractive, fun!
• Restaurant food bland.

“Silver Legacy is a reasonably priced, clean, friendly place to stay. The surroundings are attractive, and the casino is in a fantastic location!”

Aug 6, 2008 by Christian &. from Asheville, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Awesome carpet and eggs benedict.
• TV was really old.

“Great place. Very well kept and the hotel has a great feel to it with the design of the casino.”

Jul 31, 2008 by Jamie from Olympia, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Convenient location, great room for the price.
• Hotel staff was not the most friendly.

“If you are looking for an affordable place to stay in downtown Reno, the Silver Legacy is your place. Very affordable rooms and very nice. Clean room, we got our choice of which floor we wanted to stay on. The pool is nice although the hours aren't the best.”

Jul 30, 2008 by Andy from Nampa, ID
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[9]

• Good location.
• Old appliances.

“Good overall, TV not good, no coffee maker.”

Jul 30, 2008 by Robert from Davis, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[5]

• Good and tasty buffet.
• Parking is limited. Smoking room.

“Overpriced. Dated property. Parking is limited. Received a smoking room. Check out Circus, Sands Regency or Eldora do for a better value. Do not plan on returning to this property.”

Jul 30, 2008 by Lisa from Vallejo, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The location was good and affordable.
• The check out time should be a little later, like 12 noon.

“My family and I went there for the weekend to just getaway, so it was not really planned out. The price for the stay at the Silver Legacy was reasonable. The room was non-smoking (but you could clearly see cigarette burns on the blankets). We had a nice view from the 31st floor. Overall, the room was nice, clean & affordable. One more thing I like about the Silver Legacy, you were not overwhelmed with cigarette smoke when you walk in.”

Jul 29, 2008 by Stepheni from Fort Bragg, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Most employee's were friendly and helpful.
• My Mother got food poisoning and needed a wheelchair to get to our car, there was not one available.

“The hotel was wonderful, however, my mother got food poisoning from one of the restaurants, she became very ill and had a hard time walking. I called the front desk to try to get a wheelchair. Unfortunately, after being transferred to several different departments, I was told that there was not a wheelchair available. We had a great time until my poor mother got sick and we had to cut our trip short. I would recommend that they have a couple of wheelchairs available for emergency instances, like taking someone to their car or ambulance. Otherwise, I really enjoyed staying at the Silver Legacy.”

Jul 29, 2008 by Gwen from Carmichael, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were there for Ringo Starr concert but this was convenient and great.
• Everything was terrific so no negatives.

“This is a very convenient, friendly, efficient hotel. We've been very pleased to stay many times here to attend shows as well as enjoy their dining experience.”

Jul 29, 2008 by Joe from Sunnyvale, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Heart of the city with easy access to the rest of the city.
• No shuttle to Amtrak, had to take taxi.

“Clean and new like setting. Service was quick and friendly. Front desk was very helpful with any problems or answers to our questions.”

Jul 26, 2008 by Hamdi from Elk Grove, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Its wonderful.
• There is no breakfast with the room rent service.

“I like it, Its wonderful.”