User Reviews for Silver Legacy Resort Casino

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Sep 12, 2008 by Jesse from Vacaville, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Proximity to Reno strip.
• Additional charges for use of steam room and fitness area. Small pool.

“Good hotel for the price. Pool is a bit small and there was an additional 8.00 charge per person for use of the fitness center and steam room.”

Sep 10, 2008 by Pat from Pleasanton, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[8]

• The location was great.
• Check in staff wasn't very friendly.

“This is a downtown Reno luxury hotel. It's easy to park and includes restaurants and casino.”

Sep 8, 2008 by Bonnie from Ukiah, CA
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• Lobby was nice and location was good.
• The carpet in room very stained or dirty felt unclean.

“The carpet in our room was very stained or dirty, 2 or 4 glasses were not clean. The rest of the hotel was really nice.”

Sep 3, 2008 by Khris from Lakewood, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.

“The Silver Legacy Reno Hotel was great. The staff was very friendly and at tentative to all guest. I would recommend this hotel to anyone who wants to feel special and get great customer service!”

Sep 3, 2008 by Kimberly from Canyonville, OR
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[9]

• The hotel lobby was nicely decorated.
• The rooms were small, didn't understand a resort fee that was charged, cleaning doesn't clean the room. Too expensive.

“The hotel lobby is beautiful, the restaurants are either too expensive for a family dinner or you get a buffet that you stand in line for hours just to get seated. The rooms are way too small for what you pay, no coffee maker in the room, the cleaning staff doesn't clean anything. Overall, I would not say this hotel is much more than a 2-star.”

Sep 3, 2008 by Wendy from Wenatchee, WA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[10]

• The location and casino.
• The beds were way too hard.

“The hotel was nice, and it has a free shuttle to the airport. The casino and lobby area were nice, great and fun bars. Be sure and check out Rum Bullions on the weekend. The dueling pianos are way to fun. Awesome location downtown Reno that you can walk over the skywalk to the El Dorado. My only complaint is the beds were way too hard.”

Aug 29, 2008 by Jorge from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wireless Internet should be free.
• No bar in the room like it said on the brochure.

“Awesome over all I love it.”

Aug 29, 2008 by Melissa from Klamath Falls, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent amenities, lovely decor, friendly service at front desk.
• NA.

“Love the Silver Legacy- hotspot of Reno, NV, in my opinion. Lovely public areas with fine decor. Wonderful dining opportunities.”

0 of 1 people found this review helpful.

Aug 21, 2008 by Gordon from Stockton, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good people, helpful.
• The air condition wasn't cold enough for said heat and check out time they only had one clerk line was long.

“Over all it was great, things happened but all good smiles.”

Aug 21, 2008 by Steve from Alameda, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[8]

• Location.
• Room was very dusty, staff was not very attentive.

“Great location, good restaurants, room was very dusty, informed staff that bathroom sink was clogged never responded to complaint. Would rather stay at New Indian casinos, than go back to Silver Legacy.”

Aug 21, 2008 by April from Fair Oaks, CA
Overall Rating: 5
Cleanliness:[3] • Staff:[6] • Location:[10]

• Location, casino, fun atmosphere.
• Disappointing and unclean feeling room.

“The casino was great, the rooms were very disappointing. I felt like I was staying at grandma's house. The room was very dated and didn't feel very clean.”

Aug 19, 2008 by Trish from Mount Vernon, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location.
• Horrible dealings with housekeeping and lost and found.

“Good experience. Pool was very small and not attended by staff. Would have been nice to have poolside services.”

Aug 19, 2008 by Robert from San Francisco, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• The location is great.
• The room was very dusty and needed to be redone.

“Overall, it was a nice stay. The nightstand area was very dusty/dirty. There were several stains/marks/unidentified globs on the carpet. The furnishings were nice enough but the rooms need to be repainted and the carpets replaced. And then it needs to be kept clean.”

Aug 15, 2008 by Richard from Ft Walton Beach, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[3] • Location:[10]

• Location.
• Parking garage design and check-in process/time.

“Small room. Noisy.”

1 of 1 people found this review helpful.

Aug 14, 2008 by Scott from Portland, OR
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[10]

• The food at Sterling's was the best I've ever had.
• Overpriced for the area.

“The room was overall clean and nice, but you could tell from the carpet and wall paper it was out dated. The location was great for just getting out and walking around town. The best about the hotel was the food at a place called Sterling's.”

1 of 1 people found this review helpful.

Aug 13, 2008 by Sandy from Wasilla, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location, cleanliness and safety.
• No coffee pot in room.

“Overall, this was a great place for me to stay. Did not have to get in my car to go do something.”

Aug 13, 2008 by Holly from Portland, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Liked most everything.
• It would be nice to have coffee maker in the room.

“Nice room, friendly staff. Lots to do close by.”

Aug 12, 2008 by Scott from Ellensburg, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was in a great location.
• Paying to use the gym and pool.

“Very neat place! It was clean and the rooms are quiet. The security at the elevators is also nice. I left a watch behind and after a phone call they found it and shipped it too me.”

Aug 12, 2008 by Carrie from Elko, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Lots to do and see, gorgeous hotel.
• It is really big.

“Completely happy with hotel and stay, got an awesome price on room in the middle of hot August nights at the last minute.”

Aug 10, 2008 by John from Moreno Valley, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[9]

• Most of the personnel at the hotel treated us well.
• The pool was cold, crowded and the spa costs $8 per day.

“I'm not sure I could recommend this hotel. The restaurants were great! Circus, was convenient, however the man near the elevators gave us wrong information and the pool and spa were negatives.”

Aug 7, 2008 by Robin from Oakland, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Clean, attractive, fun!
• Restaurant food bland.

“Silver Legacy is a reasonably priced, clean, friendly place to stay. The surroundings are attractive, and the casino is in a fantastic location!”

Aug 6, 2008 by Christian &. from Asheville, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Awesome carpet and eggs benedict.
• TV was really old.

“Great place. Very well kept and the hotel has a great feel to it with the design of the casino.”

Jul 31, 2008 by Jamie from Olympia, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Convenient location, great room for the price.
• Hotel staff was not the most friendly.

“If you are looking for an affordable place to stay in downtown Reno, the Silver Legacy is your place. Very affordable rooms and very nice. Clean room, we got our choice of which floor we wanted to stay on. The pool is nice although the hours aren't the best.”

Jul 30, 2008 by Andy from Nampa, ID
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[9]

• Good location.
• Old appliances.

“Good overall, TV not good, no coffee maker.”

Jul 30, 2008 by Robert from Davis, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[5]

• Good and tasty buffet.
• Parking is limited. Smoking room.

“Overpriced. Dated property. Parking is limited. Received a smoking room. Check out Circus, Sands Regency or Eldora do for a better value. Do not plan on returning to this property.”

Jul 30, 2008 by Lisa from Vallejo, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The location was good and affordable.
• The check out time should be a little later, like 12 noon.

“My family and I went there for the weekend to just getaway, so it was not really planned out. The price for the stay at the Silver Legacy was reasonable. The room was non-smoking (but you could clearly see cigarette burns on the blankets). We had a nice view from the 31st floor. Overall, the room was nice, clean & affordable. One more thing I like about the Silver Legacy, you were not overwhelmed with cigarette smoke when you walk in.”

Jul 29, 2008 by Stepheni from Fort Bragg, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Most employee's were friendly and helpful.
• My Mother got food poisoning and needed a wheelchair to get to our car, there was not one available.

“The hotel was wonderful, however, my mother got food poisoning from one of the restaurants, she became very ill and had a hard time walking. I called the front desk to try to get a wheelchair. Unfortunately, after being transferred to several different departments, I was told that there was not a wheelchair available. We had a great time until my poor mother got sick and we had to cut our trip short. I would recommend that they have a couple of wheelchairs available for emergency instances, like taking someone to their car or ambulance. Otherwise, I really enjoyed staying at the Silver Legacy.”

Jul 29, 2008 by Gwen from Carmichael, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were there for Ringo Starr concert but this was convenient and great.
• Everything was terrific so no negatives.

“This is a very convenient, friendly, efficient hotel. We've been very pleased to stay many times here to attend shows as well as enjoy their dining experience.”

Jul 29, 2008 by Joe from Sunnyvale, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Heart of the city with easy access to the rest of the city.
• No shuttle to Amtrak, had to take taxi.

“Clean and new like setting. Service was quick and friendly. Front desk was very helpful with any problems or answers to our questions.”

Jul 26, 2008 by Hamdi from Elk Grove, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Its wonderful.
• There is no breakfast with the room rent service.

“I like it, Its wonderful.”

Jul 24, 2008 by Lori from Abbotsford, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location, and the casino were great.
• Our room 3132, had a very bad odor - but the hotel moved us.

“Great location, fun casino and dining as the Silver Legacy is connected to the Eldora do and Circus . The staff was very helpful as our first room had a strange smell from a carpet cleaning. They moved us immediately. Our second room was great. We'll be back!”

Jul 18, 2008 by Juliette from Pleasanton, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The casino access to Circus and the El Dorado was a bonus.
• Smokey.

“A great place for couples in a central location and the hotel dining was exceptional.”

Jul 17, 2008 by A. from San Jose, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Close to the freeway and a great price.
• Just the huge crowds on Friday and Saturday nights.

“Hotel was clean and close to the freeway if you are on a road trip. Movie theatres aren't far away and everyone was friendly. The one major complaint I have with silver legacy and the peppermill is the resort fee that they add on to your bill after you checkout.”

Jul 17, 2008 by Karen from Fresno, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• I loved the speedy elevators for different floors. I hate waiting through 10 stops to get to my room.
• The AC in our room couldn't keep up with the local heat. I love a sub zero room and this was barely comfortable to sleep.

“I liked this hotel a lot. It's beautiful and was clean and friendly. The AC in our room having trouble with the heat wave could have just been our room or the heat wave. We are going back next weekend and will compare.”

Jul 17, 2008 by Denise from Atascadero, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Hotel was centrally located and easy to find. Enjoyed the restaurants and casino.
• Pool was small. Had to show room key to go to elevator each time. Fee to work out each day.

“Staff was friendly and helpful. Hotel was clean. All amenities were easy to find. Restaurants were clean and food was excellent. Would visit again.”

Jul 17, 2008 by Russell from Modesto, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Being on the 29th floor has a nice night view of the light's.
• To much casino smoke.

“This hotel is connected to two more hotels and casino.”

Jul 16, 2008 by Kate from Petaluma, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Hotel was separate from the casino.
• Parking was difficult and far from the hotel rooms.

“Great security, nice, clean rooms. Staff was helpful and courteous. I was surprised by the additional $3/day fee and it didn't seem to serve a purpose.”

Jul 10, 2008 by Larry from Garden Valley, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Liked it all.
• Long line during registration.

“Great. Please send me free nights to stay.”

Jul 8, 2008 by Valerie from Auburn, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[6]

• Customer service.
• Mattress was very uncomfortable, sagged in spots, no coffee available in room.

“I had a very sleepless night due to the sagging, lumpy mattress. Outside of hotel could have been kept cleaner. I noticed Reno has become very dirty. I have been coming to Reno since 1957. Was totally surprised how dirty it has become, especially in the downtown area. Are the hotels aware?.”

Jul 2, 2008 by Ilona Y. from Erie, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was great and room very nice.

“The hotel appeared up to date and not old. The casino was also nice. There were a variety of restaurants including an upper end - Sterlings. The food and service was excellent. Being situated in the Downtown area was also nice since other casinos were within a short distance.”

May 28, 2008 by Veronica from Pleasant Hill, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[8]

• I did not like the hotel.
• It was suppose to be Handicap accessible but the shower had no drain and the in the room the carpet was soaking wet. It was horrible.

“The lobby is beautiful and the restaurants are okay. The room was big but my Mom was in a wheel chair and the handicap accommodations were not adequate. The shower did not drain and the former guest had the floor of the room soaking wet. I called and no one came to dry the floor. The shower did not have a hand held feature-only a chair and a shower head you could not reach? The hotel was full and we were left in a room that was wet and unsatisfactory.”

May 27, 2008 by Pamela from Gardan Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff eager to make us satisfied with accommodations.
• Can't think of a thing.

“It was great, staff was excellent, we had a wonderful time, enjoyed the room, the food was yummy and the concert we attended there was awesome.”

May 26, 2008 by Carlos from Clovis, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Victorian theme.
• The room size.

“The room was true to the Victorian theme and was very lovely. It was a bit small but was still cozy and offered all amenities that a vacationer is looking for and more with everything conveniently located within a central location.”

May 26, 2008 by Peter from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• View out my window (36th floor) was spectacular. Room nice and big.
• Outstanding breakfast buffet did not open until 8 a.m.--I am an early riser, as are most businessmen.

“Spacious, elegant, first rate in every respect. Since I don't gamble, I could not compare the gaming facilities with other hotels nearby. Staff entirely friendly, quick to respond, alert to your needs. Fun stores on the reception level. Easy walking distance to multiple large casinos. All the food/beverage you desire. I'm coming back again!”

May 25, 2008 by Marvin from Hanford, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location and overall appearance.
• Staff was reduced to minimum and check in and out had lines.

“Overall I enjoyed my stay and thought the hotel was exceptional.”

May 22, 2008 by Patrick from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient location.
• Too many tourists.

“Standard casino hotel. Expensive, but decent amenities. Nice decor, friendly staff.”

May 22, 2008 by Victoria from Elk Grove, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean & convenient location.
• Elevators were not working properly.

“Was a nice hotel-quiet & great location.”

May 21, 2008 by Richard from Turlock, CA
Overall Rating: 4
Cleanliness:[1] • Staff:[6] • Location:[8]

• It had entertainment opportunities and it was spacious.
• The rooms had poor ventilation and smoke smell was bad.

“The service was good and room size was good. However, we got stuck in a smoking room and that made it very uncomfortable overall.”

May 15, 2008 by Scott from Riolinda, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Food spots.
• Crowd.

“Overall it was a nice stay with no complaints.”

May 15, 2008 by Amanda from Sacramento, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• The buffet and easy parking.
• You can hear the hotel next to you if they are loud.

“Great food, casino is average, hotel is average, free parking is great. Good location on the strip, it was easy to walk to all of the other casinos.”