User Reviews for Sands Regency Hotel and Casino

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Jul 12, 2009 by Sue from San Anselmo,CA
Overall Rating: 10

“Great value, walking distance of the river, which Reno has developed as a charming community style resource.”

Mar 20, 2009 by Jim from Hartford,WI
Overall Rating: 7

• Large room with nice furnishings.
• Trouble controlling the temperature.

“Hotel located in a casino, which is fine if that is what you want.”

Jan 27, 2009 by Kayla from Battle Mountain,NV
Overall Rating: 1

• It was easy to find.
• I could hear the man next door to us very well.

“The rooms were dated. The bathroom was gross and the carpet could use a cleaning. The beds were awful and I could hear the man in the next room as if he was right next to me. The TV had stations that were fuzzy. I will never stay here again.”

Jan 4, 2009 by Randy from Brentwood,CA
Overall Rating: 4

• Friendly staff.
• Place is old and dated.

“Just not like going to Las Vegas, rooms were dated restaurants sucked spent all my time at another hotel down the street.”

Nov 8, 2008 by Kirk from Sacramento
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Maybe the parking, ample enough I guess.
• Not enough room here for all the Neg's.

“Worst hotel in the world and I have stayed at plenty around the world. Rude employees, super smokey everywhere. Filthy bathroom in the hotel room. Stayed 20 mins. then checked out. Went to the Hilton Garden Hotel across town. I thought I died and went to heaven there. Say what you want about Paris Hilton but her family knows how to make a traveler welcomed and comfortable.”

Oct 10, 2008 by Mark
Overall Rating: 5

• Nothing.
• Old rooms, uncomfortable bed, smoky when you walk into the hotel/casino.

“This is a casino, the main emphasis of the money spent here is for the casino, the hotel is not good and it is terrible walking into a smoky, smelly, noisy atmosphere when all you want to do is check in for your room.”

Sep 14, 2008 by Joyce from Bend, OR
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Easy walk to main street.
• No refrigerator in room, no microwave, no coffee maker.

“This hotel was fine, within easy walking distance of the main street with the major casinos. I do think they had room to put a bar fridge, microwave and coffee maker. I feel most travelers like to have this in their room for convenience.”

Sep 3, 2008 by Dwight from Alturas, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[6]

• The price was good for the quality.
• Smoky.

“The quality was not what I expected compared to others we have stayed in at Reno -- Peppermill and Grand Sierra. The rooms were clean and comfortable. I dinned at the all you can eat steak place and it was good with good service.”

Sep 2, 2008 by Lavelle from Berkeley, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[1] • Location:[8]

• Nothing.
• Not clean, old, smelly, bed was not good, motel 6 would have been better!

“The room was very old looking, the furniture was old looking, there was no fridge in the room, the bathroom got extremely foggy when we showered, we had to wait to get an iron.”

Sep 2, 2008 by Cheny from San Jose, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Free parking, New York buffet, casino are all great.
• Beddings are too old, some are worn.

“It is located at the center of Reno. Convenient access to other hotels and casinos. The parking is free to public. The New York buffet is excellent. The only thing not good is the beddings. All in a word, it is a pretty good place to stay.”

Aug 29, 2008 by Satisfied G. from Reno, NV
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[5]

• Great price for heart of downtown Reno.
• Room was missing light bulbs.

“I will stay there again. I love to save money.”

Aug 21, 2008 by Kit from Bend, OR
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[1]

• The price. That's about it.
• The location, the smoke.

“It's in a terrible location. The hotel is a dump and the staff at the desk was terrible. The room was fine for the price so if you plan on staying in your room the whole time it's probably worth it. The free parking was nice, but I was scared that my car would be stolen or broken into. Especially after I saw the security guy who looked like he was just released from prison himself. Stay away.”

Aug 19, 2008 by Sandy from Seattle, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• It's close to my family in Reno.
• Ice machine was broken on our floor.

“Clean, lots of room, friendly staff.”

Aug 4, 2008 by Gayle from Tamuning, HI
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• Clean room, easy access, good restaurant.
• Claim hotel shuttle; however, only available 6am to 11pm.

“Small casino hotel with clean well kept rooms. Restaurant was good and the price reasonable. Check-in was slow as there did not seem to be enough people addressing customers. Biggest draw back was an early flight out and the hotel shuttle only runs from 6 am to 11 pm. Shuttle needs prior to or after require a taxi.”

Jul 25, 2008 by Charlotte from Jensen Beach, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] •

• The casino was nice.
• Wasn't as plush as I expected and not on the main street.

“Inexpensive close to Virginia Street.”

Jul 21, 2008 by Jack from Portland, OR
Overall Rating: 5
Staff:[8] • Location:[5]

• Staff.
• Bed & decor.

“Staff is great. Rooms are so-so.”

Jul 18, 2008 by Sue from Eugene, OR
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[8]

• Very spacious.
• Could have been cleaner.

“Older hotel, but good value. Pool parties during the summer are nice.”

Jul 9, 2008 by Dinah R. from Sacramento, CA
Overall Rating: 4
Cleanliness:[5] • Staff:[2] • Location:[5]

• The restaurants were great.
• NA.

“NA.”

Jul 8, 2008 by Carol from Oakdale, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• It was the only reasonably priced hotel that did not require multiple night's stay for the day I arrived.
• Commercial, strength, cleaner aroma hit me in the face in the public areas.

“Ok for the price.”

Jul 8, 2008 by Eric from Brisbane, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• This hotel was right and is very close walking distance from the strip.
• For the price, no complaints.

“The hotel was exactly what expected. Great place!”

Jul 8, 2008 by Lorraine from Winters, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• It was clean and the view was tremendous, large rooms.

“I really liked it but the smell of smoke was such a turn-off. It's hard to avoid that when you are housed in a casino I guess.”

Jun 5, 2008 by Allison/Chuck from Magalia, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Absolutely nothing.
• Everything.

“Rooms were filthy with some kind of nasty stains on the bed and floors. Sheets did not fit the bed. Bed was the worst one we ever slept on with springs hitting us on places we didn't even know we had. No water pressure in shower at all - and where's the coffee? Worst hotel ever! I wouldn't let my dog stay there! Refund - Please.”

Jun 2, 2008 by Tom from Franklin Square, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location was good, staff was very friendly and helpful.
• Basketball tournament the weekend I stayed, young teens, loud and rowdy on my floor and next door.

“For the price, no complaints. Staff friendly including bartenders, few card dealers were fun to play with others seemed annoyed. Buffet well worth it. Will stay again. I've stayed at other location in Atlantic city.”

May 28, 2008 by Sidney from Oakland, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient location, good view and friendly hotel staff.
• Small cover parking space, small bed and not very comfortable pillow.

“It is a good value hotel in a Downtown location if you don't want to spend too much.”

May 28, 2008 by Kevin from Mckenna, WA
Overall Rating: 5
Cleanliness:[6] • Staff:[2] • Location:[6]

• It was close to the strip.
• There food was terrible.

“Buffet was the size of a 10 by 10 room and there steak was like trying to eat boot leather. We asked for 2 more pillows, they said no you can only have one pillow, hotel just was not what I was expecting and I will never stay there again.”

May 22, 2008 by Peter from Hayward, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The beds were way too hard for the family.

“We enjoyed our one night stay.”

May 21, 2008 by Melody from Las Vegas, NV
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[10]

• The rooms were spacious and clean.
• The hotel itself was kind of dump, with low ceilings.

“The room itself was fine, but the casino is kind of run down. When I found out we were staying at the Sands, I thought it would be quite glamorous, but au contraire! The hotel was smoky, had low ceilings. But it was in a central location so we overlooked it.”

May 20, 2008 by Carol from Costa Mesa, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Convenient.
• No refrigerator.

“This hotel was perfect for our needs.”

May 15, 2008 by Nancy from Salt Lake City, UT
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Spacious room, no noise from other guests.
• Smokers, casino.

“Being right in the Downtown area of Reno it was hard to find. Having to walk through the smoky casino to get to the hotel front desk puts a bad impression in your mind before you see much of the hotel. The room was very large and spacious and comfortable. For the price it was an okay place to stay.”

May 11, 2008 by John from Fallbrook, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[1]

• Nothing.
• Dirty, crack addicts walking out of hotel. Did not feel safe at all.

“This hotel would only be good if you were down on your luck and needed a place to stay.”

May 9, 2008 by Brittany from Hollister, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The room was bright and big, I love the colors and the size of the room.
• The pillows were a little hard, next time I will know to bring my own

“It was a nice hotel, not right on the strip of everything but not a long walk, its nice distance. I loved the view it was a great hotel, the hallways were a little short so if youre tall might not be the best choice. But all in all it was a very nice hotel.”

Apr 30, 2008 by Gurvinder from San Jose, CA
Overall Rating: 5
Cleanliness:[2] • Staff:[4] • Location:[8]

• Only the location and the casino.
• Almost everything.

“Had to wait almost 45 mins for registration itself. In spite of requesting for a queen-size double bed, we were given twin beds. Since the hotel was paid for, we couldnt even cancel. The casino is open 24 hours but the restaurant closes much too early. The "meals diner" was a good place but I am fed up of diners like a decent meal sometimes. No bell boy, no room service, inadequate housekeeping, missing staff. As an Indian I have high tolerance for these kinds of things hotels in India are far better.”

Apr 30, 2008 by Diana from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room, clean bathroom, clean sheets.
• Hard beds.

“Rooms are nice and roomy, beds were a bit hard on the back, but sheets were clean, and so was the bathroom. Towels were not dinghy but nice and white. Price was reasonable for a Saturday night, Casino was nice. Meals, dinner was good and a lot cheaper than San Francisco meals.”

Apr 24, 2008 by Lisa from San Jose, CA
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[8]

• The shower was remolded and fantastic.
• Poor customer service. Housekeeping beating on the door at 8 AM repeatedly!

“Upon checking in I was told that they had booked me for 4 rooms. My reservation was 2 rooms. They asked for my ID and told me they needed my reservation number which I had forgotten to bring. I called home and had my daughter give me the numbers since they were on the table. Then the next morning, I brought a customer service issue to the front desk and asked to speak to a manager. (Housekeeping had beat on my door 7 separate times beginning at 8 AM) Manager did not apologize and said housekeeping was just doing their job. I insisted to be shown where a warning is posted for the customers saying housekeeping would begin beating on doors all the way down the hall at 8am daily. He couldn't and said for me to have a nice day. This is unacceptable!”

Apr 9, 2008 by Alexandra from Hayward, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Was a nice place to stay. Spacious rooms!
• Someone was smoking in non-smoking section.

“It was a good place to stay. I liked the space, and the hotel room was pretty clean. View could have been better. Overall it was well worth.”

Mar 25, 2008 by Mary from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Great rates. Spacious and clean room.
• Decor is dated,needs updating and it would be terrific.

“My husband works in the casino business - so we have visited many hotel/casinos over the years. The Sands was above average. Great rates. Spacious rooms and very clean. Friendly staff. Good food. With a bit of a contemporary "facelift" this hotel would be terrific. I will stay here again!”

Mar 21, 2008 by Marc from Norfolk, MA
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[8]

• In-expensive.
• All public areas are seedy and low brow.

“Good rooms, low prices.”

Mar 10, 2008 by Nancy from St. Louis, MO
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[6]

• Price was right.
• Do not stay in the main tower. Their ventilation system stinks and our room smelled like the smoky casino.

“Food is awful for room service/Mel's diner. Mattress in the main building was harder than a rock and kept shocking me. The mattress in the "new" tower was much better. Would only recommend for an inexpensive stay and only in the tower over the roulette area.”

Feb 20, 2008 by Mike from El Cajon, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[8]

• The casino in the lobby, and garage parking.
• My bath tub was clogged upon arrival.

“The hotel is ok if you are a senior citizen. Average age is approx 60. It is too colorful for the average traveler.”

Feb 19, 2008 by Bernadette from Helena, MT
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[4]

• The rooms were generous and clean - room service was good.
• The shower handle was loose, wall outlets were not too handy.

“I was surprised at how nice the room and hotel in general were. I would definitely recommend this hotel for people who don't need all of the frills of a 4 star hotel, just a comfortable place to sleep and keep your things safe.”

Jan 3, 2008 by Jude from Grand Rapids, MI
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[8]

• Within walking distance to main street Reno and all the big casinos.
• Old, in need of renovation.

“It was OK. It won't be my first preference but I would stay again.”

Dec 31, 2007 by Weili from Pleasanton, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[3]

• Nothing liked.
• Smoking in the registration, small space in the lobby, slow elevator, ignore request.

“Smoking everywhere, small space, slow elevator, asked to call to request queen bed but ignore it at the registration. I will not use the hotel or recommend it in the future.”

Dec 21, 2007 by David from Conyers, GA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[6]

• It was cheap.
• The people at the desk didn't seem to have my reservation info right.

“We got in late, around midnight, and the desk person checking me in didn't seem to have the correct info about my reservation which I paid for online and she tried to make me pay for it again. We got it straight, but at midnight, I was in no mood to wait 20 minutes for them to get the info right. Went to their diner (meals) and the food was not very good IMO. I was tired and perhaps not in a good mood so my opinion could be tainted by that. Otherwise, I have no real problems. The accommodations were adequate for the money spent and I would stay there again.”

Dec 16, 2007 by Barbara from Parumph, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• It was clean and friendly.
• Parking for hotel check in.

“It was comfortable. The location had a few draw backs for safety, but all in all it was fine.”

Dec 13, 2007 by Leiahna from Susanville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was very personal and friendly.
• I didnt like the rude girl who works at the front of the New York steak buffet.

“The rooms are big, the beds are comfortable, for the price that I paid I expected a lot less, but received a lot more. I would recommend people to stay at this hotel because it's a great place to gamble, it's quiet, the steak buffet is cook to order and the food is actually good and the staff is friendly.”

Dec 3, 2007 by Sean from Lake Elsinore, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[9]

• Rooms pretty nicely decorated and spacious. Good value.
• TVs pretty old; front desk understaffed. Always a line and only one staff member to check guests in and out.

“For the money, a large comfortable room. Has the Vegas casino feel but a little less modern decor. The room decor was not bad though and had a nice view of the city. I'd stay there again. Wish they had more staff at the front desk though. . .”

Nov 30, 2007 by Larry from Lewisville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Parking was inside and easy to get in and out of. The room was spacious and view was fantastic.
• There was no access to the rooms from the parking lot. You had to go back to the ground floor.

“They were just as courteous whether you were staying one night or a week. The room was clean, neat, and well organized. An ideal place for the business man that is looking for a quiet place to work and rest and not particularly interested in gambling. We will definitely stay there again.”

Nov 28, 2007 by Roger from Fallon, NV
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[6]

• The choices of restaurants.
• The smoking in the lobby (it was a casino).

“Pleasant overall, but knowing the amount of money coming in from the casino, I would have expected more money poured into the rooms (like soundproofing, better mattress, no fee internet service). These are things that 1-2 star motels strive for, yet it seemed to be absent there. You could definitely see it was an older hotel.”

Nov 19, 2007 by Ron from Pflugerville, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Casino and restaurants were nice. Large room.
• We were by elevator. Heard elevator noise but had no trouble sleeping.

“Good value for a casino hotel. Large parking garage. Two towers. We did have to carry luggage through casino area. Rooms were large and clean. We had a large king bed. It was a good experience. We would stay there again.”

Nov 9, 2007 by Sherri from Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Cable TV, shower with bathtub, 24 hour cafe, garage.
• Pepsi machine rip off 35 cents, had to go one floor down.

“My room was near train track on the 12th floor; train can rumble thru and wake you up.”