User Reviews for Red Lion Hotel Yakima Gateway

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Jul 26, 2008 by Carl from Vancouver, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• We liked the cleanliness of the room and the swimming pool.
• It was a bit noisy.

“It has a nice appearance driving up. As soon as you walk in the door you know it is a older building, you could see the restaurant and workout room from the front door. The person whom checked us in was very friendly. We really liked the room with two king sized beds with lots of pillows. The room was very clean and roomy. The swimming pool was located just outside our patio door which made our kids very happy. The pool area was very nice with towels provided and lunch served outside if we chose. The only thing that was a little bothersome was you could hear right through the walls so it was a bit noisy. We would stay at this hotel again.”

Jul 9, 2008 by David from Bellevue, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I liked the built in kitchen.
• With two people in the room, there was shampoo etc. only for one.

“The hotel was easy to get to off the freeway. The room, bedding, restroom, kitchen area was clean and neat. I would have preferred having the Jacuzzi indoors (more private). Overall I was pleased, and would use this hotel in the future.”

Dec 19, 2007 by Carole from Ellensburg, WA
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[7]

• It had a nice lobby and restaurant.
• The carpet was torn and dirty in the room.

“The room needed upgrades, but the lobby was nice and decorated for Christmas.”

Nov 5, 2007 by Michael from Seattle, WA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[7]

• Good bed.
• No wireless internet, non operating wireless internet. Staff not professional but available.

“For a few nights stay the hotel is convenient. It is near the interstate and has the necessities. The rooms are clean and standard. The staff is younger and this is a job for them, so you often get the feeling they would rather be elsewhere, particularly when you request their help.”

Jul 31, 2006 by Doug from Snoqualmie, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Very convenient location, close to freeway exit.
• "Dated" in interior decor, etc.--could use a remodel

“Good hotel for business travelers, close to freeway in and out, good restaurant (have only had breakfast), reasonable rates compared to other Yakima hotels.”

Dec 18, 2005 by Travis from Billings, MT
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• High Speed Internet.
• Rooms were very cold on check in.

“Overall very good hotel.”

Dec 9, 2005 by Jim from Spring Arbor, MI
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• Location.
• Smell.

“Replete with rusty water, worn and stained carpeting, leaking faucets, and a very smelly room this Red Lion should be a one star location. I've stayed in Motel 6's and Super 8's that were nicer. If this is the quality, then perhaps I'll start using Orbitz or another similar service.”

Nov 18, 2005 by Mark from Yukon, OK
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[4]

• Free high speed Internet.
• No business center or services.

“This hotel did not provide the services necessary for business travelers. They did not have a business center. This greatly inconvenienced me. When asked to fax some documents for me, they were faxed upside down, thus creating quite an embarrassing situation for my customer. I won't stay at Red Lion facilities again.”

Oct 30, 2005 by Pam from Spokane, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff ready to help.
• Drapes needed cleaning.

“Great location, great room, would like to stay there again.”

0 of 1 people found this review helpful.

Oct 16, 2005 by Mona from Sioux Falls, SD
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• New pillow top mattresses are great!
• Two Red Lions are within several blocks of one another. This one did not have good signage so went to the wrong hotel.

“Enjoyed the pool although the hot tub was not completely working. Warm, but no jets. The location made for an easy access to the highway.”

Oct 2, 2005 by Jon from Walla Walla, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was nicely decorated and everything was clean and had a fresh appearance.
• The free wireless internet access card pin # they gave me did not work.

“A good value for the price.”

Sep 5, 2005 by Melissa from Portland, OR
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• The bed was comfortable.
• The air conditioner was loud and the building was pretty old. I got charged twice for the room.

“For a one night stay it was nice. It's close to the freeway and wasn't that far from the Gorge Amphitheater where we saw a concert. The bed was comfortable and the pillows were nice. There wasn't any bonuses like a fridge or microwave. The building is older and the room had a very used feel. ”

Aug 31, 2005 by John from Missoula, MT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great Location with lots of parking.

“We found our room to be very comfortable, large and clean. We enjoyed our stay.”

Aug 28, 2005 by Tom from Issaquah, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Clean room and efficent staff
• No good resturants nearby. area was somewhat unsafe.

“Comfortable for a one or two night stay. Not a great section of town.”

Aug 16, 2005 by Kirk from Cataldo, ID
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Hotel was very conveniently located and the staff was very accommodating of my needs.
• The air conditioning didn't work well.

“I was impressed overall. The staff was very accommodating since I have a daughter that is in a wheelchair and has special needs. The air conditioning didn't work in the room, but I did not ask to be moved because it was so late at night. I'm sure they would have taken care of it.”

Aug 1, 2005 by Zeb from Kennewick, WA
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[5]

• outdoor pool
• unfriendly staff

“We have stayed in better, friendlier, cleaner hotels. We would NOT reccomend this hotel to anyone.”

Jul 27, 2005 by Jane from Yakima, WA
Overall Rating: 2
Cleanliness:[7] • Staff:[2] • Location:[7]

• No maintenance person when you need one

“Management is inexperienced, staff at front desk seem inexperienced as well. refuse to comp my friends room when she got locked out of her room (lock malfuntion) for 45 min. there was no maintenance person in the facility. she had to wait for one to come from home!!! it was 7am and she had her jammies on and they made her stand in the lobby!! bad news!”

Jul 11, 2005 by Bobb
Overall Rating: 6

• Close to things I wanted to see.
• One room payed for was not available.

“It was my second visit because I liked the first time.”

Jul 6, 2005 by Richard from Everett, WA
Overall Rating: 1
Cleanliness:[1] • Staff:[10] • Location:[10]

• The staff were wonderful and the buffet of Sunday was great!
• The hotel looked run down and the room was not clean.

“Loved the food and the Sunday buffet. did not like the fact that it did not look clean and our room was not clean.”

Jul 6, 2005 by Lianne from New Meadows, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[4] • Location:[9]

• I loved that our room had a refridgerator and microwave in it. Very important for young families.
• The staff was extremely slow in checking people in. We waited about 45 minutes. The girl who helped us was sarcastic and not pleasant at all.

“Good hotel for the price. The kids loved the pool and I appreciated the refridgerator and microwave in the room(very helpful with toddlers!)”

Jun 27, 2005 by Ron from Bellevue, WA
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[7]

• Room smelled, furnishings were worn, no frig, small TV.

“Facility getting a little long in the tooth. Needs a renovation. Rooms large, location of hotel is good. Amenities good, except as noted.”

Jun 20, 2005 by Neil E. from Spokane, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The people there were very friendly and nice to us. I would go back again.
• I do have anything bad to say.

“The room was very clean. It was very easy to get into and out that night to go to get something to eat.”

Jun 18, 2005 by Lrd from Bellingham, WA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• They have upgraded beds that are very comfortable.
• The room we had was next to the elevator shaft which was noisy.

“Over all a good place to stay.”

Jun 17, 2005 by Beatrice from Bellevue, WA
Overall Rating: 2
Cleanliness:[7] • Staff:[10] • Location:[8]

• It was convenient
• Toilet would not flush properly, light went dim in bathroom, air conditioner was way too loud, city tax of $1.50 per night was charged

“This was a utilitarian hotel. It did not rate two and a half stars, but the staff was excellent.”

May 25, 2005 by Stacey from Bellevue, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• 2nd yr I stayed here
• nothing available after 10 pm- food or drink

“Great location, excellent room and a very comfortable bed!”

May 19, 2005 by Tracy from Tacoma, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very friendly, quick response and fix to the air conditioner being broken.
• The directions should be improved when coming off of I-82. The turn is an immediate right, the sign is a bit hidden.

“Overall the service was great and the staff was friendly. I was very pleased with my 2 night stay for my sons soccer tournament.”

May 14, 2005 by Jon from Walla Walla, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• I hate seeing mildew in shower/bath sealing material

“It was OK. They sure stuck me in the back 40. Room was nice. Everything worked. Front desk staff was trained and friendly.”

May 9, 2005 by Erin from Cove, OR
Overall Rating: 6
Cleanliness:[5] • Staff:[10] • Location:[10]

• The staff at this Red Lion are exceptional. Very friendly and helpful.
• The quality of the facility itself.

“the staff at this hotel were great. The hotel itself was a little disappointing. It was old, furniture was worn, carpets were in need of replacing, and walls had not been painted in quite some time. The pool was outstanding. Selection of landscaping produced beautiful colors that blended nicely. Hot tub was not hot however, more lukewarm.”

May 9, 2005 by John from Great Falls, MT
Overall Rating: 1
Cleanliness:[4] • Staff:[9] • Location:[5]

• room was too small. Dirty rugs. only one sink, noisy "party" in parking lot below room to 11:30

“This hotel room reminded us of a super 8 - small, one sink. For a Red Lion, we were disappointed. But the beds were very comfortable and the shower had plenty of pressure and hot water.”

May 4, 2005 by Kelly from Mountlake Terrace, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was great - good restaurant & pool, clean room
• Light burned out and had to ask for basic toiletries like soap.

“Room was great for the price. Good location, clean room & nice pool. Restaurant & lounge on site.”

Apr 18, 2005 by Walt from Walla Walla, WA
Overall Rating: 1
Cleanliness:[5] • Staff:[7] • Location:[8]

• The hotel staff were friendly.
• TV. too old and too small, room was run down, elevator in poor condition, no fitness area.

“This hotel is in need of an overhaul. I will never stay here again and I do lots of business in Yakima. On top of the poor appearance and lack of amenities, they charged me an extra $1.50 for taxes. I have never been charged tax even though it is optional.”

Feb 28, 2005 by Paula from Spokane, WA
Overall Rating: 1
Cleanliness:[4] • Staff:[5] • Location:[8]

• The location was fine- help were nice
• could be cleaner- very poor lighting-

“Coffee pot was not cleaned, coffee not left, phone not plugged into wall, needed to vacuum better, Tub drain clogged- water up around ankles- notified desk- still that way next day.
Shaky elevator- really would appreciate fridge rater and microwave- frequent traveler”

Oct 13, 2004 by
Overall Rating: 9

“The hotel was conveniently located and met my expectations for quality, cleanliness and amenities. Thanks.”

Oct 6, 2004 by Laurie C. from Annandale
Overall Rating: 10

“This was a great place. It was clean and the people were very friendly. They even gave us a room overlooking the pool. It was nice.”

Sep 23, 2004 by Reyson F. from E.Newark
Overall Rating: 8

“It was okay.”

Sep 12, 2004 by Michelle A. from Kennewick
Overall Rating: 8

“The stay at this hotel was good except when we first arrived the lady told me I must be at the wrong place because she didn't recognize my name. Once she looked through her paperwork our information was right there. When I got up in the morning to get ready for my appointment, I had the pleasure of taking a cold shower. Everything else at this hotel met my expectations.”

Sep 10, 2004 by Sandra O. from Moxee
Overall Rating: 5

“This Hotel is older and the elevator smelled strongly of bug spray. Front desk staff needs training they charged me an extra fee, and were not helpful during check in procedure. I personally will not make a reservation if this is only hotel choice.”

Sep 9, 2004 by Lee T. from St. Matthews
Overall Rating: 10

“The Red Lion Gateway in Yakima was GREAT! Great room, great price, and especially, great people!”

Sep 7, 2004 by Patricia A. from Emmett
Overall Rating: 3

“This Red Lion was a big disappointment: There was mold in the shower, dirty floors (bath and bedroom area), the toilet had a moldy ring at the water line, the wall paper was moldy and peeling around the window, the window was filthy and on our 3rd night there we were locked out of our room. If that wasn't bad enough when we went to the front desk to find out why we couldn't get into our room, they gave us a new key without even asking our names. The gal at the front desk didn't know either of us from any other stranger who walked through the door with one of their room keys. We just said 'The key won't open room # 000 and she made a new one'. Pretty scary security procedures.”

Sep 5, 2004 by Catherine S. from Seattle, WA
Overall Rating: 6

“The hotel was very convenient to the Yakima Valley wine tour. Comfortable and accessible to many things. We really enjoyed the pool and hot tub.”

Sep 5, 2004 by Michael T. from Puyallup, WA
Overall Rating: 5

“The room I was in seemed dated... it's about time for a remodel. One of the phones was having problems, I informed the front desk.”