User Reviews for Doubletree Hotel Sacramento

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Aug 17, 2008 by Joe from Weed, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• This hotel is conveniently located and is comfortable.
• The building is old and the lower level feels like a basement.

“I would recommend this hotel. I have stayed there on many occasions, both for leisure and business. I enjoy the pool and atmosphere and the cookie you get when you check in is one of the best you will ever get.”

Aug 17, 2008 by Jeff from Sacramento, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• Very nice room.
• Got woke up early by repair people after checking in late.

“Did not like the fact that I was woke up at 8 am by maintenance workers after checking in after 2 am. I was very upset and complained.”

Aug 15, 2008 by Michelle from Sacramento, CA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[1]

• The pool and Jacuzzi.

“My things were stolen from the room and I have yet to hear back from the hotel management. I have phoned them twice regarding this situation.”

Aug 12, 2008 by Klara from Santa Maria, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Welcoming reception.
• The overall appearance of the hotel looks a little tired.

“Very friendly reception, clean bedding, nice restaurant, nice swimming pool. Slightly old looking, could use some upgrading and remodeling. Overall experience was very pleasant.”

Aug 11, 2008 by Rob from La Quinta, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Parking was free, location, nice room.
• Barking dog in the next room for an hour.

“Great location for the sights in Sacramento. A huge mall across the street. Plenty of restaurants near by. Room was very nice and the Double tree cookie is always great!”

Aug 10, 2008 by Harman from San Ramon, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Good location, clean rooms.
• It was busy and only one receptionist and a long line for check-ins.

“Good clean hotel with a lot of amenities.”

Aug 7, 2008 by Rachel from Redding, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The beds were very comfortable and good sized rooms.
• The paint in and around walkways and to room corridors is pretty old looking.

“Overall I like the hotel quite a bit. Very convenient and rooms are good sized and beds comfy. Bathroom very nice too, especially since the upgrades were done. Coming into room wings though could use some new paint.”

Aug 7, 2008 by Jeremiah from Irvine, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large rooms.
• NA.

“Very clean and spacious rooms. The staff was friendly and professional.”

Aug 4, 2008 by Dawn from Paradise, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The pool was wonderful.
• The showers were impossible to turn on.

“The bed was wonderful. The room service breakfast was less then desirable. The food was cold and small portioned.”

Jul 31, 2008 by Ali from Turlock, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Our server in the hotel cafe for breakfast was very friendly.
• The hotel room decor was incredibly outdated and did not create the comfort/romance level we were looking for.

“Being a big name hotel, we expected much more from our room than what we got. We got an old, outdated room. We were staying for a romantic evening away. But the room did not create the romantic feel we were going for. This hotel is in need of updating in order to be considered a 3 star upscale.”

Jul 30, 2008 by Hagan from San Francisco, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[4]

• Free cookie at check-in, coin laundry.
• Building is very old.

“This Doubletree is just "OK". not horrible, but not "good". the building is very old, and although the staff does a good job of trying to keep it maintained, the entire hotel is way overdue for a remodel. The location of the hotel is both great and horrible at the same time. It's right next to the I-80 freeway, which is awesome, but you can't make a left turn into the hotel and you can't enter the freeway from that intersection. You have to drive 2 or 3 blocks down the road and make a U-Turn just to get to the hotel. It's very inconvenient but also very convenient at the same time, since the freeway is just right there. You just can't get to it or to the hotel!”

Jul 29, 2008 by Ronald from Dallas, OR
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• I liked the size of the room and that it had a balcony.
• No micro or fridge in room, hotel restaurant prices were too high.

“Overall a good stay, nice clean room. Guest services counter staff was not too friendly. Hotel restaurant prices were too high.”

Jul 25, 2008 by Sandra from Salida, CA
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[10]

• They were able to accommodate my needs for a handicap room.
• The rooms were a little on the musty side and the carpets were not clean.

“The location was great for our needs. Handicap accommodations were perfect. Pool area, bar, workout room and restaurant were very nice. The hotel I stayed in was under construction refurbishing their rooms. I honestly believe once construction is completed it will definitely be rated a 10.”

Jul 24, 2008 by Susan from Tracy, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[9]

• Great location, lots or parking.
• Front desk person was very rude.

“Great hotel, beds are wonderful, TV's a bit small for husband, wish internet was free - should be.”

Jul 24, 2008 by from Visalia, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[9] • Location:[7]

• My room was clean and newly remodeled.

“The warm cookies were great to be greeted with. I did not however, appreciate that I had to pay for the internet service and for the need of a second bed.”

Jul 23, 2008 by Diane from Rohnert Park, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[4] • Location:[8]

• The beds were very comfy.
• Under renovation, so somewhat messy, but still nice!

“I would stay there any time, even though it was under construction. It will be really nice when done & should get a higher star rating then.”

Jul 22, 2008 by Laurie from Clovis, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I am wheelchair bound and the hotel staff made sure I had an accessible room.
• Nothing.

“The bed was so comfortable. The staff was beyond helpful to me as I am wheelchair bound. The room was spotless. I highly recommend staying here. This is our second time with them and they both met and exceeded our expectations from our last visit.”

Jul 18, 2008 by Jay from Boynton Beach, FL
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[9]

• The pool was nice.
• Dirty and rundown.

“The hotel was in a decent location, but it was definitely not the quality I would expect from a 3 star hotel. The hotel was very run down and dingy, definitely needs a remodel. Paint was peeling off walls, stained carpets, on one occasion I went wandering halls to find a drink machine for some bottled water, tried 3 different machines, not of which were working, so at that point I gave up. Television remote didn't work. Some of the staff was friendly, others seemed as if I was bothering them by staying there. I wouldn't say this hotel is terrible.”

Jul 17, 2008 by Bill from Colleyville, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean rooms, friendly staff.
• Older hotel, very noticeable and not up to Double Tree standards for ones I have stayed at previously.

“Clean hotel with nice rooms, you can tell it is an older hotel, tile in shower from 60's - avocado green.”

Jul 16, 2008 by Paul from Alameda, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• Pretty good location, clean and comfortable rooms.
• Hotel had a nightclub that attracted a loud crowd.

“Pretty good location in Sacramento, CA. Near to the Arden Fair Mall. The rooms were clean and comfortable. Older hotel in need of a modernization. Otherwise, ok for the price.”

Jul 16, 2008 by Phil from Salinas, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[2] •

• Quiet.
• Front desk staff needs to present a more welcoming demeanor.

“Comfortable. Staff is friendly, especially the maids. Front desk staff needs a little coaching regarding friendliness. Rooms need renovating, especially the stained and dirty carpeting. We do love the chocolate chip cookies. A nice touch.”

Jul 16, 2008 by Einar from Morgan Hill, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• Convenient to freeway.
• Would not give us a king bed or two twins, egress to freeway is convoluted.

“It was a massive place. Desk clerk was not friendly, would not budge on king bed. Room was clean and up to date.”

Jul 14, 2008 by Mike from Virginia, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Comfortable beds, nice pool and grounds, good restaurant.
• Iron did not work, when a new one was promised it never came. I got one on another call the next morning.

“The room was large, restaurant very good, nice pool grounds.”

Jul 14, 2008 by Nicole from Clearlake, CA
Overall Rating: 7
Cleanliness:[3] • Staff:[1] • Location:[10]

• I liked the pool area and the comfortable beds.
• The bathroom was not cleaned. There were no towels to shower with. The hotel staff took hours to respond to my request.

“I overall will probably stay at this hotel again because of some of the perks but it was not what I would expect of a three star hotel. The bathroom in my room was obviously not cleaned since the last person and the staff service was amazingly slow. Hopefully next time I stay there the staff will clean & stock my room accordingly.”

Jul 12, 2008 by Nancie from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• My room has been updated with new beds, furniture, bathroom, carpet.
• I have stayed at this hotel for my last 6 visits and the hotel is great.

“The hotel staff is super friendly and even gave me an upgrade to a Club Room with nice pillow top beds. They now have a new business center with 3 computers & printers which was great for me because I did not have to bring my heavy laptop and the business center is free to use. Every time I asked for a free cookie at the front desk, they handed me a large choco-chip cookie with a smile. I usually travel alone and I feel safe with this hotel and I do not have to worry at all being in the room alone. Each room has a nice balcony in which you can just sit and watch the sun go down and then take a long shower in their beautiful new bathroom. There are 4 pillows on each bed along with 2 cute square pillows that read "SWEET DREAMS" which makes you feel right at home and they also sell these pillows if you wish to buy them. They also have a great new updated exercise room which made even me actually want to walk the treadmill complete with a TV on each machine. You can't ask for anything more in this Doubletree Hilton Hotel. I never wanted to get out of bed because they are so comfortable and I did not want to leave after my 11 night stay.”

Jul 11, 2008 by Joseph from Carmichael, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Very comfortable bed!
• Unattractive surroundings.

“It was okay, no major complaints. Nothing to get excited about.”

Jul 10, 2008 by Sue from Auburn, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It has everything a leisure or business traveler would need.
• It is big and the different sections can be a little hard to find.

“This hotel is close to anything you would want to do or need such as a mall, store or wonderful place to eat in the Sacramento area.”

Jul 10, 2008 by Evan from Danville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice redone, rooms staff. Very ice.
• Nothing.

“I have stayed at this hotel several times. The recently redecorated rooms are a big improvement. Staff is always very accommodating and this hotel is in an excellent location.”

Jul 9, 2008 by Carole from Yucaipa, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[9]

• Public spaces were inviting and clean.
• Carpet was soiled and room was remote from reception and difficult to access.

“Well located in business corridor with lovely public spaces. Good restaurant service and tasty food. Our room was clean except for the soiled carpet. We would have liked a fridge and microwave for the three star rating.”

Jul 9, 2008 by Miranda from Brookings, OR
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[9]

• Beds and over all look of rooms.
• Single bed rooms are tiny.

“We have stayed at the doubletree about 3 times in a 3 month period. The first 2 stays were great! This last stay, we had trouble with our room keys as well as the front desk clerk sending us to the wrong wing. We were awakened in the night by some sort of alarm that went off for several minutes, turned off and then came on again shortly after for a few seconds. There was no apology and no explanation. We were irritated as this trip we had to get up early the next morning. My husband at 4 am and I at 5 am. Our other stays with our children the rooms were bigger and our stay was wonderful.”

Jul 9, 2008 by Chad from Lodi, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The pool, the exercise room and the cookies.
• No free breakfast.

“Great location close to restaurants and shopping. Near Cal Expo and the waterpark. Great service from the hotel staff. Loved the pool area. I would stay at this hotel again.”

Jul 9, 2008 by Donna from Sacramento, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly service.
• The lids for the coffee cups were dusty.

“The overall stay was great. The comforter and linens are very comfortable as well as soft and cool. The entire staff was very friendly including cleaning lady and the servers at the restaurant.”

Jun 30, 2008 by Megan from Tehachapi, CA
Overall Rating: 1
Cleanliness:[8] • Staff:[2] • Location:[5]

• The furniture was nice and the guest soaps and stuff in the bathroom was really nice.
• They were not concerned about safety.

“First, the hotel is situated with several wings, all four floors high. They put us in the second furthest wing with young children, one in a carrier and two on foot. The doors on the outside were not labeled well and I ended up climbing four flights of stairs with all three kids, it took nearly 10 minutes for my 2 year-old to make the climb while I was lugging the carrier with an 18 lb baby and my 4 year-old was running up and down the stairs and up and down the hallway. My husband had to drive all the way around back to the front of the hotel to get a cart to bring in the luggage from the lobby area. Second, the slider to the balcony wasn't kid-proof and we had our 4 year old stay at my parents in their small trailer so that he wouldn't end up climbing over the railing or letting our two year old out to slip under the railing. The little piece of wood they put under the railing wouldn't survive more than 5 minutes with my kids. And my kids are just normal, curious kids. Third, the hotel staff were disinterested at best. Not entirely helpful. Save one of the front desk attendants. Fourth, on the second night of our stay there were two false fire alarms. We discovered that the staff had already known about a faulty wire in the fire alarm system and hadn't bothered to fix it yet. The first alarm was at 11 pm with the second following at about midnight. Fifth and finally, on our way to check out of the hotel we loaded up and headed down the hall to the elevator. At the end of the hall was an orange extension cord hanging about 4 off the floor at the lowest point, I have pictures if you'd like. We had to step over the cord while we were all loaded up with our luggage and the carrier with the baby and hold our 2 year old's hand while she tried to step over it. It was someone at the bottom of the stairs on the first floor cleaning the stairs we think. But it was a serious trip/injury hazard. It would have been nice if there were luggage carts.”

Jun 30, 2008 by Kaushik from Atwater, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[6] • Location:[6]

• Comfortable room.
• No security for personal belongings, either in room or parking.

“My car got stolen from the hotel parking and there was no security available and nothing was down in regards to the complaint filed with the hotel other than it is usual here.”

Jun 29, 2008 by Carolyn from Zephyr Cove, NV
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• The size of the room, free and plenty of parking.
• Room was on ground floor and bathroom was not really clean, I would not rate this as a 3 star hotel.

“Great location to shopping and site-seeing. Large clean rooms. Plenty of free parking and friendly staff. Would stay there again. Bathrooms should be cleaner and even had bugs.”

Jun 28, 2008 by Patsy from Chico, CA
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[8]

• Good staff in dining room.
• Lots of kids running and yelling in the hall.

“On a whole it was a nice hotel. Except there were a lot of kids for a function at this hotel. They were loud and had to be asked several times to quite down. This was at 11:00 at night. We had to be up early for a flight.”

Jun 27, 2008 by Jim from Placentia, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good location.
• NO FREE Internet access.

“This hotel was conviently located in Sacramento. It was clean and the room was easily accessible. The negative point is that Internet access was not free. A hotel of this caliber should provide its patrons with free access.”

Jun 5, 2008 by Donna from Redway, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Convenience, cleanliness.
• Construction had to change room 3 times at first.

“I am always very happy with this hotel. The ambience and service are excellent.”

Jun 3, 2008 by Long from San Francisco, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[7]

“The front desk was not quite friendly as they should be.”

Jun 3, 2008 by Suzy from Austin, TX
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[7]

• Had laundry facilities and gave free cookies at check in.
• The dirty shower.

“Pros: convenient location; free warm chocolate chip cookies at check in; reasonably friendly staff; clean sheets Cons: disgusting bathroom - the shower was covered in mildew; uncomfortable bed; shabby decor; malfunctioning thermostat.”

May 29, 2008 by Jose from Reno, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The cookies you receive at the beginning.
• Being stuck on the 1st floor with lots of kids around.

“Great hotel. Great location. Don't eat at the restaurants, they are way overpriced. Other than that hotel staff is great and definitely would like to stay there again.”

May 28, 2008 by Jana from Visalia, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Bed was extremely comfortable, room very clean.
• Entrance to the building was not convenient, was rather dark.

“Check in was fast, friendly & helpful. When we reached our room, it was clean and very comfortable, especially the bed. The warm cookies are quite a bonus!”

May 27, 2008 by Katie from Dublin, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Warm Chocolate chip cookie upon check-in. Clean, friendly staff.
• Coffee & cream not restocked in room.

“Staff was friendly, room was clean, and food was great.”

May 27, 2008 by Felicia from Oakland, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff was very helpful.
• Key card system needs an immediate update.

“This hotel is going through renovations. I rented 3 rooms. The rooms were 3 star, clean, partially updated, comfortable. The mattresses, linens, and pillows were wonderful. My only complaint was that their key card system is old and outdated. They had to reset our keys 3 times.”

May 27, 2008 by Patty from Santa Rosa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Amazing remodel, comfy clean beds.
• I was hit up for $ in the parking lot.

“Great place. We have stayed there before the remodel and was happy but the remodel is outstanding. The beds were very comfy making for a great night's sleep. The bathroom was awesome! The spacious room really is welcomed. I will definitely stay there again and again.”

May 25, 2008 by Robert from Chino, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• The bed.
• The nearby mall was great, however the walk is dangerous.

“The hotel is great for business.”

May 24, 2008 by Harold from Sparks, NV
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[7]

• Convenient location and nice pool/hot tub facilities.
• The hotel was overbooked so we were given a room soon to be renovated.

“Overall good. The facilities are older but soon to be renovated. We requested a two bed room, but we were told they were overbooked and provided a one bed room. Management did provide a roll away at no charge.”

May 22, 2008 by George from Visalia, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[5]

• New carpet, very clean.
• The noise outside the windows was a bit loud with all the traffic.

“They are in the middle of a remodel job. Looks like it will be beautiful when complete.”

May 22, 2008 by Marianne from Gualala, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[3]

• Our room was clean.
• Air conditioning not working 3 days, Lounge not opens.

“This hotel has determinate since the last time we stayed there. No formal dining restaurant, just cafe type. Lounge supposed to be open at 12n, and no one at hotel knew when it would open. Finally opened at 4:00 pm on all 3 days and they didn't even know how to make a very basic cocktail. Construction on front walkway. Rooms very noisy. Air conditioning on the blink in 105 degree heat and they just said they were working on it. Lasted our whole stay.”

May 22, 2008 by Brian from Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very professional and effective staff.
• No air conditioning.

“Although there was a problem with the air-conditioning, the staff acted in a very professional manner.”