User Reviews for Crowne Plaza Hotel San Jose-Downtown

Research User Reviews for Crowne Plaza Hotel San Jose-Downtown (1-20 of 29)

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Jun 10, 2009 by Julie from Carroll,IA
Overall Rating: 9

• Very clean, comfortable, and convenient location.
• Expensive.

“It was nice, clean and very comfortable. In a good location. Only negative thing was cost extra $20 a night to park and they charged a $200 deposit on the credit card. They credited it back, but they said it would only use for damages. Would definitely stay again. Also no pool.”

May 30, 2009 by Shelly from Copperopolis,CA
Overall Rating: 10

• The decor was beautiful and very clean, in a perfect location and very friendly staff.
• They need better refrigerators.

“Moderate in size made us feel more at home with this hotel. Very well maintained with a very helpful and friendly staff. Can't even compare to the Hilton across the street. I will definitely stay at this hotel again.”

Sep 8, 2008 by Jeff from Bellevue, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was clean and very functional.
• Air conditioning was a bit noisy- in wall type unit.

“Hotel was clean, nice, well located. Overall a very good experience. The only negative was the air conditioner it was a wall unit and a little noisy.”

May 16, 2008 by Veronica from Santa Cruz, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Furniture was fun!
• Pricey snacks.

“Tons of fun to return to this room after a night out on the town!”

Mar 31, 2008 by Jered from Somerville, MA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• Beautiful remodel, crisp and clean interiors.
• Wretched noisy HVAC system, inconsistent housekeeping.

“This Crowne Plaza clearly underwent a recent renovation, as everything is spotless and crisp in a modern style. (Perhaps a style that will be in the future what the 70s are to us now, but it looks very nice for the time being.) The big disappointment with the room was that they renovated everything except the big wall HVAC unit, which sounds like a rusty tractor every time it kicks on. The manual controls were replaced with a great auto climate system, but the unit should have been sold as WWII surplus and replaced. I could not sleep with it on, period. This hotel also tickled one of my current pet peeves: They have installed nice, flat-panel HDTV screens in every room - connected to a SDTV-only Lodge Net system, set to stretch the image horizontally so that everything looks wrong.”

Feb 25, 2008 by Steve from Atlanta, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Conveniently located downtown San Jose. Excellent restaurants within walking distance.
• Once again another hotel that is short of parking and jabs the guest to pay for it.

“Recently remodeled it is comfortable and convenient.”

Sep 22, 2007 by Jacqueline C. from Yountville, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• The beds were comfortable and room was large.
• The noise from the airport Is annoying but they provide music and earplugs and a noisy fan to help block the noise.

“The crowned plaza Is well located In downtown san Jose. It has a modern lobby and In the rooms comfortable pillows and bedding. Unfortunately the airplane noise Is hard to cover up (same for all the hotels In the area). The crowned plaza provides sleep sets of ear plugs, music and a loud room fan to offset.”

Aug 12, 2007 by Ruth from Lawrence, KS
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Friendliness of staff.

“Overall our experience staying at the hotel was very positive. The hotel had recently been updated. The beds were very comfortable. The staff were very friendly. What I would have liked would have been a fridge and microwave in the room. Also the bathroom didn't have an air vent. The rooms were kept up well. Ate the breakfast buffet at the hotel restaurant and it was of poor quality and over priced. Great location for downtown San Jose and access to public transportation Overall great hotel, just don't eat their.”

Jun 25, 2007 by Daniele from Paso Robles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great remodel. I also loved the cookies available in the lobby.
• Only thing is the fan in the room was loud and more outlets would be helpful.

“I hadn't stayed at the Crown Plaza before. The hotel is undergoing remodels and the rooms and lobby were great. I am a hotel snob (next night I stayed at the Peninsula in Chicago) and I was pleasantly surprised by this place. Staff was friendly and location convenient.”

Sep 23, 2006 by Maggie from Copperopolisw, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[7]

• I was given a room on the 9th floor, no one was above me.
• There was not assistance from my vehicle to the lobby. I arrived at 11:15 pm and was a female traveling with a heavy box and my luggage.

“I found the help marginal. The bathroom had stains in the shower caulking. Water pressure was weak. I asked for the best directions to the Kinko's on Santa Clara. I was given directions to a postal express on san Carlos. It was not open. I lost twenty minutes of valuable work time. Hire people who care or train the staff you have to care. This was not even close to a three star hotel as far as service and quality are concerned.”

Jul 16, 2006 by Dave from Worcester, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean, comfortable, free internet.
• In mid San Jose, a bit far to Sunnyvale, etc.

“Great downtown location near the convention center, well appointed, convenient hotel.”

Jun 23, 2006 by troy
Overall Rating: 6

• Paying for parking at nearly the non-guest rate is ridiculous.

“This Crowne Plaza does not match the quality and services of other Crowne Plazas in the area. The restaruant and bar hours are not amenable to business stays. they both close about 1-2 hours earlier than nearby hotels.”

May 8, 2006 by Randy from Bella Vista, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful Bed.
• Nothing.

“Very clean with nicely appointed room. The bed was very comfortable.”

Feb 14, 2006 by Diana from Castroville, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location and very nice people working in the hotel.
• The soda machine on the 4th floor was not working.

“I had a great time at the Crowne Plaza San Jose in San Jose.”

0 of 1 people found this review helpful.

Dec 12, 2005 by Ian from Chapel Hill, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• Very personable front desk.
• The breakfast service needs to be organized for faster service, even for the buffet.

“It is a nice hotel, but usually I stay up in the Mountain View area, so this was an inconvenient drive and I didn't request San Jose, so I'm not sure why I received it, except that travel was VERY heavy last week. The breakfast service was absent-minded, even for the buffet, I asked the waiter for cream for my coffee and it was another 5 minutes before it came, thereby keeping me from quaffing said beverage. This aspect of the hotel seemed out of sorts with the rest of the personnel and service I received, which I considered excellent.”

Dec 11, 2005 by John from Los Angeles, CA
Overall Rating: 1
Cleanliness:[9] • Staff:[8] • Location:[7]

• Ear plugs.
• Severe noise train bus plane.

“Horrific noise train track right outside.”

Dec 9, 2005 by Dave from San Rafael, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[5]

• They were friendly.
• Should have a Jacuzzi.

“It's ok. Parking is in the garage next door. The hallway smelled a little musty - but the room was fine albeit a bit worn/old. Bed was good - sleep cod was novel. It did not have a Jacuzzi - so I was not thrilled with the place.”

Oct 7, 2005 by J.P. from Desert Hils, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Renovated, location, front desk and housecleaning personnel nice and helpful.
• Breakfast buffet poor, service terrible.

“Have been staying there for years. Was a little rough while renovation was being done but now it's fine for trip to hotel. Great location, free parking with in and out privileges. I never dine in hotel, by principle, dozens of places are within walking distance, all styles and prices. ”

Aug 29, 2005 by Joe from Flower Mound, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• nice staff
• old looking, worn

“hard to find. kind of worn looking”

Jun 29, 2005 by Russ from Palm Harbor, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Bell Desk extremely helpful and pleasant!
• Housekeeping staff shortage resulted in room not being prepared one day. Just skipped it. Hallway carpeting needs serious cleaning.

“Mediocre accommodations with some rectifiable shortcomings. Location to convention center very good. Crowne Plaza not high on "return visit" list. Available dining options very limited and costly.”

Jun 28, 2005 by Dee D. from Chickasha, OK
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• The location
• We did not have a room the 1st night and was bussed to another

“I booked this room almost a year in advanced and when I arrived they were overbooked and had to bus me to a hotel 4 miles down the road. This was very aggrevating because my activities were at the convention center which was across the street.”

2 of 2 people found this review helpful.

Jun 13, 2005 by Telma from Tarzana, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• All of the staff made sure all of my needs were surpassed.
• The only missing feature was an airport shuttle.

“As far as acommodations for the price, The Crowne Plaza Hotel in San Jose is equivalent to the Marriott across the street. I would definitely stay at the Crowne Plaza again if a similar price cost could be obtained. Please pass along my thanks to all of the staff for making my stay very comfortable.”

Mar 7, 2005 by Gordon from West Sacramento, CA
Overall Rating: 10
Cleanliness:[6] • Staff:[6] • Location:[7]

• The location was good, parking was reasonable. The price was good. I would not have paid full price.
• There was some confusion with the front desk giving me a room that already had a guest!

“The overall hotel was in need of some maintenance, but adequately ranked as a 3 star facility.”

Feb 16, 2005 by Kathy from Pleasanton, CA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[8]

• Needs updating- peeling wallpaper, stained carpets, smoky smell.

“Had to request hairdryer & additional towels. Obviously room had not been adequately reviewed before check in. Hallway carpets stained, peeling wallpaper- - not up to par with other Crowne Plazas I have stayed in.”

Jan 27, 2005 by Roy from Sausalito, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

“I checked out early in the morning and no one was at the front desk or lobby. This hotel has no or very lax security.”

Jan 5, 2005 by Ines from Bozeman, MT
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• Rooms and especially the beds are really comfortable
• Internet access is not free

“This hotel is located downtown of San Diego near the museums of art and science and several restaurants. All in all, it is a pretty nice one and I would return.”

Dec 20, 2004 by Merritt H. from Stateline
Overall Rating: 9

“Our hotel in downtown San Jose was perfectly located within walking distance of everything we wanted to do. We really enjoyed Crown Plazas "Sleep Advantage" program. We learned something to take home with us. ”

Oct 13, 2004 by
Overall Rating: 8

“Conveniently located across the street from the convention center. Property is starting to show the signs of wear, but was clean and comfortable.”

Sep 22, 2004 by Jose G. from Fresno
Overall Rating: 4

“Wallpaper peeling in bathroom, along with noticeable mold. No refrigerator to store meds in. Had a hassle getting a portable refrigerator. Only one bed provided, had to use couch. Overall, just a few minor inconveniences. Will recommend and use again.”