User Reviews for Arena Hotel

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Nov 21, 2009 by Laura from Weed,AR
Overall Rating: 8

• Very nice atmosphere for a family.
• The variety of channels on the TV and hot water was hard to regulate.

“It was a good overall experience. They should do something about the hot water. It is hard to regulate and you can burn yourself if not careful!”

Nov 3, 2009 by Russ from Stockton
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[7]

• Location to Arena.
• Cleaning and maintenance.

“The following is a letter sent in attempt to get a full refund for a terrible night spent at the Arena Hotel. Basically I got that per our phone conversation 10-21-09 you and your staff decided that our complaints are either unsubstantiated or too high of standards for you to be held responsible for. My wife and I expect to pay for the things we do and we expect reasonable products and services for our money. We have no predetermined ideas of free hand outs. We had a nice time despite your hotels best efforts to change that. Our Standards 1. Expect to be able to check our things into a hotel room well past check in time. In at least 2 attempts. 3 trips up and down stairs before finally getting in a room. 2. Expect that people do not just open our door despite do not disturb sign. No knock, no sorry. 3. Expect that the hotel may have more then 1 pillow on hand per guest. 4. Expect that the bedding has been changed and you wont wake up with some strangers finger-nail stuck to your leg. No one else should have your hotel as an option to stay in without knowing what their stay may be like.”

Oct 21, 2009 by Barbara from Portland,OR
Overall Rating: 9

• Close to Santa Clara University.

“Nice spot with small kitchen. Very clean and comfortable. Easy to access from San Jose airport, Cal Train and Santa Clara University. I will stay again on future travels.”

Sep 24, 2009 by Scott from Redding,CA
Overall Rating: 9

• Virtually everything. Very nice.
• No dislikes.

“Nice rooms, staff and location. I will return.”

Sep 10, 2009 by Steve from Redding,CA
Overall Rating: 10

“Excellent place to stay. Quiet, good food and very clean.”

Sep 7, 2009 by Scott from Sacramento,CA
Overall Rating: 9

• Complimentary dinner included with stay. Location was close to concert venue. Good neighborhood.
• Could not close room window. Metal screen on inside screwed to frame.

“I was very impressed with this hotel. Each floor had an impressive open area with comfy chairs and nice tables. Complimentary dinner was a surprise to me. It was good. Room had plenty of lighting. Microwave oven, small refridgerator, jacuzzi tub, well lit vanity / sink area and a full length mirror were nice items to have. If the ceiling fan worked and the window was closeable I would not have any complaints.”

Jul 10, 2009 by Jeannie from Arnold,CA
Overall Rating: 4

• Close to shopping and downtown.
• Room was not clean!

“I have stayed here a couple of times before visiting my daughter at SJSU - this particular time we arrived at 1:30 am - hard to get in when we rang the entrance bell - gave me a
smoking room (did
not request) too tired and too late to make a fuss (my bad) and the room had cigarette burns in the curtains, bathtub and looked like one was put out in soap dish! I was dissapointed this trip because we had had a much better experience the two times prior.”

May 6, 2009 by Mitzi from Modesto,CA
Overall Rating: 10

• It is a boutique hotel.
• Breakfast didn't have hot cereal, dinner is really lunch!

“I would stay at this hotel again.”

Apr 27, 2009 by Vicki from Huntington Beach,CA
Overall Rating: 9

• The room was clean and spacious, the bed was very comfortable and clean, the hotel offered breakfast, which was surprisingly good!
• Not the hotels fault, but someone down the hall smoked marijuana 3 out the 4 nights we were there. Not a lovely fragrance!

“The hotel was conveniently located to the university. It's clean, which was appreciated. Breakfast is offered every morning (surprisingly good). The staff knows the surrounding area and we found Starbucks and other restaurants with ease. We will definitely use this hotel again!”

Apr 16, 2009 by Flash from North Brunswick,NJ
Overall Rating: 9

• Right next to the HP arena.
• Very long walk to the room.

“Quite adequate. Nothing extraordinary, but very clean and pleasant. If I go to another hockey game I'll certainly book here again.”

Mar 9, 2009 by Steve from Sacramento,CA
Overall Rating: 10

• In room jacuzzi, Free dinner, free breakfast, close to arena.

“Very close to HP Arena, this hotel had comfortable beds and was very clean. The free dinner (warming tray burgers and dogs) held us over until after the game. The breakfast was great, with biscuits and gravy, sausage, and eggs.”

Feb 24, 2009 by Randy from Eureka,CA
Overall Rating: 6

• Close to HP Pavillion for hockey game.
• Rooms show heavy wear.

“It's an OK place to stay with a buddy if you're going to a hockey game, but I would not put my family there. Definitely not for a romantic getaway.”

Jul 22, 2008 by Angela from Petaluma, CA
Overall Rating: 6
Cleanliness:[4] • Staff:[6] • Location:[8]

• Location.
• Run down room and no room service.

“Overall, this hotel was good for what we needed. Which was a place to stay after our concert. The window was broken and would not open so I was pretty miserable. I was also disappointed that there is no kind of room service. The hotel is very old and little run down. I did really enjoy the Jacuzzi tubs though. It's a nice location and a quaint little place if you do not have high expectations. I did feel I pad way more than what I got though.”

May 14, 2008 by Judith from San Jose, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Very convenient. We just walked to the HP Pavilion for the concert.
• Just outdated furnishings and the 3rd floor smelled like someone's been smoking in the hallway.

“If you're going to the HP Pavilion for a show, and just want to walk to the area to spare yourself from fighting the parking madness, this is the hotel for you.”

Mar 19, 2008 by Stacy from Lodi, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Convenient to HP Pavilion and offered complimentary dinner & breakfast.
• Could use a little upgrading.

“Went to a concert at HP Pavilion. Saved money because we took advantage of the complementary dinner & breakfast and could walk to the concert so no parking fee. The food was OK. Room was clean and had a refrigerator. Was perfect for what we needed it for. Would definitely come again if attending another concert. Good value!”

Jan 15, 2008 by Tucker from Arcata, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] •

• Location and price by San Jose Arena.
• Incredible waste in packaging, paper plates, plastic forks and the like.

“A good budget hotel for a Sharks game.”

Dec 18, 2007 by Sharon from Hayward, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[6] • Location:[10]

• This hotel was in walking distance of the hp Arena.
• The walls are thin enough to hear the people in the next room very clearly.

“We were very pleased with the look of this hotel. It was within walking distance of the hp Arena. Very clean, lots of lobby area to meet with other people. Unfortunately, the people in the room next door stayed up all night talking. If you have hip problems the tub may be difficult to get into and out of. It has very high edges.”

Oct 2, 2007 by Bonnie from Rancho Cordova, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Its location to the HP Pavilion.
• The Jacuzzi tubs are way too high for seniors to get into.

“The location was very convenient. I like the hotel because it is an older remodeled hotel with only three floors. It is very nicely deco-rated and very comfortable.”

Jul 5, 2007 by Joan from Wilmington, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The lobby area was very pleasing to the sight.
• They were running short on washcloths.

“Overall, I thought this hotel was very good. The lobby was decorated nice and the buffet breakfast was good. It could have used a few more nutritious choices, like whole-grain bread, oatmeal, etc. We didn't get a chance to try out the complimentary light dinner. The only complaint I have is that they were running short on washcloths, so we had to improvise with hand towels.”

May 18, 2007 by Becky from Creston, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Cute courtyard, beautiful lobby, and comfortable beds.
• Decor was a little out-dated, and breakfast was okay.

“This hotel was a great place to stay. They had the most comfortable beds I have ever slept on in a hotel. It was located on a quiet street even though it was downtown. The courtyard outside was beautiful as was the lobby. Free parking was a big plus too! I would definitely stay there again!”

Mar 23, 2007 by Ron from Fresno, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great value and proximity to hp pavilion.
• Room air conditioner went out, ceiling fan noisy and wobbly.

“Very good value. Room was clean and comfortable. Close proximity to the hp pavilion makes it an ideal place to stay if you¿re attending an event at the pavilion.”

Mar 14, 2007 by C. Lewis
Overall Rating: 6

“Hotel is close to Pavilion, which is super convenient, but the walk between the hotel and the Pavilion goes by some abandoned buildings and can be sketchy to walk alone at night.”

Mar 5, 2007 by Charney from Queen Creek, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Fridge, Jacuzzi, huge rooms.
• Breakfast.

“The arena is priced below value. It is much nicer than any other hotel I¿ve stayed at for a comparable price.”

Feb 22, 2007 by Emmie from Eureka, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Loved the Jacuzzi in the room. Great breakfast choices.
• No swimming pool.

“I was very happy staying at this hotel. They have a curfew of 10:00 pm (quiet time) and also the front lobby was closed unless you have a room key. I felt very safe and had a nice quiet sleep. The idea of having breakfast & dinner included in this price and at the hotel very much appealed to me. I felt I got a good price for the room, dinner was good (but should be explained that it is like a home cooked meal) not to expect a fancy dining quality meal. Breakfast was better you got allot of choices, buffet style. I was very happy with both meals, and didn't have to leave the premises. It was well worth the price of the room. As an overnight stay I really enjoyed my stay and would stay at another arena hotel if the chance comes up again.”

Jan 16, 2007 by Irene from Canyon Country, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The staff was friendly. The bed was clean and comfortable. The whirlpool was a delight.
• We were in a non smoking room but cigarette smoke came in through the bathroom vent.

“This hotel was a delight. It was centrally located. The rooms were clean & well equipped. We have always enjoyed our stays there.”

Jan 1, 2007 by William from Kingsburg, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Dining options.
• No swimming pool.

“Friendly staff, excellent accommodations and dining experiences.”

Dec 20, 2006 by Marie O. from Kingsburg, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly and helpful front desk staff/cleaners were also very efficient.
• Refrigerator in room came on and off/woke me up!!

“Terrific value for the money. Definitely recommend it and will stay there again. Breakfast was a real bonus, buffet style lots of choices. We booked three rooms for our family. No one was unhappy with this choice. Very comfortable/clean/spacious.”

Dec 10, 2006 by Curt from Clovis, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[5]

• Comp meals helped a lot.
• Check in was slow desk would not print receipt.

“Over all it was fine. If I need a room in the area I will check back.”

Nov 20, 2006 by Liam from Charlottesville, VA
Overall Rating: 5
Cleanliness:[1] • Staff:[7] • Location:[5]

• The staff.
• The mouse in the bathroom.

“This is a decent and economic hotel--bland breakfast and dinner food (but they're both free!). I'd have given this place an overall good rating, but for the mouse in my bathroom (!)--which makes me have some doubts about the cleanliness of the place.”

Nov 16, 2006 by Jennifer from Live Oak, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were very nice and the tub was awesome even though I didn't get to use it. The lobby was very nice and I totally enjoyed my stay.
• There was nothing I didn't like.

“The neighborhood was in a cute area of san Jose. With lots of little shops close, a coffee shop and a motorcycle shop across the street. I would highly recommend this hotel. I will stay there next time I travel to this destination.”

Nov 13, 2006 by Edward P. from Rancho Murieta, CA
Overall Rating: 9
Cleanliness:[9] • Location:[9]

• The hotel met all expectations!
• Nothing!

“The arena hotel in san Jose was perfect for me!”

Nov 13, 2006 by Julie from Edina, MN
Overall Rating: 2
Cleanliness:[2] • Staff:[6] • Location:[1]

• Nothing.
• All of it.

“With the exception of the woman at the front desk the place was not a 3 star hotel and should not be presented that way. Luckily we were able to move to a different hotel however we did not recover our money. ”

0 of 1 people found this review helpful.

Nov 7, 2006 by MJ
Overall Rating: 9

• Jacuzzi bath.
• Broken airconditioner.

“Within walking distance of downtown and only a 2 minute walk to the San Jose Arena this hotel is perfect for anyone. The biggest attraction would be its Jacuzzi baths which they provide complimentary bubble bath for and the good-size rooms plus the design of the hotel. I felt it was worth every penny spent.”

Sep 21, 2006 by Maria from Vallejo, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great price, comfortable bed, nice TV's, I like that the parking is behind the hotel.
• Left over cookies in the cabinets, not enough sugar & creamer for the coffee.

“I had a good experience while at the Arena Hotel, it was clean & a good price.”

Sep 3, 2006 by Mildred from Paradise, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Both breakfast and dinner buffet.
• No instructions for spa bath in room.

“It was convenient; enjoyed the stay. Only problem was trying to use spa bath in my room.”

Aug 31, 2006 by Kacie from Rogue River, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• We, my husband and I, noticed how friendly the staff was to us and other guests. They really went out of there way.
• In our room the handle on the bathroom was broken. There was trim missing on the cupboards. Just minor repairs.

“The hotel was clean and pretty well kept. It was in a nice, safe location for walking around while touring around San Jose. There where minor repairs that should be notice in our room but nothing that wouldn't make me stay there again.”

Aug 11, 2006 by Diane from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• it was so very quaint.
• The paint was a little drape.

“It was great very charming and inviting. I cannot wait to back to San Jose and stay there again. The staff was helpful and friendly. Thanks for a great weekend.”

Jul 15, 2006 by Frank from Mililani, HI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Complimentary breakfast and dinner, close to all attractions and downtown.
• Hotel night manager was not very accommodating, regarding printing for boarding pass, suggested we go to kinkos?

“3 story hotel with lots of charm, old fashion and quaint, located in downtown artsy locale, close to train station and HP Pavilion Highly recommend to all travelers.”

Jul 13, 2006 by Steve from Las Vegas, NV
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Breakfast and dinner buffet.
• A live bug in the salad bar.

“This hotel would be worth the price if you had time for the breakfast and dinner buffet. The free cookie at check in was stale. The room was great including a microwave, fridge, and Jacuzzi tub!”

Jun 21, 2006 by Gerald from Erie, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[5]

• Large clean room.
• Room was a bit dark; wall switches were a joke.

“Non-smoking room was large and clean. King size bed was quite comfortable. Ceiling fan was nice. The kitchenette in the room was a surprise. Never could figure out how some of the wall switches were wired. Breakfast was excellent; did not try dinner. Staff was pleasant, but they let our key expire a day early.”

Jun 21, 2006 by Cheryl L. from Bonney Lake, WA.
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location is awesome. The customer service was great. Neil was exceptional. Thanks for helping us.
• None.

“We just got back yesterday, June 20th, 2006, from staying at the Arena Hotel. We were there for my son's wedding. We stayed at the hotel for several days and loved it. We were really impressed with this hotel and the staff members. The staff members were great, particularly Neil. He was awesome. We were late getting there because we got lost and we were suppose to check in by 6pm. He told us not to worry about it, held our room and talked us through the maze of roads and traffic to safely get us to the hotel. Also, the photo's of this hotel does not do it justice by any means. We will be going to California at least 2-4 times a year to visit my son and his new wife and when we do, we will always stay at the Arena Hotel. The meals they offered with their rooms were also very good and very filling. It's just great. There is no way I could say enough good things about them. I recommend them 100%.”

Jun 9, 2006 by Angela from Modesto, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Free dinner and buffet breakfast & Jacuzzi bathtub.
• Not too many restaurants and they are 2-3 blocks away.

“I thought it was a great deal for the money, a very nice lobby and mezzanine on each floor, and had all the amenities I needed, including parking.”

May 17, 2006 by Lydia from San Jose, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• Clean, well lit entry way, attractive lobby.
• Jacuzzi tub didn't work.

“For the price the hotel amenities at the Arena hotel were good. It got a little noisy but overall the hotel sufficiently met the needs of my guest who I actually purchased it for.”