User Reviews for Sheraton San Jose Hotel

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Aug 22, 2009 by Mike from Copperopolis,CA
Overall Rating: 7

• Convenient and spacious.

“Meaningful comments are impacted by what apparently was a major plumbing malfunction prior to our arrival. It was cause of noise (pump motor running), a room change and damp rugs.”

Jun 27, 2009 by Jon from Atascadero,CA
Overall Rating: 9

• Comfortable, clean, well-appointed rooms.

“The rooms are comfortable, clean, well maintained and modern. Definitely a more business oriented hotel, with a lot of tech amenities. The front desk employees are consistently competent, efficient, helpful and friendly. Rooms facing I-880 can be a bit prone to intrusive freeway noise, but generally not enough to cause loss of sleep. The internal hotel temperature is kept about 75 in the summer, which means running the wall mount air conditioner at night.”

Jan 31, 2009 by John from West Babylon,NY
Overall Rating: 10

• Staff and room was great.

“Hotel offered many amenities beyond the typical 3 star rating (daily newspaper, airport shuttle, continental breakfast, 2 queen beds and large bath). Staff was well trained and was geared mostly to the business traveler. They knew how to please.”

Sep 14, 2008 by Kevin from Andover, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Spacious room. Nice facilities. Friendly desk staff.
• Housekeeping was not that attentive.

“Overall, facility nice. Desk staff friendly and helpful. Room was spacious, nice desk setup. AC was very noisy. Pool looked nice. Won't get a Wall Street Journal in the morning. Housekeeping did not replenish coffee supply, soap, shampoo, etc.”

Jul 24, 2008 by Petra from Discovery Bay, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The pool was wonderful.
• No breakfast.

“The room was big and very clean. The hotel was very quiet, the best night sleep I had in a hotel.”

Jul 16, 2008 by Stephanie from San Jose, CA
Overall Rating: 4
Cleanliness:[9] • Staff:[4] • Location:[7]

• Rooms were clean and comfortable.
• Pool area was loud, staff allowed people to stay past 10 pm.

“Pool area was loud and although pool area was to close at 10 pm, staff allowed people to stay until after 11pm. It was near 11:30 when I called the lobby to complain and was told it would be taken care of. Nearly 30 minutes later, the noise continued. The pool area is clearly visible by the staff in the lobby. It is highly recommended that people not be able to drink and be so loud that others (on the 4th floor) are kept awake. I will not stay at this hotel again.”

Jul 14, 2008 by Hershal from Whittier, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• HD TV.
• Breakfast at the restaurant.

“Front desk staff are great, as was almost all other staff encountered. The breakfast at the restaurant resulted in a wrong order and the restaurant refused to adjust the bill.”

Jul 3, 2008 by Gabor from Sioux Falls, SD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nicely appointed room.
• Noisy courtyard: waterfall, music, loud air conditioner, not relaxing at all. Broken Jacuzzi.

“Comfortable, nice hotel. Close to 880 without any freeway noise.”

Jun 15, 2008 by Joseph from Manteca, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, very professional and 1st class.
• No complaints.

“Hotel is conveniently located, I only needed a place to stay for 6 hours for a place to sleep therefore I may seek a lesser priced hotel.”

Oct 24, 2007 by Rey A. from Lancaster, CA
Overall Rating: 10
Cleanliness:[7] • Staff:[7] • Location:[10]

• Room is clean and the bed is properly done.
• There's only one restaurant.

“They need a restaurant that you can sit and have a good meal, starting breakfast. This is not a good restaurant for people without a car.”

Oct 17, 2007 by Greg from Callahan, FL
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[7]

• The price and the LCD TV.
• Very disappointed no free internet (in California! not competitive at all).

“Gave us a "handicapped" room. When we took showers the water covered the bathroom floor and we had to "mop up". Put us on 6th floor at far end of hall, long way from elevator not convenient.”

Oct 6, 2007 by Bryan from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I walked in the room and noticed a large flat panel LCD TV!
• I thought wireless internet would be free in the room since it was free in the lobby.

“I appreciated the 3 computers that could be used for internet access although you had to pay for Wi-Fi in the rooms but free in the lobby. The best part of the room was the view of the pool, the comfort of the bed, and the flat panel TV!”

Sep 29, 2007 by Stephanie from Vista, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Large room nicely decorated. Convenient location.
• Freeway traffic noise.

“Was not familiar with hotel so only booked 1 night - could have stayed longer.”

Sep 27, 2007 by David from Stockton, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Bed very good, outside pool area attractive and towels provided.
• Coffee in reception area not fresh.

“This is a nice hotel, in a good location, restaurant was not very busy. A good location for a small conference, business or trade training activity. Swimming pool area is exceptional. Finding a place to eat late at night around this hotel is not easy.”

Sep 18, 2007 by Bob from Citrus Heights, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[8]

• Nice flat screen television in the room with digital channels.
• The lock on my room door didn't work and they couldn't fix it. Anyone could walk in while I was out.

“This is a once 4 star hotel that has fallen to a 3 or 2.5 level. It in need of an upgrade in its facilities. It still has a 70's look to it. If you are expecting a 2 star hotel, it is wonderful.”

Sep 13, 2007 by April from Cupertino, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• Comfortable beds and spacious room.
• Broken air conditioner!

“Overall, service was great. The concierge was courteous and the room was great. I wish I had known that the air conditioner was broken though. It made it hard to sleep at night.”

Sep 4, 2007 by Yanming from Bloomington, IN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• None.
• Stuff is horrible, room is not sound approved.

“We arrived later in the night and were expecting a good sleep, however, they assigned us a room next to their machine room for the building, and it was very noisy, loudly, like we were living next to the airport. We complained and asked them to change the room, they refused! The stuff are very mean, the room was not even cleaned when we checked in. It is the worst hotel I have ever lived in. Horrible experience!”

Aug 29, 2007 by Bichhang from Arlington, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Cleanliness, convenient location, professional staff.
• None.

“When I arrived at the hotel, I realized that I've stayed at this Sheraton San Jose hotel before, couple of years ago. It was great because I'm familiar with the surrounding. I do have a few complaints though: 1. I have asked for extra bath towels my first night there, which was Thursday night, no one delivered any towels for me. I had to ask for the towels again the next morning, Friday, by leaving a note for housekeeping. 2. Friday night while I was taking a shower, the water turned extremely hot for the whole 5 minutes, and it didn't matter if I turned it to cold or not, any direction the water was just hot. 3. The shower head leave a lot to be desired, water coming out was week even though it had different dials to adjust. 4. When I came back to the hotel Saturday night, tired and just wanted to go to bed, our card-keys did not work, both of them. I was just upset. Besides those mishaps, which I think can be avoided and improved on, the Sheraton San Jose was very nice, and our family loved the beds and the nice flat screen TV. The carpet was nice feeling to the feet, because we're used to taking off our shoes once we come into a house/hotel.”

Aug 28, 2007 by John from Tustin, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Recently remodeled. Very clean.

“I am staying in this hotel since 2001.They recently remodeled the entire 9 floors and look s very nice.”

Aug 20, 2007 by Daniela from Stevenson Ranch, CA
Overall Rating: 5
Staff:[4] • Location:[5]

• Room looked clean and put together.
• The bed was not comfortable and the blanket was old and insufficient.

“Good for the price.”

Aug 15, 2007 by Serfino from Yreka, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Close to Freeway access.
• No wireless internet in room.

“Recent remodel but lacks refinement. Good location for South Bay activities. TV programming could be expanded. In room microwave would be nice. All in all a decent room.”

Aug 13, 2007 by Sheldon from Glendale, AZ
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[3]

• It was clean.
• Way overrated stars. Restaurant was ridiculously overpriced.

“Two star at best. Minimal amenities, no free internet, ridiculously overpriced restaurant, no continental breakfast, and noisy property right next to a freeway. Like a decent Motel 6, really. No more, no less.”

Aug 4, 2007 by Tonja from Elk Grove, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[4]

• Room.
• The handicap shower couldn't work.

“Although the hotel was excellent, in the morning I took a cold and very weak shower.”

Aug 3, 2007 by Natalie from Fremont, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[9]

• The Service was incredible. Everyone was personable. And were very helpful.
• Could be a little cleaner around pool area. Pick up towels more often.

“Overall experience was awesome. The people really did make this stay one to be remembered. Food was reasonably priced and very tasty. Room was remodeled excellent. Felt like I was staying in a much more expensive room.”

Jul 24, 2007 by Julia from Petaluma, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The rooms were spacious and the bed was comfy.
• No fridge in room, pool was dirty, pond was scummy, $10 for internet

“This is a nice stop for business travelers with a large room, cozy bed, and meeting rooms. But it missed some amenities, like no refrigerator in the room, and expensive internet access. The grounds were poorly kept, with a tropical pond that was filled with scum.”

Jul 15, 2007 by Jiemin from Saline, MI
Overall Rating: 4
Cleanliness:[2] • Staff:[6] • Location:[5]

• Clean outdoor swimming pool.
• We were arranged to a room that was not cleaned at all from the previous guest when we arrived at midnight.

“I was surprised that the quality of the room service is so poor.”

Jul 12, 2007 by Kathy from Grass Valley, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[3] • Location:[8]

• I liked the large room. I thought it was reasonably quiet. The room and bathroom were very clean. The room temperature was nice.
• We did not like a maintenance man knocking on our door after 9pm to fix a towel rack. The TV sound had problems every 45 seconds.

“In appearance the hotel was very pretty and upscale. But when we were checking in the reservation person had gnats flying around her face and the flower arrangement nearby. The poolside hours were good, and the waterfalls were great. There were not any quick breakfasts available until after 7am, unless room service. Plenty of parking, convenient location to freeways. We were there for business.”

Jul 4, 2007 by Carol from San Jose, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[4]

• Pretty clean.
• No complimentary breakfast.

“OK but doesn't seem to worth the retail value.”

Jul 3, 2007 by Lisa from Sacramento, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Room has a fabulous modern touch!
• Pool was not as clean and the pond needs cleaning.

“Overall I had a great experience. The room was beautiful and really enjoyed staying there. I booked a room for another group of people at the Sheraton and they loved the hotel as much as I did. We stayed at other hotels nearby but they loved the Sheraton the best especially for the price we paid!”

Jun 28, 2007 by John from Chico, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Parking and lobby were accessible.
• Construction work somewhere in the hallway on Saturday morning!

“A small refrigerator would be very helpful for a hotel like the Sheraton. Why have construction on a Saturday morning?”

Jun 26, 2007 by Nick from San Jose, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Good value.
• A bit noisy since close to the freeway.

“Good value for business traveler, but the hotel is a bit noisy since it is close to a freeway.”

Jun 20, 2007 by Gina from Casselberry, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room and bathroom were wonderfully decorated.
• Still in process of redoing, but understandable.

“The furniture did not look like normal hotel furniture, it was really nice. the bathrooms were nice also. The housekeepers kept the room clean but one time they forgot to leave towels and another time they forgot to bring something we requested. Very nice place though and beautiful pool area.”

Jun 14, 2007 by Marc from Agoura Hills, CA
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[10]

• Location, branding.
• Construction and lots of noise.

“Very rude staff. Never met people so rude in a Sheraton before. Heavy construction, lots of noise, dust. It would have been better to sleep in my car. This is the first bad experience I have had with a Sheraton.”

Apr 23, 2007 by Milan from Woodland Hills, CA
Overall Rating: 3
Cleanliness:[1] • Staff:[9] • Location:[7]

• Hotel was undergoing complete remodel.
• Hotel was undergoing complete remodel.

“I think you should do something about it.”

Apr 10, 2007 by Abby from Yuba City, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[7]

• Clean.
• Fee-based internet in rooms.

“I got to the hotel and it was very clean and kept, greeted well and given my keycard. Upon arriving to my room, I noticed the pillows were too soft, so I called and asked for firmer pillows. The receptionist didn't know what to do. The ironing board was flimsy and the cover kept coming off as I tried to iron my clothes. It was a huge hassle, as I¿m a business traveler and had a meeting the next morning. The biggest inconvenience was that there was no free internet in the rooms. Only free Wi-fi in the lobby area and even that connection was slow. I was very disappointed in that. I ended up paying the additional 10/day for the internet, because I absolutely needed it. You would think at an upscale hotel, internet would be free.”

Apr 5, 2007 by Charlie from Vandenberg Afb, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location near shopping and central location for sightseeing.
• Under construction and gift shop closing.

“This was a nice hotel in many aspects. The pool area was lovely, the hotel staff very helpful, and the room clean and attractive. The hotel was undergoing renovations and some areas looked more like a construction site than a hotel. Also, the gift store had just gone out of business and there was nowhere to buy a quick snack or postcard.”

Mar 29, 2007 by Stephen from Albany, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The pillows and no room spray stink.
• Two newspapers, neither of which was local.

“The Sheraton is one of the better hotels in the Milpitas area, close to, or with access to major freeways. It's well-appointed and has all the amenities.”

Mar 29, 2007 by Angie from Lincoln, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very impressed with the cleanliness considering they're remodeling!
• No convenient place to sit & relax in lobby. Bar had private party going on.

“I would definitely stay at the San Jose Sheraton in Milpitas again as well as recommend it to others.”

Mar 26, 2007 by John from Shingle Springs, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[6]

• Location only.
• Given a room with a handicap bathroom facilities.

“Mediocre at best. I would not recommend for future stay.”

Dec 11, 2006 by Bohai from Fayetteville, NY
Overall Rating: 0
Cleanliness:[7] • Staff:[7] • Location:[6]

• Clean.
• The shower is terrible. The water is so small; you can barely take a shower.

“They need to get the water pressure up. This is so important for travelers who absolutely need a good shower after a long busy day.”

Nov 6, 2006 by Tim from Roseville, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Clean.
• None.

“Staff was friendly and helpful. Would highly recommend.”

Oct 17, 2006 by Praus from San Diego, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[2] • Location:[8]

• Good location. Open bar from 5:30 - 7:30 PM. Excellent free breakfast.
• Smoky room.

“Clearly, the parking lot was almost empty so they just didn't want to give me a non-smoking room. I would not stay at this hotel again. Everything in the room smelled like stale cigarettes.”

Aug 18, 2006 by Krista from Portland, OR
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Beautiful setting and comfortable beds.
• Dirty parking lot & lack of help in house keeping & lounge.

“Over all the front desk staff and Mgrs were very accommodating to our needs and made sure our stay was perfect!”

Aug 17, 2006 by Charles from Chula Vista, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff very polite and helpful.
• N/A

“Nice central location to major highways - room service fast and efficient.”

Aug 17, 2006 by Sherrie from Hayward, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed.
• Having to leave.

“It was beautiful! The pool and waterfall were great!”

Aug 16, 2006 by Wolfgang from San Francisco, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[4]

• Rooms were as expected, clean and furnished with $4 bottles of water.
• A couple traveling with us had to wait for two hours until they could get their rooms.

“At $75 per night one cannot complain, unless of course, when one knows that other travelers pay $4 more and get two buffet breakfast included in the price, plus a room with a view. The trash containers overflowed, there was smoking on the non-smoking floor, the reception/MOD was not accommodating and finally, we did not swim due to the pool being occupied by a dozen or more children of all ages. If you have kids, fine - if you don't, book somewhere else. And try to get rooms on the inside, not facing the highway or parking lot. Buffet breakfast (we ended up paying) was pleasant and service very helpful, the choices basic of good quality. Not a place I would return.”

1 of 1 people found this review helpful.

Jun 4, 2006 by Debbie from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I was able to register my Cat. Frankie.
• Had to leave too soon.

“Awesome place to stay.”

0 of 1 people found this review helpful.

May 12, 2006 by Connie from Folsom, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Garden setting pool and Jacuzzi / room service.
• No parking right in front of registration doors.

“Lovely, comfortable rooms. Convenient location for back street drive to San Jose, Santa Clara, and Sunnyvale. I absolutely love the garden like setting for the pool and Jacuzzi with gorgeous waterfalls. VERY relaxing!”

Apr 24, 2006 by Jeff from Santa Rosa, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[9]

• Location.
• Stinky dirty smokers room ( carpet stained & burn marks ).

“Older hotel in need of a little renovation. I requested a non-smoker room but I got a smokers room because all non-smoker rooms were full. The cigarette smell really lingered in the room. Luckily I was just there for a night.”

Apr 23, 2006 by Stephen from Albany, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Feather pillows!!!!!
• Save the Earth signs in bath, hung towels, fresh ones brought, anyway.

“This hotel is at the top level of hotels we are used to in the San Jose/Milpitas area. The location is great (at Hwy 880 and Montague Express way), the rooms and accoutrement's comfy. One thing, though: parking spaces are very small.”